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Added 1 day ago
FT
Inside Sales Representative, Lethbridge North
Fountain Tire
Lethbridge, AB
- Other
Creating work orders and arranging bookings and communicating them to the technicians
Added 1 day ago
FT
Inside Sales Representative, Val Caron
Fountain Tire
Sudbury, ON · Val Caron, ON
- Other
Creating work orders and arranging bookings and communicating them to the technicians
Added 1 day ago
FT
Service Manager, Edson
Fountain Tire
Edson, AB
- Other
Fountain Tire Edson is searching for a friendly, knowledgeable, and experienced Service Manager to manage the operations of the service department to drive productivity, quality assurance…
Added 1 day ago
FT
Inside Sales Representative, Edmonton (Roper Road)
Fountain Tire
Edmonton, AB
- Other
Creating work orders and arranging bookings and communicating them to the technicians
Added 1 day ago
Front Desk Representative (Casual)
Shiplake Properties
Toronto, ON
Assisting the General Manager with maintenance emergencies, coordinating resident events as required.
Added 1 day ago
AC
Marketing, Communications & Catering Manager
Aramark Canada
Toronto, ON
- Full-time
The Marketing, Communications & Catering Manager is responsible for developing and executing marketing initiatives, managing internal communications, and overseeing the planning,…
Added 1 day ago
TT
Air and Ocean Supervisor
Top Tier Talent Group
Brampton, ON
- Full-time
Reporting to the Operations Manager, the Supervisor will provide direction to the operations team while remaining actively involved in shipment coordination, carrier relationships, customer…
Added 1 day ago
HT
Logistics Operations Coordinator
Hecny Transportation Canada
Vancouver, BC
- Full-time
Commercial Team | Reporting to the Commercial Manager
Added 1 day ago
I|
Superviseur(e) des Opérations
Intelcom | Dragonfly
AB · Edmonton, AB
- Full-time
Create/confirm driver bookings with relevant BPs.
Added 1 day ago
I
Operations Supervisor
Intelcom
AB · Edmonton
- Full-time
Create/confirm driver bookings with relevant BPs.
Added 1 day ago
EC
Event Sales Coordinator -Fairmont Chateau Whistler
Encore Canada
Whistler, BC
- Full-time
Directly sell smaller events such as Banquet Event Order (BEO) bookings, exhibitors, affiliate business, and In-Conjunction-With (ICW) events, as determined appropriate by the Manager.
Added 1 day ago
WI
Spa Supervisor - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Support and assist the Spa Manager as they are responsible and accountable for the actions of all Spa Team Members. Work as a “hands-on” supervisor assisting the team as they strive to meet…
Added 1 day ago
FH
Golf Operations Opportunities - Spring/Summer 2027
Fairmont Hotels & Resorts
Banff, AB
- Temporary
Reporting structure is dependent on the position, such as the Golf Operations Assistant Manager, Golf Group & Revenue Manager or Golf Operations Manager.
Added 1 day ago
N1
Receptionist & Office Administrator
No. 1 Collision
Richmond, BC · Greater Vancouver, British Columbia
- Full-time
Coordinate vehicle pick-ups with the Production Manager and Detail Department.
Added 1 day ago
FR
Part-Time Concierge
FirstService Residential Canada
AB · Edmonton, AB
- Part-time
…of excellent customer services. Reporting to the Community Manager the Concierge greets every resident with a smile and a kind word; ensuring through strong open communication and…
Added 1 day ago
R&
Spa Supervisor - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Support and assist the Spa Manager as they are responsible and accountable for the actions of all Spa Team Members. Work as a “hands-on” supervisor assisting the team as they strive to meet…
Added 1 day ago
Spa Supervisor
Wickaninnish Inn
Tofino, BC
Support and assist the Spa Manager as they are responsible and accountable for the actions of all Spa Team Members. Work as a “hands-on” supervisor assisting the team as they strive to meet…
Added 1 day ago
FA
Leasing Team Lead, Ottawa
Forum Asset Management
Ottawa, ON
- Full-time
Forum Asset Management is a North American investor, developer, and asset manager with a 30+ year track record of delivering long-term value through real estate, private equity, and…
Added 1 day ago
FA
Leasing Team Lead, Oshawa
Forum Asset Management
ON · As Listed/Assigned, Ontario
- Full-time
Forum Asset Management is a North American investor, developer, and asset manager with a 30+ year track record of delivering long-term value through real estate, private equity, and…
Added 1 day ago
FA
Leasing Team Lead, Waterloo
Forum Asset Management
Waterloo, ON
- Full-time
Forum Asset Management is a North American investor, developer, and asset manager with a 30+ year track record of delivering long-term value through real estate, private equity, and…
Added 1 day ago
R&
Spa Supervisor - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Support and assist the Spa Manager as they are responsible and accountable for the actions of all Spa Team Members. Work as a “hands-on” supervisor assisting the team as they strive to meet…
Added 1 day ago
CG
Visitor Services Representative Part Time, at Assiniboine Park Conservancy
Compass Group Canada
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Part-time
Reporting to the Manager, Visitor & Retail Services, the Visitor Services Representative (VSR) will work within our various customer-service outlets in the park, including the Zoo,…
Added 1 day ago
UO
Industry Engagement Coordinator
University of Waterloo
Waterloo, ON · William M. Tatham Centre
- Full-time
…and communication of industry event attendance, logistics and bookings, including event staff scheduling and training, and leads generation targets for key, strategic events. The…
Added 1 day ago
Supervisor, Golf Operations BraeBen
City of Mississauga
Mississauga, ON
Create and manage tee-sheets, online reservation systems, and POS systems to efficiently handle bookings and revenue reconciliation.
Added 1 day ago
MS
Senior Manager, Sales Enablement and Strategy
Metergy Solutions
Toronto, ON · North York, ON
- $110,000 to $135,000 CAD / year
- Full-time
The Senior Manager, Sales Strategy & Enablement is a strategic and hands-on leader responsible for strengthening how Metergy plans, manages and executes sales across Canada and the United…

