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Added 5 mins ago
H
Senior Specialist AI Machine Learning
Hays
Sudbury, ON
- Full-time
…capabilities across our global operations. Reporting to the Sr. Manager, CoE - AI and Automation, you will design, deploy, and optimize machine learning solutions that support predictive…
Added 5 mins ago
IG
Chief Financial Officer
Inline Group Inc.
AB · Edmonton, AB
- Full-time
cross-border financial operations, or accounting for Indigenous partnerships or joint ventures is an asset
Added 5 mins ago
EE
Senior Manager, Software Development & Architecture
Equinox Engineering Ltd.
Calgary, AB
- Full-time
We are seeking a Senior Manager, Software Development & Architecture who brings exceptional technical leadership, architectural expertise, and a passion for building high-performing…
Added 6 mins ago
ET
Technical Program Manager
Encore Travel
Montreal, QC
- Full-time
We're building a different kind of company, and we're looking for people who want to build it with us.
Added 21 mins ago
T
ERP & Systems Manager
Teknion
Calgary, AB
- Full-time
Teknion Solutions is seeking an ERP & Systems Manager to lead internal IT operations, direct enterprise application strategy, and align systems infrastructure with rapid business expansion…
Added 21 mins ago
Enterprise Customer Success Manager (Hybrid)
Nitro
Toronto, ON
The Enterprise Customer Success Manager (CSM) is a customer-facing professional who will lead the post-sales lifecycle for Nitro’s portfolio of business customers. The CSM will develop and…
Added 35 mins ago
FI
Senior Marketing Manager
Fulfillment IQ
Toronto, ON
- $115,000 to $135,000 CAD / year
- Full-time
Primary Job Location: Hybrid, three days per week, Toronto / Greater Toronto Area (GTA), Ontario, Canada
Added 35 mins ago
GT
Project Manager
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- Contract
Hybrid - 4 days per week in office (non-negotiable)
Added 35 mins ago
MG
Senior Software Developer / Développeur de logiciels principal
Maples Group
Montreal, QC
- Full-time
The Senior Software Developer reports to the Software Development and Architecture Manager. This role works within a Scrum team to build high-quality software solutions for internal and…
Added 35 mins ago
Member of Technical Staff (Storage)
Cockroach Labs
Toronto, ON
We’re looking for a Staff Software Engineer to join our Storage Team to help shape and build CockroachDB’s storage systems. Storage is the foundation of CockroachDB, responsible for the…
Added 1 hour ago
BB
General Manager
Baxter's Bakery
Toronto, ON
- Full-time
Must hold a valid Joint Health and Safety Committee (JHSC) certification in accordance with Ontario requirements
Added 1 hour ago
TM
Senior Software Developer / Développeur de logiciels principal
The Maples Group (Financial Services)
Montreal, QC
- Full-time
The Senior Software Developer reports to the Software Development and Architecture Manager. This role works within a Scrum team to build high-quality software solutions for internal and…
Added 1 hour ago
Proposal Coordinator
Aecon
Cambridge, ON
…critical energy, industrial and nuclear programs. The projects we build connect communities and power future generations. With deep roots in North America and a strong footprint…
Added 1 hour ago
PC
Sr. Software Engineer
Priority Commerce
Waterloo, ON
- $115,000 to $142,000 CAD / year
- Full-time
You're accountable for projects end-to-end - the components they build stay yours - and the engineers around you are better because you're there. You'll own projects through production,…
Added 1 hour ago
KP
KPW Project Manager
Komline Pure Water
Surrey, BC
- $70,000 to $85,000 CAD / year
- Full-time
We are seeking a Project Manager to lead water treatment design and fabrication projects from contract award through commissioning and closeout. The role is accountable for project scope,…
Added 2 hours ago
MR
Project Coordinator (Civil Construction)
Maple Reinders
Kelowna, BC
- $80,000 to $90,000 CAD / year
- Full-time
…while gaining exposure to various contract types such as Design-Build, Plan and Spec, and Construction Management. Your key responsibility is to help ensure projects are delivered…
Added 2 hours ago
MR
Mechanical Project Coordinator - Civil Construction
Maple Reinders
Charlottetown, PE
- $70,000 to $90,000 CAD / year
- Full-time
…while gaining exposure to various contract types such as Design-Build, Plan and Spec, and Construction Management. Your key responsibility is to help ensure projects are delivered…
Added 2 hours ago
MR
Project Coordinator (Civil Construction)
Maple Reinders
Burnaby, BC
- $80,000 to $90,000 CAD / year
- Full-time
…while gaining exposure to various contract types such as Design-Build, Plan and Spec, and Construction Management. Your key responsibility is to help ensure projects are delivered…
Added 2 hours ago
A
Senior Front-End Web Developer
Accenture
Toronto, ON
- Full-time
Build and maintain highly accessible, high-performing components on Adobe Experience Manager (AEM), partnering with design teams to translate specs into production front-end code
Added 4 hours ago
R
Marketing Manager
Roshel
Brampton, ON
- Full-time
The Marketing Manager will serve as a key link between senior leadership, sales, engineering, and external stakeholders, ensuring consistent and effective representation of the company’s…
Added 4 hours ago
Senior Cloud Platform Analyst
Government of Alberta
Edmonton, AB
Reporting to the Senior Manager, Cloud Platform Enablement Team, the Senior Cloud Platform Analyst leads the design, implementation, integration, operation, and continuous improvement of…
Added 6 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Manager, Supply Chain Analytics & Innovation reports to the Senior Director, Supply Chain Operations and partners with Supply Chain leaders to identify, design and implement…
Added 9 hours ago
GC
Développeur(euse) de logiciels sénior | Senior Software Developer
Game Companies
Montreal, QC
- Full-time
Développeur(euse) de logiciels sénior, Unity Services Foundation
Added 9 hours ago
GC
Senior Software Engineer | Développeur(euse) de logiciels sénior
Game Companies
Montreal, QC
- Full-time
Développeur(euse) de logiciels sénior, Unity Services Foundation
Added 9 hours ago
GC
Sr. Full Stack Engineer
Game Companies
Montreal, QC
- Full-time
…correctness, and who wants real ownership of systems other engineering teams depend on. As the team grows, this role has a path to evolve into a Tech Lead Manager…

