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Added 24 mins ago
RO
Accounting Supervisor
Resorts of the Canadian Rockies
Kimberley, BC
- Full-time
…Full-time year-round position reporting to the People & Culture Manager. The Accounting Supervisor is responsible for overseeing daily accounting operations for the resort. This role…
Added 55 mins ago
T
Quality Engineer I
TD
Toronto, ON
- Full-time
Added 1 hour ago
ST
Accounts Receivable Specialist
Sinclair Technologies
Aurora, ON
- $55,000 to $60,000 CAD / year
- Full-time
Added 1 hour ago
CI
Account Manager
CMB Insurance Brokers
Saskatoon, SK
- Full-time
As an Account Manager, working with the Sales Team and under the direction of the Service Supervisor, you will support the growth, placement, renewal, and ongoing servicing of client…
Added 1 hour ago
NI
Accounts Receivable Specialist
NORSAT INTERNATIONAL INC
Aurora, ON
- $55,000 to $60,000 CAD / year
- Full-time
Added 2 hours ago
B
Group Product Manager, Home Financing
BMO
Toronto, ON · BMOPLACE
- Full-time
The Group Product Manager operates as a senior Home Financing product subject-matter expert and trusted advisor. The role leads through a complex matrix, mobilizing partners across…
Added 2 hours ago
CT
Service Manager
Convergint Technologies Ltd
Mississauga, ON
- $130,000 to $135,000 CAD / year
Convergint is currently recruiting for a Service Manager to join our growing team in our Toronto location. As the Service Manager, you will be responsible for the Overall management and…
Added 2 hours ago
DC
Supervisor, Budget and Financial Services
Durham Catholic District School Board
Oshawa, ON
- Full-time
Reporting to the Manager of Finance, the Supervisor of Budget and Financial Services is responsible for the supervision and administration of the Board’s accounting operations, including…
Added 2 hours ago
Customer Experience Manager
Laura Canada
Ottawa, ON
As part of Management, the Store Assistant Manager possesses a passion for fashion and customer service. They recruit and lead a winning team that provides a unique and memorable shopping…
Added 2 hours ago
Multiplatform Content Scheduler
Corus Entertainment
Toronto, ON
Manage content rotations, collections, and channel lineups.
Added 3 hours ago
M
Night Audit Manager
Marriott
Edmonton, AB
- Full-time
Added 3 hours ago
LG
Seasonal Sales Associate - Square One
Lisa Gozlan
Mississauga, ON
- Temporary
Identify opportunities for cross-selling and upselling across jewelry collections and services.
Added 4 hours ago
A
Residential Property Administrator
Akelius
Montreal, QC
- Temporary
The Property Administrator will work in partnership with the Property Manager to ensure that the business objectives of the assigned U.S. portfolio are achieved. The successful candidate…
Added 4 hours ago
TC
VAM And LMS BSA
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $100,000 CAD / year
- Full-time
A Job Description (JD) containing these terms typically targets roles like Business Analyst, Product Manager, Solution Architect, Technical Lead, or Implementation Specialist within a…
Added 4 hours ago
TE
Account Manager - New Installation (Victoria, BC)
TK Elevator
Victoria, BC
- Full-time
…qualifications. All final hiring decisions are made by either the hiring manager or the recruitment…
Added 4 hours ago
Assistant Manager / Customer Experience Lead
Laura Canada
Kelowna, BC
…Laval, Quebec, we design, produce, market and sell our fashion collections across…
Added 5 hours ago
AR
Residential Property Administrator
Akelius Residential Property AB
Montreal, QC
- Temporary
The Property Administrator will work in partnership with the Property Manager to ensure that the business objectives of the assigned U.S. portfolio are achieved. The successful candidate…
Added 5 hours ago
L
Financial Service Representative - LendDirect Office 1630
LendDirect
Windsor, ON
- Full-time
…to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move into a BM…
Added 5 hours ago
AF
Financial Service Representative - LendDirect Office 1630
Attain Finance
Windsor, ON
- Full-time
…to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move into a BM…
Added 5 hours ago
TT
Collections Specialist
Titanium Transportation Group Inc.
Bolton, ON
- Full-time
Reporting to the Manager, Credit & /Collections and will be responsible for contacting customers to manage collections (receivables)
Added 5 hours ago
FG
Agriculture Sales Associate
Flaman Group of Companies
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Regular communication with the Store Manager and Sales Manager
Added 5 hours ago
Sales Associate
Laura Canada
Sherwood Park, AB
…Laval, Quebec, we design, produce, market and sell our fashion collections across…
Added 5 hours ago
Y
Accounts Receivable Associate
YORK1
Toronto, ON
- Full-time
- Contract
Added 6 hours ago
N
Customer Project Manager
Nokia
Ottawa, ON
- Full-time
Leads the project team and may perform some line manager responsibilities.
Added 6 hours ago
EB
General Manager
Enterprise Brant
Brantford, ON
- Full-time
General Manager, Enterprise BrantJob Title, Employment Type, Location, Reporting Line

Nokia

Customer Project Manager

600 March Road, Ottawa, ON, K2K 2E6, Canada

Full-time

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Job details

Job type: Full-time
Experience: Typically requires 5-8 years extensive relevant experience and/or a graduate / postgraduate equivalent degree.
Posting language: English
Posted: Oct 8, 2026

Original job description

Family Description

Project Management (PM) comprises project management for execution of cross-functional / geographical projects and programmes from initiation to completion. Covers determination of project / programme goals and support of business objectives and strategies. Ensures projects / programmes achieve their targets, keep their schedule, and maintain estimated cost, time, and quality within planned scope. Covers management of risks that affect the delivery of project outcomes.

