Associate Store Manager

Company Description No Frills is a Canadian discount grocery retailer focused on helping customers stretch their dollar through fresh products, low prices, and a wide assortment of quality goods. Operating since 1978, the brand has grown from a small prototype store into more than 280 franchise locations across Canada while maintaining a strong emphasis on fresh produce, meat, and trusted value. Franchisees are deeply engaged in their local communities through sponsorships, donations, fundraising for President’s Choice Children’s Charity, and support for community events and projects. No Frills invests in retail leadership through its Franchise Academy, and credits its cashiers, clerks, and managers for driving exceptional customer service and community impact. The company continues to innovate while offering thousands of products, including President’s Choice® and no name® brands, to serve customers across the country.
Role Description The Associate Store Manager is a full-time, on-site role based in Brockville, ON, responsible for supporting the Store Manager in daily store operations. This includes overseeing team members, monitoring inventory levels, ensuring merchandising standards, and maintaining a clean, well-organized store environment. The role involves promoting strong customer service practices, resolving customer concerns, and supporting initiatives that drive customer satisfaction and sales growth. The Associate Store Manager helps manage scheduling, training, and performance feedback for store staff, while also assisting with retail loss prevention activities and adherence to operational policies. This position contributes to a safe, inclusive workplace and supports community-focused initiatives aligned with the No Frills brand.
Qualifications

• Candidates should possess strong Customer Service and Customer Satisfaction skills, with a focus on delivering friendly, efficient, and solution-oriented support.
• Candidates should possess effective Communication skills, including clear verbal and written communication, active listening, and the ability to collaborate with diverse team members.
• Candidates should possess Store Management skills, such as supervising staff, coordinating schedules, overseeing merchandising, and supporting day-to-day operations.
• Candidates should possess Retail Loss Prevention skills, including awareness of shrink reduction practices, adherence to security procedures, and support for compliance with company policies.
• Additional beneficial qualifications include prior experience in grocery or retail environments, basic knowledge of inventory management, and comfort working in a fast-paced setting.
• Demonstrated leadership ability, strong organizational skills, and a commitment to health, safety, and an inclusive workplace are highly valued.
• A high school diploma or equivalent is typically required; post-secondary education in business, retail management, or a related field is an asset.