Closed listing
guest services agent - hotel
- Whistler, BC, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Overview
Languages
English
Education
Experience an asset
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Tasks
Computer and technology knowledge
Work conditions and physical capabilities
Health benefits
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for youths
Languages
English
Education
- Secondary (high) school graduation certificate
Experience an asset
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Hotel, motel, resort
Tasks
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Provide customer service
Computer and technology knowledge
- Word processing software
- Spreadsheet
Work conditions and physical capabilities
- Fast-paced environment
- Client focus
Health benefits
- Dental plan
- Health care plan
- Other benefits
- Parking available
- Wellness program
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for youths
- Offers on-the-job training tailored to youth
- Offers mentorship, coaching and/or networking opportunities for youth
More about this job
Responsibilities
The agent is responsible for registering guests, managing room reservations, and processing arrivals and departures. They also provide information on hotel facilities and local points of interest while handling payments and clerical tasks.
Requirements
Candidates must have a secondary school graduation certificate and proficiency in English. Experience is considered an asset, and knowledge of word processing and spreadsheet software is required.
Skills
- Guest Registration
- Complaint Resolution
- Reservation Management
- Customer Service
- Payment Processing
- Word Processing Software
- Spreadsheet Software
- Clerical Duties
- Telephone Etiquette
Benefits
- Health benefits
- Dental plan
- Health care plan
- Parking available
- Wellness program
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
- Administrative
Keywords
- Hospitality
- Hotel
- Guest Services
- Front Desk
- Customer Service
- Reservation System
- Payment Processing
- Word Processing
- Spreadsheets
- Clerical Work
- Emergency Procedures
- Whistler