Nitro

Enterprise Customer Success Manager (Hybrid)

Toronto, ON, Canada

Apply on gonitro.com About employer

Applications open in a new tab.

Job details

Experience: 3-5 years of experience in B2B customer success, account management, or consulting roles, ideally within a SaaS environment
Posting language: English
Posted: Nov 10, 2026

Original job description

About Us:

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.

How We Work:

We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

One team, One mission
Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.
Own it
We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset.
Accountable to our customers
We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do.
Excellence in execution
Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results.
Be bold, fail fast, learn faster
We learn as we grow, dare to try, and bravely question. We are not chasing perfection but forever iterating towards it.

These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.

The Role:

The Enterprise Customer Success Manager (CSM) is a customer-facing professional who will lead the post-sales lifecycle for Nitro’s portfolio of business customers. The CSM will develop and execute the strategy to ensure customers are provided with educational experiences (from formal education to self-help) to realize value from Nitro products quickly.

As the “voice of the customer” for Nitro, the CSM must be an active listener and strategic thinker who can strike the appropriate balance between the customer’s needs and the company’s business objectives.

Responsibilities:

Serve as the primary post-sales point-of-contact for Nitro’s portfolio of Enterprise business customers, proactively engaging stakeholders from Directors to C-level executives, typically within IT
Develop an understanding of each customer’s business priorities, document workflows and success metrics, and build success plans aligned to those outcomes
Own customer satisfaction and retention by driving engagement and adoption across Nitro’s product suite, proactively identifying health risks and leveraging internal teams to mitigate churn
Lead successful onboarding, migration from existing tools, and change management needed to drive adoption across the organization
Partner with sales to support renewal and to identify expansion and up-sell opportunities extend Nitro to new teams, use cases and products
Act as a liaison between internal teams to ensure high-priority customer needs are being met; coordinating with sales, marketing, product, support and engineering teams to escalate high-impact customer needs

Success Criteria:

Deep commitment to ensuring customers’ business objectives are achieved and that they realize measurable value from Nitro
Strong business acumen, with the ability to understand a customer’s priorities and translate product capabilities into business outcomes
Ability to prioritize customer needs, set realistic expectations, and elevate the issues that will have the most impact on customer satisfaction, retention and growth
Strong communication skills, both written and verbal, with excellent attention to detail
Proactive, positive, self-starter with a passion for continually improving the processes around you
Proven track record of working in a customer-facing environment and developing/driving internal initiatives to increase user engagement and satisfaction
Ability to work in a team-based, collaborative environment

Requirements:

Bachelor’s Degree or equivalent work experience
3-5 years of experience in B2B customer success, account management, or consulting roles, ideally within a SaaS environment
Experience managing a high-volume portfolio of accounts, prioritizing time and effort based on customer health and growth opportunity
Hands-on experience with core customer success practices, including success planning, health monitoring, business reviews and supporting renewals in partnership with sales
Proven track record of contributing to customer retention and growth
Experience engaging and influencing senior stakeholders
Comfortable working with IT stakeholders on software deployment, integration, and security questions
Commitment to Nitro’s mission and values
Travel up to 10% of the time

Nice to have:

Proficiency in additional languages desired (not required)

Why Nitro?
Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts:

Flex Time Off
Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments.

Hybrid Work
Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.

Benefits:
Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.

Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.

By submitting your application, you acknowledge that Nitro will process your personal data in accordance with our Privacy Policy.

Salary Range:
120K - 145k CAD Total
AI disclosure:
Artificial intelligence is not used in Nitro’s recruitment process to screen CVs, assess candidates, or make selection decisions.
Real vacancy:
This role is a current, active vacancy.

Apply on gonitro.com About employer

More about this job

Responsibilities

The Enterprise Customer Success Manager leads the post-sales lifecycle, serving as the primary point of contact for business customers to ensure they realize value from Nitro products. They are responsible for driving engagement, adoption, and retention while partnering with sales to identify expansion opportunities.

Requirements

Candidates must have a Bachelor's degree and 3-5 years of experience in B2B customer success, account management, or consulting, preferably within a SaaS environment. Strong communication skills and the ability to influence senior stakeholders are essential for this role.

Skills

Customer success
Account management
SaaS
Change management
Business acumen
Stakeholder management
Onboarding
Retention strategy
Strategic thinking
Communication skills
Project management
Software deployment
Integration
Security
Data analysis

Benefits

Health insurance
Dental coverage
Vision coverage
Wellness perks
Pension/401k matching
Flex time off
Hybrid work model

Visa sponsorship

Not detected in the job text

Keywords

SaaS
PDF
eSigning
Identity verification
Analytics
Customer success
Account management
Change management
Enterprise
B2B
Onboarding
Retention
Churn mitigation
Stakeholder engagement
Business reviews
Software deployment
Integration
Security
Workflow automation
Consulting

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Work requirements

Jobs in Canada