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Added 8 mins ago
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Senior Manager, Structural Engineer
Worley
Vancouver, BC
- Full-time
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…
Added 23 mins ago
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Sales Specialist - TCL
ActionLink
Burlington, ON
- Internship
Partner Up for Victory: Collaborate closely with store management and associates to build a collaborative, high-energy sales environment.**
Added 23 mins ago
MS
Sales Manager - Party & Events
Michaels Stores
Sault Ste. Marie, ON
- Full-time
Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.
Added 53 mins ago
MM
Manufacturing Engineer II
Modine Manufacturing Company
Calgary, AB
- Full-time
Partner with the engineering and production groups to ensure engineering standards are followed and updated as required.
Added 1 hour ago
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Full - Time Keyholder
Pet Valu
Pickering, ON
- Full-time
All of our stores are dedicated to helping local pets in need, and we partner with local shelters, rescues and charities for adoption events, in-store adoption (select stores only) and pet…
Added 1 hour ago
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QA Test Engineer, Industrial
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a QA Test Engineer, Industrial based in Canada.
Added 1 hour ago
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barista - Store# 18873, STRATHMORE
Starbucks Coffee Company
Strathmore, AB
- Full-time
…everyone is welcome, and we value the unique experiences that each partner brings to our…
Added 1 hour ago
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Senior Solutions Architect
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Solutions Architect based in Canada.
Added 1 hour ago
BV
Talent Acquisition & HR Manager
Big Viking Games
Remote, Canada
- $90,000 to $110,000 CAD / year
- Full-time
- Remote
Coordinate benefits and RRSP enrolment with our providers and partner with Finance on payroll inputs.
Added 1 hour ago
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Associate Manager - Community Team (Assassin's Creed)
Ubisoft
Montreal, QC
- Full-time
Develop and maintain relationships with partner teams in Community, Social, Player Support, & Frontline.
Added 1 hour ago
ES
Casual Security Guard - Niagara Falls, Ontario
Equans Services Canada & US
Niagara Falls, ON
- Temporary
Active in Canada and the United States for more than 30 years, Equans Services is the partner of businesses, industries and institutions that want to move towards more connected buildings,…
Added 1 hour ago
WI
Archaeology Field Technician II
WSP in Canada
Mississauga, ON
- Full-time
As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair…
Added 1 hour ago
WI
Archaeology Field Technician II
WSP in Canada
Burlington, ON
- Full-time
As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair…
Added 1 hour ago
WI
Archaeology Field Technician II
WSP in Canada
Richmond Hill, ON
- Full-time
As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair…
Added 1 hour ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Added 1 hour ago
BV
Talent Acquisition & HR Manager
Big Viking Games
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Coordinate benefits and RRSP enrolment with our providers and partner with Finance on payroll inputs
Added 2 hours ago
SC
barista - Store# 17310, BANKVIEW
Starbucks Coffee Company
Calgary, AB
- Full-time
…everyone is welcome, and we value the unique experiences that each partner brings to our…
Added 2 hours ago
SC
barista - Store# 17203, 1341 MAIN ST W
Starbucks Coffee Company
Hamilton, ON
- Full-time
…everyone is welcome, and we value the unique experiences that each partner brings to our…
Added 2 hours ago
SC
barista - Store# 83749, YELLOWHEAD HWY & SHUSWAP ROAD
Starbucks Coffee Company
Kamloops, BC
- Full-time
…everyone is welcome, and we value the unique experiences that each partner brings to our…
Added 2 hours ago
SC
barista - Store# 77900, HWY #1 & AGASSIZ HWY
Starbucks Coffee Company
Vancouver, BC
- Full-time
…everyone is welcome, and we value the unique experiences that each partner brings to our…
Added 2 hours ago
SC
barista - Store# 80255, ROYAL BAY
Starbucks Coffee Company
Victoria, BC
- Full-time
…everyone is welcome, and we value the unique experiences that each partner brings to our…
Added 2 hours ago
SC
barista - Store# 04258, 215 NORTH SERVICE ROAD
Starbucks Coffee Company
Oakville, ON
- Full-time
…everyone is welcome, and we value the unique experiences that each partner brings to our…
Added 2 hours ago
SC
barista - Store# 00181, WESTMINSTER CENTRE
Starbucks Coffee Company
New Westminster, BC
- Full-time
…everyone is welcome, and we value the unique experiences that each partner brings to our…
Added 2 hours ago
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CNC Machine Operator - Precision Equipment
CyberCoders
Chatham, NB
- $30 to $32 CAD / hour
- Contract
…ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic…
Added 2 hours ago
GC
Senior Accountant
GPI Chartered Professional Accountants
Fernie, BC
- Full-time
…if you are a CPA, and a few sentences about a recent file. A partner replies within five business…

NOBL Wheels

Customer Service Lead

Cumberland, BC, V0R 1S0, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Proven Leadership: 3+ years of experience leading, supervising, or mentoring a customer service, technical support, or inside sales team in a product-based or e-commerce business.
Posting language: English
Posted: Oct 29, 2026

Original job description

Customer Service Lead

At NOBL Wheels, we don’t just build wheelsets; we live and breathe the ride. Based in Cumberland, BC, we’re part of a thriving mountain bike community, and we bring that same passion, performance, and resilience into everything we do.

