Help Desk Analyst (6-month contract)

Job Overview and What We Offer You

We’re looking for a customer-focused Help Desk Analyst to join our IT team at our Head Office for a 6-month contract. In this role, you’ll be the first line of support for end-user IT issues, ranging from basic troubleshooting to configuring endpoints and supporting cloud services. You’ll play a key role in ensuring our teammates across the business stay connected and productive by providing timely, courteous, and effective technical support.

This is a hands-on role in a fast-paced environment, ideal for someone who enjoys solving problems, working with technology, and helping others.

When you join Team Noble, success is in store for you too. So ask yourself: Are you Team Noble?

This posting is for an existing vacancy.

How you Contribute to Noble's Success

• Respond to, triage, and resolve incoming IT support tickets via our ticketing system (BMC FootPrints)
• Provide end-user support for:
  • Windows endpoints (setup, imaging, and reconfiguration)
  • O365 applications (Outlook, Teams, OneDrive, SharePoint, etc)
  • Network connectivity (basic LAN/WAN troubleshooting)
  • Mobile devices (iOS/Android)
  • Printers (HP, Ricoh, Zebra)
  • RF mobile workstations
• Assist users with login/access issues tied to Active Directory
• Support common remote work technologies including virtual desktop environments (Citrix, RDP)
• Monitor and review escalated email security threats via Proofpoint, working with internal teams to identify false positives or malicious content
• Maintain accurate ticket documentation and escalate unresolved issues when necessary
• Participate in a rotating after-hours/on-call support schedule
• Provide excellent customer service through strong communication, follow-up, and professionalism
• Other duties as assigned

Must Haves and Nice to Haves

Must Haves

• Completion of university degree or college diploma in a related field
• 3+ years of hands-on IT support or help desk experience
• Strong customer service and interpersonal communication skills
• Working knowledge of Windows OS, desktop hardware, and endpoint imaging/configuration
• Solid understanding of Microsoft 365 tools (especially Outlook, Teams, SharePoint)
• Basic networking knowledge (IP addressing, DNS, DHCP, VPN)
• Experience supporting mobile devices and common printing issues
• Familiarity with Active Directory user account management
• Ability to prioritize and manage multiple tasks in a dynamic environment

Nice to Haves

• Experience with BMC FootPrints or similar ticketing platforms
• M365 Fundamentals certification
• Exposure to email security tools (e.g., Proofpoint, Abnormal)
• Understanding of endpoint security and antivirus tools (Sophos, Sentinal One)
• Familiarity with RF handheld devices and warehouse technology

Who We Are

From our beginning as a plumbing supplier, Noble has grown to serve the trade in HVAC, Hydronics, Industrial, and Fire Protection. From construction through to maintenance and renovation, we offer an incredible assortment of leading brands.

While we’ve grown and continue to expand, one thing about Noble that hasn’t changed is our commitment to delivering the best service in our industry.

Today, we still judge our success by our customers’ successes. That’s why our teammates are passionate about providing exceptional customer experiences and delivering the best value-added service in the business.

When you join Team Noble, success is in store for you, too!

As a Noble teammate you have the opportunity to develop the knowledge and skills consistent with our business. We provide the resources, training, and opportunities to thrive.

We value diversity and strive to make everyone feel included and respected. Noble is proud to be an Equal Opportunity Employer. We are committed to the principles and practices of employment equity, and encourage all qualified individuals, including women, persons with disabilities, visible minorities, and Indigenous Peoples to apply for our career opportunities. Should you require any assistance during the application process, please contact us at 905-760-6344 with reference of the Job Title.

We thank all applicants for their expression of interest. Those who are shortlisted for further review will be contacted directly.Hiring Managers are responsible for reviewing applications and making all final hiring decisions. AI-assisted tools may be used from time to time to support the recruitment process.