Jobs in Canada

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Added 9 mins ago
Plant Technician 1
Rogers Communications
Edmonton, AB
…maintenance of our outside plant network to deliver an exceptional customer experience on a continual…
Added 24 mins ago
T
Bodily Injury, Claims Advisor II
TD
Burlington, ON
- Full-time
This is a primarily onsite position, with an expectation to work from the office 4 days per week
Added 24 mins ago
R
Customer Service Associate - Paint
RONA
AB · Edmonton, AB
- Full-time
Prepare special orders, obtain the required information and specifications from customer, contact Special Order Purchaser to establish and confirm price and available delivery date
Added 24 mins ago
N
Technical Support Engineer
Nokia
Ottawa, ON · Kanata, ON
- Full-time
Build and nurture strong customer relationships, ensuring high satisfaction through SLA-compliant services.
Added 24 mins ago
N
Strategic Partner Management Lead
Nokia
Ottawa, ON · Kanata, ON
- Full-time
…across segment, regional Sales and Pre-Sales, Product Line Management, marketing, services, operations, and technical…
Added 24 mins ago
TH
Registered Nurse | Part time | CVH | NICU
Trillium Health Partners
ON · ON, Canada
- Part-time
Be responsible and accountable for decisions and actions in the provision and management of nursing care for patients
Added 24 mins ago
TH
Registered Nurse | Temporary Part time | CVH | NICU
Trillium Health Partners
ON · ON, Canada
- Part-time
Be responsible and accountable for decisions and actions in the provision and management of nursing care for patients
Added 54 mins ago
TT
Warehouse Technician
TF Truckload & Logistics
Edson, AB
- Full-time
…are positioned to provide our customers with a wide array of services. With the variety of origin and destination points in our customers supply chain, we know the solution framework must…
Added 54 mins ago
BD
Sales & Proposals Specialist
Black Diamond Lodging & Accommodations
Calgary, AB
- Full-time
…a digital marketplace for business-to-business crew travel management. We create value by providing differentiated solutions. We believe each customer and each project is unique and that we…
Added 1 hour ago
Markham- 310T Truck & Coach Technician (Truck Mechanic)
Human Resources
Markham, ON
…family-owned company with 65 years of experience providing waste management and diversion services to municipalities, businesses, and industries across Ontario, Nova Scotia, and New…
Added 1 hour ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Cold Lake, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
SD
Cashier, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Ottawa, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
WC
Outside Sales Representative - Abbotsford, BC
Wurth Canada
Abbotsford, BC
- $60,000 to $95,000 CAD / year
- Contract
A culture of empowerment and trust that puts a focus on professional development and coaching from a supportive management team.
Added 1 hour ago
MC
Chiropractic Office Assistant / Office Manager
Millennium Chiropractic Centre
Calgary, AB
- Part-time
Process payments and support clients with questions about services or wellness plans
Added 2 hours ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Beamsville, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 2 hours ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 2 hours ago
IM
Sales Coordinator
Impact Marketing Services Ltd
Saskatoon, SK
- Full-time
…to support client projects, coordinate product sourcing and order details, and help ensure our clients continue to receive the exceptional service Impact Marketing is known…
Added 2 hours ago
EP
Territory Sales Representative
East Penn Canada: Backup Power Division
Mississauga, ON
- Full-time
The Territory Sales Representative will be responsible for providing white glove account management services for a robust portfolio of East Penn Canada’s key and national accounts, as well…
Added 3 hours ago
SD
Cashier, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Brantford, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 3 hours ago
S
DCN Manufacturing Engineer
SLB
Canada
- Full-time
Troubleshoot and resolve technical, process, and quality issues within manufacturing operations to support production targets and customer requirements.
Added 4 hours ago
GC
Forklift Operator
GMS Canada
Maple, ON
- Full-time
Ensure that all products are shipped on schedule and according to specific instructions by management to meet customer demands.
Added 4 hours ago
GC
Inside Sales Representative Calgary South
GMS Canada
Calgary, AB
- Full-time
Meet project timelines to anticipate customer needs.
Added 4 hours ago
GC
Customer Service Representative/Dispatch
GMS Canada
Owen Sound, ON
- Full-time
The customer service representative must provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment.…
Added 4 hours ago
GC
Inside Contract Sales
GMS Canada
Sidney, BC
- Full-time
Meet project timelines to anticipate customer needs.
Added 4 hours ago
GC
Door Production
GMS Canada
BC · Manufacturing (SLG)
- Full-time
Working in our state-of-the-art Door Production warehouse, the Production team produces and manufactures doors for customer orders. The shifts are Monday - Friday and the wage range is…

Nokia

Technical Support Engineer

Ottawa, ON, Canada
Kanata, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Description

At Nokia, we strive to create a connected world, and our Network Infrastructure Business Group leads the way in providing reliable and high-capacity networks. As a Technical Support Engineer, you will be at the forefront of our technical support operations, ensuring our customers receive exceptional service and support. Your expertise will be instrumental in maintaining and enhancing our reputation as a trusted partner for critical network infrastructure.

