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Added 8 mins ago
Controller
Rénovation et Restauration après Sinistre, Renovco Inc.
Dorval, QC
Full-time
…backbone of the operation, working directly with ownership and the operations team to ensure every project is tracked, every dollar is accounted for, and the books are clean, current, and…
Added 8 mins ago
Analyst, Payroll (Contract)
Hudbay Minerals Inc.
Toronto, ON
Contract
At Hudbay, we take learning to a global scale. With long-life operations and exploration opportunities in Canada and Peru, and a world-class growth pipeline in the United States, you will…
Added 8 mins ago
Senior Clinical Specialist
Canadian Red Cross
Canada
Full-time
While deployed to emergency operations and programs:
Added 8 mins ago
AI Program Manager
Themesoft Inc.
Toronto, ON
Contract
Work with the Lead Operations role to ensure program status is accurately reflected in the workstream's governance and reporting artifacts.
Added 8 mins ago
GARAGE - Seasonal Sales Associate - Midtown Plaza
Groupe Dynamite
Saskatoon, SK
Temporary
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 8 mins ago
GARAGE - Seasonal Sales Associate - Cataraqui Town Centre
Groupe Dynamite
Kingston, ON
Temporary
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 8 mins ago
Branch Manager
Nutrien
Glenboro, MB
Full-time
Direct all aspects and daily operations of the facility to ensure safety, efficiency and profitability
Added 10 mins ago
Revenue Analyst
Banff Centre for Arts and Creativity
Banff, AB
Full-time
…revenue management processes and standards set by the Revenue Manager, with the goal of increasing revenue and making the best use of facilities and…
Added 10 mins ago
Gatehouse Associate
Kent Building Supplies
Charlottetown, PE
Part-time
Report any violations, theft, accidents, or injuries to the store manager
Added 10 mins ago
Supervisor
JD Sports Canada
AB · Edmonton, AB
Full-time
Support key initiatives as empowered by and in partnership with the Store Manager.
Added 10 mins ago
Mechanical Estimator
Tap Roots Plumbing and Heating Ltd.
Surrey, BC
$100,000 to $130,000 CAD / year
Full-time
This position is also responsible for the support and coordination to the Project Manager on current and upcoming projects. This could include administrative work, collecting documents,…
Added 10 mins ago
COMBO - Operations Associate PT - Tsawwassen Mills
Groupe Dynamite
Tsawwassen, BC
Full-time
Reporting to the Store Manager, your role as Operations Associate is all about keeping the store flowing and the vibe strong. You’ll own the stockroom, keep inventory moving, process…
Added 10 mins ago
Engineering Team Lead - Lines - North Coast Transmission
BC Hydro
Burnaby, BC
$131,100 to $165,800 CAD / year
Full-time
The Engineering Team Lead will act as a functional manager to a diverse engineering team of engineers and technical staff delivering large scope and complex work on NCT Lines projects,…
Added 10 mins ago
Territory Sales Manager
AFC Industries
L'Islet, QC
$75,000 to $90,000 CAD / year
Full-time
The Territory Sales Manager is responsible for managing and growing AFC Canada's strategic business relationship with Umano Medical through the execution and management of a Vendor Managed…
Added 10 mins ago
COMBO - Seasonal Sales Associate - Tsawwassen Mills
Groupe Dynamite
Tsawwassen, BC
Temporary
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 10 mins ago
Senior Property Manager
Synectics Inc.
Montreal, QC
$80,000 to $90,000 CAD / year
Full-time
Manage the day-to-day operations of residential rental properties
Added 10 mins ago
Terminal Manager
Midland Transport
Moncton, NB
Full-time
Midland Transport is currently seeking a Terminal Manager in Moncton Refrigerated DC. The Terminal Manager is responsible for ensuring the successful delivery of shipments by achieving…
Added 10 mins ago
GARAGE - Seasonal Sales Associate - Lime Ridge Mall
Groupe Dynamite
Hamilton, ON
Temporary
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 10 mins ago
Condominium Property Manager
W3Global
Norfolk, ON
$65,000 to $70,000 CAD / year
Full-time
We are looking for an experienced Condominium Property Manager who can provide exceptional service to our existing clients while also playing an active role in the continued growth of our…
Added 10 mins ago
Senior Project Manager, PLM & MES Transformation
MDA Space
Brampton, ON
Full-time
The Senior Project Manager is accountable for leading complex, enterprise-wide PLM and MES transformation initiatives across multiple business units. This role requires senior-level…
Added 10 mins ago
Finance Manager (CPG)
Kelly
Mississauga, ON
Contract
We are seeking an experienced Finance Manager to join a dynamic and collaborative team where your expertise will directly impact financial performance, innovation initiatives, and strategic…
Added 10 mins ago
Shift Manager - Windsor
Voltava
Windsor, ON · Greater Windsor Metropolitan Area
Full-time
The Shift Manager leads production and operational activities within a high-volume automotive assembly environment. This role is responsible for achieving safety, quality, delivery, and…
Added 10 mins ago
Little Chief Restaurant Supervisor
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Under the direction of the Restaurant Manager, the Restaurant Supervisor is responsible for all restaurant departmental operations during a prescribed shift. The work is typified as a…
Added 10 mins ago
Project Manager
Accurate Indigenous Managers & Advisors
Winnipeg, MB
Full-time
This position operates as a cross-functional role supporting AIMA’s internal operations, affiliated business entities (including Shelly’s Indigenous Bistro), and First Nation partner…
Added 11 mins ago
In Store Bakery - Baker
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Winnipeg, MB
Provide customers with friendly and professional service. Under the direction of the Bakery Manager, prepare baking products for customer purchases. Actively contribute to an environment of…

