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Customer Success Manager
FLiiP
Brossard, QC
- Full-time
We're seeking a proactive Customer Success Manager to drive customer retention, expansion, and advocacy. This is a founding CS role where you'll build relationships with our fitness…
Added 4 mins ago
CG
Supervisor Food Service Full-Time
Compass Group Canada
Alliston, ON
- Full-time
The Day Shift Cafeteria Supervisor is responsible for overseeing the daily operations of the cafeteria during breakfast and lunch service · As a Day Shift Cafeteria Supervisor, You Will
Added 4 mins ago
SO
Spirit of Math Vice Principal - Fibonacci Virtual campus
Spirit of Math Schools Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…time, reporting to the Campus Principal. This position will support the Campus Principal for all aspects of ongoing business operations at the Fibonacci Virtual campus online and in-person.…
Added 4 mins ago
Sales Application Engineer
Systemair
Tillsonburg, ON
Under the direction of the Technical Applications Manager, you will serve as the technical bridge between customers, sales, and internal engineering teams. This role supports the sales…
Added 4 mins ago
Business Development Manager
BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)
Vancouver, BC
The Business Development Manager identifies and prospects potential clients and develops and delivers proposals with the goal of enticing groups to bring their programs to Vancouver, as…
Added 4 mins ago
HH
Event Operations Intern (4 months)
Hockey Helps the Homeless
Toronto, ON
- Full-time
…(January - April). This position will report directly to the Manager of Operations and and will be responsible for pre-event tournament planning, player support and the coordination and…
Added 4 mins ago
TH
Order Picker Associate Part Time (MONCTON)
The Home Depot Canada
Moncton, NB
- Part-time
…handling basic customer order-related transactions, such as POS sales and returns, answering or making customer phone calls and the ability to read a COM order or notes in the…
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Senior Manager
Avery Cooper & Co. Ltd.
Yellowknife, NT
- Full-time
Previous experience with Canadian Corporate/Personal Tax, Payroll Tax, Sales Tax, and other CRA compliance matters,
Added 4 mins ago
AC
Manager
Avery Cooper & Co. Ltd.
Yellowknife, NT
- Full-time
Previous experience with Canadian Corporate/Personal Tax, Payroll Tax, Sales Tax, and other CRA compliance matters,
Added 4 mins ago
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7788 - 3rd Key
Lids
Vernon, BC
- $18.75 CAD / hour
- Part-time
…personal style. Working in our retail stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous…
Added 4 mins ago
CG
Assistant Manager of Support Services (6-Month Contract)
Compass Group Canada
St. John's, NL
- Full-time
Must have nutritional management certificate or willingness to enroll in course.
Added 4 mins ago
TP
Project Manager III, Tech Transfers
Teva Pharmaceuticals
Toronto, ON
- Full-time
We are seeking a highly motivated Project Manager III, Tech Transfers to join our External Manufacturing team.
Added 4 mins ago
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Bilingual Inside Sales Specialist
Altis
Mississauga, ON
- $90,000 to $100,000 CAD / year
- Full-time
…equipment financing and transportation sector is seeking an Inside Sales Specialist to support its growing sales…
Added 4 mins ago
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Account Manager - North America
Naboo
Montreal, QC
- Full-time
…trusting relationships, facilitate their progress through the sales cycle and support them until the deals are closed 💪 Rigorous and personalised follow-up is essential in managing…
Added 4 mins ago
TH
Electrical/Plumbing Sales Associate - Part Time (Bradford)
The Home Depot Canada
Bradford, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 4 mins ago
EM
Directeur(trice), opérations commerciales corporatives
Emballages Mitchel-Lincoln Packaging
Montreal, QC
- Full-time
Added 4 mins ago
CG
Supervisor Food Service Full-Time
Compass Group Canada
Alliston, ON
- Full-time
The Day Shift Cafeteria Supervisor is responsible for overseeing the daily operations of the cafeteria during breakfast and lunch service · As a Day Shift Cafeteria Supervisor, You Will
Added 4 mins ago
TS
Store Associate
The Salvation Army in Canada
Richmond Hill, ON
- Part-time
Must have go
Added 4 mins ago
RI
Growth Marketing Manager
Realtax Inc.
Newmarket, ON
- Full-time
Reporting to the General Manager, we are hiring a Growth Marketing Manager to establish and lead our in-house marketing function across Realtax and Ontario Tax Sales. As our new Growth…
Added 4 mins ago
NW
Service Advisor
New West Truck Centres
Lethbridge, AB
- $45,000 to $58,000 CAD / month
- Full-time
Your direct manager is a well-respected and knowledgeable leader who remains calm and supportive, even in challenging situations. They genuinely care about their team and take the time to…
Added 4 mins ago
SD
Receiver, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Cambridge, ON
- Part-time
Maintains efficient flow of merchandise from the receiving door to the sales floor.
Added 4 mins ago
SD
Marchandiseur(seuse)
Shoppers Drug Mart
Cowansville, QC
- Full-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 4 mins ago
SD
Merchandiser, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Vancouver, BC
- Full-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 4 mins ago
W
Cogérant
Walmart
Saint-Jean-sur-Richelieu, QC
- Full-time
To support the Store Manager in the management of store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.…
Added 4 mins ago
LC
Grocery Department Manager Full Time Day
Loblaw Companies Limited
Ottawa, ON
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…

Nitro

Enterprise Customer Success Manager (Hybrid)

Toronto, ON, Canada

Apply on gonitro.com About employer

Applications open in a new tab.

