Jobs in Canada

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Added 3 mins ago
Senior Security Ops Analyst
Insurance Corporation of British Columbia
North Vancouver, BC
This role requires technical credibility and disciplined delivery. The successful candidate will remain close to operational work, lead through complex incidents, proactively communicate…
Added 17 mins ago
LC
Commercial Operations Project Manager
LABOMAR CANADA
Montreal, QC
- Full-time
You will coordinate Commercial, Development, Manufacturing, Supply Chain, Purchasing, Quality and Regulatory teams, lead internal and customer meetings, and track actions, dependencies,…
Added 17 mins ago
NI
Service Now Implementation Architect
Nityo Infotech
Toronto, ON
- Contract
You are the technical and process authority on a small delivery team, and the person the customer trusts on how the solution should work. You decide the design, set how the team builds it,…
Added 32 mins ago
AC
Senior Manager, Assurance and Accounting
ACCA Careers
Dryden, ON
- Full-time
Lead client facing engagement teams to complete complex audit, review and compliance tax engagements, as well as budgeting, internal controls and financial/accounting transactions
Added 48 mins ago
J&
Senior Manager, North America Regulatory Leader
Johnson & Johnson Innovative Medicine
Toronto, ON
- Full-time
Lead the strategy, planning, preparation, and delivery of regulatory submissions across the product lifecycle, from early development through registration and post-approval activities.
Added 48 mins ago
BB
Field Technical Service Representative (Seasonal)
Best Buy Canada
Barrie, ON
- Part-time
You’ll love it here! We are hiring immediately for a field technical service representative, which at Best Buy we call a field service agent.
Added 1 hour ago
IC
Business Analyst – Credit Card Transformation
Infotek Consulting Inc.
Toronto, ON
- $60 to $71 CAD / hour
- Contract
This is a senior, hands-on role requiring strong Canadian banking and credit card industry experience, project delivery capabilities, and in-depth knowledge of TSYS/FIS TS2.
Added 1 hour ago
L
Staff Technical Program Manager, Central
Lyft
Toronto, ON
- Full-time
Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role
Added 1 hour ago
RT
Senior Principal Engineer
Raising The Village
Remote, Canada
- Full-time
- Remote
We are seeking a Principal Engineer who combines deep technical expertise with strong people leadership. The Principal Engineer & Engineering Manager is a senior technical leadership role…
Added 1 hour ago
M
Senior Manager, Valuations
MNP
Vancouver, BC
- Full-time
Network in the local business community, consider business development opportunities and lead the preparation and delivery of competitive proposals to meet client needs
Added 1 hour ago
RB
Senior Site Reliability Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
Lead the design of automation and observability components, from technical direction through to production support
Added 1 hour ago
M
Senior Leader, Employee & Individual Benefits
Marsh
Ottawa, ON · Mississauga, ON
- Other
Lead the transformation of the business by identifying opportunities to simplify, innovate, and reimagine how work is delivered across the operating model.
Added 1 hour ago
PC
Salesforce Technical Manager
Pwc Canada
Toronto, ON · Vancouver, BC
- Full-time
Lead technical delivery teams of 5-10 developers on complex Salesforce implementations and architect end-to-end solutions - from data model design to integration patterns to AI agent…
Added 1 hour ago
U
Sr. Services Project Manager - Bilingual (French/English) / Gestionnaire principal(e) de projets de services - Bilingue (Français/Anglais)
UKG
Canada
- Full-time
…that bring together customer stakeholders, UKG consultants, technical teams, and other delivery…
Added 1 hour ago
T
Senior Manager, Software Development (Mobile Application)
Tangerine
Toronto, ON
- Full-time
…and drive for results, experience in large program technology delivery and superior organization & communication…
Added 1 hour ago
PC
Salesforce Business Analyst, Senior Associate
PwC Canada
Toronto, ON
- Full-time
…Associate, you will be the bridge between business stakeholders and technical teams, helping clients turn their goals into working Salesforce solutions that fit their workflows. You will…
Added 1 hour ago
PC
Salesforce Business Analyst, Senior Associate
PwC Canada
Calgary, AB
- Full-time
…Associate, you will be the bridge between business stakeholders and technical teams, helping clients turn their goals into working Salesforce solutions that fit their workflows. You will…
Added 1 hour ago
PC
Salesforce Business Analyst, Senior Associate
PwC Canada
Ottawa, ON
- Full-time
…Associate, you will be the bridge between business stakeholders and technical teams, helping clients turn their goals into working Salesforce solutions that fit their workflows. You will…
Added 1 hour ago
G
Manager, Cybersecurity & Infrastructure Resilience - Corporate Services
Graham
Calgary, AB
- Full-time
Lead daily cybersecurity and IT infrastructure operations, ensuring systems are secure, reliable, available, and recoverable.
Added 1 hour ago
LS
Senior Project Manager - Permanent - 19607
LRO Staffing
Ottawa, ON
- Full-time
…Manager to join its expanding Project Management Office. You will lead complex hardware projects from $1M to programs of about $20M, running 12 to 36 months, owning client communication and…
Added 1 hour ago
HA
Opportunities Manager
Horizon Aircraft
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Coordinate with Engineering, Program Management, and Finance to gather the technical, delivery, and pricing information needed to support proposals and customer inquiries.
Added 1 hour ago
CM
Marketing Science Lead
Critical Mass
Toronto, ON
- Full-time
As the Marketing Science Lead, you will champion data science and measurement practices with everyone: across multidisciplinary agency teams, client teams, and anyone else you come across…
Added 1 hour ago
PC
Salesforce Business Analyst, Senior Associate
PwC Canada
Vancouver, BC
- Full-time
…Associate, you will be the bridge between business stakeholders and technical teams, helping clients turn their goals into working Salesforce solutions that fit their workflows. You will…
Added 2 hours ago
CI
Technical Business Analyst
Compugen Inc
Canada
- Full-time
Compugen Internal IT is seeking a Technical Business Analyst to help scale the effectiveness of Internal IT by improving how business needs are understood, structured, documented,…
Added 2 hours ago
K
Software Engineer II - Frontend - Developer Platform
Kraken
Canada
- Full-time
The ability to lead a technical design, explain it clearly, and work with other teams to get changes adopted

