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Added 28 mins ago
EJ
Branch Office Administrator
Edward Jones
Pembroke, ON
- Full-time
A compensation package that includes bonus potential, profit sharing, a 401k (U.S.) or Group RRSP (Canada) and comprehensive and competitive health benefits. Read more about our total…
Added 28 mins ago
TH
Mental Health Clinician (Full Time) - Insight Health Solutions
Trillium Health Partners
Oakville, ON
- Full-time
…treatment of individuals referred through WSIB, extended health benefits, private funding, and other referral…
Added 43 mins ago
Software Development Engineer II, Campaign Management
Amazon
Toronto, ON
…most profitable businesses. The Advertiser Experience (AX) group owns the experience of the advertiser from the moment they decide to engage with our platform through the full lifecycle of…
Added 58 mins ago
BG
Service Technician - Lead
Brandt Group of Companies
Saskatoon, SK
- Full-time
The Service Technician is responsible for independently performing basic to complex diagnostics, service maintenance and repair work on customer and/or dealer owned equipment efficiently.…
Added 1 hour ago
TI
Digital Marketing Specialist, Search
Trader Interactive
Toronto, ON
- Full-time
At Trader Interactive, we make buying and selling a great experience. We're a group of go-getters who decided they didn't want to settle for the status quo. We come together as one team to…
Added 1 hour ago
IF
AZ- Cross border
Impact Fulfillment Services
Cambridge, ON
- Full-time
Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
Added 1 hour ago
SC
Cook 1 (BATCH COOKING) (38844001)
Sodexo Canada Ltd
Aurora, ON
- Part-time
At Sodexo, we do more than support healthcare - we help shape it. From retail food service and patient nutrition to environmental services and facilities management, our teams work behind…
Added 1 hour ago
TC
Class 1 Company Driver - Super B Bulk 282
Tri-Line Carriers LP
AB · Edmonton, AB
- Full-time
…Calgary, AB, Edmonton, AB, Winnipeg, MB, and Terrace, BC, our professional drivers safely deliver freight across Western Canada and the Central United…
Added 2 hours ago
B
VP, Paid Media
Buyerlink
Victoria, BC
- Full-time
Strong understanding of local-market acquisition, service-area constraints, seasonality, consumer intent, and lead-quality economics.
Added 2 hours ago
MP
Receptionist
Mount Pleasant Group
Richmond Hill, ON
- $52,332 to $55,951 CAD / year
- Full-time
Mount Pleasant Group (MPG) is a not-for-profit organization that has been dedicated to serving families in the Greater Toronto Area since 1826. MPG comprises of two affiliated entities: the…
Added 3 hours ago
TC
Pharmacy Assistant Specialty - Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
- Other
Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector…
Added 3 hours ago
TC
Production Pharmacy Assistant - Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
- Other
Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector…
Added 3 hours ago
TC
Registered Pharmacy Technician - Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
- Other
Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector…
Added 4 hours ago
C
Warehouse & Distribution Director
Cascades
Longueuil, QC · Saint-Hubert, QC
- $150,000 to $180,000 CAD / year
- Full-time
…distribution across a complex North American network while influencing customer service, inventory performance, and operational excellence. You'll work closely with cross-functional leaders…
Added 4 hours ago
G
FLF - Class 1 City / Regional Driver
Gardewine
Flin Flon, MB
- Full-time
Proven skill set to deliver strong customer service
Added 4 hours ago
QP
Operations Supervisor
QuadReal Property Group
Vancouver, BC
- Full-time
QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion.…
Added 4 hours ago
T
Bodily Injury, Claims Advisor
TD
AB · Markham, ON · Calgary, AB
- Full-time
Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is…
Added 4 hours ago
T
Senior Bodily Injury, Claims Advisor
TD
AB · Markham, ON · Calgary, AB
- Full-time
Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is…
Added 4 hours ago
C
Associate Financial Advisor
CIBC
Brampton, ON
- Full-time
As a member of the Imperial Service team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients' lives. As an Associate Financial Advisor,…
Added 4 hours ago
Technician
British Columbia Lottery Corporation
Kamloops, BC
Previous customer service experience is preferred.
Added 4 hours ago
ES
Production Pharmacy Assistant - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector…
Added 4 hours ago
AI
Scale and Transportation Clerk
American Iron & Metal (AIM)
Baie-Comeau, QC
- Full-time
Competitive salary, group benefits and an RRSP contribution program;
Added 4 hours ago
R
Part-Time Property Administrator
Realstar
Cornwall, ON
- Part-time
Providing exceptional customer service to residents and potential residents
Added 4 hours ago
CS
Senior Manager, Replenishment Planning
Corby Spirit and Wine Limited
Windsor, ON
- Full-time
Partner with Manufacturing, Co-packing, Procurement, Demand Planning, Logistics, Customer Service, Finance, Sales, Marketing, and Quality.
Added 4 hours ago
CS
Manager, Replenishment Planning
Corby Spirit and Wine Limited
Windsor, ON
- Full-time
Lead complex reviews with Brand Companies, production partners, Demand Planning, Logistics, Customer Service, Finance, Sales, Marketing, and Supply Planning.

No. 1 Collision

Receptionist & Office Administrator

Richmond, BC, Canada
Greater Vancouver, BC, V6X 1K9, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

Are you a warm, professional, and customer-focused individual who enjoys creating exceptional first impressions? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join No.1 Collision Group as our Receptionist / Office Administrator.

