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Added 6 mins ago
AC
Senior Manager Global Internal Audit and Internal Controls
Alimentation Couche-Tard
Laval, QC
- Internship
…leadership experience, including coaching, engagement, talent development, performance management, and succession planning.Demonstrated ability to influence and collaborate with senior…
Added 6 mins ago
SF
Senior Manager, Marketing- (18 Month Secondment/Contract)- Simplii Financial
Simplii Financial
Toronto, ON
- Full-time
…life through insight-led, integrated marketing that supports business growth and deepens client relationships. As Senior Manager, Simplii Marketing, you'll lead the planning and execution…
Added 6 mins ago
SM
Project Manager III Project Management Office
St. Michael's Hospital
Toronto, ON
- Temporary
Partner with Manager and Senior Director on workforce planning, recruitment, and team development.
Added 6 mins ago
TI
Data Scientist
TekStaff IT Solutions
Toronto, ON
- Contract
Reporting to the Senior Advanced Analytics Manager, the Data Scientist will be conducting all analytical activities related to FCRM transaction monitoring systems.
Added 6 mins ago
ZC
Automation Engineer
Zurich Canada
Toronto, ON
- Full-time
Reporting to the IT Manager, you will contribute to the development and automation of Guidewire InsuranceSuite applications while building your expertise in Guidewire technologies,…
Added 6 mins ago
S
Manager - Accounting & Reconciliation
Scotiabank
Souris, PE
- Full-time
Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management…
Added 6 mins ago
R
Senior Manager, Content Development and Production (French Services) (On Site)
Radio-Canada
Trois-Rivières, QC
- Full-time
Radio-Canada’s multimedia station in Sherbrooke is seeking a Senior Manager, Content Development and Production. Reporting to and working collaboratively with regional leadership, you will…
Added 6 mins ago
WI
Instrumentation and Control Designer
WSP in Canada
Toronto, ON · Etobicoke, ON
- Full-time
Reporting to the Senior Manager of Electrical Engineering, you will join a dynamic and growing Resources team within the Mining and Metals Subsector where you will be responsible to plan,…
Added 6 mins ago
ZC
Claims Investigator, Investigative Services
Zurich Canada
Waterloo, ON
- Full-time
Reporting to the Claims Fraud and Investigations Manager, you will conduct investigations of suspected insurance fraud and complex claims matters while delivering high-quality investigative…
Added 6 mins ago
ZC
Senior Claims Investigator, Personal Lines Claims, Investigative Services
Zurich Canada
Waterloo, ON
- Full-time
Zurich Canada is currently looking for a Senior Claims Investigator, Personal Lines Claims for our Waterloo office and to join the Investigative Services (INS) team.
Added 6 mins ago
RR
Human Resources Manager
Red Road Recovery
Salmon Arm, BC
- Full-time
The Human Resources Manager is an experienced individual contributor responsible for executing all end-to-end operational and administrative HR functions across Red Road Recovery's multiple…
Added 6 mins ago
OD
Manager, Governance, Risk & Audit
Ontario Dig Authority
Guelph, ON
- Full-time
The Manager, Governance, Risk & Audit is responsible for leading Ontario Dig Authority’s enterprise risk framework, and providing independent and objective advisory services designed to…
Added 6 mins ago
O
Chief Compliance Officer
Objectway
Toronto, ON
- Full-time
Nest Wealth Asset Management is a regulated Portfolio Manager and Canada’s first robo -adviser established in 2014 . Our business is focused on personalization, cost-effectiveness and…
Added 6 mins ago
CM
Account Manager
Cynergy Mechanical
Uxbridge, ON
- Full-time
Sales, business development, and negotiation skills to prepare proposals, support pricing discussions, and identify growth opportunities.
Added 7 mins ago
Manager HR Systems
Region of Waterloo
Kitchener, ON
Manages system enhancement initiatives, strategies, upgrades, training, business process improvements, data governance, reporting and analytics programs, and technology projects in support…
Added 7 mins ago
BB
Business Development Coordinator
Bloomstar Bouquet
ON
- $51,000 to $56,000 CAD / year
- Full-time
We are seeking a motivated and detail-oriented Business Development Coordinator to support customer engagement, program execution, and business growth initiatives across the organization.…
Added 7 mins ago
BB
Sales Representative
Bloomstar Bouquet
ON
- $45,000 to $50,000 CAD / year
- Full-time
…to support customer service and sales activities across the business. Reporting directly to the Senior Business Development Manager, this role plays an important part in managing customer…
Added 7 mins ago
Senior CAPEX Engineering Manager
Amrize
Mississauga, ON
We’re seeking a Senior CAPEX Engineering Manager who’s ready to put your skills to work on projects that matter - and build a career with a company that’s building North America.
Added 7 mins ago
TT
Manager, Business Development WTC
The Toronto Region Board of Trade
Toronto, ON
- $75,000 to $110,000 CAD / year
- Full-time
Reporting to the VP, World Trade Centre – Toronto, the Manager, Business Development WTC builds and grows WTC-T's referral, corporate and international partnerships in support of all trade,…
Added 7 mins ago
Corporate Accountant | Great West
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
…reconciliations, and work closely with stakeholders across Finance and the business. This role offers broad exposure to IFRS reporting, financial statement preparation, and the…
Added 7 mins ago
B
VIP & Player Experience Manager
Blazesoft
Concord, ON
- Full-time
Minimum 4 years in VIP management, account management, player development, customer success or high-value customer support - ideally in iGaming, social or sweepstakes gaming, or another…
Added 7 mins ago
W
Senior Manager, Process Improvement
Walmart
Mississauga, ON
- Full-time
The Senior Manager, Process Improvement is responsible for leading strategic development and execution of process improvement and innovation projects to support business objectives. This…
Added 22 mins ago
B
Manager, Enterprise
BrainStation
Toronto, ON
- Full-time
As a Manager, Enterprise, you will lead engagements with global organizations as they transform for the AI era. Our clients are leaders in their industries, operating across markets…
Added 22 mins ago
ZT
Senior Manager, Technical Software Program Manager
Zebra Technologies
Mississauga, ON · CAN - Mississauga, Canada
- Full-time
The Senior Manager, Technical Software Program Management (TPM) for EMC SW Solutions is a leadership role responsible for steering large-scale, complex software programs from initial…
Added 22 mins ago
E
Health, Safety & Environmental (HS&E) Manager
EllisDon
Edmonton, AB · AB · Alberta Projects
- Full-time
You as a Health, Safety, and Environment (HSE) Manager will:

