Jobs in Canada

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Technical Program Manager | Responsable du programme technique
Astek
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
7 to 15 years of experience in Program Management, PMO leadership, or complex technology delivery
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Constituency Assistant: Admin/Front-of-house
Constituency Office of Charles Sousa MP
Mississauga, ON
- Part-time
Employer: General Manager, Member of Parliament
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Process Excellence Lead
Vialto UK & Ireland
Toronto, ON
- Full-time
The Process & Delivery Excellence Senior Associate/Manager is a hands on individual contributor responsible for executing the implementation, standardization, performance monitoring, and…
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7788 - 3rd Key
Lids
Vernon, BC
- $18.75 CAD / hour
- Part-time
…and every customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be a subject matter expert in our products and…
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Marketing Coordinator
Kelly Services (Canada), Ltd.
Toronto, ON
- Contract
Location: Toronto, ON - hybrid, with 4 days per week in the office
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Process Excellence Lead
Vialto UK & Ireland
Calgary, AB
- Full-time
The Process & Delivery Excellence Senior Associate/Manager is a hands on individual contributor responsible for executing the implementation, standardization, performance monitoring, and…
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AI Architect
Astek
Montreal, QC
- Full-time
Sarah, your future Manager, will then invite you to discuss this opportunity, your experience, and your career aspirations.
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VC
Live-In Building Manager
Vtrain Canada
Guelph, ON
- Full-time
Role Description The Live-In Building Manager is a full-time, on-site role based in Orillia, ON, responsible for overseeing the daily operations, safety, and upkeep of a residential…
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Main Surveyor - Tunnel
Scarborough Transit Connect
Toronto, ON · Scarborough, ON
- Full-time
Report survey progress, technical issues, resource requirements, and field productivity to the Assistant Survey Manager.
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Growth Marketing Manager
Realtax Inc.
Newmarket, ON
- Full-time
Reporting to the General Manager, we are hiring a Growth Marketing Manager to establish and lead our in-house marketing function across Realtax and Ontario Tax Sales. As our new Growth…
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Digital Media Specialist
Rocky View County
Balzac, AB
The Digital Media Specialist plays a critical role in strengthening the County’s digital presence and public engagement through creative, strategic, and data-driven storytelling. Reporting…
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Cogérant
Walmart
Saint-Jean-sur-Richelieu, QC
- Full-time
To support the Store Manager in the management of store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.…
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Consultant, Client Success (Merchant Client Segment)
Visa
Toronto, ON
- Full-time
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager
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Imaging Specialist (5-month contract)
Access | Information Management
Calgary, AB
- Full-time
Must possess basic PC computer skills
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Imaging Specialist (5-month contract)
Access | Information Management
Calgary, AB
- Full-time
Must possess basic PC computer skills
Added 2 mins ago
A|
Imaging Specialist (5-month contract)
Access | Information Management
Calgary, AB
- Full-time
Must possess basic PC computer skills
Added 17 mins ago
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Manager, Member Journey Orchestration & Relations Strategy
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
The Manager, Member Journey Orchestration & Relations Strategy leads the design, governance and continuous improvement of how member experiences are sequenced, triggered, routed and…
Added 17 mins ago
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Senior Manager, PMO
LCBO
Toronto, ON
- Full-time
Minimum of 5 years of coaching/leadership experience
Added 32 mins ago
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PKI DigiCert Consultant
Systematix
Toronto, ON
- $100 to $120 CAD / hour
- Contract
This is a short-term consulting assignment, 4 weeks to start with possible extensions; onsite 3 days per week in downtown Toronto · Ability to work onsite in Toronto three days per week
Added 32 mins ago
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Product Marketing Manager
WELLSTAR Technologies
Toronto, ON
- Full-time
…high-growth SaaS company focused on reshaping healthcare through digital enablement. Our innovative solutions streamline care delivery, integrate healthcare systems, and improve patient…
Added 33 mins ago
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Campaign Manager, Influencer Marketing (Temp)
Horizon Media
Toronto, ON
- Full-time
The role of the Campaign Manager, Influencer within Blue Hour Studios is to lead influencer and creator marketing projects and deliverables. This person will work to deliver exceptional and…
Added 33 mins ago
Manager, Project Management
Metso
Sudbury, ON · Burlington, ON · Montreal, QC
Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet…
Added 33 mins ago
HSE Coordinator
Metso
Sudbury, ON · Burlington, ON · Montreal, QC
Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet…
Added 33 mins ago
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Project Engineering Manager
Stantec
Sudbury, ON
- Full-time
We are currently seeking a Project Engineering Manager to join our Mining team in Canada, based out of one of our offices in Sudbury or North Bay ON, Saskatoon, Edmonton or Calgary AB, or…
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Sales Consultant
Chartwell
Cornwall, ON
- Full-time
Collaborate with internal teams to ensure a smooth and welcoming resident experience

Nitro

Enterprise Customer Success Manager (Hybrid)

Toronto, ON, Canada

Apply on gonitro.com About employer

Applications open in a new tab.

