Jobs in Canada

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Added 10 mins ago
PT
Bilingual Customer Solutions Specialist (French)
Parts Town Canada
Toronto, ON
- Full-time
The Bilingual Customer Solution Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will…
Added 10 mins ago
MD
OSP IT Advanced Project Manager - ITS4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift
Added 10 mins ago
SM
RQ11880 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 10 mins ago
SM
RQ11688 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Onsite – 5 Days per Week
Added 10 mins ago
SM
RQ11881 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 10 mins ago
AG
CQV Specialist/Metrologist
AtomVie Global Radiopharma Inc.
Hamilton, ON
- Full-time
Reporting to the Engineering Manager as a CQV Specialist, assist the Engineering department focused on laboratory equipment qualifications, calibrations, recertifications, and documentation…
Added 10 mins ago
TM
Procurement and Performance Analyst
The Miller Group
Markham, ON
- $84,000 to $100,000 CAD / year
- Full-time
…infrastructure since 1917. We provide exceptional customer service and operational support using our time-proven construction methods and innovative technologies, alongside the highest…
Added 10 mins ago
TH
Flooring Sales Specialist Part Time - KITCHENER
The Home Depot
Kitchener, ON
- Part-time
Added 10 mins ago
AOG Specialist - YYC
WestJet Group
Calgary, AB
Capable of working 12-hour shifts on a 5-days-on / 5-days-off rotating schedule, including day, mid, and night shifts
Added 26 mins ago
B
Director Advisor Sales
BMO
Toronto, ON · FCP
- Full-time
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
Added 41 mins ago
SS
Sales & Business Development Representative – Industrial Solutions
Shreem Systems & Solutions Pvt. Ltd
Brandon, MB
- Full-time
…Northern Ontario. We are looking for highly professional dedicated specialist for Sales & Business Development Representative to promote our designed solutions for electrical,…
Added 41 mins ago
PC
Supply Chain Specialist
Perma Corp
London, ON
- Full-time
…railing, architectural, and fabricated metal solutions that support a wide range of projects and…
Added 41 mins ago
TP
HR Employment Documentation Specialist
The Portfolio Group
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
Encourage and gather client feedback to support continuous improvement and enhance overall service quality.
Added 41 mins ago
N
Customer Success Specialist-Bilingual
Nixa
Montreal, QC
- Full-time
Request intake and coordination: Capture customer questions, issues, and requests; route technical support, data migration, and custom development requests to the appropriate team; and keep…
Added 41 mins ago
RH
Information Technology Support Specialist
Robert Half
Toronto, ON · North York, ON
- $25 to $35 CAD / hour
- Contract
This is a part time role, 3 days a week (20-24 hours) and 2 days in office for our client located in North York, Ontario
Added 41 mins ago
Construction Manager - Heavy Mechanical equipment installation
Kiewit
Oakville, ON
Ganotec is seeking a Senior Project Delivery Specialist to support the pursuit, planning, and delivery of industrial, marine, and defence infrastructure projects involving heavy mechanical…
Added 41 mins ago
Retail Specialist - Key Holder Square One 2
Freedom Mobile
Mississauga, ON
Live out our Values to provide outstanding customer service
Added 41 mins ago
IO
Senior IT Infrastructure Specialist
Irving Oil
Saint John, NB
- Full-time
As a Senior IT Infrastructure Specialist, you will oversee the maintenance, design, and integrity of Irving Oil’s network infrastructure, including connectivity, security devices, and…
Added 55 mins ago
Customer Service Specialist
HF Sinclair
Mississauga, ON
…located in Mississauga, Ontario is seeking a full-time Customer Service Specialist. Reporting to the Team Lead Customer Service, the Customer Service Specialist is accountable for order…
Added 55 mins ago
FT
Sales Enablement Specialist
Fountain Tire
Edmonton, AB
- Other
Fountain Tire is looking for a Sales Enablement Specialist to lead the strategy, development, and continuous improvement of the tools, systems, training, and resources that support our…
Added 1 hour ago
CT
Retail Advisor - Part Time
Clutch Technologies Inc.
Mississauga, ON
- Part-time
As a Part-Time Retail Advisor (Inbound Field Specialist), you may be the only Clutch team member a customer ever meets in person. Our entire car-buying and selling journey happens online -…
Added 1 hour ago
CO
Job ID #32343: Organizational Development and Learning Specialist
City of Hamilton
Hamilton, ON
- Full-time
- Temporary
Develop and implement corporate-wide programs and initiatives that support key career stages and build desired culture of engaged empowered employees delivering sensational service.
Added 1 hour ago
CO
Job ID #32332: Project Manager, Stormwater Planning
City of Hamilton
Hamilton, ON
- Full-time
- Temporary
…talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us…
Added 1 hour ago
DD
Ability Management Specialist
DRPS- Durham Regional Police Service
Whitby, ON
- Full-time
Reporting to the Supervisor of Member Wellness, Engagement, and Support, the Ability Management Specialist is responsible for coordinating complex ability management, workplace…
Added 1 hour ago
ES
GIS Senior Functional Support (Mapping)
Enterprise Solutions Inc.
Calgary, AB
- Contract
We are looking for an experienced GIS Senior Functional Support Specialist with strong experience supporting ArcGIS / ESRI Enterprise applications. The ideal candidate will provide…

