Jobs in Canada

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Added 4 mins ago
C
Sr. Business Systems Consultant
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 4 mins ago
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Maintenance Team Lead
BGIS
Ottawa, ON
- Full-time
The Maintenance Team Lead is responsible for overseeing a team of Technicians in the delivery of preventative and corrective maintenance, routine and on-demand services for assigned…
Added 19 mins ago
LI
Solutions Architect
LanceSoft, Inc.
Toronto, ON
- Contract
…Management (EAM) implementation initiative leveraging IBM Maximo Application Suite (MAS) Manage and other modules to modernize and standardize asset and maintenance management processes…
Added 19 mins ago
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Data Scientist (Aerospace)
SOTI
Mississauga, ON
- Full-time
Lead defined AI/ML work packages spanning data strategy, modelling, integration, evaluation, deployment, monitoring, and technical documentation.
Added 19 mins ago
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Application Development Lead - Artificial Intelligence
Bank of Canada
Ottawa, ON
- Temporary
As the AI Application Development Lead, you will provide hands-on technical leadership for the design, build, integration, and operationalization of AI-Enablement model for FMBO Application…
Added 20 mins ago
Spécialiste S&OP
Labatt Breweries of Canada
Montreal, QC
…strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you…
Added 35 mins ago
TM
Data Platform Developer
Tech Manitoba
Winnipeg, MB
- Internship
Under the direction of the Enterprise Analytics Solutions Lead, the Data Platform Developer plays a pivotal role in implementing and operationalizing Manitoba Hydro's Enterprise Data &…
Added 35 mins ago
ML
Operational Technology Manager
Maple Leaf Foods Inc.
Burlington, ON
- $96,000 to $141,000 CAD / year
- Full-time
We’re a global food company with approximately 10,000 team members. We operate sites in 20+ locations across Canada. We also have locations in the U.S. and Mexico, and do business in Asia.
Added 49 mins ago
Manager, Technology Product Quality & Testing
Corus Entertainment
Toronto, ON
This role balances two priorities. You will lead the team's day-to-day testing delivery, including functional, regression, integration and business-oriented testing, while gradually…
Added 49 mins ago
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Senior AI Solutions Lead
TEEMA
Regina, SK
- Contract
The proposed Senior Resource candidate must have the following skills listed below to be considered: · Must have a minimum of five (5) years experience delivering software solutions;
Added 50 mins ago
Cyber Security Analyst - Temporary (December 2026 - September 2027)
Mohawk College
Hamilton, ON
…Management solution in which the incumbent will be the primary integration and communication point with. The incumbent will be responsible for receiving, triaging, investigating, and…
Added 1 hour ago
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Associate Power Systems Consultant
Aspen Technology
Montreal, QC
- Full-time
We are looking for talented, energetic, and outgoing application consultants to work in a rapidly growing field where you will have the opportunity to deliver state-of-the-art Advanced…
Added 1 hour ago
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Senior Manager, Software Development & Architecture
Equinox Engineering Ltd.
Calgary, AB
- Full-time
Opportunity to lead enterprise-wide software development and architecture initiatives
Added 1 hour ago
CE
Manager, Technology Product Quality & Testing
Corus Entertainment
Toronto, ON
- Full-time
This role balances two priorities. You will lead the team's day-to-day testing delivery, including functional, regression, integration and business-oriented testing, while gradually…
Added 1 hour ago
Safe Schools Executive Lead
The Government of Nova Scotia
Halifax, NS
We’re looking for a dynamic and strategic leader for the position of Project Executive Lead- School Safety to join our Education and Early Childhood Development team.
Added 1 hour ago
Solution Architect
PCL Construction
Edmonton, AB
…success, and that shared commitment drives how we work, grow and lead in the construction…
Added 1 hour ago
Director, Strategy Planning & Integration
Canadian Blood Services
Brampton, ON · Toronto, ON · Ottawa, ON
Canadian Blood Services is looking for a Regular full-time Director, Strategy Planning and Integration to join our dynamic Strategy Planning and Integration team in our People, Culture and…
Added 1 hour ago
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Senior Support Maintenance and Dev (.NET) [Onsite - Regina, SK]
Technitask
Regina, SK
- $80 to $100 CAD / hour
- Full-time
Must have a minimum of five (5) years experience in development using C# .NET · Must have a minimum of five (5) years experience in integrating with Web APIs (REST, XML and JSON)
Added 1 hour ago
Enterprise Customer Success Manager (Hybrid)
Nitro
Toronto, ON
…supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the…
Added 1 hour ago
CL
Microsoft Dynamics Lead
Cloudious LLC
Toronto, ON
- Contract
Location-Montreal, CA or Toronto, CA (relocation candidate will also work)-3 days in office is must
Added 1 hour ago
GC
Financial Controller
Genuine Comfort
Winnipeg, MB
- Full-time
You will work on site five days per week
Added 1 hour ago
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Guidewire Developer
Brainhunter Systems Ltd
Toronto, ON
- Contract
Work Style: Hybrid Work - 2 days per week in the office required
Added 1 hour ago
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AI Researcher - PhD
nugget.ai
Mississauga, ON
- Contract
We are seeking a visionary and highly technical Senior AI & Data Science Researcher to join our expanding team in Mississauga for our AI Products. In this role, you will bridge the gap…
Added 1 hour ago
ML
Operational Technology Manager
Maple Leaf Foods Inc
Burlington, ON
- $96,000 to $141,000 CAD / year
- Part-time
…development, deployment and lifecycle management. The incumbent will lead scalable, reliable and maintainable solutions across manufacturing sites while supporting controls standards and OT…
Added 2 hours ago
C
Senior Application Consultant (Solution Architect Expert)
CIBC
Toronto, ON
- Full-time
You will be joining the Digital technology team within CIBC. As the Senior Application Consultant (Solution Architect Expert) you are a seasoned professional in Application architecture and…

Nitro

Enterprise Customer Success Manager (Hybrid)

Toronto, ON, Canada

Apply on gonitro.com About employer

Applications open in a new tab.

