Jobs in Canada

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Account Development Representative II - Toronto
Samsara
Georgina Beach, ON
- Full-time
Ability to quickly grasp technical concepts and embed AI usage into day to day operations
Added 3 mins ago
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Account Development Representative II - Toronto
Samsara
East Gwillimbury, ON
- Full-time
Ability to quickly grasp technical concepts and embed AI usage into day to day operations
Added 3 mins ago
S
Account Development Representative II - Toronto
Samsara
Ajax, ON
- Full-time
Ability to quickly grasp technical concepts and embed AI usage into day to day operations
Added 3 mins ago
S
Account Development Representative II - Toronto
Samsara
Aurora, ON
- Full-time
Ability to quickly grasp technical concepts and embed AI usage into day to day operations
Added 3 mins ago
S
Account Development Representative II - Toronto
Samsara
Brampton, ON
- Full-time
Ability to quickly grasp technical concepts and embed AI usage into day to day operations
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Account Development Representative II - Toronto
Samsara
Caledon, ON
- Full-time
Ability to quickly grasp technical concepts and embed AI usage into day to day operations
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Account Development Representative II - Toronto
Samsara
Halton Hills, ON
- Full-time
Ability to quickly grasp technical concepts and embed AI usage into day to day operations
Added 3 mins ago
Senior Security Ops Analyst
Insurance Corporation of British Columbia
North Vancouver, BC
This role requires technical credibility and disciplined delivery. The successful candidate will remain close to operational work, lead through complex incidents, proactively communicate…
Added 18 mins ago
GC
Senior Research Operations Specialist | Spécialiste des opérations de recherche sénior·e
Game Companies
Montreal, QC
- Full-time
…infrastructure that support researchers and participants, and you'll lead the improvements that help our research practice scale, enabling impactful insights that shape our games and…
Added 18 mins ago
GC
Senior Environment Artist (Lead)
Game Companies
Toronto, ON
- Full-time
…team on an unannounced title fantasy Action RPG title. As our Lead Environment Artist on the project, you should have deep knowledge and experience with procedural content generation, enjoy…
Added 18 mins ago
GC
VP, Operations & Transformation
Game Companies
Toronto, ON
- Full-time
As VP, Operations & Transformation, you will lead the modernization of Big Viking Games and run the operations that power the business. You will report to the CEO, serve on the leadership…
Added 18 mins ago
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Service Now Implementation Architect
Nityo Infotech
Toronto, ON
- Contract
…and here is why." From time to time you will join the tech lead and developers to debug a hard problem or answer a technical…
Added 18 mins ago
RC
Strategic Business Alliances Business Development Director - ServiceNow (Canada)
RSM Canada
Toronto, ON
- Full-time
Create a sales plan for your assigned SBA that is designed to drive growth of related practice areas and fits within the overarching alliance plan as directed by your aligned SBA COE lead
Added 18 mins ago
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Senior Environmental Planner (Energy Focus)
AECOM
Mississauga, ON
- $100,000 to $150,000 CAD / year
- Full-time
As part of our team, the successful applicant will lead environmental management work and deliverables throughout a project life cycle, including:
Added 32 mins ago
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Supply Chain Manager
The Radius Group
Richmond, BC
- Full-time
Lead supply chain and procurement initiatives across The Radius Group and manage the Canadian Parts department. Build supplier partnerships, improve total cost and inventory efficiency, and…
Added 32 mins ago
AG
Director of Talent Acquisition and Development
AD Group of Companies
Burnaby, BC
- Full-time
Build a strong, sustainable pipeline of technical, operational and leadership talent.
Added 48 mins ago
DevOps Lead
Aspire Bakeries
Brantford, ON
We are seeking a DevOps Lead to join our team at Brantford, ON bakery. As a DevOps Lead, you will be accountable for the day-to-day administration, operation, continuous improvement, and…
Added 48 mins ago
BB
Field Technical Service Representative (Seasonal)
Best Buy Canada
Barrie, ON
- Part-time
You’ll love it here! We are hiring immediately for a field technical service representative, which at Best Buy we call a field service agent.
Added 48 mins ago
Founding Research Scientist
SCRY Bio
Toronto, ON
Grow into leadership. Take ownership of a workstream and lead the people on it as the team expands
Added 1 hour ago
CC
Operational Technology Specialist
Coca-Cola Canada Bottling Limited
Montreal, QC
- Full-time
Lead and assist OT network systems and IT operations at the production facility, ensuring timely resolution of technical issues and continuous improvement of operational performance.
Added 1 hour ago
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Service Automation Technician
Epiroc
Vancouver, BC
- Full-time
Rotational shifts: 7 days on, 7 days off - 12 hour shifts OR 14 days on, 14 days off - 12 hour shifts
Added 1 hour ago
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Staff Technical Program Manager, Central
Lyft
Toronto, ON
- Full-time
Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role
Added 1 hour ago
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Scientist I
Charles River Laboratories
Montreal, QC
- Full-time
As a Scientist for our Immunogenicity team at the Senneville location, you will collaborate with the Analysts and other technical staff in scientific matters associated with the conduct,…
Added 1 hour ago
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Service Automation Technician
Epiroc
AB · Edmonton, AB
- Full-time
Rotational shifts: 7 days on, 7 days off - 12 hour shifts OR 14 days on, 14 days off - 12 hour shifts
Added 1 hour ago
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Service Automation Technician
Epiroc
Winnipeg, MB
- Full-time
Rotational shifts: 7 days on, 7 days off - 12 hour shifts OR 14 days on, 14 days off - 12 hour shifts

