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Added 3 hours ago
LO
Warehouse Associate Full-time
Lowe OPCO Inc
Edmonton, AB
- Full-time
This position reports to the Warehouse Manager, with daily task direction provided by the Line Lead.
Added 3 hours ago
NW
Customer Service Lead
NOBL Wheels
Cumberland, BC
- Full-time
Cross-Functional Collaboration: Align closely with sales, assembly, and warehouse operations to ensure smooth order flow, accurate inventory communication, and scalable business growth.
Added 3 hours ago
LO
Warehouse Associate Part-Time
Lowe OPCO Inc
Edmonton, AB
- Part-time
The Warehouse Associate plays a critical role in supporting daily warehouse operations by preparing, packaging, labeling, and shipping products according to company and Amazon…
Added 3 hours ago
LO
Senior Buyer (Wholesale)
Lowe OPCO Inc
Edmonton, AB
- Full-time
…distributors, brands, and wholesalers, prepare it at our Edmonton warehouse, and sell it on Amazon, Walmart and eBay in both Canada and the United States. Founded in 2018, we employ…
Added 4 hours ago
W
Stock Unloader Associate
Walmart
Flin Flon, MB
- Part-time
…great fit for individuals looking for an active, rewarding position in retail or customer…
Added 4 hours ago
CC
Director, Operational Excellence & Process Engineering
Compass Canada
ON · Mississauga, ON
- Full-time
The salary range for this position is $110,000 to $140,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to…
Added 5 hours ago
W
Asset Protection Operations Team Associate
Walmart
Brandon, MB
- Full-time
2.Processes direct and local shipments promptly, including OMNI merchandise, and alcohol and receiving of warehouse trailers.
Added 6 hours ago
W
(CAN) Stock Unloader Associate
Walmart
Kamloops, BC
- Part-time
…great fit for individuals looking for an active, rewarding position in retail or customer…
Added 6 hours ago
GE
Bar Assistant - Stage Bar
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Entry-level position; previous bar, restaurant, warehouse, or hospitality experience is an asset.
Added 7 hours ago
AT
Domestic NL Owner Operator
Armour Transportation Systems
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
…equipment, nine maintenance facilities, over 750,000 square feet of warehouse space, and more than 2,000 team members, we are proud to be a Platinum member of Canada’s Best Managed…
Added 8 hours ago
TI
Parts Specialist
Torq Instrument Supply Inc.
Grande Prairie, AB
- Full-time
Role Description The Parts Specialist is a full-time, on-site role located in Grande Prairie, AB. This position is responsible for assisting customers and technicians in identifying,…
Added 8 hours ago
AT
Domestic NL Owner Operator
Armour Transportation Systems
Dartmouth, NS
- Full-time
…equipment, nine maintenance facilities, over 750,000 square feet of warehouse space, and more than 2,000 team members, we are proud to be a Platinum member of Canada’s Best Managed…
Added 9 hours ago
GR
Technical Sales Representative & Branch Supervisor
Grasslands Recruitment Specialists - Canadian Ag Recruiter
ON · Ontario, Canada
- Full-time
Work from a newer 6,000 sq. ft. Palmerston facility that includes office space, a parts counter, showroom and warehouse while remaining closely connected to the broader team.
Added 9 hours ago
CR
Senior Financial Analyst
Clarity Recruitment
Toronto, ON · Etobicoke, ON
- Full-time
…executive team monthly. Existing models have room to grow, a data warehouse upgrade is planned, and AI tools are coming over the next few years, so there’s plenty of scope to shape how…
Added 10 hours ago
AT
Flatbed Company Driver
Armour Transportation Systems
St. John's, NL
- Full-time
…equipment, nine maintenance facilities, over 750,000 square feet of warehouse space, and more than 2,000 team members, we are proud to be a Platinum member of Canada’s Best Managed…
Added 10 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Added 10 hours ago
W
(CAN) Associé de nuit
Walmart
Saint-Georges, QC
- Full-time
The minimum rate of pay for this position starts from $18.75.
Added 11 hours ago
MD
Architectural Team Lead - Entitlements
MG2 Design
ON · Ontario, Canada
- Full-time
MG2 offers competitive benefits that support our employees in their life and career. This position is eligible for company benefits including but not limited to:
Added 12 hours ago
W
omni customer fulfillment associate
Walmart
Dartmouth, NS
- Part-time
…important role in building customer trust and loyalty. This position is well suited for individuals seeking an engaging role in customer service or…
Added 12 hours ago
D
Warehouse Associate (Pointe-Claire)
Dormez-vous
Pointe-Claire, QC
- Full-time
Experience working within a warehouse environment and knowledge of warehouse management systems are considered assets
Added 12 hours ago
AS
Senior Data Engineer
AgileGrid Solutions
Canada
- Full-time
This is a salaried position with a listed annual salary range of $70,000 to $150,000. Actual compensation may vary according to location, experience, skills, education, and qualifications.
Added 13 hours ago
NW
Warehouse Associate (ON)
Network Wireless Solutions
Milton, ON
- $21 to $22.5 CAD / hour
- Full-time
We are looking for a reliable and hardworking Warehouse Associate to join our team. As a key part of our operations, you will be responsible for receiving, storing, and distributing…
Added 14 hours ago
TS
Logistics Lead - Chef d'équipe logistique
TD SYNNEX
Mississauga, ON
- Full-time
This position leads, trains, and mentors new and existing employees through work direction and task allocation across multiple Logistics Center functions, including receiving, shipping,…
Added 14 hours ago
PF
Afternoon Warehouse Associate Replenisher
Performance Food Group
Milton, ON
- Full-time
Position Purpose: As a member of our Warehouse team you will take orders from request to reality, in an environment where you'll feel and create a culture of safety and family. You will…
Added 14 hours ago
PF
Afternoon Warehouse Associate Full Case
Performance Food Group
Milton, ON
- Full-time
Position Purpose: Warehouse associates are the foundation to our company’s success. They work actively, safely, and independently to maintain the efficient flow of products through our…