Nokia

Technical Support Engineer

Ottawa, ON, Canada
Kanata, ON, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Aug 27, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

At Nokia, we strive to create a connected world, and our Network Infrastructure Business Group leads the way in providing reliable and high-capacity networks. As a Technical Support Engineer, you will be at the forefront of our technical support operations, ensuring our customers receive exceptional service and support. Your expertise will be instrumental in maintaining and enhancing our reputation as a trusted partner for critical network infrastructure.

How You Will Contribute And What You Will Learn

Provide 24/7/365 technical support for NMS products, ensuring timely and accurate troubleshooting and resolution of customer issues.
Diagnose and perform corrective or preventative maintenance actions, escalating to higher support levels as needed.
Maintain and update Salesforce and outage documentation, contributing to and reviewing upgrade guides and procedural documentation.
Build and nurture strong customer relationships, ensuring high satisfaction through SLA-compliant services.
Act as an 'Outage Manager', identifying and managing the impact of outages and changes to customer networks.
Ensure comprehensive documentation of outage situations, meeting contractual root cause review obligations.
Provide effective and pragmatic recovery solutions, managing risks and communicating them to relevant stakeholders.
Supply input to and utilize knowledge management tools, sharing knowledge proactively within the team.
Adequately document all troubles for tracking and learning purposes, collaborating with internal resources to resolve technical issues.
Interface with the product business division (level 3/TEC) to ensure seamless support and knowledge transfer.

Key Skills And Experience

A degree in Computer Science or a related field is preferred, or equivalent practical experience in a technical support role.
Experience in Optics technology, Network Management Systems, and Technical Support (2LS/3LS) is an asset.
Familiarity with NPI/Customer Engineering domain is advantageous.
Excellent problem-solving and analytical skills, with a customer-centric approach.
Strong communication and interpersonal skills, with the ability to build rapport and manage customer expectations.
A proactive and self-motivated attitude, with a willingness to learn and adapt to new technologies.
Ability to work independently and manage multiple tasks in a fast-paced environment.
5% travel may be required for this role.
Adherence to ISO27001 information handling and safeguarding best practices is mandatory.
Nokia is an equal opportunity employer, and we value diversity and inclusion in our workforce.

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team

Some of our benefits in US :

Corporate Retirement Savings Plan
Health and dental benefits
Short-term disability, and long-term disability
Life insurance, and AD&D – Company paid 2x base pay
Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
Paid time off for holidays and Vacation
Employee Stock Purchase Plan
Tuition Assistance Plan
Adoption assistance
Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.

Disclaimer for US/Canada

Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.

Apply About employer

More about this job

Responsibilities

Provide round-the-clock technical support for network management products, troubleshoot and resolve customer issues, and coordinate escalations and maintenance. Manage outages and customer communications, document incidents and root causes, maintain support knowledge and procedures, and collaborate with internal product teams to deliver effective recovery solutions.

Requirements

A degree in Computer Science or a related field is preferred, or equivalent practical technical support experience; experience with optics, network management systems, and second- or third-line support is an asset. Candidates should have strong analytical, problem-solving, communication, and customer relationship skills, be able to work independently in a fast-paced environment, and follow ISO 27001 information-handling practices; travel of up to 5% may be required.

Skills

Technical Support
Network Management Systems
Optics Technology
Troubleshooting
Corrective and Preventative Maintenance
Outage Management
Root Cause Analysis
Problem-Solving
Analytical Skills
Communication
Knowledge Management
Technical Documentation
Risk Management
Salesforce
ISO 27001

Benefits

Health Benefits
Dental Benefits
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death and Dismemberment Insurance
Paid Holidays
Paid Vacation
Employee Stock Purchase Plan
Tuition Assistance
Adoption Assistance
Employee Assistance Program
Work-Life Resource Program

Visa sponsorship

Not detected in the job text

Keywords

Nokia
Network Infrastructure
Network Management Systems
NMS Products
Optics Technology
Technical Support
Second-Line Support
Third-Line Support
NPI
Customer Engineering
Salesforce
Outage Management
Incident Documentation
Root Cause Analysis
Service-Level Agreements
Corrective Maintenance
Preventative Maintenance
Knowledge Management
Upgrade Guides
Procedural Documentation
Risk Management
Customer Satisfaction
ISO 27001
Telecommunications

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