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Added 8 mins ago
Asset Management Superintendent
Equinox Gold Corp.
Geraldton, ON
Full-time
…equipment availability, optimized lifecycle cost, and safe, stable operations by driving reliability engineering, predictive maintenance, defect elimination, planning, scheduling, and…
Added 9 mins ago
MAC Cross Iron Mall - Keyholder Part Time - Calgary AB
Estée Lauder Companies
AB
…first step towards a long term and fulfilling career with a leader in prestige…
Added 9 mins ago
Assistant F&B Manager
3G4 Archive Hospitality
Toronto, ON
Up to $60,000 CAD / year
Full-time
The Role at a Glance: This position plays a key role within the hotel. A natural leader with a passion for hospitality, you love to maximize guest satisfaction by ensuring that our food &…
Added 9 mins ago
assistant (e) gérant (e) de magasin - Saint-Jérôme et environs, Qc
Starbucks Coffee Company
Blainville, QC · Saint-Jérôme, QC
$52,600 to $63,050 CAD / year
Full-time
…customers and communities around the world. As a Starbucks leader, you are driven by a deep sense of responsibility. You are ambitious - never a mere spectator. You take steps to make…
Added 40 mins ago
Delivery Manager
Capgemini
Mississauga, ON
Serve as the single point of contact and accountable leader for client counterparts across business and technology organizations.
Added 54 mins ago
Financial Analyst – Manufacturing Operations
Pratt & Whitney
Halifax, NS
Full-time
Pratt & Whitney Canada (P&WC) is a global leader in the aerospace industry, headquartered in Longueuil, Quebec. We manufacture next-generation engines that power the world’s largest fleet…
Added 54 mins ago
Meat Manager – Full-Time
Country Grocer
Cobble Hill, BC
Full-time
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Added 54 mins ago
GardaWorld - Set-up Analyst - 45k-50k - calgary
ECAM
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Full-time
GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.
Added 54 mins ago
Manager of Finance and Administration
Southern Comfort Mechanical Inc.
Winnipeg, MB
Full-time
…systems, plumbing, and hydronics. We're proud to be Manitoba's leader in design-built geothermal solutions. Our clients include commercial contractors, custom-home builders, architects,…
Added 1 hour ago
IT Support Specialist
LodgeLink
Calgary, AB
Full-time
This role reports to LodgeLink’s Global IT Support team leader and works closely with local office leadership and external IT service providers as required. This is an in-office role based…
Added 1 hour ago
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Tangerine
Toronto, ON
Full-time
Partner with Marketing, Digital, Analytics, Operations, Risk, Legal, Compliance, Finance, Technology, and external partners to support coordinated planning and execution across the client…
Added 1 hour ago
Sales Manager
Volkswagen Chatham
Chatham-Kent, ON · Chatham, ON
$120,000 to $180,000 CAD / year
Full-time
We are seeking an ambitious, results-driven automotive sales leader to take full ownership as the Person in Charge (PIC) of our dealership.
Added 1 hour ago
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Surrey, BC
Full-time
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Added 1 hour ago
Leader, Trades & Maintenance, Facilities Management
Fraser Health
BC · Tri-Cities / Coquitlam / Port Coquitlam / Port Moody, British Columbia
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Added 1 hour ago
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Added 1 hour ago
Business Analyst Co-op, Data Governance
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Vancouver, BC · Greater Vancouver, BC
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…opportunity to gain hands-on experience in data governance, data operations, business analysis, and partner engagement. You will contribute to enterprise data initiatives that support…
Added 1 hour ago
Technologist, Metallurgy & Technology
Teck Resources Limited
Trail, BC
$99,684 to $107,808 CAD / year
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Teck’s Trail Operations, located in the community of Trail in British Columbia, is one of the world’s largest fully integrated zinc and lead smelting and refining complexes. Located in the…
Added 1 hour ago
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Added 1 hour ago
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Teck Resources Limited
Trail, BC
$73,516 to $103,808 CAD / year
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Trail, BC
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Added 1 hour ago
Festival Co-Director
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AB · Edmonton, AB
Volunteer
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Added 1 hour ago
Quality Control Coordinator
OmniaBio
Hamilton, ON
$55,000 to $65,000 CAD / year
Contract
…automation, robotics, and artificial intelligence into its operations to drive efficiency, enhance quality, and increase throughput. This innovative approach supports end-to-end CDMO…
Added 1 hour ago
Compounding Manager
Manufacturing Job Site
Markham, ON
Full-time
Manage daily compounding operations to meet production schedules, customer requirements, and quality standards.
Added 1 hour ago
Manager, Collections
Rogers Bank
Fort Saskatchewan, AB
Full-time
We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive…
Added 1 hour ago
Manager, Collections
Rogers Bank
Ottawa, ON
Full-time
We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive…

