Closed listing
Oracle Retail MFCS / Sales Audit Application Support Lead
- Canada
Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Contract
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
JD
- Act as the primary onsite liaison between business stakeholders, IT teams, offshore AMS teams, and MFCS ( Sales Audit) support for incidents, enhancements, and service requests.
- Lead application support and service delivery for Oracle Retail MFCS modules, ensuring adherence to SLAs, incident resolution timelines, and overall system availability.
- Facilitate business requirement gathering and solution discussions, translating functional needs into actionable tasks for offshore support and development teams.
- Drive incident, problem, and change management processes, including root cause analysis (RCA), risk assessment, and implementation of preventive measures.
- Coordinate release planning, testing, and production deployments, ensuring minimal business disruption and compliance with change management standards.
- Monitor application performance and operational KPIs, proactively identifying system issues, process improvements, and optimization opportunities across MFCS integrations and workflows
More about this job
Responsibilities
Lead application support and service delivery for Oracle Retail MFCS, coordinating incidents, enhancements, service requests, releases, and production deployments. Liaise with business stakeholders, IT, and offshore teams while monitoring SLAs, system availability, operational KPIs, and opportunities for improvement.
Requirements
The role calls for experience supporting Oracle Retail MFCS modules, including Sales Audit, and coordinating service delivery across business, IT, and offshore teams. It also requires capability in incident, problem, and change management; root cause analysis; requirements discussions; release coordination; and application performance monitoring.
Skills
- Oracle Retail MFCS
- Sales Audit
- Application Support
- Service Delivery
- Incident Management
- Problem Management
- Change Management
- Root Cause Analysis
- Business Requirements Gathering
- Stakeholder Coordination
- SLA Management
- Release Planning
- Testing
- Production Deployments
- Performance Monitoring
- Risk Assessment
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Retail
- Management & Leadership
- Customer Service & Support
Keywords
- Oracle Retail MFCS
- Sales Audit
- Application Support
- Application Availability
- Service Delivery
- Offshore AMS
- Incident Management
- Problem Management
- Change Management
- Root Cause Analysis
- Risk Assessment
- Preventive Measures
- Business Requirements
- Stakeholder Liaison
- Service Requests
- Enhancements
- SLA
- Release Planning
- Testing
- Production Deployment
- Change Management Standards
- Application Performance
- Operational KPIs
- Integrations
- Workflow Optimization