Jobs in Canada

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Added 2 mins ago
MI
Account Supervisor
Milestone Integrated
Cambridge, ON
- Full-time
Someone who can take a project from brief to delivery, keep multiple teams and priorities moving, anticipate challenges and make sure nothing falls through the cracks. Someone who brings…
Added 2 mins ago
A
Sales Excellence and Planning Manager
Altis
Toronto, ON
- $150,000 to $160,000 CAD / year
- Full-time
Our client, a leading organization in the financial services industry, is seeking an experienced Manager, Client Service and Fund Operations Transformation to support day-to-day operations…
Added 2 mins ago
AI
ServiceNow Implementation Architect
Avanciers Inc.
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
Role Mission: Serve as the hands-on technical authority and trusted advisor on a delivery team, owning end-to-end ServiceNow solution design, customer alignment, and implementation quality.
Added 2 mins ago
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Petroleum Technician Apprentice
BGIS
Brampton, ON
- Full-time
Second man / helper duties on service calls under supervision of lead technician.
Added 2 mins ago
M
Director, Product & Growth
Manulife
Toronto, ON
- Full-time
Lead major product initiatives from opportunity assessment and business case through delivery, launch and benefits realization.
Added 2 mins ago
SL
AVP, Security Domain Enterprise Architecture
Sun Life
Toronto, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
…defense-in-depth principles into enterprise transformation and solution…
Added 2 mins ago
SL
AVP, Security Domain Enterprise Architecture
Sun Life
Toronto, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
…defense-in-depth principles into enterprise transformation and solution…
Added 2 mins ago
SL
Business Systems Consultant, Technical Change, Release Governance & Operations
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
…sequencing, and deployment dependencies; and partners with delivery teams to reduce implementation risk, production conflicts, and service…
Added 2 mins ago
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Manager, Grants and Government Assistance Practice
KPMG
Ottawa, ON · Oakville, ON · Kitchener, ON · Hamilton, ON
- Full-time
Lead and manage end‑to‑end government funding applications, including coordination with relevant government agencies
Added 17 mins ago
CG
Senior Full-Stack Engineer
Coates Group
Toronto, ON
- Full-time
The Senior Full-Stack Engineer will lead the technical execution and strategic development for Digital Menu Board solutions for Quick Service Restaurant (QSR) clients. This role aims to…
Added 31 mins ago
LD
Senior Project Engineer - Sustainment
Leonardo DRS
Bedford, QC
- Full-time
The Senior Project Engineer (PE) – Communications & Power Sustainment is the project engineering lead for sustainment of existing communications systems and power products at Leonardo DRS…
Added 31 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 31 mins ago
Y
IT Project Manager-Telecom
Yochana
Brampton, ON
- Contract
…teams, and executive leadership to ensure successful project delivery, go-live readiness, and operational…
Added 31 mins ago
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IT Project Manager - Telecom
TechDoQuest
Brampton, ON
- Contract
…teams, and executive leadership to ensure successful project delivery, go-live readiness, and operational…
Added 31 mins ago
S
Solutions Architect
StafinGo
Toronto, ON
- $85 to $100 CAD / hour
- Contract
Work is hybrid in Toronto, with two days per week on-site
Added 31 mins ago
Y
IT Project Manager-Telecom
Yochana
Brampton, ON
- Contract
…teams, and executive leadership to ensure successful project delivery, go-live readiness, and operational…
Added 32 mins ago
Sales Manager - Maternity Leave Replacement
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
Ensure client success through establishing a strong partnership, regular communication, and delivery of quality customer service.
Added 32 mins ago
Electrical Sales & Project Manager
Sonepar
London, ON
Lead and oversee the London project team to ensure successful delivery of projects on time, within scope, and on budget
Added 32 mins ago
Network Engineer-GCGCON
Great Canadian Entertainment
Toronto, ON · North York, ON
Under the general direction of Sr Manager, Network Services & Delivery, the Network Engineer is a senior level hands on technical leader responsible for the architecture, design,…
Added 32 mins ago
CP
Manager, Total Rewards
CAAT Pension Plan
Toronto, ON · Head Office
- Full-time
Drive operational excellence and effective program delivery by establishing priorities, managing competing deadlines, monitoring team deliverables, and ensuring accuracy, consistency, and…
Added 48 mins ago
Project Manager
Capgemini
Toronto, ON
We are looking for an experienced Service Delivery Manager SDM to lead endtoend service delivery client engagement resource management and operational excellence across multiple projects…
Added 48 mins ago
Senior Project Sustaining Engineer
Leonardo DRS, Inc.
NS · Bedford, Nova
The Senior Project Engineer (PE) – Communications & Power Sustainment is the project engineering lead for sustainment of existing communications systems and power products at Leonardo DRS…
Added 48 mins ago
RU
Federal Tax Partner - Corporations
RSM US LLP
Toronto, ON
- Full-time
As a Tax Partner, you will lead client service, growth, specialist, or leadership responsibilities for the Tax line of business. This role focuses on delivering high-quality tax solutions,…
Added 48 mins ago
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Sales Development Rep Associate
Accenture
Mississauga, ON
- Full-time
Experience in lead generation and qualifying leads
Added 1 hour ago
NI
ServiceNow Implementation Architect
Nityo Infotech
Toronto, ON
- Full-time
Advise on process, not only technology: ITSM and core processes, ITOM, CMDB, source-to-pay, project and demand intake, legal service delivery, HR and finance service flows.