Nixa

Customer Success Specialist-Bilingual

Montreal, QC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 11, 2027
Posting language: English
Posted: Nov 12, 2026

Original job description

Customer Success Specialist

Montreal, QC · Full-time · Hybrid

About the role

As Nixa’s Customer Success Specialist, you’ll help customers go from their first demo to using the platform confidently in their daily work. You’ll manage customer relationships, set up workspaces around real business needs, and create training resources that make the platform easier to learn.

Account Management:

Customer relationships: Act as the primary day-to-day contact for assigned customers, build an understanding of their objectives and stakeholders, and maintain regular communication throughout onboarding and ongoing use.
Onboarding planning: Review the Sales handoff, confirm customer goals and agreed scope, and establish an onboarding plan with clear milestones, responsibilities, next steps, and timelines.
Workspace configuration, templates, and blueprints: Translate customer workflows into practical workspace setups using standard platform features. Assist with creating, organizing, and maintaining reusable customer templates, blueprints, and asset libraries - for example, building a template and asset library for the Newsletter Studio plugin. Adapt and test these resources for customer use cases and keep them current as the platform evolves. Validate the setup with the customer and refer technical requirements to the appropriate team.
Training and enablement: Prepare and deliver onboarding sessions, product walkthroughs, and follow-up training tailored to customer needs. Help users understand how to apply platform features to their everyday work.
Adoption and value realization: Follow customer progress toward onboarding milestones and agreed outcomes, identify obstacles to use, and recommend practical actions that help customers gain value from the platform.
Account follow-up and documentation: Keep account information, meeting notes, action items, customer commitments, and onboarding status current. Follow through on outstanding items and keep customers informed of progress.
Request intake and coordination: Capture customer questions, issues, and requests; route technical support, data migration, and custom development requests to the appropriate team; and keep customers informed of next steps. The specialist's involvement is limited to intake, handoff, and communication. Technical assessment, scoping, estimates, execution, and delivery commitments belong to the responsible team.
Retention and account development: Monitor engagement and customer feedback, identify signs of dissatisfaction or reduced adoption, and coordinate actions to support retention and renewal readiness. Identify additional needs and refer commercial opportunities to Sales.
Process improvement and customer insights: Develop reusable onboarding checklists, guides, training materials, and account management practices. Share recurring questions, product feedback, adoption challenges, and account progress with the Head of Growth and relevant teams.

