Customer Solutions Architect

Ottawa, ON, Canada
Kanata, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: A minimum of 7 years of experience in deploying Optical networks, including Long-haul, Regional, and Metro networks.
Posting language: English
Posted: Sep 2, 2026

Original job description

Job Description

As a Technical Project Manager (TPM) at Nokia, you will be based in the same country as our customers, providing expert support and real-time updates. TPMs are integral to our success, as they possess deep knowledge of Nokia IP equipment deployment and operation, enabling them to anticipate and resolve issues proactively. This role is perfect for those passionate about building large-scale networks and shaping the future of the internet.

How You Will Contribute And What You Will Learn

Develop and maintain strong customer relationships, understanding their needs and challenges at both the company and individual levels.
Foster collaboration between hardware engineers, software developers, and product teams to ensure seamless alignment.
Identify and address bottlenecks, manage risks, and provide clear and timely project updates to all stakeholders.
Align resources and manage material constraints for NPI activities, ensuring efficient project execution.
Maintain and track customer engineering test schedules, ensuring lab qualifications and predicting lab exits accurately.
Proactively track and resolve issues during customer lab qualifications, assigning actions and ensuring timely progress.
Stay updated with the latest networking protocols, including BGP, TCP/IP, and UDP, and network design principles.
Understand data center architectures and their implications for network deployment and operation.
Work closely with the customer's operational, engineering, and management personnel to align project goals.
Ensure a smooth and successful deployment and integration process, leveraging your self-motivation and goal-oriented mindset.

Key Skills And Experience

A minimum of 7 years of experience in deploying Optical networks, including Long-haul, Regional, and Metro networks.
Proven track record in driving large-scale networking, internet infrastructure, or cloud platform projects.
Self-motivated and goal-oriented with a history of successful deployment and integration delivery.
In-depth knowledge of networking protocols (BGP, TCP/IP, UDP) and network design principles.
Experience with data center architectures and their integration with networking solutions.
Excellent communication and collaboration skills, with the ability to bridge technical gaps.
Strong problem-solving abilities and a proactive approach to risk management.
Ability to work independently and manage multiple projects simultaneously.
A bachelor's degree in Computer Science, Engineering, or a related field is preferred.
Willingness to travel as required by the customer's needs and project demands.

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Responsibilities

The role involves managing the deployment and integration of Nokia IP equipment while maintaining strong customer relationships. You will coordinate between engineering teams to resolve bottlenecks and ensure successful network qualifications.

Requirements

Requires at least 7 years of experience in deploying optical networks and deep knowledge of networking protocols like BGP and TCP/IP. A bachelor's degree in Computer Science or Engineering is preferred.

Skills

Optical Networking
BGP
TCP/IP
UDP
Network Design
Data Center Architecture
Project Management
Risk Management
Integration Delivery
Long-haul Networks
Regional Networks
Metro Networks
Collaboration
Problem Solving
Technical Support

Visa sponsorship

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Keywords

Optical Networks
Long-haul
Regional Networks
Metro Networks
BGP
TCP/IP
UDP
Data Center Architecture
NPI
IP Equipment
Network Deployment
Internet Infrastructure
Cloud Platforms
Technical Project Management
Lab Qualifications
Network Design

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