Jobs in Canada

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Added 4 mins ago
OS
Manager, Ice Operations
OEG Sports & Entertainment
AB · Edmonton, AB
- Full-time
The Manager, Ice Operations is accountable for the quality, safety, and readiness of the field of play and all ice surfaces at Rogers Place and ICE District, delivering an NHL-standard ice…
Added 4 mins ago
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PKI DigiCert Consultant
Systematix
Toronto, ON
- $100 to $120 CAD / hour
- Contract
This is a short-term consulting assignment, 4 weeks to start with possible extensions; onsite 3 days per week in downtown Toronto · Ability to work onsite in Toronto three days per week
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Senior Specialist AI Machine Learning
Hays
Sudbury, ON
- Full-time
…capabilities across our global operations. Reporting to the Sr. Manager, CoE - AI and Automation, you will design, deploy, and optimize machine learning solutions that support predictive…
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Human Resources Generalist
Insight Global
Toronto, ON
- Full-time
…will be located at our Toronto office, and report into the Manager, Canadian Operations. This individual will hold responsibility for Canadian employment and legislation requirements of our…
Added 4 mins ago
WC
Outside Sales Representative (Regina, SK)
Wolseley Canada Inc.
Regina, SK
- Full-time
Advises the Waterworks sales manager of pricing competitiveness to achieve margin expectations while, at the same time, ensuring flexibility in gaining large volume and/or new customer…
Added 4 mins ago
IG
Chief Financial Officer
Inline Group Inc.
AB · Edmonton, AB
- Full-time
cross-border financial operations, or accounting for Indigenous partnerships or joint ventures is an asset
Added 4 mins ago
FB
Assistant Chef Manager
Farm Boy Inc.
Ottawa, ON
- $21 CAD / hour
- Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 4 mins ago
SC
Mechanical Coordinator
Scott Construction Group
Vancouver, BC
- $85,000 to $100,000 CAD / year
- Full-time
We are a well-known and trusted General Contractor & Construction Manager with offices in Burnaby and Toronto, Scott has been providing construction management services and building…
Added 4 mins ago
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Manager, Technology Product Quality & Testing
Corus Entertainment
Toronto, ON
- Full-time
Reporting to the Director, Technology Product & Business Application Support, the Manager, Technology Product Quality & Testing, leads a team responsible for testing software and business…
Added 5 mins ago
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Product Marketing Manager
WELLSTAR Technologies
Toronto, ON
- Full-time
Reporting to the VP Marketing, we are hiring a Product Marketing Manager to lead product marketing for our Nexus AI™ platform. You will translate complex clinical AI capabilities into…
Added 5 mins ago
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Grants Manager
The Law Foundation of Ontario
Toronto, ON
- Contract
…sector? Consider joining The Law Foundation of Ontario. As Grants Manager, you will provide vital input and play a key role in delivering granting and program opportunities that support and…
Added 5 mins ago
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Customer Education & Knowledge Systems Manager
Canpump
Toronto, ON · Etobicoke, ON
- Contract
Canpump is hiring a Customer Education & Knowledge Systems Manager to build and scale our customer education, documentation, and knowledge-management capabilities.
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Cybersecurity Engineer
IS3 Solutions
Toronto, ON
- $75 to $100 CAD / hour
- Contract
Security certification required (CISSP, CCSP, CompTIA Security+, etc)
Added 5 mins ago
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Campaign Manager, Influencer Marketing (Temp)
Horizon Media
Toronto, ON
- Full-time
The role of the Campaign Manager, Influencer within Blue Hour Studios is to lead influencer and creator marketing projects and deliverables. This person will work to deliver exceptional and…
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Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Spiritwood, SK
- Part-time
Job Description: Under the direction of the Community Care Manager, the Home Care Nurse provides professional nursing care to meet the physical, psychological, rehabilitative, and emotional…
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Nurse B - Clinical Coordinator
HealthCareersInSask.ca
Kindersley, SK
- Full-time
Job Description: The Assistant Head Nurse assists the Care Team Manager to assess, plan, coordinate, implement and evaluate Nursing Services of the nursing department in keeping with the…
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Continuing Care Assistant
HealthCareersInSask.ca
Cupar, SK
- Full-time
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Continuing Care Assistant
HealthCareersInSask.ca
Cupar, SK
- Full-time
Added 5 mins ago
Security Officer-HFX
Great Canadian Entertainment
Halifax, NS
Under the direct supervision of the Manager, Security, this position is responsible for the safety and protection of team members, guests, the facility (both internal and external) and the…
Added 5 mins ago
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Site Manager - $70K - $75K
Securitas Canada
Ottawa, ON
- Full-time
Securitas is seeking an experienced and results-driven Site Manager to oversee the day-to-day operations of a Security Operations Center (SOC), providing leadership, direction, and support…
Added 5 mins ago
SC
Site Security Lead (Former Police Experience Required)
Securitas Canada
Toronto, ON
- Full-time
Must have attended and completed Police College if you are a former or current officer · Candidates must have a minimum of 5 years' experience as a Municipal, Provincial or RCMP police officer
Added 5 mins ago
Manager, Project Management
Metso
Sudbury, ON · Burlington, ON · Montreal, QC
We are seeking a Manager, Project Management to join our Services organization. In this role, you will lead the Project Management function across Canada, ensuring the successful execution…
Added 5 mins ago
HSE Coordinator
Metso
Sudbury, ON · Burlington, ON · Montreal, QC
You will report to the Manager, Professional Services.
Added 5 mins ago
ET
Technical Program Manager
Encore Travel
Montreal, QC
- Full-time
We're looking for an experienced Technical Program Manager to help turn that vision into reality.
Added 5 mins ago
Client Records Support
Lookout Housing and Health Society
Vancouver, BC
Must have current Occupational First Aid Level 1 Certificate

Nitro

Enterprise Customer Success Manager (Hybrid)

Toronto, ON, Canada

Apply on gonitro.com About employer

Applications open in a new tab.

