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Nitro Software

Enterprise Customer Account Executive (Hybrid)

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 28, 2026
Experience: 4-5+ years of quota carrying sales experience (retention/expansion)
Posting language: English
Posted: Sep 28, 2026

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Original job description

About Us:

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.

How We Work:

We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

One team, One mission Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.
Own it We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset.
Accountable to our customers We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do.
Excellence in execution Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results.
Be bold, fail fast, learn faster We learn as we grow, dare to try, and bravely question. We are not chasing perfection but forever iterating towards it.

These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.

The Role:

We are looking for a Senior Customer Account Executive to join our retention & expansion team in acting as a trusted adviser and bringing value to our customers in North America. You will be responsible for executing sales strategy, effectively engaging existing customers, identifying their needs, and selling appropriate Nitro solutions to meet those needs. You will be dedicated to making our customers successful and seeking out opportunities for revenue growth. This role represents a significant opportunity for an experienced SaaS Sales Professional to join a rapidly expanding global sales organization.

Your Impact:

You will leverage our value proposition to position Nitro’s customers at the forefront of digital transformation.

Develop strong understanding of customers and serve as a trusted advisor
Drive existing customer relationships and ensure customers are achieving full potential of their current investment (leverage customer relationships to expand the usage of Nitro within new teams and departments)
Drive the business forward by expanding revenue within current customer base, by prospecting and building pipeline while building strong personal relationships with existing customers
Develop and execute on a strategic plan for the territory and create reliable forecast
Embrace a growth mindset and inspire those around you to perform at a higher level while effectively leveraging resources
Work to develop and circulate the set of best practices that will be the foundation of this growing team
Partner cross-functionally within Nitro (and with channel partners, as required) to gather data, drive product adoption, and ensure customers leverage the solution to achieve full business value
Listen to the needs of the market and share with product and marketing teams

What We Are Looking For:

4-5+ years of quota carrying sales experience (retention/expansion)
Experience with SaaS sales and Salesforce.com platform
Experience carrying a revenue/bookings target with the ability to develop compelling strategies that deliver results
Excellent communication, negotiation, and forecasting skills
Demonstrated ability to find and manage high-level business in an evangelistic sales environment
Ability to assess business opportunities and read prospective buyers
Ability to navigate complex sales cycles with thorough negotiations, discussions and mutual action plans
Ability to orchestrate the closure of business with an accurate understanding of customer needs
Ability to include multiple partners and members of the company management team to position company products against direct and indirect competitors
A team player
Creative Mindset
Fluent English (French and/or Spanish are a bonus)

Why Nitro?

Along With Our Regular Benefits And Programs (including Health, Dental, Vision, And Retirement As Standard), We Are Also Very Proud To Offer a Few Additional Initiatives To Future Nitronauts:

Flex Time Off

Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments.

Hybrid Work

Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.

Benefits

Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.

Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.

By submitting your application, you acknowledge that Nitro will process your personal data in accordance with our Privacy Policy.

Expected Salary Range:

Circa 175k - 200k CAD OTE (60/40 split)

AI Disclosure:

Artificial intelligence is not used in Nitro’s recruitment process to screen CVs, assess candidates, or make selection decisions.

Real Vacancy:

This role is a current, active vacancy.

Apply About employer

More about this job

Responsibilities

Manage and grow existing customer relationships by advising customers, supporting adoption, and identifying opportunities to expand Nitro solutions across teams and departments. Develop territory strategies and reliable forecasts, build pipeline, collaborate with internal and channel partners, and share market insights with product and marketing teams.

Requirements

Candidates should have at least 4–5 years of quota-carrying retention and expansion sales experience, SaaS sales experience, and familiarity with Salesforce. They should demonstrate strong communication, negotiation, forecasting, opportunity assessment, and complex deal-closing skills.

Skills

SaaS Sales
Customer Retention
Account Expansion
Salesforce
Strategic Planning
Revenue Growth
Pipeline Development
Sales Forecasting
Negotiation
Complex Sales Cycles
Business Opportunity Assessment
Product Adoption
Cross-Functional Collaboration
Communication
Territory Management

Benefits

Flexible Time Off
Health Insurance
Dental Coverage
Vision Coverage
Wellness Perks
Pension Matching
401(k) Matching

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Digital Document Workflows
PDF
Electronic Signatures
Identity Verification
Analytics
Customer Success
Change Management
Retention
Expansion Sales
Salesforce
Revenue Targets
Bookings Targets
Territory Strategy
Pipeline Development
Sales Forecasting
Strategic Account Management
Customer Adoption
Digital Transformation
Complex Sales Cycles
Mutual Action Plans
Negotiation
Channel Partners
Cross-Functional Collaboration
Product Marketing

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