Jobs in Canada

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Added 14 mins ago
CO
Technical Lead, HR/Finance (Oracle/PeopleSoft Enterprise FSCM & HCM Technical Administration)
City of Brampton
Brampton, ON
- Full-time
…experience applying Critical Patch Updates (CPU), PeopleSoft Update Manager (PUM) images, installing, configuring, monitoring, tuning and troubleshooting the PeopleSoft/PeopleTools…
Added 44 mins ago
VB
Senior Analyst, Sales Reporting
Vale Base Metals
Toronto, ON
- Full-time
Consolidate, validate, and reconcile sales information across multiple systems and stakeholders.
Added 44 mins ago
N
Technical Support Engineer
Nokia
Ottawa, ON · Kanata, ON
- Full-time
Experience in Optics technology, Network Management Systems, and Technical Support (2LS/3LS) is an asset.
Added 44 mins ago
RE
Senior Product Manager - Lifecycle & Growth (Apex Legends)
Respawn Entertainment
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
As a Senior Product Manager on Apex Legends, you will own how we reach players, bring them back, and keep them playing, across in-game messaging, email, web and creator channels.
Added 1 hour ago
RH
Senior Manager Analytics
Robert Half
Mississauga, ON
- $70 to $95 CAD / hour
- Contract
Work Arrangement: Hybrid, with 4 days per week onsite
Added 1 hour ago
FN
Application Business Analyst, IT Application Management
First National Financial LP
Toronto, ON · East York, ON
- Contract
Hybrid working environment (2-3 days in office)
Added 1 hour ago
OT
Senior Cloud Service Manager- Financial Services
Open Text Corporation
Richmond Hill, ON
- Other
Bachelor's degree in Management Information Systems, Business, Information Technology, or a related discipline.
Added 1 hour ago
Q
Revenue Operations Manager – Partner & Channel Operations
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
Quadient is seeking an experienced Revenue Operations Manager – Partner & Channel Operations to oversee the systems, processes, and data that support our partner and channel business.
Added 2 hours ago
W
Maintenance Manager
Weyerhaeuser
ON · Kenora, ON
- Full-time
…collective team, and our Core Values and People Principles guide our business decisions and how we operate every day. Weyerhaeuser is searching for a Maintenance and Engineering…
Added 2 hours ago
Q
Revenue Operations Manager – Partner & Channel Operations
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
Quadient is seeking an experienced Revenue Operations Manager – Partner & Channel Operations to oversee the systems, processes, and data that support our partner and channel business.
Added 2 hours ago
A
Portfolio Administrator - AM-26-226
Aviso
Vancouver, BC
- $70,000 to $80,000 CAD / year
- Full-time
Reporting to the Senior Manager, MAP Trading, the Portfolio Administrator is responsible for the daily portfolio administration of Credential's Separately Managed Account (SMA) programs and…
Added 3 hours ago
TB
Store Lead
Tailored Brands
Oakville, ON
- Full-time
Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business.
Added 3 hours ago
TR
Vice-président(e) exécutif(ve) (VPE)
Tender Retail
ON · Ontario, Canada
- Full-time
Tender Retail is looking for an Executive Vice President (EVP) to lead the business unit and own its results. Our business covers payment at the point of sale and electronic payment through…
Added 3 hours ago
Senior Product Manager - Lifecycle & Growth (Apex Legends)
Electronic Arts
Vancouver, BC
As a Senior Product Manager on Apex Legends, you will own how we reach players, bring them back, and keep them playing, across in-game messaging, email, web and creator channels.
Added 3 hours ago
B
Senior Associate, Account Transfers
BMO
Toronto, ON · YNG
- Full-time
Knowledge and experience using relevant systems and technology – Good.
Added 4 hours ago
TB
Assistant Manager
Tailored Brands
Nanaimo, BC
- Full-time
Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business opportunities.
Added 4 hours ago
TB
Store Lead
Tailored Brands
Toronto, ON
- Full-time
Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business.
Added 4 hours ago
L
Principal Product Manager
Lightworks
Toronto, ON
- Full-time
Bachelor's degree in Business, Business Administration, Management, Computer Science, Information Systems, Engineering or related fields PMP, CSM, AgilePM or related certifications
Added 5 hours ago
PT
Sales Development Representative
Procore Technologies
Toronto, ON · CA - Ontario - Toronto
- Full-time
Demonstrated interest and baseline knowledge in software solutions, technology sales, or consultative business development.
Added 5 hours ago
B
Prenatal Account Executive
BillionToOne
Ochre River, MB
- Full-time
…to OBGYN clinics & MFMs practices. You will deliver clinical information to both external clients throughout your territory and internal teams. You will have significant influence over how…
Added 5 hours ago
CC
Senior Manager New Business Development, Corporate Partnerships
Canadian Cancer Society
Toronto, ON
- Full-time
Job Title: Senior Manager New Business Development, Corporate Partnerships
Added 5 hours ago
CC
Manager, Sales Initiatives
Coca-Cola Canada Bottling Limited
Brampton, ON
- Full-time
Must have valid drivers’ license and vehicle
Added 5 hours ago
CC
Manager, Frontline Transformation
Coca-Cola Canada Bottling Limited
Brampton, ON
- Full-time
Must have valid drivers’ license and vehicle
Added 5 hours ago
Program Manager, Brand Studio
Stripe
Canada
…to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That…
Added 5 hours ago
CO
RCMP Casual Watch Clerk
City of Cranbrook
Cranbrook, BC
- Part-time
Must have the ability to obtain and maintain and RCMP Enhanced Security Clearance

