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Added 3 mins ago
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Process & Compliance Tech
Ontario Clean Water Agency
Angus, ON · Wasaga Beach, ON · OCWA- Angus WWT
- Full-time
Water is our business and our passion. It can be yours too. The water professionals at OCWA know the value of water better than anyone. Our work benefits communities across Ontario every…
Added 3 mins ago
OC
Process & Compliance Tech
Ontario Clean Water Agency
Oshawa, ON · OCWA - Kawartha South WT
- Full-time
Water is our business and our passion. It can be yours too. The water professionals at OCWA know the value of water better than anyone. Our work benefits communities across Ontario every…
Added 3 mins ago
OC
Senior Operations Manager
Ontario Clean Water Agency
OCWA - KT West Cluster Office
- Full-time
Water is our business and our passion. It can be yours too. The water professionals at OCWA know the value of water better than anyone. Our work benefits communities across Ontario every…
Added 3 mins ago
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Executive Director, Global Markets Trading & Financing - Business Management
CIBC
Toronto, ON
- Full-time
Strategic Planning & Business Execution - Partner with FICC, GMF, and FRM leadership to develop and execute business strategies, growth priorities, and annual business plans. Lead…
Added 18 mins ago
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Principal Visual Experience Designer
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Partner closely with Product Design, Research, Product Management, Engineering, and Content Design to ensure visual design is aligned with user needs, technical constraints, and business…
Added 18 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 48 mins ago
EA
Workforce Management and Quality Assurance Specialist
Europ Assistance Canada
Toronto, ON
- Full-time
If you are the kind of person people turn to in times of need, we want to meet you. We are looking for people who truly care: who are willing to roll up their sleeves to help others and are…
Added 48 mins ago
EA
Bilingual Customer Service Representative
Europ Assistance Canada
Toronto, ON
- Full-time
If you are the kind of person people turn to in times of need, we want to meet you. We are looking for people who truly care: who are willing to roll up their sleeves to help others and are…
Added 48 mins ago
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Director of Health, Safety & Environment
Clutch
Mississauga, ON
- Full-time
Partner with People Operations and Logistics on driver and fleet safety.
Added 48 mins ago
EA
Pricing & Performance Analyst
Europ Assistance Canada
Toronto, ON
- Full-time
…role builds the Excel models and proposal presentations behind partner tenders, renewals, and new business opportunities, and uses SQL and Python to monitor experience, perform ad-hoc…
Added 1 hour ago
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Senior Manager, Structural Engineer
Worley
Vancouver, BC
- Full-time
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…
Added 2 hours ago
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Associate Manager - Community Team (Assassin's Creed)
Ubisoft
Montreal, QC
- Full-time
Manage team resources, workload, staffing allocations, and resources to support business objectives of the portfolio.
Added 3 hours ago
SC
Senior Engineer, Cloud Operations
Sleep Country
Brampton, ON
- Full-time
Design, build, and maintain cloud infrastructure across multiple platforms (e.g., AWS, Azure, GCP) to support business applications and services.
Added 3 hours ago
Director of Health, Safety & Environment
Clutch Technologies Inc.
Mississauga, ON
Partner with People Operations and Logistics on driver and fleet safety.
Added 4 hours ago
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Orchard - VP, Client Services & Digital Transformation (Toronto)
Orchard
Toronto, ON
- $15,000 to $170,000 CAD / year
- Full-time
At Orchard, we believe technology can make lives better for businesses, brands, and the people behind them. We exist to invent better outcomes through creativity and technology, and our…
Added 4 hours ago
R
Ingénieur Manufacturier Senior - Réparation de composants / Senior Manufacturing Engineer - Componen
Rolls-Royce
Montreal, QC
- Full-time
Added 4 hours ago
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Director of Operations
RNS Health Care Services
ON · Aurora, Ontario
- Full-time
Partner with the President/CEO to develop, implement, and monitor organizational strategy, priorities, and objectives, supporting enterprise-wide planning, operations, people, performance,…
Added 4 hours ago
NW
Customer Service Lead
NOBL Wheels
Cumberland, BC
- Full-time
We are seeking a Customer Service Lead with strong operational execution, people-first leadership, and a modern systems mindset. You will guide our customer service function by supervising…
Added 4 hours ago
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Pricing & Performance Analyst
Redion
Toronto, ON
- Full-time
…role builds the Excel models and proposal presentations behind partner tenders, renewals, and new business opportunities, and uses SQL and Python to monitor experience, perform ad-hoc…
Added 4 hours ago
R
Bilingual Customer Service Representative
Redion
Toronto, ON
- $60,000 to $63,000 CAD / month
- Full-time
If you are the kind of person people turn to in times of need, we want to meet you. We are looking for people who truly care: who are willing to roll up their sleeves to help others and are…
Added 4 hours ago
R
Workforce Management and Quality Assurance Specialist
Redion
Toronto, ON
- $75,000 to $80,000 CAD / month
- Full-time
If you are the kind of person people turn to in times of need, we want to meet you. We are looking for people who truly care: who are willing to roll up their sleeves to help others and are…
Added 5 hours ago
TW
Director, Dealer Finance Operations
Thrive Wealth Management
Regina, SK
- Full-time
Coaching and supporting leaders across operations and business development to drive performance, accountability, and results.
Added 5 hours ago
TW
Wealth Associate or Senior Wealth Associate
Thrive Wealth Management
Regina, SK
- Full-time
…reality. Our vision is to be the premier wealth management partner in every market we serve, providing personalized solutions for every stage of life – delivered by passionate professionals…
Added 5 hours ago
TW
Manager, Wealth Advice and Planning
Thrive Wealth Management
Regina, SK
- Full-time
…reality. Our vision is to be the premier wealth management partner in every market we serve, providing personalized solutions for every stage of life – delivered by passionate professionals…
Added 5 hours ago
TW
Deposit Support Representative
Thrive Wealth Management
Regina, SK
- Part-time
Supporting business banking, retail operations, internal departments, and 3rd party vendors