Job details

Experience: 3-5 years of experience in B2B customer success, account management, or consulting roles, ideally within a SaaS environment
Posting language: English
Posted: Nov 10, 2026

Original job description

About Us:

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.

How We Work:

We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

One team, One mission
Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.
Own it
We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset.
Accountable to our customers
We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do.
Excellence in execution
Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results.
Be bold, fail fast, learn faster
We learn as we grow, dare to try, and bravely question. We are not chasing perfection but forever iterating towards it.

These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.

The Role:

The Enterprise Customer Success Manager (CSM) is a customer-facing professional who will lead the post-sales lifecycle for Nitro’s portfolio of business customers. The CSM will develop and execute the strategy to ensure customers are provided with educational experiences (from formal education to self-help) to realize value from Nitro products quickly.

As the “voice of the customer” for Nitro, the CSM must be an active listener and strategic thinker who can strike the appropriate balance between the customer’s needs and the company’s business objectives.

Responsibilities:

Serve as the primary post-sales point-of-contact for Nitro’s portfolio of Enterprise business customers, proactively engaging stakeholders from Directors to C-level executives, typically within IT
Develop an understanding of each customer’s business priorities, document workflows and success metrics, and build success plans aligned to those outcomes
Own customer satisfaction and retention by driving engagement and adoption across Nitro’s product suite, proactively identifying health risks and leveraging internal teams to mitigate churn
Lead successful onboarding, migration from existing tools, and change management needed to drive adoption across the organization
Partner with sales to support renewal and to identify expansion and up-sell opportunities extend Nitro to new teams, use cases and products
Act as a liaison between internal teams to ensure high-priority customer needs are being met; coordinating with sales, marketing, product, support and engineering teams to escalate high-impact customer needs

Success Criteria:

Deep commitment to ensuring customers’ business objectives are achieved and that they realize measurable value from Nitro
Strong business acumen, with the ability to understand a customer’s priorities and translate product capabilities into business outcomes
Ability to prioritize customer needs, set realistic expectations, and elevate the issues that will have the most impact on customer satisfaction, retention and growth
Strong communication skills, both written and verbal, with excellent attention to detail
Proactive, positive, self-starter with a passion for continually improving the processes around you
Proven track record of working in a customer-facing environment and developing/driving internal initiatives to increase user engagement and satisfaction
Ability to work in a team-based, collaborative environment

Requirements:

Bachelor’s Degree or equivalent work experience
3-5 years of experience in B2B customer success, account management, or consulting roles, ideally within a SaaS environment
Experience managing a high-volume portfolio of accounts, prioritizing time and effort based on customer health and growth opportunity
Hands-on experience with core customer success practices, including success planning, health monitoring, business reviews and supporting renewals in partnership with sales
Proven track record of contributing to customer retention and growth
Experience engaging and influencing senior stakeholders
Comfortable working with IT stakeholders on software deployment, integration, and security questions
Commitment to Nitro’s mission and values
Travel up to 10% of the time

Nice to have:

Proficiency in additional languages desired (not required)

Why Nitro?
Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts:

Flex Time Off
Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments.

Hybrid Work
Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.

Benefits:
Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.

Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.

By submitting your application, you acknowledge that Nitro will process your personal data in accordance with our Privacy Policy.

Salary Range:
120K - 145k CAD Total
AI disclosure:
Artificial intelligence is not used in Nitro’s recruitment process to screen CVs, assess candidates, or make selection decisions.
Real vacancy:
This role is a current, active vacancy.

Apply on gonitro.com About employer

More about this job

Responsibilities

The Enterprise Customer Success Manager leads the post-sales lifecycle, serving as the primary point of contact for business customers to ensure they realize value from Nitro products. They are responsible for driving engagement, adoption, and retention while partnering with sales to identify expansion opportunities.

Requirements

Candidates must have a Bachelor's degree and 3-5 years of experience in B2B customer success, account management, or consulting, preferably within a SaaS environment. Strong communication skills and the ability to influence senior stakeholders are essential for this role.

Skills

Customer success
Account management
SaaS
Change management
Business acumen
Stakeholder management
Onboarding
Retention strategy
Strategic thinking
Communication skills
Project management
Software deployment
Integration
Security
Data analysis

Benefits

Health insurance
Dental coverage
Vision coverage
Wellness perks
Pension/401k matching
Flex time off
Hybrid work model

Visa sponsorship

Not detected in the job text

Keywords

SaaS
PDF
eSigning
Identity verification
Analytics
Customer success
Account management
Change management
Enterprise
B2B
Onboarding
Retention
Churn mitigation
Stakeholder engagement
Business reviews
Software deployment
Integration
Security
Workflow automation
Consulting

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Work requirements

Jobs in Canada