As the first point of contact for our customers, you will play an essential role in delivering an outstanding customer experience while supporting the daily administrative operations of our luxury collision repair facility. This position is ideal for someone who enjoys customer service, office administration, and working within the automotive collision repair industry.

Please note the following roles and responsibilities for this position include, but are not limited to:

Greet customers and visitors in a friendly and professional manner.
Answer, screen, and direct incoming phone calls.
Schedule customer appointments for estimates, repairs, and vehicle pick-ups.
Contact customers regarding repair scheduling, vehicle completion, and pick-up arrangements.
Follow up with customers whose vehicles have not been picked up within 24 hours of completion.
Check customer deductibles before repair files are completed.
Collect customer payments and process transactions accurately.
Coordinate vehicle pick-ups with the Production Manager and Detail Department.
Arrange valet services for customers when required.
Create and maintain ICBC, private insurance, dealership, and customer-pay repair files.
Prepare repair orders, key tags, and required documentation for each repair.
Assign repair files to the appropriate Estimator.
Verify customer loss of use coverage and liability to determine the appropriate billing process.
Submit rental vehicle reservation requests through ICBC and process rental reimbursement claims and clawbacks.
Coordinate rental vehicle reservations with Hertz and other rental providers.
Monitor rental vehicle bookings, billing, and return dates.
Monitor Hertz rental invoices for accuracy.
Maintain the production whiteboard by removing completed vehicle information.
Review colour sand and buff charges, parts invoices, and final repair totals before closing repair files.
Enter and maintain accurate cycle time information and ensure ICBC payments are submitted correctly.
Invoice completed repair orders and export invoices into QuickBooks.
Apply customer payments to the correct repair orders within QuickBooks.
Assist with month-end administrative processes.
Ensure Synergy sales reconcile accurately with QuickBooks.
Maintain work-in-progress payables.
Receive, sort, and distribute daily mail, deliveries, and courier packages.
Maintain reception, customer lounge, lobby, and washroom cleanliness.
Monitor office supply inventory and place orders as required.
Organize and maintain repair files and office records.
Set up employee identification cards for new employees.
Enter employee timecard corrections when required.
Assist management with monitoring employee calendars and schedules.
Perform general administrative duties including filing, photocopying, scanning, faxing, and maintaining the complimentary beverage station.
Perform other administrative duties as assigned.

An ideal candidate should be able to demonstrate some or all of the following qualifications:

Previous experience as a Receptionist, Office Administrator, Customer Service Representative, or Administrative Assistant.
Automotive dealership, collision repair, or ICBC administration experience is considered a strong asset.
Exceptional customer service and interpersonal skills.
Professional verbal and written communication skills.
Strong organizational skills with exceptional attention to detail.
Ability to multitask and prioritize in a fast-paced environment.
Strong computer skills, including Microsoft Office; experience with QuickBooks, Synergy, or collision management software is considered an asset.
Ability to work independently while contributing positively within a team environment.
Positive attitude with a strong work ethic and willingness to learn.

To illustrate our dedication to our team members, we proudly offer:

Competitive compensation.
Optional Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP).
Comprehensive Extended Health, Dental, and Vision Benefits, including up to $1,000 annually per practitioner.
Company-sponsored education, training, and professional development opportunities.
Opportunities to travel internationally for manufacturer training.
Career growth and advancement opportunities.
State-of-the-art facilities with ergonomic workstations.
Employee rewards and recognition programs.
Annual safety footwear reimbursement.
Employee referral bonus program.
Company-sponsored team events and recreational activities.
No.1 Collision and Mercedes-Benz Collision branded apparel.
Company lunches and team celebrations.

For a virtual tour of our facilities or to learn more about No.1 Collision Group, please visit:

https://www.no1collision.com

If you are interested in joining a growing organization that values teamwork, customer service, and employee development, we encourage you to apply today.

To view all current career opportunities, please visit:

https://no1collision.bamboohr.com/jobs/

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Please note that internal applicants will be given first consideration.

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More about this job

Responsibilities

The receptionist will serve as the primary point of contact for customers, managing front-desk operations, scheduling appointments, and coordinating vehicle pick-ups. Additionally, the role involves administrative support including file management, invoicing via QuickBooks, and maintaining office inventory.

Requirements

The ideal candidate should have previous experience in reception, office administration, or customer service, preferably within the automotive or collision repair industry. Strong organizational skills, proficiency in Microsoft Office, and the ability to multitask in a fast-paced environment are required.

Skills

Customer Service
Office Administration
Reception
QuickBooks
Microsoft Office
Data Entry
Scheduling
Invoicing
Communication
Multitasking
Attention To Detail
Conflict Resolution
Inventory Management
File Management
Interpersonal Skills

Benefits

Deferred Profit Sharing Plan
Extended Health Benefits
Dental Benefits
Vision Benefits
Professional Development Opportunities
International Training Travel
Safety Footwear Reimbursement
Employee Referral Bonus
Company Lunches
Branded Apparel

Visa sponsorship

Not detected in the job text

Keywords

Receptionist
Office Administrator
Customer Service
Collision Repair
Automotive
QuickBooks
Synergy
ICBC
Invoicing
Administrative Support
Scheduling
Data Entry
Inventory Management
File Management
Microsoft Office
Customer Experience
Repair Orders
Valet Services
Month-end Processing
Timecard Management

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