Jobs in Canada

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Added 5 mins ago
CB
Sous Chef
Canopy By Hilton Toronto Yorkville
Canada
- Full-time
Promote plant-based cuisine, create delicious and sustainable dishes, and contribute to a positive culinary experience for customers who are seeking healthier and environmentally conscious…
Added 5 mins ago
M
Technical Account Manager - Water treatment
Magnus
ON · Ontario, Canada
- Full-time
Ensure exceptional customer satisfaction and loyalty.
Added 5 mins ago
PW
Station Manager– Freight Forwarding
Priority Worldwide
Pointe-Claire, QC
- Full-time
…around the world. We are committed to delivering the Ultimate Customer Experience while providing innovative, reliable, and efficient transportation solutions to our…
Added 5 mins ago
V
Senior Project Lead
ValGenesis
Toronto, ON
- Full-time
Collaborate with Project Manager (PM) in planning, execution, and tracking of client engagements, predominantly strategic customer’s projects, new implementations, adoption services, health…
Added 5 mins ago
SG
Key Account Manager
Southern Glazer's Wine & Spirits
Halifax, NS · Greater Halifax Metropolitan Area
- Full-time
Must have strong negotiation skills; demonstrate an entrepreneurial spirit
Added 5 mins ago
MC
Retail Store Manager, Financial Services
Moomoo Canada
Vancouver, BC
- Full-time
The Store Manager is responsible for the ongoing performance of the assigned store, including team leadership, sales growth, client experience and relationships, daily operations, local…
Added 5 mins ago
Représentant de Vente au Détail – Rive Nord
Encore Market Engagement
Boisbriand, QC
Chez Encore, nous pensons que, quelle que soit votre expérience, ce qui importe le plus pour votre réussite et la nôtre, c'est la manière dont vous interagissez avec les autres. Ne vous…
Added 5 mins ago
MI
Program Manager
Magna International
Milton, ON
- Full-time
The Program Manager will coordinate cross-functional teams and external automation suppliers to implement robotic material handling, machine vision, inspection and other manufacturing…
Added 5 mins ago
M
Retail Store Manager, Financial Services
moomoo
Vancouver, BC
- Full-time
The Store Manager is responsible for the ongoing performance of the assigned store, including team leadership, sales growth, client experience and relationships, daily operations, local…
Added 5 mins ago
AC
Development Lead
Air Canada
Toronto, ON · Dorval, QC
- Full-time
Join Air Canada - an iconic Canadian brand and North America’s top ranked airline - as we continue to evolve our digital platforms supporting critical operational and customer experiences.
Added 20 mins ago
A
Catering Manager (Full Time)
AccorHotel
Edmonton, AB
- $47,900 to $71,900 CAD / year
- Full-time
Manage and execute the terms of the contract for the program as outlined by the Sales Manager and/or Fairmont Hotels & Resorts standards to ensure all contractual terms agreed upon are…
Added 20 mins ago
EP
Maintenance Lead Hand
Edison Properties Winnipeg
Winnipeg, MB
- Full-time
Must have 4th/5th Class Power Engineering ticket
Added 35 mins ago
T
Account Manager
Temu
Canada
- Full-time
Temu is seeking a highly motivated and experienced Business Development Manager to join our team. As a rapidly growing company, we are looking for talented individuals committed to helping…
Added 35 mins ago
HC
Embedded Systems Engineer
Horstman Canada
Brampton, ON
- $115,000 to $125,000 CAD / year
- Full-time
…proof-of-concept prototype designs and production-ready systems on customer projects and Horstman Group R&D…
Added 35 mins ago
T
Customer Service Representative - Barrie (Part-Time)
Talize
Barrie, ON
- $18 CAD / hour
- Part-time
We are seeking a customer-focused Customer Service Representative to support daily operations and deliver an exceptional rental experience. This role assists customers throughout the full…
Added 35 mins ago
Sr. Business Development Manager
OSI Maritime Systems
Burnaby, BC
At OSI Maritime Systems, we pride ourselves on delivering world-class navigation and bridge systems. With decades of experience serving military customers, we remain at the forefront of…
Added 50 mins ago
CO
Job ID #32356: Manager, Capital Projects & Energy Management
City of Hamilton
Hamilton, ON
- Full-time
…a timely and cost-effective manner. Instils a proactive and customer service focus with true stakeholder engagement with subordinate staff. The manager will also explore various innovative…
Added 50 mins ago
CO
Job ID #32355: Superintendent Transit Vehicle Maintenance
City of Hamilton
ON · Hamilton, Ontario
- Full-time
- Temporary
At the time of application, must possess a current and valid 310T Truck and Coach Licence
Added 50 mins ago
C(
PLC and Robotics Supervisor
CenterLine (Windsor) Limited
Lasalle, ON
- $47 to $56 CAD / hour
- Full-time
…additional career opportunities as you develop skills and gain experience. Please see our website WWW.CNTRLINE.COM for more details on opportunities within our…
Added 50 mins ago
SC
Sales Associate
Staples Canada
Milton, ON
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 1 hour ago
(CAN) Part-Time Self Checkout Attendant
Walmart Canada
Stratford, ON
…Canada offers a great opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing…
Added 1 hour ago
A
Maintenance Production Manager
AvPosts
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Must have strong organizational, planning and execution skills
Added 1 hour ago
VA
Senior Buyer (Goods and Services)
Vancouver Airport Authority
Vancouver, BC
- Full-time
YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The Supply Management Team (SMT) supports fair,…
Added 1 hour ago
N
Senior Engineering Manager
Nutanix
Vancouver, BC
- $209,000 to $313,000 CAD / year
- Full-time
Senior Engineering Manager – DataHub Platform
Added 1 hour ago
VA
Senior Buyer (Engineering & Construction)
Vancouver Airport Authority
Vancouver, BC
- Full-time
YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The Supply Management Team (SMT) supports fair,…

Nitro

Enterprise Customer Success Manager (Hybrid)

Toronto, ON, Canada

Apply on gonitro.com About employer

Applications open in a new tab.