Job details

Experience: 3-5 years of experience in B2B customer success, account management, or consulting roles, ideally within a SaaS environment
Posting language: English
Posted: Nov 10, 2026

Original job description

About Us:

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.

How We Work:

We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

One team, One mission
Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.
Own it
We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset.
Accountable to our customers
We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do.
Excellence in execution
Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results.
Be bold, fail fast, learn faster
We learn as we grow, dare to try, and bravely question. We are not chasing perfection but forever iterating towards it.

These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.

The Role:

The Enterprise Customer Success Manager (CSM) is a customer-facing professional who will lead the post-sales lifecycle for Nitro’s portfolio of business customers. The CSM will develop and execute the strategy to ensure customers are provided with educational experiences (from formal education to self-help) to realize value from Nitro products quickly.

As the “voice of the customer” for Nitro, the CSM must be an active listener and strategic thinker who can strike the appropriate balance between the customer’s needs and the company’s business objectives.

Responsibilities:

Serve as the primary post-sales point-of-contact for Nitro’s portfolio of Enterprise business customers, proactively engaging stakeholders from Directors to C-level executives, typically within IT
Develop an understanding of each customer’s business priorities, document workflows and success metrics, and build success plans aligned to those outcomes
Own customer satisfaction and retention by driving engagement and adoption across Nitro’s product suite, proactively identifying health risks and leveraging internal teams to mitigate churn
Lead successful onboarding, migration from existing tools, and change management needed to drive adoption across the organization
Partner with sales to support renewal and to identify expansion and up-sell opportunities extend Nitro to new teams, use cases and products
Act as a liaison between internal teams to ensure high-priority customer needs are being met; coordinating with sales, marketing, product, support and engineering teams to escalate high-impact customer needs

Success Criteria:

Deep commitment to ensuring customers’ business objectives are achieved and that they realize measurable value from Nitro
Strong business acumen, with the ability to understand a customer’s priorities and translate product capabilities into business outcomes
Ability to prioritize customer needs, set realistic expectations, and elevate the issues that will have the most impact on customer satisfaction, retention and growth
Strong communication skills, both written and verbal, with excellent attention to detail
Proactive, positive, self-starter with a passion for continually improving the processes around you
Proven track record of working in a customer-facing environment and developing/driving internal initiatives to increase user engagement and satisfaction
Ability to work in a team-based, collaborative environment

Requirements:

Bachelor’s Degree or equivalent work experience
3-5 years of experience in B2B customer success, account management, or consulting roles, ideally within a SaaS environment
Experience managing a high-volume portfolio of accounts, prioritizing time and effort based on customer health and growth opportunity
Hands-on experience with core customer success practices, including success planning, health monitoring, business reviews and supporting renewals in partnership with sales
Proven track record of contributing to customer retention and growth
Experience engaging and influencing senior stakeholders
Comfortable working with IT stakeholders on software deployment, integration, and security questions
Commitment to Nitro’s mission and values
Travel up to 10% of the time

Nice to have:

Proficiency in additional languages desired (not required)

Why Nitro?
Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts:

Flex Time Off
Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments.

Hybrid Work
Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.

Benefits:
Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.

Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.

By submitting your application, you acknowledge that Nitro will process your personal data in accordance with our Privacy Policy.

Salary Range:
120K - 145k CAD Total
AI disclosure:
Artificial intelligence is not used in Nitro’s recruitment process to screen CVs, assess candidates, or make selection decisions.
Real vacancy:
This role is a current, active vacancy.

Apply on gonitro.com About employer

More about this job

Responsibilities

The Enterprise Customer Success Manager leads the post-sales lifecycle, serving as the primary point of contact for business customers to ensure they realize value from Nitro products. They are responsible for driving engagement, adoption, and retention while partnering with sales to identify expansion opportunities.

Requirements

Candidates must have a Bachelor's degree and 3-5 years of experience in B2B customer success, account management, or consulting, preferably within a SaaS environment. Strong communication skills and the ability to influence senior stakeholders are essential for this role.

Skills

Customer success
Account management
SaaS
Change management
Business acumen
Stakeholder management
Onboarding
Retention strategy
Strategic thinking
Communication skills
Project management
Software deployment
Integration
Security
Data analysis

Benefits

Health insurance
Dental coverage
Vision coverage
Wellness perks
Pension/401k matching
Flex time off
Hybrid work model

Visa sponsorship

Not detected in the job text

Keywords

SaaS
PDF
eSigning
Identity verification
Analytics
Customer success
Account management
Change management
Enterprise
B2B
Onboarding
Retention
Churn mitigation
Stakeholder engagement
Business reviews
Software deployment
Integration
Security
Workflow automation
Consulting

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Work requirements

Jobs in Canada