NOBL Wheels

Customer Service Lead

Cumberland, BC, V0R 1S0, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Proven Leadership: 3+ years of experience leading, supervising, or mentoring a customer service, technical support, or inside sales team in a product-based or e-commerce business.
Posting language: English
Posted: Oct 29, 2026

Original job description

Customer Service Lead

At NOBL Wheels, we don’t just build wheelsets; we live and breathe the ride. Based in Cumberland, BC, we’re part of a thriving mountain bike community, and we bring that same passion, performance, and resilience into everything we do.

Like our wheels, we believe customer service should be fast, reliable, and built to handle anything the terrain throws at us. We are already known for exceptional customer service, but we are always striving to raise the bar. We believe the future of customer experience isn't replacing humans with machines - it’s leveraging smart technology and AI to handle routine administrative drag, so our team has more bandwidth to do what they do best: connect with riders, solve complex technical challenges, and talk bikes.

We are seeking a Customer Service Lead with strong operational execution, people-first leadership, and a modern systems mindset. You will guide our customer service function by supervising our representatives, handling escalated cases, and managing our most vital key accounts, while actively helping us identify, pilot, and implement AI tools that modernize our day-to-day workflow. If you love coaching people, building efficient systems, and turning manual friction into smooth operations, this role is for you. When applying, please include a cover letter outlining why you think you are the right person for this role. Applications without a cover letter will not be reviewed.