Nityo Infotech

ServiceNow Implementation Architect

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 11, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

You are the technical and process authority on a small delivery team, and the person the customer trusts on how the solution should work. You decide the design, set how the team builds it, and explain it to customer leaders and engineers. This is an implementation role, not a sales role.

You are not expected to build features. You are expected to know every layer of an application well enough to say "we do it this way, and here is why." From time to time you will join the tech lead and developers to debug a hard problem or answer a technical question.

What you will do

Be the customer's main technical contact. Run workshops, explain trade-offs, and say no when needed.
Advise on process, not only technology: ITSM and core processes, ITOM, CMDB, source-to-pay, project and demand intake, legal service delivery, HR and finance service flows.
Design the data model and CSDM approach. Design Discovery, Service Mapping and Event Management so the CMDB stays trustworthy.
Design integration patterns with ERP, HR and finance systems such as Oracle, Workday and Dayforce: authentication, error handling, volumes, ownership of data, and monitoring.
Set team standards: configuration before code, scoped applications, naming, security and ACL design, testing, and release path.
Break each requirement into a design that the team can build within two to four weeks.
Review designs and key code. Answer developer questions. Join debugging sessions when asked.
Set the approach for AI on the platform, including Now Assist, AI agents and MCP, and where each is and is not a good fit.
Check scope against what the customer's licences cover.
Write design documents, interface specifications and diagrams that the customer signs off on and the team builds from.

What you bring

Experience on at least three ServiceNow process areas, including ITSM and either ITOM or CMDB.
You understand all layers of an application end to end: data, logic, security, integration, user interface, reporting, testing, deployment and support.
A development background. You can read and debug scripts, flows, ACLs and integration traces.
Integration architecture experience with REST, SOAP, Integration Hub, MID Server, SSO and enterprise systems.
Experience leading offshore developers day to day.
Clear writing and calm, direct customer communication.

Certifications

Must have: Certified System Administrator (CSA), Certified Implementation Specialist in ITSM, and one more Implementation Specialist certification such as Discovery, Event Management or Service Mapping.
Good to have: Certified Application Developer (CAD), Certified Technical Architect (CTA) or progress toward one.

Helpful to have

Oracle Fusion, Workday or Dayforce integration design experience.
Managed service experience, where you run the platform for the customer.
Experience with Claude, MCP or similar AI tools in development work.
Consulting or systems integrator background.

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More about this job

Responsibilities

Serve as the customer's primary technical authority, leading workshops and designing ServiceNow processes, data models, integrations, security, and delivery standards. Guide and review the delivery team's work, support complex debugging, and define appropriate uses of platform AI while ensuring designs align with customer requirements and licensing.

Requirements

Candidates need experience across at least three ServiceNow process areas, including ITSM and either ITOM or CMDB, along with end-to-end application knowledge, a development background, integration architecture experience, and day-to-day leadership of offshore developers. Required certifications are CSA, ITSM Implementation Specialist, and one additional Implementation Specialist certification; CAD, CTA, and experience with enterprise integrations or AI tools are advantageous.

Skills

ServiceNow Architecture
IT Service Management
IT Operations Management
Common Service Data Model
Discovery
Service Mapping
Event Management
Integration Architecture
REST and SOAP
Integration Hub
MID Server
Security and Access Control
Technical Design
Offshore Team Leadership
AI Platform Strategy

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITOM
CMDB
CSDM
Discovery
Service Mapping
Event Management
Now Assist
AI Agents
MCP
Oracle
Workday
Dayforce
REST
SOAP
Integration Hub
MID Server
Single Sign-On
Access Control Lists
Scoped Applications
Certified System Administrator
ITSM Implementation Specialist
Discovery Implementation Specialist
Event Management Implementation Specialist
Service Mapping Implementation Specialist
Certified Application Developer
Certified Technical Architect
Managed Services
Offshore Development

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Work requirements

Jobs in Canada