Jobs in Canada

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Added 5 mins ago
J
Technical Specialist – Poultry & Swine
Jefo
Canada
- Full-time
Location: Canada (must live in Canada)
Added 5 mins ago
WC
Outside Sales Representative (Regina, SK)
Wolseley Canada Inc.
Regina, SK
- Full-time
Advises the Waterworks sales manager of pricing competitiveness to achieve margin expectations while, at the same time, ensuring flexibility in gaining large volume and/or new customer…
Added 5 mins ago
DI
Onboarding & Training Specialist
Duliban Insurance Brokers
Welland, ON
- Full-time
…proud of the reputation we've built for both exceptional client service and a strong team culture. With offices across Niagara and Haldimand, our team is dedicated to helping clients find…
Added 5 mins ago
IF
meat department manager - retail
Iqbal Foods
Toronto, ON · East York, ON
- Full-time
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 5 mins ago
C
Customer Education & Knowledge Systems Manager
Canpump
Toronto, ON · Etobicoke, ON
- Contract
Canpump is hiring a Customer Education & Knowledge Systems Manager to build and scale our customer education, documentation, and knowledge-management capabilities.
Added 5 mins ago
Manager, Project Management
Metso
Sudbury, ON · Burlington, ON · Montreal, QC
We are seeking a Manager, Project Management to join our Services organization. In this role, you will lead the Project Management function across Canada, ensuring the successful execution…
Added 5 mins ago
HSE Coordinator
Metso
Sudbury, ON · Burlington, ON · Montreal, QC
You will report to the Manager, Professional Services.
Added 5 mins ago
Assistant Manager - Calgary Financial Centre, AB
Scotiabank
AB · Calgary, AB
As the Assistant Manager, you will lead and oversee the overall success of the Retail Sales and Customer Service teams in a Canadian Bank branch. You will work to ensure business…
Added 5 mins ago
Store Manager | Lynn Valley
TELUS
North Vancouver, BC
As a Store Manager with our TELUS family, you'll take shared accountability for store success across Sales, Customer Experience, Operations, and People. You'll make strategic, data-driven…
Added 5 mins ago
C
Sales Consultant
Chartwell
Cornwall, ON
- Full-time
Are you passionate about helping seniors find the right place to call home? Chartwell is looking for a Sales Consultant / Retirement Living Consultant to guide prospective residents and…
Added 5 mins ago
Business Development Manager, Advanced Integrity Division
ROSEN-Group
Calgary, AB
The Regional Business Development Manager serves as the region’s strategic customer and market insight lead. The role ensures that strategic decisions, portfolio direction, and priorities…
Added 20 mins ago
OR
Wireless Sales Associate - Truro
OSL Retail Services Inc
Truro, NS
- Other
We’re looking for enthusiastic, friendly, and customer-focused Wireless Sales Associates to join our team. You'll help customers find the right wireless solutions by selling phones, plans,…
Added 20 mins ago
OR
Wireless Retail Manager - Atholvile
OSL Retail Services Inc
NB · New Brunswick
- Other
As a Wireless Manager, you’re key to our success. An inspiring leader who can help your store stores deliver awesome sales and great service. You’ll get to build your own a sales team while…
Added 20 mins ago
MC
Financial Services Representative - Full Time - 18 Month Contract
Meridian Credit Union
Owen Sound, ON
- $50,000 to $53,000 CAD / year
- Full-time
As our Financial Services Representative, you will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. In…
Added 20 mins ago
EC
Financial Services Representative
East Coast Credit Union
Sheet Harbour 36, NS
- Part-time
…Representative in our sheet Harbour branch. Reporting to the Assistant Manager, the successful applicant will be responsible for providing counter and telephone service to current and…
Added 20 mins ago
Enterprise Customer Success Manager (Hybrid)
Nitro
Toronto, ON
The Enterprise Customer Success Manager (CSM) is a customer-facing professional who will lead the post-sales lifecycle for Nitro’s portfolio of business customers. The CSM will develop and…
Added 20 mins ago
RJ
Administrative Assistant
Raymond James
Coquitlam, BC
- Full-time
…candidate will provide administrative support to the Wealth Manager, while also playing a key role in business…
Added 34 mins ago
TA
Regional Vice President, Western Canada
Thorek/Scott and Partners
AB · Alberta, Canada
- Full-time
…institutions, private equity and investment funds, professional service firms, and entrepreneurial businesses in a variety of industries. We value the human connection and distinguish…
Added 35 mins ago
JC
Assistant Manager
JYSK Canada
Burlington, ON
- $43,000 to $48,000 CAD / year
- Full-time
As the Assistant Manager, you will assist the store management team in instilling the company values and customer promises within your team and in the store through modeling, coaching, and…
Added 35 mins ago
A
Branch Manager – Sales & Operations
Aplin
Regina, SK
- Full-time
…distributor of exterior building products to recruit a Branch Manager – Sales & Distribution Operations for its successful Regina…
Added 35 mins ago
Customer Route Representative
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Dartmouth, NS
Horaire 10 heures par jour, 4 jours par semaine après la formation
Added 35 mins ago
Branch Manager
Talent Acquisition Team at Westland Insurance. Text reply only.
Smithville, ON
As a Branch Manager, you're a collaborative sales leader with a genuine passion for the client experience and your team members. You're responsible for all our daily office operations.…
Added 35 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Hamilton, ON
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 35 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Montreal, QC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 35 mins ago
MANAGER
Boutique La Vie En Rose
Saskatoon, SK
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…

Nitro

Enterprise Customer Success Manager (Hybrid)

Toronto, ON, Canada

Apply on gonitro.com About employer

Applications open in a new tab.

