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Associate Technical Consultant, Geotechnical Engineer
Worley
Oakville, ON · Markham, ON · Vancouver, BC · Calgary, AB
- Full-time
Worley Consulting, the specialist consulting business of Worley, provides technical and advisory solutions across the energy, resources and infrastructure sectors. We deliver safe,…
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Universal Banker
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London, ON
- Full-time
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Added 14 mins ago
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Certificate in Investment Funds in Canada is a requirement at the time of application.
Added 29 mins ago
NI
Service Now Implementation Architect
Nityo Infotech
Toronto, ON
- Contract
You are not expected to build features. You are expected to know every layer of an application well enough to say "we do it this way, and here is why." From time to time you will join the…
Added 44 mins ago
TU
Financial Processing Levels 1-4 (Term Placements)
The University of British Columbia
Vancouver, BC
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In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or…
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Senior Underwriter and Team Leader
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Maintenance Control Supervisor
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- Full-time
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Added 1 hour ago
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Mid-Market Implementation Specialist - Americas
Ashby
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- Full-time
We're looking for a Mid-Market Implementation Specialist who excels at leading technically complex, hands on implementation projects for B2B SaaS customers. You'll own each implementation…
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Program and Policy Development Specialist
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Application information must be factual, complete and current, to date of submission.
Added 1 hour ago
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Retail Sales Associate
Skechers
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- Part-time
As a Sales Associate, better known as a “Product Specialist,” at Skechers, you’re not just working a job - you’re joining a team where growth, customer connections, fashion, and comfort are…
Added 1 hour ago
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Client Advisor
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Whitehorse, YT
- Full-time
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We are seeking an EPR Application Specialist to support end users through effective, engaging training and help ensure long-term adoption and success.
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EPR Applications Analyst
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We are seeking an EPR Application Analyst to support end users through effective, engaging training and help ensure long-term adoption and success.
Added 2 hours ago
UO
Manager, Research and Analytic Services
University of Calgary
Calgary, AB
- Full-time
Provides operational guidance within the role's scope, coaches staff on work planning and service expectations, engages specialist expertise where required, and fosters an inclusive,…
Added 2 hours ago
QE
Strategic Sourcing Specialist
Quadro Engineering
Waterloo, ON
- Full-time
The Strategic Sourcing Specialist is responsible for developing and executing both short- and long-term sourcing strategies that support organizational objectives related to cost…
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- Full-time
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Customized Employment Specialist
Open Door Group
Surrey, BC
- $33.49 to $35.31 CAD / hour
- Full-time
Open Door Group (ODG), a non-profit organization serving communities across British Columbia and Alberta, is looking for a Customized Employment Specialist to join our team!
Added 2 hours ago
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Financial Analyst
Equus
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- $32.5 to $33.2 CAD / hour
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Added 2 hours ago
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Beauty Specialist, Hourly Part Time Day
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Specialist, Flyer Production (12+ Month Contract)
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Toronto, ON
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Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Nityo Infotech

Service Now Implementation Architect

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 12, 2026
Posting language: English
Posted: Nov 12, 2026

Original job description

Role: Service Now Implementation Architect

Location: Toronto, ON (Hybrid)

Duration: Long Term

You are the technical and process authority on a small delivery team, and the person the customer trusts on how the solution should work. You decide the design, set how the team builds it, and explain it to customer leaders and engineers. This is an implementation role, not a sales role.

You are not expected to build features. You are expected to know every layer of an application well enough to say "we do it this way, and here is why." From time to time you will join the tech lead and developers to debug a hard problem or answer a technical question.

What you will do

Be the customer's main technical contact. Run workshops, explain trade-offs, and say no when needed.
Advise on process, not only technology: ITSM and core processes, ITOM, CMDB, source-to-pay, project and demand intake, legal service delivery, HR and finance service flows.
Design the data model and CSDM approach. Design Discovery, Service Mapping and Event Management so the CMDB stays trustworthy.
Design integration patterns with ERP, HR and finance systems such as Oracle, Workday and Dayforce: authentication, error handling, volumes, ownership of data, and monitoring.
Set team standards: configuration before code, scoped applications, naming, security and ACL design, testing, and release path.
Break each requirement into a design that the team can build within two to four weeks.
Review designs and key code. Answer developer questions. Join debugging sessions when asked.
Set the approach for AI on the platform, including Now Assist, AI agents and MCP, and where each is and is not a good fit.
Check scope against what the customer's licences cover.
Write design documents, interface specifications and diagrams that the customer signs off on and the team builds from.

What you bring

Experience on at least three ServiceNow process areas, including ITSM and either ITOM or CMDB.
You understand all layers of an application end to end: data, logic, security, integration, user interface, reporting, testing, deployment and support.
A development background. You can read and debug scripts, flows, ACLs and integration traces.
Integration architecture experience with REST, SOAP, Integration Hub, MID Server, SSO and enterprise systems.
Experience leading offshore developers day to day.
Clear writing and calm, direct customer communication.

Certifications

Must have: Certified System Administrator (CSA), Certified Implementation Specialist in ITSM, and one more Implementation Specialist certification such as Discovery, Event Management or Service Mapping.
Good to have: Certified Application Developer (CAD), Certified Technical Architect (CTA) or progress toward one.

Helpful to have

Oracle Fusion, Workday or Dayforce integration design experience.
Managed service experience, where you run the platform for the customer.
Experience with Claude, MCP or similar AI tools in development work.
Consulting or systems integrator background.

How we will judge success

Designs the team builds without rework.
Customers who trust the team's technical advice.

Fewer blockers and escalations on the team

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More about this job

Responsibilities

Serve as the customer's primary technical authority, lead solution design and workshops, and guide the team in building ServiceNow implementations across process areas and integrations. Establish architecture and delivery standards, review designs and code, support debugging, and define appropriate uses of platform AI capabilities.

Requirements

Requires experience across at least three ServiceNow process areas, including ITSM and either ITOM or CMDB, along with end-to-end application knowledge, a development background, and enterprise integration architecture experience. Must hold CSA, ITSM Implementation Specialist, and one additional Implementation Specialist certification, and have experience leading offshore developers and communicating directly with customers.

Skills

ServiceNow Architecture
IT Service Management
IT Operations Management
Common Service Data Model
ServiceNow Discovery
Service Mapping
Event Management
Integration Architecture
REST and SOAP
Integration Hub
MID Server
Access Control and Security Design
Technical Leadership
AI Platform Strategy
Offshore Team Leadership

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITOM
CMDB
CSDM
Discovery
Service Mapping
Event Management
Now Assist
AI Agents
MCP
Oracle
Workday
Dayforce
REST
SOAP
Integration Hub
MID Server
Single Sign-On
CSA
Certified Implementation Specialist
CAD
CTA
Access Control Lists
Scoped Applications
Configuration Before Code
Source-to-Pay
Legal Service Delivery
Project and Demand Intake
Managed Services

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Work requirements

Jobs in Canada