Nityo Infotech

Service Now Implementation Architect

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 12, 2026
Posting language: English
Posted: Nov 12, 2026

Original job description

Role: Service Now Implementation Architect

Location: Toronto, ON (Hybrid)

Duration: Long Term

You are the technical and process authority on a small delivery team, and the person the customer trusts on how the solution should work. You decide the design, set how the team builds it, and explain it to customer leaders and engineers. This is an implementation role, not a sales role.

You are not expected to build features. You are expected to know every layer of an application well enough to say "we do it this way, and here is why." From time to time you will join the tech lead and developers to debug a hard problem or answer a technical question.

What you will do

Be the customer's main technical contact. Run workshops, explain trade-offs, and say no when needed.
Advise on process, not only technology: ITSM and core processes, ITOM, CMDB, source-to-pay, project and demand intake, legal service delivery, HR and finance service flows.
Design the data model and CSDM approach. Design Discovery, Service Mapping and Event Management so the CMDB stays trustworthy.
Design integration patterns with ERP, HR and finance systems such as Oracle, Workday and Dayforce: authentication, error handling, volumes, ownership of data, and monitoring.
Set team standards: configuration before code, scoped applications, naming, security and ACL design, testing, and release path.
Break each requirement into a design that the team can build within two to four weeks.
Review designs and key code. Answer developer questions. Join debugging sessions when asked.
Set the approach for AI on the platform, including Now Assist, AI agents and MCP, and where each is and is not a good fit.
Check scope against what the customer's licences cover.
Write design documents, interface specifications and diagrams that the customer signs off on and the team builds from.

What you bring

Experience on at least three ServiceNow process areas, including ITSM and either ITOM or CMDB.
You understand all layers of an application end to end: data, logic, security, integration, user interface, reporting, testing, deployment and support.
A development background. You can read and debug scripts, flows, ACLs and integration traces.
Integration architecture experience with REST, SOAP, Integration Hub, MID Server, SSO and enterprise systems.
Experience leading offshore developers day to day.
Clear writing and calm, direct customer communication.

Certifications

Must have: Certified System Administrator (CSA), Certified Implementation Specialist in ITSM, and one more Implementation Specialist certification such as Discovery, Event Management or Service Mapping.
Good to have: Certified Application Developer (CAD), Certified Technical Architect (CTA) or progress toward one.

Helpful to have

Oracle Fusion, Workday or Dayforce integration design experience.
Managed service experience, where you run the platform for the customer.
Experience with Claude, MCP or similar AI tools in development work.
Consulting or systems integrator background.

How we will judge success

Designs the team builds without rework.
Customers who trust the team's technical advice.

Fewer blockers and escalations on the team

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More about this job

Responsibilities

Serve as the customer's primary technical authority, lead solution design and workshops, and guide the team in building ServiceNow implementations across process areas and integrations. Establish architecture and delivery standards, review designs and code, support debugging, and define appropriate uses of platform AI capabilities.

Requirements

Requires experience across at least three ServiceNow process areas, including ITSM and either ITOM or CMDB, along with end-to-end application knowledge, a development background, and enterprise integration architecture experience. Must hold CSA, ITSM Implementation Specialist, and one additional Implementation Specialist certification, and have experience leading offshore developers and communicating directly with customers.

Skills

ServiceNow Architecture
IT Service Management
IT Operations Management
Common Service Data Model
ServiceNow Discovery
Service Mapping
Event Management
Integration Architecture
REST and SOAP
Integration Hub
MID Server
Access Control and Security Design
Technical Leadership
AI Platform Strategy
Offshore Team Leadership

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITOM
CMDB
CSDM
Discovery
Service Mapping
Event Management
Now Assist
AI Agents
MCP
Oracle
Workday
Dayforce
REST
SOAP
Integration Hub
MID Server
Single Sign-On
CSA
Certified Implementation Specialist
CAD
CTA
Access Control Lists
Scoped Applications
Configuration Before Code
Source-to-Pay
Legal Service Delivery
Project and Demand Intake
Managed Services

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Work requirements

Jobs in Canada