Jobs in Canada

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Added 13 mins ago
GC
Line Producer - EA SPORTS™ FC
Game Companies
Vancouver, BC
- Full-time
…strategy in partnership with the Lead Development Director and Technical Director. You will report directly to a Production Director.The mobile gaming audience and engagement for football…
Added 13 mins ago
R|
Animal Health Technician - Part-time Occasional
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Part-time
Under the general supervision of the manager of the Animal Resources Division, the incumbent performs animal care-related duties, technical procedures and administrative duties related to…
Added 13 mins ago
R|
Animal Care Worker - Part-time occasional
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Part-time
Under the general supervision of the Animal Resources Division Manager, the candidate performs animal care-related duties, technical procedures and administrative duties related to the care…
Added 13 mins ago
R|
Licensed Practical Nurse (LPN) or Research Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…the team by completing additional tasks as directed by the…
Added 13 mins ago
C
Gestionnaire de projets SAP senior (bilingue français/anglais)
CGI
Montreal, QC
- Full-time
SCGI is seeking a Senior Project Manager (Bilingual French/English) to lead complex SAP implementation and integration initiatives in manufacturing and supply chain environments. The…
Added 13 mins ago
VB
Technical Marketing Specialist
Vale Base Metals
Toronto, ON
- Full-time
…based in Toronto and reports to the Senior Market Development Manager. The Technical Marketing Specialist is responsible for connecting technical product knowledge, operational…
Added 13 mins ago
VB
Specialist, Data Developer
Vale Base Metals
Toronto, ON
- Full-time
You will report to the Manager, Data Platforms and Foundation and work closely with cross-functional teams including data scientists, analysts, architects, and business stakeholders.
Added 13 mins ago
VB
Sr. Specialist - Project Risk Management
Vale Base Metals
Toronto, ON
- Full-time
This permanent position reports to the Sr. Manager, Project Controls – Canada and provides senior functional leadership for Project Risk Management across Vale Base Metals’ Canadian studies…
Added 13 mins ago
VB
Specialist, Technical - Business Planning Architecture
Vale Base Metals
Toronto, ON
- Full-time
We are seeking a Specialist, Technical – Business Planning Architecture to join our Operating Model team in Toronto, Ontario or Sudbury, Ontario or Saint John’s, Newfoundland.
Added 13 mins ago
N
Technical Support Engineer
Nokia
Ottawa, ON · Kanata, ON
- Full-time
…way in providing reliable and high-capacity networks. As a Technical Support Engineer, you will be at the forefront of our technical support operations, ensuring our customers receive…
Added 13 mins ago
FH
Registered Nurse, Transition Line (Specialty Nursing) - Langley Memorial Hospital
Fraser Health Authority
Langley (District), BC · City of Langley, BC
- $41.42 to $59.52 CAD / hour
- Full-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 13 mins ago
KM
Transducer Manufacturing Associate - Contract
Kongsberg Maritime
Port Coquitlam, BC
- Full-time
Reporting to the Site / Operations Manager, the Transducer Manufacturing Associate is an entry-level role that supports the manufacture, assembly, testing, and repair of transducers for…
Added 13 mins ago
AF
HR Generalist
Armstrong Fluid Technology
Toronto, ON
- Full-time
Facilitate talent reviews and succession planning for critical leadership, technical, and functional positions.
Added 29 mins ago
Sr AVP- Sr Engagement Manager
EXL
Canada
Mentor delivery managers, engagement leads, solution architects, analytics leaders, and technical teams.
Added 43 mins ago
BD
Sales & Proposals Specialist
Black Diamond Lodging & Accommodations
Calgary, AB
- Full-time
Reporting to the General Manager, Workforce Canada, this sales-team support role will be client facing and accessible. This incumbent will be a holder of contracts, data points, follow-ups…
Added 43 mins ago
A
Channel Account Specialist - Eastern Region
ABB
Montreal, QC · Saint-Laurent, QC
- Full-time
In this role, you will serve as a key operational partner to ABB’s distributor network, providing day-to-day support, technical product guidance, and commercial decision-making to ensure…
Added 43 mins ago
A
Training & Enablement Coordinator
ABB
Montreal, QC · Saint-Laurent, QC
- Full-time
Collaborate with Product Marketing and subject matter experts to organize and deliver technical training for internal employees, distributors, and customers.
Added 43 mins ago
CB
Gestionnaire de plateforme de données d'entreprise/ Enterprise Data Platform Manager
Cannara Biotech Inc.
Montreal, QC
- Full-time
Added 43 mins ago
RH
Senior Manager Analytics
Robert Half
Mississauga, ON
- $70 to $95 CAD / hour
- Contract
Work Arrangement: Hybrid, with 4 days per week onsite
Added 43 mins ago
FN
Application Business Analyst, IT Application Management
First National Financial LP
Toronto, ON · East York, ON
- Contract
Hybrid working environment (2-3 days in office)
Added 43 mins ago
SC
Commercial Lead
SYSTRA Canada
Toronto, ON
- Full-time
We are looking for a Senior Commercial Manager for the GoExpansion project as part of the MCS Delivery Partner Consortium.
Added 59 mins ago
OT
Senior Cloud Service Manager- Financial Services
Open Text Corporation
Richmond Hill, ON
- Other
As a Senior Client Success Manager, you will serve as the primary point of contact for a portfolio of high-value Managed Services customers, owning the overall client delivery experience…
Added 1 hour ago
J
Engineering Project Manager - Developer Services
Jobgether
Canada
- Full-time
…next steps. Our partner is looking for an Engineering Project Manager - Developer Services based in the Canada…
Added 1 hour ago
TS
Facilities Maintenance Technician
The Salvation Army in Canada
AB · Edmonton, AB
- Full-time
The Facilities Maintenance Technician provides technical and operational support for the organization’s multiple facilities and property assets. Reporting to the Facilities Manager, the…
Added 1 hour ago
L
Software Developer - Tools
Limina
Toronto, ON
- Full-time
…engineering velocity and productivity. You will solve complex technical challenges to streamline how our tech teams build, test, and deploy software and machine learning…