NOBL Wheels

Customer Service Lead

Cumberland, BC, V0R 1S0, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Proven Leadership: 3+ years of experience leading, supervising, or mentoring a customer service, technical support, or inside sales team in a product-based or e-commerce business.
Posting language: English
Posted: Oct 29, 2026

Original job description

Customer Service Lead

At NOBL Wheels, we don’t just build wheelsets; we live and breathe the ride. Based in Cumberland, BC, we’re part of a thriving mountain bike community, and we bring that same passion, performance, and resilience into everything we do.

Like our wheels, we believe customer service should be fast, reliable, and built to handle anything the terrain throws at us. We are already known for exceptional customer service, but we are always striving to raise the bar. We believe the future of customer experience isn't replacing humans with machines - it’s leveraging smart technology and AI to handle routine administrative drag, so our team has more bandwidth to do what they do best: connect with riders, solve complex technical challenges, and talk bikes.

We are seeking a Customer Service Lead with strong operational execution, people-first leadership, and a modern systems mindset. You will guide our customer service function by supervising our representatives, handling escalated cases, and managing our most vital key accounts, while actively helping us identify, pilot, and implement AI tools that modernize our day-to-day workflow. If you love coaching people, building efficient systems, and turning manual friction into smooth operations, this role is for you. When applying, please include a cover letter outlining why you think you are the right person for this role. Applications without a cover letter will not be reviewed.