No. 1 Collision

Receptionist & Office Administrator

Richmond, BC, Canada
Greater Vancouver, BC, V6X 1K9, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

Are you a warm, professional, and customer-focused individual who enjoys creating exceptional first impressions? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join No.1 Collision Group as our Receptionist / Office Administrator.

As the first point of contact for our customers, you will play an essential role in delivering an outstanding customer experience while supporting the daily administrative operations of our luxury collision repair facility. This position is ideal for someone who enjoys customer service, office administration, and working within the automotive collision repair industry.

Please note the following roles and responsibilities for this position include, but are not limited to:

Greet customers and visitors in a friendly and professional manner.
Answer, screen, and direct incoming phone calls.
Schedule customer appointments for estimates, repairs, and vehicle pick-ups.
Contact customers regarding repair scheduling, vehicle completion, and pick-up arrangements.
Follow up with customers whose vehicles have not been picked up within 24 hours of completion.
Check customer deductibles before repair files are completed.
Collect customer payments and process transactions accurately.
Coordinate vehicle pick-ups with the Production Manager and Detail Department.
Arrange valet services for customers when required.
Create and maintain ICBC, private insurance, dealership, and customer-pay repair files.
Prepare repair orders, key tags, and required documentation for each repair.
Assign repair files to the appropriate Estimator.
Verify customer loss of use coverage and liability to determine the appropriate billing process.
Submit rental vehicle reservation requests through ICBC and process rental reimbursement claims and clawbacks.
Coordinate rental vehicle reservations with Hertz and other rental providers.
Monitor rental vehicle bookings, billing, and return dates.
Monitor Hertz rental invoices for accuracy.
Maintain the production whiteboard by removing completed vehicle information.
Review colour sand and buff charges, parts invoices, and final repair totals before closing repair files.
Enter and maintain accurate cycle time information and ensure ICBC payments are submitted correctly.
Invoice completed repair orders and export invoices into QuickBooks.
Apply customer payments to the correct repair orders within QuickBooks.
Assist with month-end administrative processes.
Ensure Synergy sales reconcile accurately with QuickBooks.
Maintain work-in-progress payables.
Receive, sort, and distribute daily mail, deliveries, and courier packages.
Maintain reception, customer lounge, lobby, and washroom cleanliness.
Monitor office supply inventory and place orders as required.
Organize and maintain repair files and office records.
Set up employee identification cards for new employees.
Enter employee timecard corrections when required.
Assist management with monitoring employee calendars and schedules.
Perform general administrative duties including filing, photocopying, scanning, faxing, and maintaining the complimentary beverage station.
Perform other administrative duties as assigned.