Nokia

Technical Support Engineer

Ottawa, ON, Canada
Kanata, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Description

At Nokia, we strive to create a connected world, and our Network Infrastructure Business Group leads the way in providing reliable and high-capacity networks. As a Technical Support Engineer, you will be at the forefront of our technical support operations, ensuring our customers receive exceptional service and support. Your expertise will be instrumental in maintaining and enhancing our reputation as a trusted partner for critical network infrastructure.

How You Will Contribute And What You Will Learn

Provide 24/7/365 technical support for NMS products, ensuring timely and accurate troubleshooting and resolution of customer issues.
Diagnose and perform corrective or preventative maintenance actions, escalating to higher support levels as needed.
Maintain and update Salesforce and outage documentation, contributing to and reviewing upgrade guides and procedural documentation.
Build and nurture strong customer relationships, ensuring high satisfaction through SLA-compliant services.
Act as an 'Outage Manager', identifying and managing the impact of outages and changes to customer networks.
Ensure comprehensive documentation of outage situations, meeting contractual root cause review obligations.
Provide effective and pragmatic recovery solutions, managing risks and communicating them to relevant stakeholders.
Supply input to and utilize knowledge management tools, sharing knowledge proactively within the team.
Adequately document all troubles for tracking and learning purposes, collaborating with internal resources to resolve technical issues.
Interface with the product business division (level 3/TEC) to ensure seamless support and knowledge transfer.

Key Skills And Experience

A degree in Computer Science or a related field is preferred, or equivalent practical experience in a technical support role.
Experience in Optics technology, Network Management Systems, and Technical Support (2LS/3LS) is an asset.
Familiarity with NPI/Customer Engineering domain is advantageous.
Excellent problem-solving and analytical skills, with a customer-centric approach.
Strong communication and interpersonal skills, with the ability to build rapport and manage customer expectations.
A proactive and self-motivated attitude, with a willingness to learn and adapt to new technologies.
Ability to work independently and manage multiple tasks in a fast-paced environment.
5% travel may be required for this role.
Adherence to ISO27001 information handling and safeguarding best practices is mandatory.
Nokia is an equal opportunity employer, and we value diversity and inclusion in our workforce.

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team

Some of our benefits in US :

Corporate Retirement Savings Plan
Health and dental benefits
Short-term disability, and long-term disability
Life insurance, and AD&D – Company paid 2x base pay
Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
Paid time off for holidays and Vacation
Employee Stock Purchase Plan
Tuition Assistance Plan
Adoption assistance
Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.

Disclaimer for US/Canada

Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide round-the-clock technical support for Network Management System products, troubleshoot and resolve customer issues, and coordinate escalations, maintenance, and outage recovery. Maintain customer and outage documentation, manage outage impacts and risks, meet service-level and root-cause review obligations, and share technical knowledge with internal teams and product support groups.

Requirements

A degree in Computer Science or a related field is preferred, or equivalent practical technical support experience; experience with optics, Network Management Systems, and second- or third-line support is an asset. Candidates should have strong analytical, problem-solving, communication, and customer-service skills, be able to work independently in a fast-paced environment, and follow ISO 27001 information-handling practices; travel of up to 5% may be required.

Skills

Technical Support
Network Management Systems
Optics Technology
Troubleshooting
Corrective and Preventative Maintenance
Outage Management
Root Cause Analysis
Knowledge Management
Technical Documentation
Risk Management
Problem-Solving
Analytical Skills
Communication
ISO 27001 Compliance

Benefits

Retirement Savings Plan
Health Benefits
Dental Benefits
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death and Dismemberment Insurance
Paid Time Off
Employee Stock Purchase Plan
Tuition Assistance
Adoption Assistance
Employee Assistance Program
Work-Life Resources

Visa sponsorship

Not detected in the job text

Keywords

Nokia
Network Infrastructure
Network Management Systems
NMS Products
Optics Technology
Technical Support
Second-Line Support
Third-Line Support
NPI
Customer Engineering
Salesforce
Outage Management
Troubleshooting
Corrective Maintenance
Preventative Maintenance
Root Cause Review
Service-Level Agreements
Knowledge Management
Upgrade Guides
Procedural Documentation
Risk Management
Customer Satisfaction
ISO 27001
Information Security
Telecommunications

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Work requirements

Jobs in Canada