Nokia

Technical Support Engineer

Ottawa, ON, Canada
Kanata, ON, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Aug 27, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

At Nokia, we strive to create a connected world, and our Network Infrastructure Business Group leads the way in providing reliable and high-capacity networks. As a Technical Support Engineer, you will be at the forefront of our technical support operations, ensuring our customers receive exceptional service and support. Your expertise will be instrumental in maintaining and enhancing our reputation as a trusted partner for critical network infrastructure.

How You Will Contribute And What You Will Learn

Provide 24/7/365 technical support for NMS products, ensuring timely and accurate troubleshooting and resolution of customer issues.
Diagnose and perform corrective or preventative maintenance actions, escalating to higher support levels as needed.
Maintain and update Salesforce and outage documentation, contributing to and reviewing upgrade guides and procedural documentation.
Build and nurture strong customer relationships, ensuring high satisfaction through SLA-compliant services.
Act as an 'Outage Manager', identifying and managing the impact of outages and changes to customer networks.
Ensure comprehensive documentation of outage situations, meeting contractual root cause review obligations.
Provide effective and pragmatic recovery solutions, managing risks and communicating them to relevant stakeholders.
Supply input to and utilize knowledge management tools, sharing knowledge proactively within the team.
Adequately document all troubles for tracking and learning purposes, collaborating with internal resources to resolve technical issues.
Interface with the product business division (level 3/TEC) to ensure seamless support and knowledge transfer.

Key Skills And Experience

A degree in Computer Science or a related field is preferred, or equivalent practical experience in a technical support role.
Experience in Optics technology, Network Management Systems, and Technical Support (2LS/3LS) is an asset.
Familiarity with NPI/Customer Engineering domain is advantageous.
Excellent problem-solving and analytical skills, with a customer-centric approach.
Strong communication and interpersonal skills, with the ability to build rapport and manage customer expectations.
A proactive and self-motivated attitude, with a willingness to learn and adapt to new technologies.
Ability to work independently and manage multiple tasks in a fast-paced environment.
5% travel may be required for this role.
Adherence to ISO27001 information handling and safeguarding best practices is mandatory.
Nokia is an equal opportunity employer, and we value diversity and inclusion in our workforce.

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team

Some of our benefits in US :

Corporate Retirement Savings Plan
Health and dental benefits
Short-term disability, and long-term disability
Life insurance, and AD&D – Company paid 2x base pay
Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
Paid time off for holidays and Vacation
Employee Stock Purchase Plan
Tuition Assistance Plan
Adoption assistance
Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.

Disclaimer for US/Canada

Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.

Apply About employer

More about this job

Responsibilities

Provide round-the-clock technical support for network management products, troubleshoot and resolve customer issues, and coordinate escalations and maintenance. Manage outages and customer communications, document incidents and root causes, maintain support knowledge and procedures, and collaborate with internal product teams to deliver effective recovery solutions.

Requirements

A degree in Computer Science or a related field is preferred, or equivalent practical technical support experience; experience with optics, network management systems, and second- or third-line support is an asset. Candidates should have strong analytical, problem-solving, communication, and customer relationship skills, be able to work independently in a fast-paced environment, and follow ISO 27001 information-handling practices; travel of up to 5% may be required.

Skills

Technical Support
Network Management Systems
Optics Technology
Troubleshooting
Corrective and Preventative Maintenance
Outage Management
Root Cause Analysis
Problem-Solving
Analytical Skills
Communication
Knowledge Management
Technical Documentation
Risk Management
Salesforce
ISO 27001

Benefits

Health Benefits
Dental Benefits
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death and Dismemberment Insurance
Paid Holidays
Paid Vacation
Employee Stock Purchase Plan
Tuition Assistance
Adoption Assistance
Employee Assistance Program
Work-Life Resource Program

Visa sponsorship

Not detected in the job text

Keywords

Nokia
Network Infrastructure
Network Management Systems
NMS Products
Optics Technology
Technical Support
Second-Line Support
Third-Line Support
NPI
Customer Engineering
Salesforce
Outage Management
Incident Documentation
Root Cause Analysis
Service-Level Agreements
Corrective Maintenance
Preventative Maintenance
Knowledge Management
Upgrade Guides
Procedural Documentation
Risk Management
Customer Satisfaction
ISO 27001
Telecommunications

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