Job details

Experience: 3-5 years of experience in B2B customer success, account management, or consulting roles, ideally within a SaaS environment
Posting language: English
Posted: Nov 10, 2026

Original job description

About Us:

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.

How We Work:

We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

One team, One mission
Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.
Own it
We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset.
Accountable to our customers
We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do.
Excellence in execution
Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results.
Be bold, fail fast, learn faster
We learn as we grow, dare to try, and bravely question. We are not chasing perfection but forever iterating towards it.

These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.

The Role:

The Enterprise Customer Success Manager (CSM) is a customer-facing professional who will lead the post-sales lifecycle for Nitro’s portfolio of business customers. The CSM will develop and execute the strategy to ensure customers are provided with educational experiences (from formal education to self-help) to realize value from Nitro products quickly.

As the “voice of the customer” for Nitro, the CSM must be an active listener and strategic thinker who can strike the appropriate balance between the customer’s needs and the company’s business objectives.

Responsibilities:

Serve as the primary post-sales point-of-contact for Nitro’s portfolio of Enterprise business customers, proactively engaging stakeholders from Directors to C-level executives, typically within IT
Develop an understanding of each customer’s business priorities, document workflows and success metrics, and build success plans aligned to those outcomes
Own customer satisfaction and retention by driving engagement and adoption across Nitro’s product suite, proactively identifying health risks and leveraging internal teams to mitigate churn
Lead successful onboarding, migration from existing tools, and change management needed to drive adoption across the organization
Partner with sales to support renewal and to identify expansion and up-sell opportunities extend Nitro to new teams, use cases and products
Act as a liaison between internal teams to ensure high-priority customer needs are being met; coordinating with sales, marketing, product, support and engineering teams to escalate high-impact customer needs

Success Criteria:

Deep commitment to ensuring customers’ business objectives are achieved and that they realize measurable value from Nitro
Strong business acumen, with the ability to understand a customer’s priorities and translate product capabilities into business outcomes
Ability to prioritize customer needs, set realistic expectations, and elevate the issues that will have the most impact on customer satisfaction, retention and growth
Strong communication skills, both written and verbal, with excellent attention to detail
Proactive, positive, self-starter with a passion for continually improving the processes around you
Proven track record of working in a customer-facing environment and developing/driving internal initiatives to increase user engagement and satisfaction
Ability to work in a team-based, collaborative environment

Requirements:

Bachelor’s Degree or equivalent work experience
3-5 years of experience in B2B customer success, account management, or consulting roles, ideally within a SaaS environment
Experience managing a high-volume portfolio of accounts, prioritizing time and effort based on customer health and growth opportunity
Hands-on experience with core customer success practices, including success planning, health monitoring, business reviews and supporting renewals in partnership with sales
Proven track record of contributing to customer retention and growth
Experience engaging and influencing senior stakeholders
Comfortable working with IT stakeholders on software deployment, integration, and security questions
Commitment to Nitro’s mission and values
Travel up to 10% of the time

Nice to have:

Proficiency in additional languages desired (not required)

Why Nitro?
Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts:

Flex Time Off
Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments.

Hybrid Work
Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.

Benefits:
Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.

Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.

By submitting your application, you acknowledge that Nitro will process your personal data in accordance with our Privacy Policy.

Salary Range:
120K - 145k CAD Total
AI disclosure:
Artificial intelligence is not used in Nitro’s recruitment process to screen CVs, assess candidates, or make selection decisions.
Real vacancy:
This role is a current, active vacancy.

Apply on gonitro.com About employer

More about this job

Responsibilities

The Enterprise Customer Success Manager leads the post-sales lifecycle, serving as the primary point of contact for business customers to ensure they realize value from Nitro products. They are responsible for driving engagement, adoption, and retention while partnering with sales to identify expansion opportunities.

Requirements

Candidates must have a Bachelor's degree and 3-5 years of experience in B2B customer success, account management, or consulting, preferably within a SaaS environment. Strong communication skills and the ability to influence senior stakeholders are essential for this role.

Skills

Customer success
Account management
SaaS
Change management
Business acumen
Stakeholder management
Onboarding
Retention strategy
Strategic thinking
Communication skills
Project management
Software deployment
Integration
Security
Data analysis

Benefits

Health insurance
Dental coverage
Vision coverage
Wellness perks
Pension/401k matching
Flex time off
Hybrid work model

Visa sponsorship

Not detected in the job text

Keywords

SaaS
PDF
eSigning
Identity verification
Analytics
Customer success
Account management
Change management
Enterprise
B2B
Onboarding
Retention
Churn mitigation
Stakeholder engagement
Business reviews
Software deployment
Integration
Security
Workflow automation
Consulting

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Work requirements

Jobs in Canada