Jobs in Canada

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Added 8 mins ago
Applications Support Specialist - Petro-Technical Applications
Capgemini
Calgary, AB
Support application upgrades, patching, configuration changes, and interface management activities.
Added 38 mins ago
T
Cloud Security Specialist
Thales
Ottawa, ON
- Full-time
Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more
Added 1 hour ago
EC
Desktop Support Specialist
Experis Canada
Burnaby, BC
- Contract
Job Title: Desktop Support Specialist - Windows 11 SAC Upgrade
Added 1 hour ago
C
Implementation Specialist
Citylitics
Remote, Canada
- $75,000 to $80,000 CAD / year
- Full-time
- Remote
Citylitics is seeking an Implementation Specialist to guide customers through configuration, kickoff, onboarding, workflow integration, and sustained platform adoption. Reporting to the…
Added 2 hours ago
CI
Implementation Specialist
Citylitics Inc.
Toronto, ON
- $75,000 to $80,000 CAD / year
- Full-time
Citylitics is seeking an Implementation Specialist to guide customers through configuration, kickoff, onboarding, workflow integration, and sustained platform adoption. Reporting to the…
Added 2 hours ago
HS
ServiceNow Architect/ServiceNow Solution Architect
Hire'in Solutions
Toronto, ON
- Contract
Architect CSDM, Discovery, Service Mapping, and Event Management.
Added 2 hours ago
KR
Payroll & Benefits Specialist | Hybrid
KIT Recruitment
Toronto, ON · Etobicoke, ON
- $75,000 to $85,000 CAD / year
- Full-time
KIT Recruitment is partnering with an established manufacturing and distribution company to recruit an experienced Payroll & Benefits Specialist for their Canadian operations in Toronto, ON.
Added 3 hours ago
UO
Automation Analyst, Capital Projects
University of British Columbia
Vancouver, BC · UBCV | Campus & Community Planning (CCP)
- $8,087.08 to $12,117.08 CAD / month
- Full-time
…support, requirements definition, functional application design, configuration, implementation, testing, data validation, new application updates/releases, training, troubleshooting, and…
Added 3 hours ago
Spécialiste DevOps / DevOps Specialist
Highdive
Montreal, QC
Configuration management: Ansible or similar tools.
Added 4 hours ago
Bilingual Senior Specialist, IT Operations Monitoring & Service Insights
CMHC - SCHL
Ottawa, ON · Montreal, QC
Join the Infrastructure and Operations team, in the Bilingual Senior Specialist, IT Operations Monitoring & Service Insights position. The primary focus of this role is the hands-on…
Added 4 hours ago
MD
Senior Systems - Database Administrator
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift
Added 4 hours ago
D
Operate Contact Center as a Service - Technology Specialist
Deloitte
Toronto, ON
- Full-time
As a Technology Specialist within our Contact Centre and Service Desk Centre of Enablement, you will play a key role in modernizing, supporting and continuously improving the technologies…
Added 4 hours ago
TU
Automation Analyst, Capital Projects
The University of British Columbia
Vancouver, BC
- $8,087.08 to $12,117.08 CAD / month
- Full-time
…support, requirements definition, functional application design, configuration, implementation, testing, data validation, new application updates/releases, training, troubleshooting, and…
Added 4 hours ago
K
Senior MQ for z/OS Systems Programmer / Administrator
Kyndryl
Toronto, ON
- Contract
Participate in incident, problem, change, and release management activities.
Added 4 hours ago
A
ServiceNow Implementation Architect
AceStack
Toronto, ON
- $130,000 to $135,000 CAD / year
- Full-time
Must have: Certified System Administrator (CSA), Certified Implementation Specialist in ITSM, and one more Implementation Specialist certification such as Discovery, Event Management or…
Added 4 hours ago
SmartTrace Enterprise Technical Account Specialist
Chemelex
Edmonton, AB
Based in the SmartTrace control room, the Technical Account Specialist supports assigned customer facilities by monitoring heat-tracing systems, investigating routine issues and…
Added 4 hours ago
RD
Risk Systems Analyst - ARCHER
Randstad Digital
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
As a Risk Systems Specialist, you will serve as both a technical GRC platform expert and a strategic problem solver, enabling Technology Risk functions through the effective use of RSA…
Added 4 hours ago
NI
ServiceNow Implementation Architect
Nityo Infotech
Toronto, ON
- Full-time
Must have: Certified System Administrator (CSA), Certified Implementation Specialist in ITSM, and one more Implementation Specialist certification such as Discovery, Event Management or…
Added 4 hours ago
GD
Systems Engineer, Land C5ISR - Tactical Communications
General Dynamics Missions System International
Calgary, AB
- Full-time
Interface with User Experience and Mission Specialist (former Canadian Army personnel) to understand user needs
Added 5 hours ago
GD
Systems Engineer, Land C5ISR - Tactical Communications
General Dynamics Mission Systems–Canada
Calgary, AB
- Full-time
Interface with User Experience and Mission Specialist (former Canadian Army personnel) to understand user needs
Added 5 hours ago
VS
Dynamics CRM Solutions Architect
vTech Solution Canada
Toronto, ON
- Contract
The Senior Microsoft Upgrade Specialist will provide hands-on technical leadership and overall delivery oversight for the Clinic Information Management System (CIMS) upgrade. The role will…
Added 5 hours ago
SM
RQ00838 – Solution Architect – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Hours: 7.25 hours per day, 5 days per week
Added 5 hours ago
Manager Global Business Process Excellence
Syntax
Montreal, QC
Align process design with the SAP S/4HANA target architecture, bridging functional consulting expertise (configuration, functional specifications) with business process requirements during…
Added 6 hours ago
O
Lead Technical Support Specialist (SAP-ABAP)
OpenText
Waterloo, ON
- Full-time
As a valued member of the Americas Technical support team, the Lead Technical Support Specialist engages with clients and OpenText employees to resolve critical client issues. You will be…
Added 7 hours ago
C
Operational Support Specialist
Compucom
Markham, ON
- Full-time
Hold & Exception Management: Actively monitor and clear warehouse/depot holds, including Warehouse Receiving Holds, MEL Holds (Receiving & Service), and Configuration Holds.