Subfamily Description

Customer Project Management (CPM) ensures customer projects / programmes are delivered within agreed scope, budget, schedule, and quality. Contains projects throughout all phases, starting from delivery approach identification to completion / care / operation. Comprises management of customer (and all stakeholder) relationships and expectations during the contract fulfilment as well as project team members / resources. Contains project risk management, and driving of improvement actions to secure project gross margin and upselling and cross-selling.

Responsibilities

•Manages customer programme (collection of projects managed together for business benefits) or project* for a defined product and / or service scope for a medium / large and / or complex customer contract with medium / high risk probability.

•Contract might be defined as key project by BG / market. Delivers the operational and project single/multiple BG / BUs scope to the customer.

•Ensures all project and operational management is in full alignment with Nokia Mode of Operation (MoO), BG / BL guidelines and the PM@Nokia methodology.

•Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).

•Assures consistency among project financial, product and service forecast activities.

•Participates in pre-sales and sales process activities.

•Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.

•Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors progress against it.

•Ensures project contract management process is initiated and executed.

•Defines the customisation of any global operational processes together with relevant point of contacts to meet project requirements (for example, network operations, supply chain, logistics, and acceptance).

•Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.

•Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.

•Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope.

•Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.

•Actively applies appropriate best practices and lessons learned throughout the life of the project. Monitors, controls and reports KPIs defined in customer contract.

•Ensures data in all project-related tools and repositories is kept up-to-date and with high quality.

•Conducts thorough risk management for all project risks and opportunities.

•Seeks to define new opportunities to expand and renew contracts with the customer.

•Leads the project team and may perform some line manager responsibilities.

•Completes the project closure and / or handover as required (for example, complete contractual requirements, post calculation, lessons learned). (The term customer project refers generally to all forms of Nokia customer contracts, projects with a definitive start and end, and programmes as collections of projects managed together for business benefits which may contain an ongoing operations business)

Qualifications

Impact

Impact is short-term through individual and team contributions. Scope is primarily within own subject area in a function/unit. Actions and errors impact on program, project or function. Provides measurable input into new products, processes, standards or operational plans in support of the organisation's business strategies, with some impact on business unit/ function overall results.

Scope & Contribution

Individual Contributor: Operates autonomously in own subject area. Can analyze, develop and implement concepts and solutions as a subject matter expert. Increased awareness of and involvement outside of own subject area. Distills big picture. Makes decisions about and prioritizes own work. Managerial/Supervisory: Clear managerial responsibilities for people. Typically first level of solid line management. Interprets policies. Ensures existing plans are put into operation. Executes and/or oversees processes to meet customer needs. Responsible for analysis, design & development of policies, plans, programs.

Innovation

Carries out specialised activities/projects according to general direction. Influences others to support decisions. Works mostly independently. Analyze situations or data that requires review of relevant factors. Solutions can often be checked and proved. Demonstrates success in multiple roles and is adaptable to manage complex changing business environments.

Communication

Communicates with parties within and outside of own job function and teams, and typically has responsibilities for communicating with parties external to the organisation, which may include customers or vendors.Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches.Has cross-cultural knowledge and global mindset Requires ability to communicate with executive leadership regarding matters of significant importance to the organisation. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.

Knowledge & Experience

Management Experience / Achieved well-advanced skills of a specific professional discipline combining deep knowledge of theory and organisational practice or expertise. Recognised expert in their field (depth & breadth). Typically requires 5-8 years extensive relevant experience and/or a graduate / postgraduate equivalent degree.

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More about this job

Responsibilities

The Customer Project Manager is responsible for the end-to-end delivery of complex customer projects, ensuring they meet scope, budget, schedule, and quality requirements. They act as the primary interface for customers and stakeholders while managing project teams, risks, and financial performance.

Requirements

Candidates must possess 5-8 years of extensive relevant experience in project management and a graduate or postgraduate equivalent degree. The role requires strong leadership skills, a global mindset, and the ability to communicate effectively with executive leadership.

Skills

Project management
Risk management
Contract management
Financial forecasting
Change management
Stakeholder management
Quality assurance
Strategic planning
Communication
Leadership
Negotiation
Supply chain management
Logistics
KPI monitoring
Upselling

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Customer Project Manager
Risk Management
Contract Management
Financial Forecasting
Change Management
Stakeholder Management
Quality Improvement
Supply Chain
Logistics
KPI
Upselling
Cross-selling
Nokia Mode of Operation
PM@Nokia
Operational Management
Pre-sales
Sales Process
Customer Satisfaction
Project Closure
Lessons Learned
Strategic Planning
Communication Plan
Network Operations
Acceptance
Project Lifecycle
Resource Management
Business Objectives
Cross-functional
Geographical Projects

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