Jobs in Canada

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Added 10 mins ago
TM
Procurement Analytics & Performance Specialist
The Miller Group
Markham, ON
- Full-time
In this role, you'll transform procurement data into powerful business intelligence that drives measurable results. From developing performance dashboards and tracking key procurement…
Added 1 hour ago
AH
Senior Performance Tuning Specialist
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
Senior Performance Tunning Specialist will be Responsible for: Provide guidance in designing the application architecture for high availability and maximum reliability. Creating monitoring…
Added 2 hours ago
MC
Senior Marketing Specialist- US and Canada Locations
MMC Corporate
Toronto, ON
- Other
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 3 hours ago
S
Field Risk Specialist
Solifi
Toronto, ON
- Full-time
Risk Management (RM) Operations Team is seeking a motivated, goal-oriented Field Risk Specialist (FRS) to join its national field operations team.
Added 4 hours ago
AA
Spécialiste des Systèmes de Freinage / Braking System Specialist
Airbus Aircraft
Montreal, QC
- Full-time
…long du cycle de vie complet du produit (de la conception au support en…
Added 4 hours ago
MC
Uniformed and Overseas Citizens Absentee Voting Act (UOCAVA) Specialist
Maricopa County
Toronto, ON
- Full-time
The Uniformed and Overseas Citizen Absentee Voting Act (UOCAVA) Specialist works closely with the UOCAVA Supervisor to provide support to the UOCAVA Division during elections. This position…
Added 5 hours ago
M
Senior Marketing Specialist- US and Canada Locations
Marsh
Toronto, ON
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 6 hours ago
J
Marketing and Commercial Specialist
Jobgether
Canada
- Full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential…
Added 7 hours ago
O
Commercial Relationship Coordinator,
Optum
Richmond, BC
- Full-time
This position follows Office-Based schedule with (4) In-office days per week
Added 7 hours ago
RB
Client Advisor
Royal Bank of Canada
Whitehorse, YT
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 8 hours ago
SM
RQ11865 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 8 hours ago
SM
RQ11688 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Onsite – 5 Days per Week
Added 9 hours ago
CN
Appointment Center - Agent du Centre d'appels | Appointment Center Agent
Contractor Nation
Laval, QC
- Full-time
Join Our Team as an Appointment Center Specialist!
Added 9 hours ago
NI
Service Now Implementation Architect
Nityo Infotech
Toronto, ON
- Contract
You understand all layers of an application end to end: data, logic, security, integration, user interface, reporting, testing, deployment and support.
Added 10 hours ago
TU
Financial Processing Levels 1-4 (Term Placements)
The University of British Columbia
Vancouver, BC
- Temporary
UBC Hiring Solutions provides temporary administrative, clerical and financial processing support to UBC administrative and academic departments located on Point Grey Campus, Robson Square,…
Added 10 hours ago
AC
Senior Underwriter and Team Leader
APRIL Canada Insurance
Toronto, ON
- Full-time
Underwrite a focused portfolio, support complex decisions within your authority and refer specialist matters to the appropriate technical experts.
Added 11 hours ago
FA
Maintenance Control Supervisor
Flair Airlines
Toronto, ON
- Full-time
Monitor MCC workload and operational priorities, providing direct support and assuming MCC Controller or MCC Specialist responsibilities when required to maintain continuity of the…
Added 11 hours ago
A
Mid-Market Implementation Specialist - Americas
Ashby
Canada
- Full-time
…more than 2,100 new customers in the last year alone and now support over 5,000 customers, with ARR growing much faster than 100% year over year. We're expecting similarly fast growth this…
Added 11 hours ago
R
Client Advisor
RBC
Whitehorse, YT
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 11 hours ago
SM
EPR Applications Analyst
St. Michael's Hospital
Toronto, ON
- Temporary
We are seeking an EPR Application Analyst to support end users through effective, engaging training and help ensure long-term adoption and success.
Added 11 hours ago
UO
Manager, Research and Analytic Services
University of Calgary
Calgary, AB
- Full-time
…and technical staff delivering applied research, evaluation, data and analytic services. The Manager works closely with the Program Manager for Methods and Analytics and with CEDAR…
Added 11 hours ago
QE
Strategic Sourcing Specialist
Quadro Engineering
Waterloo, ON
- Full-time
The Strategic Sourcing Specialist is responsible for developing and executing both short- and long-term sourcing strategies that support organizational objectives related to cost…
Added 11 hours ago
PH
Intake Hub Specialist
ParaMed Home Health Care
Toronto, ON
- Full-time
…emerging markets (non-core) service referrals. The Intake Hub Specialist will play pivotal role in shaping a seamless experience for clients whose needs require coordination beyond the…
Added 12 hours ago
TC
Total Rewards Specialist
The CSL Group Inc.
Montreal, QC
- Full-time
Experience Our Anchor Days: offering flexible work hours and freedom to work from home up to 2 days per week to help fit your lifestyle
Added 12 hours ago
Spécialiste du support Azure / Azure Support Specialist
mthree
Montreal, QC
…réglementation et de la conformité ; Produits des fournisseurs ; Support d'application ; Développement d'application ; Cyber et sécurité de l'information ; Science des données et…