Job details

Experience: 3-5 years of experience in B2B customer success, account management, or consulting roles, ideally within a SaaS environment
Posting language: English
Posted: Nov 10, 2026

Original job description

About Us:

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.

How We Work:

We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

One team, One mission
Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.
Own it
We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset.
Accountable to our customers
We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do.
Excellence in execution
Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results.
Be bold, fail fast, learn faster
We learn as we grow, dare to try, and bravely question. We are not chasing perfection but forever iterating towards it.

These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.

The Role:

The Enterprise Customer Success Manager (CSM) is a customer-facing professional who will lead the post-sales lifecycle for Nitro’s portfolio of business customers. The CSM will develop and execute the strategy to ensure customers are provided with educational experiences (from formal education to self-help) to realize value from Nitro products quickly.

As the “voice of the customer” for Nitro, the CSM must be an active listener and strategic thinker who can strike the appropriate balance between the customer’s needs and the company’s business objectives.

Responsibilities:

Serve as the primary post-sales point-of-contact for Nitro’s portfolio of Enterprise business customers, proactively engaging stakeholders from Directors to C-level executives, typically within IT
Develop an understanding of each customer’s business priorities, document workflows and success metrics, and build success plans aligned to those outcomes
Own customer satisfaction and retention by driving engagement and adoption across Nitro’s product suite, proactively identifying health risks and leveraging internal teams to mitigate churn
Lead successful onboarding, migration from existing tools, and change management needed to drive adoption across the organization
Partner with sales to support renewal and to identify expansion and up-sell opportunities extend Nitro to new teams, use cases and products
Act as a liaison between internal teams to ensure high-priority customer needs are being met; coordinating with sales, marketing, product, support and engineering teams to escalate high-impact customer needs

Success Criteria:

Deep commitment to ensuring customers’ business objectives are achieved and that they realize measurable value from Nitro
Strong business acumen, with the ability to understand a customer’s priorities and translate product capabilities into business outcomes
Ability to prioritize customer needs, set realistic expectations, and elevate the issues that will have the most impact on customer satisfaction, retention and growth
Strong communication skills, both written and verbal, with excellent attention to detail
Proactive, positive, self-starter with a passion for continually improving the processes around you
Proven track record of working in a customer-facing environment and developing/driving internal initiatives to increase user engagement and satisfaction
Ability to work in a team-based, collaborative environment

Requirements:

Bachelor’s Degree or equivalent work experience
3-5 years of experience in B2B customer success, account management, or consulting roles, ideally within a SaaS environment
Experience managing a high-volume portfolio of accounts, prioritizing time and effort based on customer health and growth opportunity
Hands-on experience with core customer success practices, including success planning, health monitoring, business reviews and supporting renewals in partnership with sales
Proven track record of contributing to customer retention and growth
Experience engaging and influencing senior stakeholders
Comfortable working with IT stakeholders on software deployment, integration, and security questions
Commitment to Nitro’s mission and values
Travel up to 10% of the time

Nice to have:

Proficiency in additional languages desired (not required)

Why Nitro?
Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts:

Flex Time Off
Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments.

Hybrid Work
Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.

Benefits:
Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.

Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.

By submitting your application, you acknowledge that Nitro will process your personal data in accordance with our Privacy Policy.

Salary Range:
120K - 145k CAD Total
AI disclosure:
Artificial intelligence is not used in Nitro’s recruitment process to screen CVs, assess candidates, or make selection decisions.
Real vacancy:
This role is a current, active vacancy.

Apply on gonitro.com About employer

More about this job

Responsibilities

The Enterprise Customer Success Manager leads the post-sales lifecycle, serving as the primary point of contact for business customers to ensure they realize value from Nitro products. They are responsible for driving engagement, adoption, and retention while partnering with sales to identify expansion opportunities.

Requirements

Candidates must have a Bachelor's degree and 3-5 years of experience in B2B customer success, account management, or consulting, preferably within a SaaS environment. Strong communication skills and the ability to influence senior stakeholders are essential for this role.

Skills

Customer success
Account management
SaaS
Change management
Business acumen
Stakeholder management
Onboarding
Retention strategy
Strategic thinking
Communication skills
Project management
Software deployment
Integration
Security
Data analysis

Benefits

Health insurance
Dental coverage
Vision coverage
Wellness perks
Pension/401k matching
Flex time off
Hybrid work model

Visa sponsorship

Not detected in the job text

Keywords

SaaS
PDF
eSigning
Identity verification
Analytics
Customer success
Account management
Change management
Enterprise
B2B
Onboarding
Retention
Churn mitigation
Stakeholder engagement
Business reviews
Software deployment
Integration
Security
Workflow automation
Consulting

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Work requirements

Jobs in Canada