Jobs in Canada

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Added 4 mins ago
S
Full-Time/Part-Time Student Optician: North Vancouver, BC
Specsavers
Brantford, ON
- Full-time
- Part-time
…privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical…
Added 19 mins ago
VB
Specialist, Technical - Business Planning Architecture
Vale Base Metals
Toronto, ON
- Full-time
We are a global mining company dedicated to safely delivering nickel, copper, cobalt, and platinum group metals essential for the world’s energy transition.
Added 19 mins ago
N
Technical Support Engineer
Nokia
Ottawa, ON · Kanata, ON
- Full-time
Act as an 'Outage Manager', identifying and managing the impact of outages and changes to customer networks.
Added 49 mins ago
OC
Territory Manager, Dermatology, Ontario GTA West Region | Gestionnaire de territoire, Dermatologie, Région Ontario- GTA Ouest
Organon Canada
Kirkland, QC
- Full-time
Reporting to the National Sales Manager - Dermatology, the Territory Manager is responsible for achieving the sales and business objectives relative to our dermatology product, within…
Added 1 hour ago
OT
Senior Cloud Service Manager- Financial Services
Open Text Corporation
Richmond Hill, ON
- Other
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 1 hour ago
Q
Revenue Operations Manager – Partner & Channel Operations
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
Quadient is seeking an experienced Revenue Operations Manager – Partner & Channel Operations to oversee the systems, processes, and data that support our partner and channel business.
Added 1 hour ago
M
Senior Manager, Audit Services
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…strengthening governance and risk management. As part of our global team, you'll collaborate across North America and Asia in diverse areas such as Human Resources, Third Party Risk…
Added 2 hours ago
SE
Sr End User Key Accounts Manager, Power & Grid
Schneider Electric
Toronto, ON · Milton, ON
- Full-time
As Senior End User Key Accounts Manager, Power & Grid, you will own the strategy for a portfolio of key accounts, build relationships from technical teams to executive leadership, and…
Added 2 hours ago
Q
Revenue Operations Manager – Partner & Channel Operations
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
Quadient is seeking an experienced Revenue Operations Manager – Partner & Channel Operations to oversee the systems, processes, and data that support our partner and channel business.
Added 2 hours ago
ML
Manager, Human Resources
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Part-time
The Human Resources Manager is responsible for providing strategic and operational HR leadership for the Courtneypark facility. This role leads the execution of enterprise HR programs,…
Added 2 hours ago
T
Customer Experience Associate
TD
London, ON
- Part-time
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product,…
Added 2 hours ago
T
Customer Experience Associate
TD
Mississauga, ON
- Part-time
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product,…
Added 3 hours ago
T
Personal Banking Associate
TD
Richmond, BC
- Full-time
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product,…
Added 3 hours ago
M
Solution Engineer Manager
Microsoft
Toronto, ON
- Full-time
As a Solution Engineer Manager, you will lead a team of Azure Solution Engineers who act as trusted advisors and subject matter experts in Azure. You will work closely with customers to…
Added 4 hours ago
TP
Manager, IT Vendor Performance & IT Audit
Toronto Pearson International Airport
Toronto, ON
- Full-time
…with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners,…
Added 4 hours ago
L
Principal Product Manager
Lightworks
Toronto, ON
- Full-time
Lightworks is a global AI engineering firm that integrates consequential technologies and bolsters mission-critical programs. Launched in the AI era, Lightworks is powered by people who…
Added 4 hours ago
Technical Account Manager, Advanced Materials
IMCD Group B.V.
Canada
IMCD Group, headquartered in Rotterdam, The Netherlands, is a leading global partner for the distribution and formulation of speciality chemicals and ingredients. IMCD is a strong,…
Added 4 hours ago
T
Customer Experience Associate
TD
Vancouver, BC
- Part-time
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product,…
Added 4 hours ago
T
TD Wealth- Client Service Associate- Private Investment Advice
TD
Quebec, QC
- Full-time
TD Private Investment Advice offers clients the chance to create one-on-one relationship with a dedicated and professional Investment Advisor (IA), while maintaining active participation in…
Added 4 hours ago
B
Prenatal Account Executive
BillionToOne
Ochre River, MB
- Full-time
…needs. This is a field sales position and reports to a Regional Manager -…
Added 4 hours ago
E
Business Line Manager - Surface Division
Epiroc
Mississauga, ON
- Full-time
About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we…
Added 5 hours ago
ML
Manager, Human Resources
Maple Leaf Foods Inc.
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Full-time
We’re a global food company with approximately 10,000 team members. We operate sites in 20+ locations across Canada. We also have locations in the U.S. and Mexico, and do business in Asia.
Added 5 hours ago
A
Territory Manager, Facial Aesthetics - Montreal West and Gatineau (12 month contract)
AbbVie
Pointe-Claire, QC
- Full-time
…valued? AbbVie Canada is looking to connect with a Territory Manager to join our commercial sales team. This role will cover the Montreal West and…
Added 5 hours ago
A
Territory Manager, Facial Aesthetics (North Shore of Montreal)
AbbVie
Blainville, QC
- Full-time
…valued? AbbVie Canada is looking to connect with a Territory Manager to join our commercial sales team. This role will cover the North Shore of…
Added 5 hours ago
IT
Payroll Specialist
Ideon Technologies
Richmond, BC
- Full-time
…companies recover the critical minerals required to power the global shift to clean energy – improving peoples’ lives and enhancing economic…