Nityo Infotech

Service Now Implementation Architect

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 12, 2026
Posting language: English
Posted: Nov 12, 2026

Original job description

Role: Service Now Implementation Architect

Location: Toronto, ON (Hybrid)

Duration: Long Term

You are the technical and process authority on a small delivery team, and the person the customer trusts on how the solution should work. You decide the design, set how the team builds it, and explain it to customer leaders and engineers. This is an implementation role, not a sales role.

You are not expected to build features. You are expected to know every layer of an application well enough to say "we do it this way, and here is why." From time to time you will join the tech lead and developers to debug a hard problem or answer a technical question.

What you will do

Be the customer's main technical contact. Run workshops, explain trade-offs, and say no when needed.
Advise on process, not only technology: ITSM and core processes, ITOM, CMDB, source-to-pay, project and demand intake, legal service delivery, HR and finance service flows.
Design the data model and CSDM approach. Design Discovery, Service Mapping and Event Management so the CMDB stays trustworthy.
Design integration patterns with ERP, HR and finance systems such as Oracle, Workday and Dayforce: authentication, error handling, volumes, ownership of data, and monitoring.
Set team standards: configuration before code, scoped applications, naming, security and ACL design, testing, and release path.
Break each requirement into a design that the team can build within two to four weeks.
Review designs and key code. Answer developer questions. Join debugging sessions when asked.
Set the approach for AI on the platform, including Now Assist, AI agents and MCP, and where each is and is not a good fit.
Check scope against what the customer's licences cover.
Write design documents, interface specifications and diagrams that the customer signs off on and the team builds from.

What you bring

Experience on at least three ServiceNow process areas, including ITSM and either ITOM or CMDB.
You understand all layers of an application end to end: data, logic, security, integration, user interface, reporting, testing, deployment and support.
A development background. You can read and debug scripts, flows, ACLs and integration traces.
Integration architecture experience with REST, SOAP, Integration Hub, MID Server, SSO and enterprise systems.
Experience leading offshore developers day to day.
Clear writing and calm, direct customer communication.

Certifications

Must have: Certified System Administrator (CSA), Certified Implementation Specialist in ITSM, and one more Implementation Specialist certification such as Discovery, Event Management or Service Mapping.
Good to have: Certified Application Developer (CAD), Certified Technical Architect (CTA) or progress toward one.

Helpful to have

Oracle Fusion, Workday or Dayforce integration design experience.
Managed service experience, where you run the platform for the customer.
Experience with Claude, MCP or similar AI tools in development work.
Consulting or systems integrator background.

How we will judge success

Designs the team builds without rework.
Customers who trust the team's technical advice.

Fewer blockers and escalations on the team

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More about this job

Responsibilities

Serve as the customer's primary technical authority, lead solution design and workshops, and guide the team in building ServiceNow implementations across process areas and integrations. Establish architecture and delivery standards, review designs and code, support debugging, and define appropriate uses of platform AI capabilities.

Requirements

Requires experience across at least three ServiceNow process areas, including ITSM and either ITOM or CMDB, along with end-to-end application knowledge, a development background, and enterprise integration architecture experience. Must hold CSA, ITSM Implementation Specialist, and one additional Implementation Specialist certification, and have experience leading offshore developers and communicating directly with customers.

Skills

ServiceNow Architecture
IT Service Management
IT Operations Management
Common Service Data Model
ServiceNow Discovery
Service Mapping
Event Management
Integration Architecture
REST and SOAP
Integration Hub
MID Server
Access Control and Security Design
Technical Leadership
AI Platform Strategy
Offshore Team Leadership

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITOM
CMDB
CSDM
Discovery
Service Mapping
Event Management
Now Assist
AI Agents
MCP
Oracle
Workday
Dayforce
REST
SOAP
Integration Hub
MID Server
Single Sign-On
CSA
Certified Implementation Specialist
CAD
CTA
Access Control Lists
Scoped Applications
Configuration Before Code
Source-to-Pay
Legal Service Delivery
Project and Demand Intake
Managed Services

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Work requirements

Jobs in Canada