Customer Success Specialist

Customer Success Specialist

Nixa · Montreal, QC · Full-time · Hybrid

About the role

As Nixa’s Customer Success Specialist, you’ll help customers go from their first demo to using the platform confidently in their daily work. You’ll manage customer relationships, set up workspaces around real business needs, and create training resources that make the platform easier to learn.

What you’ll do

• Onboard and support customers. Set onboarding goals, configure workspaces around customer workflows, and lead training in English and French. Stay in touch after launch to spot barriers to adoption, support retention, and coordinate requests with the right teams.
• Build tailored product demos. Partner with Sales to create and test demo workspaces that reflect how each prospect works. Join demos as needed and carry what you learn into onboarding.
• Create educational content. Turn common questions and use cases into reusable templates, written guides, and YouTube tutorials. Script, record, present on camera, edit, and publish videos that show customers how to use the platform.
• Improve how we support customers. Share recurring questions and product feedback with internal teams, and use what you learn to improve onboarding and training materials.

What you’ll bring

You communicate clearly in English and French, enjoy learning how businesses work, and can turn a customer’s needs into a practical setup or a clear walkthrough. You’re comfortable presenting live and on camera, and you’re organized about following through on what customers need.

#nixalife

We’re a Montreal technology company with a supportive, bilingual team. You’ll have room to shape how we onboard and train customers as we grow, and you’ll see the impact of your work in how they use the platform every day.