How You Will Contribute And What You Will Learn

Provide 24/7/365 technical support for NMS products, ensuring timely and accurate troubleshooting and resolution of customer issues.
Diagnose and perform corrective or preventative maintenance actions, escalating to higher support levels as needed.
Maintain and update Salesforce and outage documentation, contributing to and reviewing upgrade guides and procedural documentation.
Build and nurture strong customer relationships, ensuring high satisfaction through SLA-compliant services.
Act as an 'Outage Manager', identifying and managing the impact of outages and changes to customer networks.
Ensure comprehensive documentation of outage situations, meeting contractual root cause review obligations.
Provide effective and pragmatic recovery solutions, managing risks and communicating them to relevant stakeholders.
Supply input to and utilize knowledge management tools, sharing knowledge proactively within the team.
Adequately document all troubles for tracking and learning purposes, collaborating with internal resources to resolve technical issues.
Interface with the product business division (level 3/TEC) to ensure seamless support and knowledge transfer.

Key Skills And Experience

A degree in Computer Science or a related field is preferred, or equivalent practical experience in a technical support role.
Experience in Optics technology, Network Management Systems, and Technical Support (2LS/3LS) is an asset.
Familiarity with NPI/Customer Engineering domain is advantageous.
Excellent problem-solving and analytical skills, with a customer-centric approach.
Strong communication and interpersonal skills, with the ability to build rapport and manage customer expectations.
A proactive and self-motivated attitude, with a willingness to learn and adapt to new technologies.
Ability to work independently and manage multiple tasks in a fast-paced environment.
5% travel may be required for this role.
Adherence to ISO27001 information handling and safeguarding best practices is mandatory.
Nokia is an equal opportunity employer, and we value diversity and inclusion in our workforce.

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team

Some of our benefits in US :

Corporate Retirement Savings Plan
Health and dental benefits
Short-term disability, and long-term disability
Life insurance, and AD&D – Company paid 2x base pay
Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
Paid time off for holidays and Vacation
Employee Stock Purchase Plan
Tuition Assistance Plan
Adoption assistance
Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.

Disclaimer for US/Canada

Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide round-the-clock technical support for Network Management System products, troubleshoot and resolve customer issues, and coordinate escalations, maintenance, and outage recovery. Maintain customer and outage documentation, manage outage impacts and risks, meet service-level and root-cause review obligations, and share technical knowledge with internal teams and product support groups.

Requirements

A degree in Computer Science or a related field is preferred, or equivalent practical technical support experience; experience with optics, Network Management Systems, and second- or third-line support is an asset. Candidates should have strong analytical, problem-solving, communication, and customer-service skills, be able to work independently in a fast-paced environment, and follow ISO 27001 information-handling practices; travel of up to 5% may be required.

Skills

Technical Support
Network Management Systems
Optics Technology
Troubleshooting
Corrective and Preventative Maintenance
Outage Management
Root Cause Analysis
Knowledge Management
Technical Documentation
Risk Management
Problem-Solving
Analytical Skills
Communication
ISO 27001 Compliance

Benefits

Retirement Savings Plan
Health Benefits
Dental Benefits
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death and Dismemberment Insurance
Paid Time Off
Employee Stock Purchase Plan
Tuition Assistance
Adoption Assistance
Employee Assistance Program
Work-Life Resources

Visa sponsorship

Not detected in the job text

Keywords

Nokia
Network Infrastructure
Network Management Systems
NMS Products
Optics Technology
Technical Support
Second-Line Support
Third-Line Support
NPI
Customer Engineering
Salesforce
Outage Management
Troubleshooting
Corrective Maintenance
Preventative Maintenance
Root Cause Review
Service-Level Agreements
Knowledge Management
Upgrade Guides
Procedural Documentation
Risk Management
Customer Satisfaction
ISO 27001
Information Security
Telecommunications

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Work requirements

Jobs in Canada