Nityo Infotech

ServiceNow Implementation Architect

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Apply by: Dec 13, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

What you will do

Be the customer's main technical contact. Run workshops, explain trade-offs, and say no when needed.
Advise on process, not only technology: ITSM and core processes, ITOM, CMDB, source-to-pay, project and demand intake, legal service delivery, HR and finance service flows.
Design the data model and CSDM approach. Design Discovery, Service Mapping and Event Management so the CMDB stays trustworthy.
Design integration patterns with ERP, HR and finance systems such as Oracle, Workday and Dayforce: authentication, error handling, volumes, ownership of data, and monitoring.
Set team standards: configuration before code, scoped applications, naming, security and ACL design, testing, and release path.
Break each requirement into a design that the team can build within two to four weeks.
Review designs and key code. Answer developer questions. Join debugging sessions when asked.
Set the approach for AI on the platform, including Now Assist, AI agents and MCP, and where each is and is not a good fit.
Check scope against what the customer's licenses cover.
Write design documents, interface specifications and diagrams that the customer signs off on and the team builds from.

What you bring

Experience on at least three ServiceNow process areas, including ITSM and either ITOM or CMDB.
You understand all layers of an application end to end: data, logic, security, integration, user interface, reporting, testing, deployment and support.
A development background. You can read and debug scripts, flows, ACLs and integration traces.
Integration architecture experience with REST, SOAP, Integration Hub, MID Server, SSO and enterprise systems.
Experience leading offshore developers day to day.
Clear writing and calm, direct customer communication.

Certifications

Must have: Certified System Administrator (CSA), Certified Implementation Specialist in ITSM, and one more Implementation Specialist certification such as Discovery, Event Management or Service Mapping.
Good to have: Certified Application Developer (CAD), Certified Technical Architect (CTA) or progress toward one.

Helpful to have

Oracle Fusion, Workday or Dayforce integration design experience.
Managed service experience, where you run the platform for the customer.
Experience with Claude, MCP or similar AI tools in development work.
Consulting or systems integrator background.

Apply on LinkedIn About employer

More about this job

Responsibilities

Serve as the customer's primary technical contact, lead workshops, and design ServiceNow processes, data models, integrations, security, and AI approaches. Establish development standards, review designs and code, guide developers, and produce customer-approved specifications and diagrams.

Requirements

Requires experience across at least three ServiceNow process areas, including ITSM and either ITOM or CMDB, along with end-to-end application knowledge, development and debugging skills, and enterprise integration architecture experience. Required certifications are CSA, ITSM Implementation Specialist, and one additional Implementation Specialist certification; experience leading offshore developers and communicating directly with customers is also expected.

Skills

ServiceNow Architecture
IT Service Management
IT Operations Management
Common Service Data Model
ServiceNow Discovery
Service Mapping
Event Management
Integration Architecture
REST and SOAP
Integration Hub
MID Server
Access Control and Security Design
Application Development
AI Platform Strategy
Offshore Team Leadership

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITOM
CMDB
CSDM
Discovery
Service Mapping
Event Management
Source-to-Pay
Now Assist
AI Agents
MCP
Oracle
Workday
Dayforce
REST
SOAP
Integration Hub
MID Server
SSO
ACL
Certified System Administrator
Certified Implementation Specialist
Certified Application Developer
Certified Technical Architect
Configuration Before Code
Offshore Development
Managed Services
Enterprise Integration
Release Management

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Work requirements

Jobs in Canada