Job details

Experience: 3-5 years of experience in B2B customer success, account management, or consulting roles, ideally within a SaaS environment
Posting language: English
Posted: Nov 10, 2026

Original job description

About Us:

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.

How We Work:

We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

One team, One mission
Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.
Own it
We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset.
Accountable to our customers
We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do.
Excellence in execution
Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results.
Be bold, fail fast, learn faster
We learn as we grow, dare to try, and bravely question. We are not chasing perfection but forever iterating towards it.

These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.

The Role:

The Enterprise Customer Success Manager (CSM) is a customer-facing professional who will lead the post-sales lifecycle for Nitro’s portfolio of business customers. The CSM will develop and execute the strategy to ensure customers are provided with educational experiences (from formal education to self-help) to realize value from Nitro products quickly.

As the “voice of the customer” for Nitro, the CSM must be an active listener and strategic thinker who can strike the appropriate balance between the customer’s needs and the company’s business objectives.

Responsibilities:

Serve as the primary post-sales point-of-contact for Nitro’s portfolio of Enterprise business customers, proactively engaging stakeholders from Directors to C-level executives, typically within IT
Develop an understanding of each customer’s business priorities, document workflows and success metrics, and build success plans aligned to those outcomes
Own customer satisfaction and retention by driving engagement and adoption across Nitro’s product suite, proactively identifying health risks and leveraging internal teams to mitigate churn
Lead successful onboarding, migration from existing tools, and change management needed to drive adoption across the organization
Partner with sales to support renewal and to identify expansion and up-sell opportunities extend Nitro to new teams, use cases and products
Act as a liaison between internal teams to ensure high-priority customer needs are being met; coordinating with sales, marketing, product, support and engineering teams to escalate high-impact customer needs

Success Criteria:

Deep commitment to ensuring customers’ business objectives are achieved and that they realize measurable value from Nitro
Strong business acumen, with the ability to understand a customer’s priorities and translate product capabilities into business outcomes
Ability to prioritize customer needs, set realistic expectations, and elevate the issues that will have the most impact on customer satisfaction, retention and growth
Strong communication skills, both written and verbal, with excellent attention to detail
Proactive, positive, self-starter with a passion for continually improving the processes around you
Proven track record of working in a customer-facing environment and developing/driving internal initiatives to increase user engagement and satisfaction
Ability to work in a team-based, collaborative environment

Requirements:

Bachelor’s Degree or equivalent work experience
3-5 years of experience in B2B customer success, account management, or consulting roles, ideally within a SaaS environment
Experience managing a high-volume portfolio of accounts, prioritizing time and effort based on customer health and growth opportunity
Hands-on experience with core customer success practices, including success planning, health monitoring, business reviews and supporting renewals in partnership with sales
Proven track record of contributing to customer retention and growth
Experience engaging and influencing senior stakeholders
Comfortable working with IT stakeholders on software deployment, integration, and security questions
Commitment to Nitro’s mission and values
Travel up to 10% of the time

Nice to have:

Proficiency in additional languages desired (not required)

Why Nitro?
Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts:

Flex Time Off
Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments.

Hybrid Work
Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.

Benefits:
Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.

Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.

By submitting your application, you acknowledge that Nitro will process your personal data in accordance with our Privacy Policy.

Salary Range:
120K - 145k CAD Total
AI disclosure:
Artificial intelligence is not used in Nitro’s recruitment process to screen CVs, assess candidates, or make selection decisions.
Real vacancy:
This role is a current, active vacancy.

Apply on gonitro.com About employer

More about this job

Responsibilities

The Enterprise Customer Success Manager leads the post-sales lifecycle, serving as the primary point of contact for business customers to ensure they realize value from Nitro products. They are responsible for driving engagement, adoption, and retention while partnering with sales to identify expansion opportunities.

Requirements

Candidates must have a Bachelor's degree and 3-5 years of experience in B2B customer success, account management, or consulting, preferably within a SaaS environment. Strong communication skills and the ability to influence senior stakeholders are essential for this role.

Skills

Customer success
Account management
SaaS
Change management
Business acumen
Stakeholder management
Onboarding
Retention strategy
Strategic thinking
Communication skills
Project management
Software deployment
Integration
Security
Data analysis

Benefits

Health insurance
Dental coverage
Vision coverage
Wellness perks
Pension/401k matching
Flex time off
Hybrid work model

Visa sponsorship

Not detected in the job text

Keywords

SaaS
PDF
eSigning
Identity verification
Analytics
Customer success
Account management
Change management
Enterprise
B2B
Onboarding
Retention
Churn mitigation
Stakeholder engagement
Business reviews
Software deployment
Integration
Security
Workflow automation
Consulting

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Work requirements

Jobs in Canada