Nityo Infotech

Service Now Implementation Architect

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 12, 2026
Posting language: English
Posted: Nov 12, 2026

Original job description

Role: Service Now Implementation Architect

Location: Toronto, ON (Hybrid)

Duration: Long Term

You are the technical and process authority on a small delivery team, and the person the customer trusts on how the solution should work. You decide the design, set how the team builds it, and explain it to customer leaders and engineers. This is an implementation role, not a sales role.

You are not expected to build features. You are expected to know every layer of an application well enough to say "we do it this way, and here is why." From time to time you will join the tech lead and developers to debug a hard problem or answer a technical question.

What you will do

Be the customer's main technical contact. Run workshops, explain trade-offs, and say no when needed.
Advise on process, not only technology: ITSM and core processes, ITOM, CMDB, source-to-pay, project and demand intake, legal service delivery, HR and finance service flows.
Design the data model and CSDM approach. Design Discovery, Service Mapping and Event Management so the CMDB stays trustworthy.
Design integration patterns with ERP, HR and finance systems such as Oracle, Workday and Dayforce: authentication, error handling, volumes, ownership of data, and monitoring.
Set team standards: configuration before code, scoped applications, naming, security and ACL design, testing, and release path.
Break each requirement into a design that the team can build within two to four weeks.
Review designs and key code. Answer developer questions. Join debugging sessions when asked.
Set the approach for AI on the platform, including Now Assist, AI agents and MCP, and where each is and is not a good fit.
Check scope against what the customer's licences cover.
Write design documents, interface specifications and diagrams that the customer signs off on and the team builds from.

What you bring

Experience on at least three ServiceNow process areas, including ITSM and either ITOM or CMDB.
You understand all layers of an application end to end: data, logic, security, integration, user interface, reporting, testing, deployment and support.
A development background. You can read and debug scripts, flows, ACLs and integration traces.
Integration architecture experience with REST, SOAP, Integration Hub, MID Server, SSO and enterprise systems.
Experience leading offshore developers day to day.
Clear writing and calm, direct customer communication.

Certifications

Must have: Certified System Administrator (CSA), Certified Implementation Specialist in ITSM, and one more Implementation Specialist certification such as Discovery, Event Management or Service Mapping.
Good to have: Certified Application Developer (CAD), Certified Technical Architect (CTA) or progress toward one.

Helpful to have

Oracle Fusion, Workday or Dayforce integration design experience.
Managed service experience, where you run the platform for the customer.
Experience with Claude, MCP or similar AI tools in development work.
Consulting or systems integrator background.

How we will judge success

Designs the team builds without rework.
Customers who trust the team's technical advice.

Fewer blockers and escalations on the team

Apply on LinkedIn About employer

More about this job

Responsibilities

Serve as the customer's primary technical authority, lead solution design and workshops, and guide the team in building ServiceNow implementations across process areas and integrations. Establish architecture and delivery standards, review designs and code, support debugging, and define appropriate uses of platform AI capabilities.

Requirements

Requires experience across at least three ServiceNow process areas, including ITSM and either ITOM or CMDB, along with end-to-end application knowledge, a development background, and enterprise integration architecture experience. Must hold CSA, ITSM Implementation Specialist, and one additional Implementation Specialist certification, and have experience leading offshore developers and communicating directly with customers.

Skills

ServiceNow Architecture
IT Service Management
IT Operations Management
Common Service Data Model
ServiceNow Discovery
Service Mapping
Event Management
Integration Architecture
REST and SOAP
Integration Hub
MID Server
Access Control and Security Design
Technical Leadership
AI Platform Strategy
Offshore Team Leadership

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITOM
CMDB
CSDM
Discovery
Service Mapping
Event Management
Now Assist
AI Agents
MCP
Oracle
Workday
Dayforce
REST
SOAP
Integration Hub
MID Server
Single Sign-On
CSA
Certified Implementation Specialist
CAD
CTA
Access Control Lists
Scoped Applications
Configuration Before Code
Source-to-Pay
Legal Service Delivery
Project and Demand Intake
Managed Services

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Work requirements

Jobs in Canada