Jobs in Canada

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Added 12 mins ago
NI
Service Now Implementation Architect
Nityo Infotech
Toronto, ON
- Contract
…leaders and engineers. This is an implementation role, not a sales…
Added 12 mins ago
RC
Strategic Business Alliances Business Development Director - ServiceNow (Canada)
RSM Canada
Toronto, ON
- Full-time
Create a sales plan for your assigned SBA that is designed to drive growth of related practice areas and fits within the overarching alliance plan as directed by your aligned SBA COE lead
Added 27 mins ago
7
Store Crew
7-Eleven
Yorkton, SK
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 27 mins ago
MR
Real Estate Sales Associate
MaxWell Realty
AB · Edmonton, AB
- Full-time
We are looking for dedicated Real Estate Sales Associates who are motivated and passionate about making the home-buying experience as simple and streamlined as it can be. We need people to…
Added 27 mins ago
7
Store Crew
7-Eleven
Saskatoon, SK
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 27 mins ago
ET
Sales Supervisor
Execulink Telecom
Woodstock, ON
- Full-time
We’re looking for a Sales Supervisor to lead a team of queue-based Sales Representatives, spark performance, build confidence, and help create an engaging, goal-driven culture where people…
Added 27 mins ago
TR
Supply Chain Manager
The Radius Group
Richmond, BC
- Full-time
Lead supply chain and procurement initiatives across The Radius Group and manage the Canadian Parts department. Build supplier partnerships, improve total cost and inventory efficiency, and…
Added 27 mins ago
DT
Salesperson
Dhindsa travel
Surrey, BC
- Full-time
…walk-in and phone inquiries, following up on leads, and closing sales for airfare, vacation packages, cruises, and other services. The role involves coordinating bookings, processing…
Added 27 mins ago
AG
Director of Talent Acquisition and Development
AD Group of Companies
Burnaby, BC
- Full-time
Lead recruitment strategies across AD Group and its operating companies.
Added 27 mins ago
7
Store Crew
7-Eleven
Vancouver, BC
- Internship
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 27 mins ago
7
Store Crew
7-Eleven
Delta, BC
- Internship
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 27 mins ago
CC
Global Account Manager
Cogent Communications
Montreal, QC
- Full-time
Identify new business opportunities within a prescribed Regional Sales Territory via sourcing and Hunting to identify new business opportunities within a global sales territory and target…
Added 27 mins ago
LC
Gérant service et caisses en formation
Loblaw Companies Limited
Levis, QC
- Full-time
Ensure the department meets or exceeds sales and profitability goals
Added 43 mins ago
DevOps Lead
Aspire Bakeries
Brantford, ON
Recognition & Rewards - Performance incentive plans that celebrate achievements across sales, bakery performance, and individual contributions.
Added 43 mins ago
Phonathon Callers Spring 2027 / Appelant du phonathon printemps 2027
McGill University
Mont-Royal, QC · Les Cours Mont Royal
Must have excellent verbal communication skills (English and/or French)
Added 43 mins ago
BP
Receiving Team Lead
Bass Pro Shops
Halifax, NS
- Full-time
Reporting to the Operations Manager (Front end - Backroom), the Full Time Receiving Lead is responsible for overseeing the successful day to day operation of a retail store department.
Added 43 mins ago
C
Bakery Manager (Temporary)
Co-op
Medicine Hat, AB
- Full-time
The Team: You will support and lead the Bakery Department team, providing clear direction and hands-on, day-to-day leadership. The team is focused on delivering exceptional guest service,…
Added 57 mins ago
WC
(CAN) Health and Beauty Team Lead
Walmart Canada
Cobourg, ON
- Full-time
Added 57 mins ago
FC
Seasonal Courier-1
FedEx Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Part-time
Seeks additional business from current customers. Informs sales department of sales leads and market changes.
Added 57 mins ago
T
Keyholder
Torrid
Vaughan, ON
- Part-time
Previous specialty/apparel retail management experience preferably in a similar role with proven ability to lead teams to success and proven sales performance
Added 57 mins ago
FC
CAN Driver
FedEx Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Part-time
Must possess a valid driver’s license and have a good driving record
Added 57 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Brandon, MB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 57 mins ago
CC
Operational Technology Specialist
Coca-Cola Canada Bottling Limited
Montreal, QC
- Full-time
…employees coast-to-coast, we operate in every province through 50+ sales and distribution centres, and five manufacturing…
Added 57 mins ago
M
Brand Manager
Metrie
Halton Hills, ON
- Full-time
This role is required to work in-branch 4 days per week
Added 57 mins ago
CR
Scientist I
Charles River Laboratories
Montreal, QC
- Full-time
…globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a…