Nokia

Technical Support Engineer

Ottawa, ON, Canada
Kanata, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Description

At Nokia, we strive to create a connected world, and our Network Infrastructure Business Group leads the way in providing reliable and high-capacity networks. As a Technical Support Engineer, you will be at the forefront of our technical support operations, ensuring our customers receive exceptional service and support. Your expertise will be instrumental in maintaining and enhancing our reputation as a trusted partner for critical network infrastructure.

How You Will Contribute And What You Will Learn

Provide 24/7/365 technical support for NMS products, ensuring timely and accurate troubleshooting and resolution of customer issues.
Diagnose and perform corrective or preventative maintenance actions, escalating to higher support levels as needed.
Maintain and update Salesforce and outage documentation, contributing to and reviewing upgrade guides and procedural documentation.
Build and nurture strong customer relationships, ensuring high satisfaction through SLA-compliant services.
Act as an 'Outage Manager', identifying and managing the impact of outages and changes to customer networks.
Ensure comprehensive documentation of outage situations, meeting contractual root cause review obligations.
Provide effective and pragmatic recovery solutions, managing risks and communicating them to relevant stakeholders.
Supply input to and utilize knowledge management tools, sharing knowledge proactively within the team.
Adequately document all troubles for tracking and learning purposes, collaborating with internal resources to resolve technical issues.
Interface with the product business division (level 3/TEC) to ensure seamless support and knowledge transfer.

Key Skills And Experience

A degree in Computer Science or a related field is preferred, or equivalent practical experience in a technical support role.
Experience in Optics technology, Network Management Systems, and Technical Support (2LS/3LS) is an asset.
Familiarity with NPI/Customer Engineering domain is advantageous.
Excellent problem-solving and analytical skills, with a customer-centric approach.
Strong communication and interpersonal skills, with the ability to build rapport and manage customer expectations.
A proactive and self-motivated attitude, with a willingness to learn and adapt to new technologies.
Ability to work independently and manage multiple tasks in a fast-paced environment.
5% travel may be required for this role.
Adherence to ISO27001 information handling and safeguarding best practices is mandatory.
Nokia is an equal opportunity employer, and we value diversity and inclusion in our workforce.

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team

Some of our benefits in US :

Corporate Retirement Savings Plan
Health and dental benefits
Short-term disability, and long-term disability
Life insurance, and AD&D – Company paid 2x base pay
Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
Paid time off for holidays and Vacation
Employee Stock Purchase Plan
Tuition Assistance Plan
Adoption assistance
Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.

Disclaimer for US/Canada

Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide round-the-clock technical support for Network Management System products, troubleshoot and resolve customer issues, and coordinate escalations, maintenance, and outage recovery. Maintain customer and outage documentation, manage outage impacts and risks, meet service-level and root-cause review obligations, and share technical knowledge with internal teams and product support groups.

Requirements

A degree in Computer Science or a related field is preferred, or equivalent practical technical support experience; experience with optics, Network Management Systems, and second- or third-line support is an asset. Candidates should have strong analytical, problem-solving, communication, and customer-service skills, be able to work independently in a fast-paced environment, and follow ISO 27001 information-handling practices; travel of up to 5% may be required.

Skills

Technical Support
Network Management Systems
Optics Technology
Troubleshooting
Corrective and Preventative Maintenance
Outage Management
Root Cause Analysis
Knowledge Management
Technical Documentation
Risk Management
Problem-Solving
Analytical Skills
Communication
ISO 27001 Compliance

Benefits

Retirement Savings Plan
Health Benefits
Dental Benefits
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death and Dismemberment Insurance
Paid Time Off
Employee Stock Purchase Plan
Tuition Assistance
Adoption Assistance
Employee Assistance Program
Work-Life Resources

Visa sponsorship

Not detected in the job text

Keywords

Nokia
Network Infrastructure
Network Management Systems
NMS Products
Optics Technology
Technical Support
Second-Line Support
Third-Line Support
NPI
Customer Engineering
Salesforce
Outage Management
Troubleshooting
Corrective Maintenance
Preventative Maintenance
Root Cause Review
Service-Level Agreements
Knowledge Management
Upgrade Guides
Procedural Documentation
Risk Management
Customer Satisfaction
ISO 27001
Information Security
Telecommunications

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Work requirements

Jobs in Canada