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Added 13 mins ago
Field Coordinator - Kiewit Foundations District
Kiewit
Calgary, AB · Burnaby, BC
…professionally and ethically. Reporting to a Project Engineer or Project Manager, your main duties will include contract administration, project planning, scheduling, and project reporting.…
Added 13 mins ago
R
Account Manager
REXEL
Kitchener, ON
- $65,000 to $75,000 CAD / year
- Full-time
As the Account Manager based in Tri City (Kitchener, Waterloo, and Cambridge), you will develop strategies to increase sales growth in our existing customer database. Reporting to the…
Added 13 mins ago
R
Account Manager
REXEL
London, ON
- $65,000 to $75,000 CAD / year
- Full-time
As the Account Manager based in London, ON you will develop strategies to increase sales growth in our existing customer database. Reporting to the Regional Sales Manager, you will also…
Added 28 mins ago
Manager Indigenous Relations
FortisAlberta
Calgary, AB
Provide support to Indigenous customers with regards to new and upgraded electric services, service connections/disconnections, and general customer account management.
Added 28 mins ago
PR
Administrative Assistant (Full-Time)
PARC Retirement Living
West Vancouver, BC
- Full-time
Permanent, Full-Time (30-40 hrs) | Benefited Position | Schedule: Tuesday to Saturday | Shift: 10:00am - 6:00pm | Hourly Rate: $27.63 - $28.73
Added 28 mins ago
R
Enterprise Change Enablement Manager
RBC
Toronto, ON
- Full-time
Customer service, teamwork, and stakeholder management experience
Added 41 mins ago
AU
HR Specialist
Alsco Uniforms
Edmonton, AB
- Full-time
…location and region. This position reports directly to the General Manager with a dotted line to the Regional Human Resources Business…
Added 41 mins ago
AU
HR Specialist
Alsco Uniforms
Surrey, BC
- Full-time
…location and region. This position reports directly to the General Manager with a dotted line to the Regional Human Resources Business…
Added 41 mins ago
AG
Program Specialist I
Allegis Global Solutions
Mississauga, ON
- Full-time
…maintaining relationships with Hiring Managers and managing the full lifecycle of the requisition process including requisition intake, shortlisting, sourcing management, onboarding, worker…
Added 41 mins ago
CI
Water Treatment Account Manager
Chem-Aqua, Inc.
Trois-Rivières, QC · Greater Trois-Rivieres Metropolitan Area
- Full-time
The Account Manager is a field-based position providing hands-on servicing of boiler and cooling water systems for our existing customer base, including but not limited to chemical testing,…
Added 41 mins ago
TH
Department Supervisor Full-Time - 7265 Saskatoon South
The Home Depot Canada
Saskatoon, SK
- Full-time
Health and Dental Benefits for Full Time associates
Added 41 mins ago
MV
Talent Acquisition Specialist
Mount Valley Foundation Services
Burlington, ON
- Full-time
The Talent Acquisition Specialist (TAS) is responsible for full-cycle, high-volume recruiting to drive the growth of various operational areas of the organization. The Talent Acquisition…
Added 41 mins ago
WO
Territory Manager - LCBO-Conv (GTA East) (Full Time)
Women of the Vine & Spirits
Toronto, ON
- Full-time
As a full-time benefits-eligible employee, you can participate in the Group Flexible Benefits Plan and the Registered Retirement Savings Program (RRSP). The Benefits Plan includes…
Added 41 mins ago
TH
Pro Account Sales Associate Full-Time - 7065 South Common
The Home Depot Canada
AB · Edmonton, AB
- Full-time
…responsibilities for this position include providing outstanding service to customers through the sharing of product knowledge of all store departments and developing and maintaining…
Added 41 mins ago
TH
Order Picker Full-Time - 7065 South Common
The Home Depot Canada
AB · Edmonton, AB
- Full-time
…out of the store and loaded onto the truck. As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS…
Added 41 mins ago
TH
Lot Associate Full -Time - 7050 Spruce Grove
The Home Depot Canada
Spruce Grove, AB
- Full-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
Added 43 mins ago
SC
Produce - Clerk Produce (Part-Time)
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Toronto, ON
- Part-time
A day in the life of a Produce Clerk: As a customer yourself, you know how important it is to find exactly the produce you are looking for. Maintaining a well-stocked department so that the…
Added 43 mins ago
Animal Protection Officer
The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA)
Kelowna, BC
The APO is expected to carry out the full range of duties of an Animal Protection Officer relating to all Federal, and Provincial laws relevant to animals as may from time to time be agreed…
Added 43 mins ago
Assistant Resident Manager (Sherbrooke)
Realstar
Sherbrooke, QC
Demonstrate excellent customer service and a "can-do" attitude
Added 43 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Cookstown, ON
Keep the store running smoothly and ensure your team provides outstanding customer service;
Added 43 mins ago
Assistant Resident Manager (Kelowna)
Realstar
Kelowna, BC
Providing exceptional customer service to residents and potential residents
Added 43 mins ago
Assistant Resident Manager Team (Sherbrooke)
Realstar
Sherbrooke, QC
Demonstrate excellent customer service and a "can-do" attitude
Added 43 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Nanaimo, BC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 43 mins ago
Event Technician - Casual
BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)
Vancouver, BC
Customer service experience dealing directly with clients is an asset
Added 43 mins ago
Assistant Store Manager
JD Sports / Livestock / Size?
Markham, ON
Our Retail team is looking for an Assistant Store Manager at our CF Markville location! Come join our quickly growing and developing team at JD Sports Canada. Main responsibilities include…

Nokia

Customer Project Manager

600 March Road, Ottawa, ON, K2K 2E6, Canada

Full-time

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Job details

Job type: Full-time
Experience: Typically requires 5-8 years extensive relevant experience and/or a graduate / postgraduate equivalent degree.
Posting language: English
Posted: Oct 8, 2026

Original job description

Family Description

Project Management (PM) comprises project management for execution of cross-functional / geographical projects and programmes from initiation to completion. Covers determination of project / programme goals and support of business objectives and strategies. Ensures projects / programmes achieve their targets, keep their schedule, and maintain estimated cost, time, and quality within planned scope. Covers management of risks that affect the delivery of project outcomes.