Job details

Experience: 3-5 years of experience in B2B customer success, account management, or consulting roles, ideally within a SaaS environment
Posting language: English
Posted: Nov 10, 2026

Original job description

About Us:

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.

How We Work:

We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

One team, One mission
Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.
Own it
We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset.
Accountable to our customers
We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do.
Excellence in execution
Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results.
Be bold, fail fast, learn faster
We learn as we grow, dare to try, and bravely question. We are not chasing perfection but forever iterating towards it.

These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.

The Role:

The Enterprise Customer Success Manager (CSM) is a customer-facing professional who will lead the post-sales lifecycle for Nitro’s portfolio of business customers. The CSM will develop and execute the strategy to ensure customers are provided with educational experiences (from formal education to self-help) to realize value from Nitro products quickly.

As the “voice of the customer” for Nitro, the CSM must be an active listener and strategic thinker who can strike the appropriate balance between the customer’s needs and the company’s business objectives.

Responsibilities:

Serve as the primary post-sales point-of-contact for Nitro’s portfolio of Enterprise business customers, proactively engaging stakeholders from Directors to C-level executives, typically within IT
Develop an understanding of each customer’s business priorities, document workflows and success metrics, and build success plans aligned to those outcomes
Own customer satisfaction and retention by driving engagement and adoption across Nitro’s product suite, proactively identifying health risks and leveraging internal teams to mitigate churn
Lead successful onboarding, migration from existing tools, and change management needed to drive adoption across the organization
Partner with sales to support renewal and to identify expansion and up-sell opportunities extend Nitro to new teams, use cases and products
Act as a liaison between internal teams to ensure high-priority customer needs are being met; coordinating with sales, marketing, product, support and engineering teams to escalate high-impact customer needs

Success Criteria:

Deep commitment to ensuring customers’ business objectives are achieved and that they realize measurable value from Nitro
Strong business acumen, with the ability to understand a customer’s priorities and translate product capabilities into business outcomes
Ability to prioritize customer needs, set realistic expectations, and elevate the issues that will have the most impact on customer satisfaction, retention and growth
Strong communication skills, both written and verbal, with excellent attention to detail
Proactive, positive, self-starter with a passion for continually improving the processes around you
Proven track record of working in a customer-facing environment and developing/driving internal initiatives to increase user engagement and satisfaction
Ability to work in a team-based, collaborative environment

Requirements:

Bachelor’s Degree or equivalent work experience
3-5 years of experience in B2B customer success, account management, or consulting roles, ideally within a SaaS environment
Experience managing a high-volume portfolio of accounts, prioritizing time and effort based on customer health and growth opportunity
Hands-on experience with core customer success practices, including success planning, health monitoring, business reviews and supporting renewals in partnership with sales
Proven track record of contributing to customer retention and growth
Experience engaging and influencing senior stakeholders
Comfortable working with IT stakeholders on software deployment, integration, and security questions
Commitment to Nitro’s mission and values
Travel up to 10% of the time

Nice to have:

Proficiency in additional languages desired (not required)

Why Nitro?
Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts:

Flex Time Off
Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments.

Hybrid Work
Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.

Benefits:
Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.

Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.

By submitting your application, you acknowledge that Nitro will process your personal data in accordance with our Privacy Policy.

Salary Range:
120K - 145k CAD Total
AI disclosure:
Artificial intelligence is not used in Nitro’s recruitment process to screen CVs, assess candidates, or make selection decisions.
Real vacancy:
This role is a current, active vacancy.

Apply on gonitro.com About employer

More about this job

Responsibilities

The Enterprise Customer Success Manager leads the post-sales lifecycle, serving as the primary point of contact for business customers to ensure they realize value from Nitro products. They are responsible for driving engagement, adoption, and retention while partnering with sales to identify expansion opportunities.

Requirements

Candidates must have a Bachelor's degree and 3-5 years of experience in B2B customer success, account management, or consulting, preferably within a SaaS environment. Strong communication skills and the ability to influence senior stakeholders are essential for this role.

Skills

Customer success
Account management
SaaS
Change management
Business acumen
Stakeholder management
Onboarding
Retention strategy
Strategic thinking
Communication skills
Project management
Software deployment
Integration
Security
Data analysis

Benefits

Health insurance
Dental coverage
Vision coverage
Wellness perks
Pension/401k matching
Flex time off
Hybrid work model

Visa sponsorship

Not detected in the job text

Keywords

SaaS
PDF
eSigning
Identity verification
Analytics
Customer success
Account management
Change management
Enterprise
B2B
Onboarding
Retention
Churn mitigation
Stakeholder engagement
Business reviews
Software deployment
Integration
Security
Workflow automation
Consulting

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Work requirements

Jobs in Canada