What You’ll Own

Team Leadership & Development: Supervise, mentor, and coach our customer service representatives, fostering accountability, technical product confidence, and a culture of continuous learning.
Escalations & Rider Advocacy: Step in to expertly handle complex customer service escalations and technical warranty resolutions with empathy, speed, and sound judgment.
Key Account Management: Maintain high-touch service and strong relationships for our critical accounts.
Modernizing Systems & AI Integration: Partner with operations to identify repetitive manual bottlenecks (e.g., routine shipping queries, basic spec lookups, warranty intake) and champion practical AI tools and workflow automations (within Freshdesk, CRM, and Odoo) to streamline ticket resolution.
Knowledge Architecture: Build and maintain structured internal documentation, macro libraries, and knowledge bases - ensuring both our human team and emerging AI support tools have accurate, up-to-date technical data.
Process Optimization & Continuous Feedback: Establish simple feedback loops with the frontline team to continuously uncover administrative pain points and refine automated routing, response templates, and ERP handoffs.
Cross-Functional Collaboration: Align closely with sales, assembly, and warehouse operations to ensure smooth order flow, accurate inventory communication, and scalable business growth.

What You Bring

Proven Leadership: 3+ years of experience leading, supervising, or mentoring a customer service, technical support, or inside sales team in a product-based or e-commerce business.
Practical Tech & AI Literacy: A forward-thinking, curious mindset with practical experience (or strong fluency) in leveraging modern productivity and AI tools (e.g., generative AI for documentation/drafting, automated helpdesk triage, or workflow rules) to reduce repetitive tasks.
Systems & ERP Fluency: Strong proficiency with ERP systems (hands-on experience with Odoo is a strong asset) and customer support platforms (such as Freshdesk, Zendesk, or similar CRMs).
Technical Bike Knowledge (or Eagerness to Learn): Familiarity with mountain bikes, wheelset components, or the cycling industry is a major advantage; an authentic appreciation for outdoor recreation and technical products is essential.
High Operational Discipline: Exceptional prioritization skills, comfortable managing a fast-paced queue, knowing when to delegate, and holding both yourself and the team accountable.
Rider-First Communication: Clear, grounded, and empathetic written and verbal communication skills across both retail riders and wholesale business partners.

Benefits

Health spending account
Paid time off
Wellness program
Generous store & industry gear discounts
Casual dress & friendly environment
Company rides and events

Position Details

Job Type: Full-time, Permanent
Schedule: 8-hour shift, Monday to Friday
Work Location: In person at our Cumberland, BC office.

Our Core Values

Passion – Work With Purpose
Detail – Sweat the Small Stuff
Fun – Through Work & Play
Teamwork – Build Momentum Together
Grit – Persistence, Resilience, and Strength of Character

If this role sounds like your kind of terrain, please submit a resume and a cover letter outlining your leadership style and an example of how you’ve used technology or process improvements to make a support team more efficient. Applications without a cover letter will not be reviewed.

Apply About employer

More about this job

Responsibilities

The Customer Service Lead will supervise and mentor the support team while managing escalated cases and key accounts. They will also partner with operations to implement AI tools and workflow automations to improve efficiency and modernize the customer experience.

Requirements

Candidates must have at least 3 years of experience leading customer service or technical support teams in a product-based business. Proficiency in ERP systems, CRM platforms, and a forward-thinking approach to AI and process improvement are essential.

Skills

Team leadership
Customer service
Technical support
Operational execution
AI integration
Workflow automation
ERP systems
Odoo
Freshdesk
Zendesk
CRM
Warranty resolution
Account management
Process optimization
Technical writing
Mountain biking knowledge

Benefits

Health spending account
Paid time off
Wellness program
Store discounts
Industry gear discounts
Casual dress
Company rides and events

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Lead
Team Leadership
Operational Execution
AI Tools
Workflow Automation
Freshdesk
Odoo
CRM
Warranty Resolution
Account Management
Process Optimization
ERP Systems
Technical Support
E-commerce
Mountain Bikes
Knowledge Architecture
Documentation
Mentoring
Productivity Tools
Generative AI
Inventory Management
Cross-functional Collaboration
Rider Advocacy
Cycling Industry
Performance
Resilience
Operational Discipline
Data Analysis
Administrative Efficiency
Technical Data

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