Subfamily Description

Customer Project Management (CPM) ensures customer projects / programmes are delivered within agreed scope, budget, schedule, and quality. Contains projects throughout all phases, starting from delivery approach identification to completion / care / operation. Comprises management of customer (and all stakeholder) relationships and expectations during the contract fulfilment as well as project team members / resources. Contains project risk management, and driving of improvement actions to secure project gross margin and upselling and cross-selling.

Responsibilities

•Manages customer programme (collection of projects managed together for business benefits) or project* for a defined product and / or service scope for a medium / large and / or complex customer contract with medium / high risk probability.

•Contract might be defined as key project by BG / market. Delivers the operational and project single/multiple BG / BUs scope to the customer.

•Ensures all project and operational management is in full alignment with Nokia Mode of Operation (MoO), BG / BL guidelines and the PM@Nokia methodology.

•Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).

•Assures consistency among project financial, product and service forecast activities.

•Participates in pre-sales and sales process activities.

•Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.

•Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors progress against it.

•Ensures project contract management process is initiated and executed.

•Defines the customisation of any global operational processes together with relevant point of contacts to meet project requirements (for example, network operations, supply chain, logistics, and acceptance).

•Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.

•Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.

•Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope.

•Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.

•Actively applies appropriate best practices and lessons learned throughout the life of the project. Monitors, controls and reports KPIs defined in customer contract.

•Ensures data in all project-related tools and repositories is kept up-to-date and with high quality.

•Conducts thorough risk management for all project risks and opportunities.

•Seeks to define new opportunities to expand and renew contracts with the customer.

•Leads the project team and may perform some line manager responsibilities.

•Completes the project closure and / or handover as required (for example, complete contractual requirements, post calculation, lessons learned). (The term customer project refers generally to all forms of Nokia customer contracts, projects with a definitive start and end, and programmes as collections of projects managed together for business benefits which may contain an ongoing operations business)

Qualifications

Impact

Impact is short-term through individual and team contributions. Scope is primarily within own subject area in a function/unit. Actions and errors impact on program, project or function. Provides measurable input into new products, processes, standards or operational plans in support of the organisation's business strategies, with some impact on business unit/ function overall results.

Scope & Contribution

Individual Contributor: Operates autonomously in own subject area. Can analyze, develop and implement concepts and solutions as a subject matter expert. Increased awareness of and involvement outside of own subject area. Distills big picture. Makes decisions about and prioritizes own work. Managerial/Supervisory: Clear managerial responsibilities for people. Typically first level of solid line management. Interprets policies. Ensures existing plans are put into operation. Executes and/or oversees processes to meet customer needs. Responsible for analysis, design & development of policies, plans, programs.

Innovation

Carries out specialised activities/projects according to general direction. Influences others to support decisions. Works mostly independently. Analyze situations or data that requires review of relevant factors. Solutions can often be checked and proved. Demonstrates success in multiple roles and is adaptable to manage complex changing business environments.

Communication

Communicates with parties within and outside of own job function and teams, and typically has responsibilities for communicating with parties external to the organisation, which may include customers or vendors.Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches.Has cross-cultural knowledge and global mindset Requires ability to communicate with executive leadership regarding matters of significant importance to the organisation. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.

Knowledge & Experience

Management Experience / Achieved well-advanced skills of a specific professional discipline combining deep knowledge of theory and organisational practice or expertise. Recognised expert in their field (depth & breadth). Typically requires 5-8 years extensive relevant experience and/or a graduate / postgraduate equivalent degree.

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More about this job

Responsibilities

The Customer Project Manager is responsible for the end-to-end delivery of complex customer projects, ensuring they meet scope, budget, schedule, and quality requirements. They act as the primary interface for customers and stakeholders while managing project teams, risks, and financial performance.

Requirements

Candidates must possess 5-8 years of extensive relevant experience in project management and a graduate or postgraduate equivalent degree. The role requires strong leadership skills, a global mindset, and the ability to communicate effectively with executive leadership.

Skills

Project management
Risk management
Contract management
Financial forecasting
Change management
Stakeholder management
Quality assurance
Strategic planning
Communication
Leadership
Negotiation
Supply chain management
Logistics
KPI monitoring
Upselling

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Customer Project Manager
Risk Management
Contract Management
Financial Forecasting
Change Management
Stakeholder Management
Quality Improvement
Supply Chain
Logistics
KPI
Upselling
Cross-selling
Nokia Mode of Operation
PM@Nokia
Operational Management
Pre-sales
Sales Process
Customer Satisfaction
Project Closure
Lessons Learned
Strategic Planning
Communication Plan
Network Operations
Acceptance
Project Lifecycle
Resource Management
Business Objectives
Cross-functional
Geographical Projects

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