An ideal candidate should be able to demonstrate some or all of the following qualifications:

Previous experience as a Receptionist, Office Administrator, Customer Service Representative, or Administrative Assistant.
Automotive dealership, collision repair, or ICBC administration experience is considered a strong asset.
Exceptional customer service and interpersonal skills.
Professional verbal and written communication skills.
Strong organizational skills with exceptional attention to detail.
Ability to multitask and prioritize in a fast-paced environment.
Strong computer skills, including Microsoft Office; experience with QuickBooks, Synergy, or collision management software is considered an asset.
Ability to work independently while contributing positively within a team environment.
Positive attitude with a strong work ethic and willingness to learn.

To illustrate our dedication to our team members, we proudly offer:

Competitive compensation.
Optional Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP).
Comprehensive Extended Health, Dental, and Vision Benefits, including up to $1,000 annually per practitioner.
Company-sponsored education, training, and professional development opportunities.
Opportunities to travel internationally for manufacturer training.
Career growth and advancement opportunities.
State-of-the-art facilities with ergonomic workstations.
Employee rewards and recognition programs.
Annual safety footwear reimbursement.
Employee referral bonus program.
Company-sponsored team events and recreational activities.
No.1 Collision and Mercedes-Benz Collision branded apparel.
Company lunches and team celebrations.

For a virtual tour of our facilities or to learn more about No.1 Collision Group, please visit:

https://www.no1collision.com

If you are interested in joining a growing organization that values teamwork, customer service, and employee development, we encourage you to apply today.

To view all current career opportunities, please visit:

https://no1collision.bamboohr.com/jobs/

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Please note that internal applicants will be given first consideration.

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More about this job

Responsibilities

The receptionist will serve as the primary point of contact for customers, managing front-desk operations, scheduling appointments, and coordinating vehicle pick-ups. Additionally, the role involves administrative support including file management, invoicing via QuickBooks, and maintaining office inventory.

Requirements

The ideal candidate should have previous experience in reception, office administration, or customer service, preferably within the automotive or collision repair industry. Strong organizational skills, proficiency in Microsoft Office, and the ability to multitask in a fast-paced environment are required.

Skills

Customer Service
Office Administration
Reception
QuickBooks
Microsoft Office
Data Entry
Scheduling
Invoicing
Communication
Multitasking
Attention To Detail
Conflict Resolution
Inventory Management
File Management
Interpersonal Skills

Benefits

Deferred Profit Sharing Plan
Extended Health Benefits
Dental Benefits
Vision Benefits
Professional Development Opportunities
International Training Travel
Safety Footwear Reimbursement
Employee Referral Bonus
Company Lunches
Branded Apparel

Visa sponsorship

Not detected in the job text

Keywords

Receptionist
Office Administrator
Customer Service
Collision Repair
Automotive
QuickBooks
Synergy
ICBC
Invoicing
Administrative Support
Scheduling
Data Entry
Inventory Management
File Management
Microsoft Office
Customer Experience
Repair Orders
Valet Services
Month-end Processing
Timecard Management

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