Pre-sales:

Demo preparation: Work with Sales to understand the prospect’s business, use cases, audience, and objectives for the demonstration, and confirm the workspace requirements and preparation timeline.
Demo workspace creation: Build and configure workspaces that illustrate relevant workflows, platform features, and practical business scenarios. Use sample or appropriately authorized data and prepare a coherent experience tailored to the prospect.
Demo readiness and maintenance: Test key workflows before demonstrations, check that sample content and features work as intended, and keep reusable demo environments and templates current as the platform evolves.
Participation in sales-led demos: Join demonstrations as needed to explain features, walk through agreed product scenarios, and answer practical usage questions. Coordinate technical or product questions with the relevant team when further validation is required.
Handoff to onboarding: Document relevant workflows, requirements, questions, and expectations identified during demo preparation or participation, and coordinate with Sales to support a clear transition after the sale.
Sales ownership: Sales leads sales-led demonstrations and owns the sales process, including commercial follow-up, proposals, pricing, negotiations, and closing. The specialist contributes workspace preparation and product expertise. For direct purchases, CS handles onboarding and product walkthroughs without requiring Sales involvement. Approved CS scope - November 2, 2026 (decision owner: Marc Adam, Growth Sync): CS handles handoffs, demos, training, customer communications and escalation coordination; direct purchases do not require Sales involvement. Source: https://nixa.ca/app/documents/entries/5632. Technical troubleshooting, data migration and custom development delivery remain outside this role; CS captures and routes requests and communicates next steps.

Marketing:

Content planning: Translate priorities set by the Head of Growth into a practical content schedule, identifying useful topics from platform features, customer questions, onboarding needs, and common use cases.
Written content: Research, draft, revise, and prepare articles, guides, tutorials, and other agreed materials that explain the platform clearly and help prospective and existing customers understand its practical applications.
YouTube production: Manage the production of platform demonstrations and feature tutorials from concept to publication, including outlining, scripting, preparing demo workspaces, screen recording, filming, editing, and publishing.
On-camera presentation: Present platform features and workflows confidently and clearly on camera, using accessible language and examples suited to the intended audience.
Content quality and accuracy: Verify product information and demonstrations, coordinate review with the Head of Growth or relevant internal experts, and apply agreed brand, messaging, and publishing standards.
Content maintenance and reuse: Update materials as features and workflows change, organize source files and published assets, and adapt approved content into other useful formats or channels as directed.
Content performance: Monitor agreed measures such as views, engagement, recurring customer questions, and use of educational resources. Share observations and recommend improvements to content clarity, relevance, and usefulness.
Other marketing support: Support other marketing initiatives and tasks as directed by the Head of Growth, within agreed priorities and available capacity.

What you’ll bring

You communicate clearly in English and French, enjoy learning how businesses work, and can turn a customer’s needs into a practical setup or a clear walkthrough. You’re comfortable presenting live and on camera, and you’re organized about following through on what customers need.

#nixalife

We’re a Montreal technology company with a supportive, bilingual team. You’ll have room to shape how we onboard and train customers as we grow, and you’ll see the impact of your work in how they use the platform every day.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage customer relationships and onboarding, configure practical workspaces, deliver training, support adoption and retention, and coordinate customer requests with the responsible teams. Prepare and participate in sales demos, create and maintain educational content and videos, and share customer insights and process improvements with internal teams.

Requirements

The role calls for clear communication in English and French, an ability to understand business needs and turn them into practical platform setups or walkthroughs, and strong organization and follow-through. Candidates should be comfortable presenting live and on camera; no specific education or years of experience are stated.

Skills

Customer Onboarding
Workspace Configuration
Template and Blueprint Development
Customer Training
Product Demonstrations
Customer Adoption
Retention Support
Request Intake and Escalation Coordination
Account Documentation
Content Writing
Video Production
On-Camera Presentation
English Communication
French Communication
Cross-Functional Coordination

Visa sponsorship

Not detected in the job text

Hiring contact

Marc Adam

Keywords

Customer Success
Account Management
Customer Onboarding
Workspace Configuration
Templates
Blueprints
Asset Libraries
Training Resources
Product Walkthroughs
Customer Adoption
Retention
Renewal Readiness
Sales Handoff
Pre-Sales Demonstrations
Demo Workspaces
Technical Request Routing
Data Migration
Custom Development
Content Planning
Articles and Tutorials
YouTube Production
Screen Recording
Video Editing
Content Performance
Customer Feedback
Process Improvement
English
French
Software Development

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Work requirements

Jobs in Canada