Like our wheels, we believe customer service should be fast, reliable, and built to handle anything the terrain throws at us. We are already known for exceptional customer service, but we are always striving to raise the bar. We believe the future of customer experience isn't replacing humans with machines - it’s leveraging smart technology and AI to handle routine administrative drag, so our team has more bandwidth to do what they do best: connect with riders, solve complex technical challenges, and talk bikes.

We are seeking a Customer Service Lead with strong operational execution, people-first leadership, and a modern systems mindset. You will guide our customer service function by supervising our representatives, handling escalated cases, and managing our most vital key accounts, while actively helping us identify, pilot, and implement AI tools that modernize our day-to-day workflow. If you love coaching people, building efficient systems, and turning manual friction into smooth operations, this role is for you. When applying, please include a cover letter outlining why you think you are the right person for this role. Applications without a cover letter will not be reviewed.

What You’ll Own

Team Leadership & Development: Supervise, mentor, and coach our customer service representatives, fostering accountability, technical product confidence, and a culture of continuous learning.
Escalations & Rider Advocacy: Step in to expertly handle complex customer service escalations and technical warranty resolutions with empathy, speed, and sound judgment.
Key Account Management: Maintain high-touch service and strong relationships for our critical accounts.
Modernizing Systems & AI Integration: Partner with operations to identify repetitive manual bottlenecks (e.g., routine shipping queries, basic spec lookups, warranty intake) and champion practical AI tools and workflow automations (within Freshdesk, CRM, and Odoo) to streamline ticket resolution.
Knowledge Architecture: Build and maintain structured internal documentation, macro libraries, and knowledge bases - ensuring both our human team and emerging AI support tools have accurate, up-to-date technical data.
Process Optimization & Continuous Feedback: Establish simple feedback loops with the frontline team to continuously uncover administrative pain points and refine automated routing, response templates, and ERP handoffs.
Cross-Functional Collaboration: Align closely with sales, assembly, and warehouse operations to ensure smooth order flow, accurate inventory communication, and scalable business growth.

What You Bring

Proven Leadership: 3+ years of experience leading, supervising, or mentoring a customer service, technical support, or inside sales team in a product-based or e-commerce business.
Practical Tech & AI Literacy: A forward-thinking, curious mindset with practical experience (or strong fluency) in leveraging modern productivity and AI tools (e.g., generative AI for documentation/drafting, automated helpdesk triage, or workflow rules) to reduce repetitive tasks.
Systems & ERP Fluency: Strong proficiency with ERP systems (hands-on experience with Odoo is a strong asset) and customer support platforms (such as Freshdesk, Zendesk, or similar CRMs).
Technical Bike Knowledge (or Eagerness to Learn): Familiarity with mountain bikes, wheelset components, or the cycling industry is a major advantage; an authentic appreciation for outdoor recreation and technical products is essential.
High Operational Discipline: Exceptional prioritization skills, comfortable managing a fast-paced queue, knowing when to delegate, and holding both yourself and the team accountable.
Rider-First Communication: Clear, grounded, and empathetic written and verbal communication skills across both retail riders and wholesale business partners.

Benefits

Health spending account
Paid time off
Wellness program
Generous store & industry gear discounts
Casual dress & friendly environment
Company rides and events

Position Details

Job Type: Full-time, Permanent
Schedule: 8-hour shift, Monday to Friday
Work Location: In person at our Cumberland, BC office.

Our Core Values

Passion – Work With Purpose
Detail – Sweat the Small Stuff
Fun – Through Work & Play
Teamwork – Build Momentum Together
Grit – Persistence, Resilience, and Strength of Character

If this role sounds like your kind of terrain, please submit a resume and a cover letter outlining your leadership style and an example of how you’ve used technology or process improvements to make a support team more efficient. Applications without a cover letter will not be reviewed.

Apply About employer

More about this job

Responsibilities

The Customer Service Lead will supervise and mentor the support team while managing escalated cases and key accounts. They will also partner with operations to implement AI tools and workflow automations to improve efficiency and modernize the customer experience.

Requirements

Candidates must have at least 3 years of experience leading customer service or technical support teams in a product-based business. Proficiency in ERP systems, CRM platforms, and a forward-thinking approach to AI and process improvement are essential.

Skills

Team leadership
Customer service
Technical support
Operational execution
AI integration
Workflow automation
ERP systems
Odoo
Freshdesk
Zendesk
CRM
Warranty resolution
Account management
Process optimization
Technical writing
Mountain biking knowledge

Benefits

Health spending account
Paid time off
Wellness program
Store discounts
Industry gear discounts
Casual dress
Company rides and events

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Lead
Team Leadership
Operational Execution
AI Tools
Workflow Automation
Freshdesk
Odoo
CRM
Warranty Resolution
Account Management
Process Optimization
ERP Systems
Technical Support
E-commerce
Mountain Bikes
Knowledge Architecture
Documentation
Mentoring
Productivity Tools
Generative AI
Inventory Management
Cross-functional Collaboration
Rider Advocacy
Cycling Industry
Performance
Resilience
Operational Discipline
Data Analysis
Administrative Efficiency
Technical Data

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