What You’ll Own

Team Leadership & Development: Supervise, mentor, and coach our customer service representatives, fostering accountability, technical product confidence, and a culture of continuous learning.
Escalations & Rider Advocacy: Step in to expertly handle complex customer service escalations and technical warranty resolutions with empathy, speed, and sound judgment.
Key Account Management: Maintain high-touch service and strong relationships for our critical accounts.
Modernizing Systems & AI Integration: Partner with operations to identify repetitive manual bottlenecks (e.g., routine shipping queries, basic spec lookups, warranty intake) and champion practical AI tools and workflow automations (within Freshdesk, CRM, and Odoo) to streamline ticket resolution.
Knowledge Architecture: Build and maintain structured internal documentation, macro libraries, and knowledge bases - ensuring both our human team and emerging AI support tools have accurate, up-to-date technical data.
Process Optimization & Continuous Feedback: Establish simple feedback loops with the frontline team to continuously uncover administrative pain points and refine automated routing, response templates, and ERP handoffs.
Cross-Functional Collaboration: Align closely with sales, assembly, and warehouse operations to ensure smooth order flow, accurate inventory communication, and scalable business growth.

What You Bring

Proven Leadership: 3+ years of experience leading, supervising, or mentoring a customer service, technical support, or inside sales team in a product-based or e-commerce business.
Practical Tech & AI Literacy: A forward-thinking, curious mindset with practical experience (or strong fluency) in leveraging modern productivity and AI tools (e.g., generative AI for documentation/drafting, automated helpdesk triage, or workflow rules) to reduce repetitive tasks.
Systems & ERP Fluency: Strong proficiency with ERP systems (hands-on experience with Odoo is a strong asset) and customer support platforms (such as Freshdesk, Zendesk, or similar CRMs).
Technical Bike Knowledge (or Eagerness to Learn): Familiarity with mountain bikes, wheelset components, or the cycling industry is a major advantage; an authentic appreciation for outdoor recreation and technical products is essential.
High Operational Discipline: Exceptional prioritization skills, comfortable managing a fast-paced queue, knowing when to delegate, and holding both yourself and the team accountable.
Rider-First Communication: Clear, grounded, and empathetic written and verbal communication skills across both retail riders and wholesale business partners.

Benefits

Health spending account
Paid time off
Wellness program
Generous store & industry gear discounts
Casual dress & friendly environment
Company rides and events

Position Details

Job Type: Full-time, Permanent
Schedule: 8-hour shift, Monday to Friday
Work Location: In person at our Cumberland, BC office.

Our Core Values

Passion – Work With Purpose
Detail – Sweat the Small Stuff
Fun – Through Work & Play
Teamwork – Build Momentum Together
Grit – Persistence, Resilience, and Strength of Character

If this role sounds like your kind of terrain, please submit a resume and a cover letter outlining your leadership style and an example of how you’ve used technology or process improvements to make a support team more efficient. Applications without a cover letter will not be reviewed.

Apply About employer

More about this job

Responsibilities

The Customer Service Lead will supervise and mentor the support team while managing escalated cases and key accounts. They will also partner with operations to implement AI tools and workflow automations to improve efficiency and modernize the customer experience.

Requirements

Candidates must have at least 3 years of experience leading customer service or technical support teams in a product-based business. Proficiency in ERP systems, CRM platforms, and a forward-thinking approach to AI and process improvement are essential.

Skills

Team leadership
Customer service
Technical support
Operational execution
AI integration
Workflow automation
ERP systems
Odoo
Freshdesk
Zendesk
CRM
Warranty resolution
Account management
Process optimization
Technical writing
Mountain biking knowledge

Benefits

Health spending account
Paid time off
Wellness program
Store discounts
Industry gear discounts
Casual dress
Company rides and events

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Lead
Team Leadership
Operational Execution
AI Tools
Workflow Automation
Freshdesk
Odoo
CRM
Warranty Resolution
Account Management
Process Optimization
ERP Systems
Technical Support
E-commerce
Mountain Bikes
Knowledge Architecture
Documentation
Mentoring
Productivity Tools
Generative AI
Inventory Management
Cross-functional Collaboration
Rider Advocacy
Cycling Industry
Performance
Resilience
Operational Discipline
Data Analysis
Administrative Efficiency
Technical Data

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