Nityo Infotech

Service Now Implementation Architect

Toronto, ON, Canada

Contract

Apply on LinkedIn About employer

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Job details

Job type: Contract
Apply by: Dec 12, 2026
Posting language: English
Posted: Nov 12, 2026

Original job description

Role: Service Now Implementation Architect

Location: Toronto, ON (Hybrid)

Duration: Long Term

You are the technical and process authority on a small delivery team, and the person the customer trusts on how the solution should work. You decide the design, set how the team builds it, and explain it to customer leaders and engineers. This is an implementation role, not a sales role.

You are not expected to build features. You are expected to know every layer of an application well enough to say "we do it this way, and here is why." From time to time you will join the tech lead and developers to debug a hard problem or answer a technical question.

What you will do

Be the customer's main technical contact. Run workshops, explain trade-offs, and say no when needed.
Advise on process, not only technology: ITSM and core processes, ITOM, CMDB, source-to-pay, project and demand intake, legal service delivery, HR and finance service flows.
Design the data model and CSDM approach. Design Discovery, Service Mapping and Event Management so the CMDB stays trustworthy.
Design integration patterns with ERP, HR and finance systems such as Oracle, Workday and Dayforce: authentication, error handling, volumes, ownership of data, and monitoring.
Set team standards: configuration before code, scoped applications, naming, security and ACL design, testing, and release path.
Break each requirement into a design that the team can build within two to four weeks.
Review designs and key code. Answer developer questions. Join debugging sessions when asked.
Set the approach for AI on the platform, including Now Assist, AI agents and MCP, and where each is and is not a good fit.
Check scope against what the customer's licences cover.
Write design documents, interface specifications and diagrams that the customer signs off on and the team builds from.

What you bring

Experience on at least three ServiceNow process areas, including ITSM and either ITOM or CMDB.
You understand all layers of an application end to end: data, logic, security, integration, user interface, reporting, testing, deployment and support.
A development background. You can read and debug scripts, flows, ACLs and integration traces.
Integration architecture experience with REST, SOAP, Integration Hub, MID Server, SSO and enterprise systems.
Experience leading offshore developers day to day.
Clear writing and calm, direct customer communication.

Certifications

Must have: Certified System Administrator (CSA), Certified Implementation Specialist in ITSM, and one more Implementation Specialist certification such as Discovery, Event Management or Service Mapping.
Good to have: Certified Application Developer (CAD), Certified Technical Architect (CTA) or progress toward one.

Helpful to have

Oracle Fusion, Workday or Dayforce integration design experience.
Managed service experience, where you run the platform for the customer.
Experience with Claude, MCP or similar AI tools in development work.
Consulting or systems integrator background.

How we will judge success

Designs the team builds without rework.
Customers who trust the team's technical advice.

Fewer blockers and escalations on the team

Apply on LinkedIn About employer

More about this job

Responsibilities

Serve as the customer's primary technical authority, lead solution design and workshops, and guide the team in building ServiceNow implementations across process areas and integrations. Establish architecture and delivery standards, review designs and code, support debugging, and define appropriate uses of platform AI capabilities.

Requirements

Requires experience across at least three ServiceNow process areas, including ITSM and either ITOM or CMDB, along with end-to-end application knowledge, a development background, and enterprise integration architecture experience. Must hold CSA, ITSM Implementation Specialist, and one additional Implementation Specialist certification, and have experience leading offshore developers and communicating directly with customers.

Skills

ServiceNow Architecture
IT Service Management
IT Operations Management
Common Service Data Model
ServiceNow Discovery
Service Mapping
Event Management
Integration Architecture
REST and SOAP
Integration Hub
MID Server
Access Control and Security Design
Technical Leadership
AI Platform Strategy
Offshore Team Leadership

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITOM
CMDB
CSDM
Discovery
Service Mapping
Event Management
Now Assist
AI Agents
MCP
Oracle
Workday
Dayforce
REST
SOAP
Integration Hub
MID Server
Single Sign-On
CSA
Certified Implementation Specialist
CAD
CTA
Access Control Lists
Scoped Applications
Configuration Before Code
Source-to-Pay
Legal Service Delivery
Project and Demand Intake
Managed Services

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Work requirements

Jobs in Canada