Nokia

Technical Support Engineer

Ottawa, ON, Canada
Kanata, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Description

At Nokia, we strive to create a connected world, and our Network Infrastructure Business Group leads the way in providing reliable and high-capacity networks. As a Technical Support Engineer, you will be at the forefront of our technical support operations, ensuring our customers receive exceptional service and support. Your expertise will be instrumental in maintaining and enhancing our reputation as a trusted partner for critical network infrastructure.

How You Will Contribute And What You Will Learn

Provide 24/7/365 technical support for NMS products, ensuring timely and accurate troubleshooting and resolution of customer issues.
Diagnose and perform corrective or preventative maintenance actions, escalating to higher support levels as needed.
Maintain and update Salesforce and outage documentation, contributing to and reviewing upgrade guides and procedural documentation.
Build and nurture strong customer relationships, ensuring high satisfaction through SLA-compliant services.
Act as an 'Outage Manager', identifying and managing the impact of outages and changes to customer networks.
Ensure comprehensive documentation of outage situations, meeting contractual root cause review obligations.
Provide effective and pragmatic recovery solutions, managing risks and communicating them to relevant stakeholders.
Supply input to and utilize knowledge management tools, sharing knowledge proactively within the team.
Adequately document all troubles for tracking and learning purposes, collaborating with internal resources to resolve technical issues.
Interface with the product business division (level 3/TEC) to ensure seamless support and knowledge transfer.

Key Skills And Experience

A degree in Computer Science or a related field is preferred, or equivalent practical experience in a technical support role.
Experience in Optics technology, Network Management Systems, and Technical Support (2LS/3LS) is an asset.
Familiarity with NPI/Customer Engineering domain is advantageous.
Excellent problem-solving and analytical skills, with a customer-centric approach.
Strong communication and interpersonal skills, with the ability to build rapport and manage customer expectations.
A proactive and self-motivated attitude, with a willingness to learn and adapt to new technologies.
Ability to work independently and manage multiple tasks in a fast-paced environment.
5% travel may be required for this role.
Adherence to ISO27001 information handling and safeguarding best practices is mandatory.
Nokia is an equal opportunity employer, and we value diversity and inclusion in our workforce.

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team

Some of our benefits in US :

Corporate Retirement Savings Plan
Health and dental benefits
Short-term disability, and long-term disability
Life insurance, and AD&D – Company paid 2x base pay
Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
Paid time off for holidays and Vacation
Employee Stock Purchase Plan
Tuition Assistance Plan
Adoption assistance
Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.

Disclaimer for US/Canada

Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide round-the-clock technical support for Network Management System products, troubleshoot and resolve customer issues, and coordinate escalations, maintenance, and outage recovery. Maintain customer and outage documentation, manage outage impacts and risks, meet service-level and root-cause review obligations, and share technical knowledge with internal teams and product support groups.

Requirements

A degree in Computer Science or a related field is preferred, or equivalent practical technical support experience; experience with optics, Network Management Systems, and second- or third-line support is an asset. Candidates should have strong analytical, problem-solving, communication, and customer-service skills, be able to work independently in a fast-paced environment, and follow ISO 27001 information-handling practices; travel of up to 5% may be required.

Skills

Technical Support
Network Management Systems
Optics Technology
Troubleshooting
Corrective and Preventative Maintenance
Outage Management
Root Cause Analysis
Knowledge Management
Technical Documentation
Risk Management
Problem-Solving
Analytical Skills
Communication
ISO 27001 Compliance

Benefits

Retirement Savings Plan
Health Benefits
Dental Benefits
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death and Dismemberment Insurance
Paid Time Off
Employee Stock Purchase Plan
Tuition Assistance
Adoption Assistance
Employee Assistance Program
Work-Life Resources

Visa sponsorship

Not detected in the job text

Keywords

Nokia
Network Infrastructure
Network Management Systems
NMS Products
Optics Technology
Technical Support
Second-Line Support
Third-Line Support
NPI
Customer Engineering
Salesforce
Outage Management
Troubleshooting
Corrective Maintenance
Preventative Maintenance
Root Cause Review
Service-Level Agreements
Knowledge Management
Upgrade Guides
Procedural Documentation
Risk Management
Customer Satisfaction
ISO 27001
Information Security
Telecommunications

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Work requirements

Jobs in Canada