Nokia

Customer Project Manager

600 March Road, Ottawa, ON, K2K 2E6, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: Typically requires 5-8 years extensive relevant experience and/or a graduate / postgraduate equivalent degree.
Posting language: English
Posted: Oct 8, 2026

Original job description

Family Description

Project Management (PM) comprises project management for execution of cross-functional / geographical projects and programmes from initiation to completion. Covers determination of project / programme goals and support of business objectives and strategies. Ensures projects / programmes achieve their targets, keep their schedule, and maintain estimated cost, time, and quality within planned scope. Covers management of risks that affect the delivery of project outcomes.

Subfamily Description

Customer Project Management (CPM) ensures customer projects / programmes are delivered within agreed scope, budget, schedule, and quality. Contains projects throughout all phases, starting from delivery approach identification to completion / care / operation. Comprises management of customer (and all stakeholder) relationships and expectations during the contract fulfilment as well as project team members / resources. Contains project risk management, and driving of improvement actions to secure project gross margin and upselling and cross-selling.

Responsibilities

•Manages customer programme (collection of projects managed together for business benefits) or project* for a defined product and / or service scope for a medium / large and / or complex customer contract with medium / high risk probability.

•Contract might be defined as key project by BG / market. Delivers the operational and project single/multiple BG / BUs scope to the customer.

•Ensures all project and operational management is in full alignment with Nokia Mode of Operation (MoO), BG / BL guidelines and the PM@Nokia methodology.

•Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).

•Assures consistency among project financial, product and service forecast activities.

•Participates in pre-sales and sales process activities.

•Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.

•Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors progress against it.

•Ensures project contract management process is initiated and executed.

•Defines the customisation of any global operational processes together with relevant point of contacts to meet project requirements (for example, network operations, supply chain, logistics, and acceptance).

•Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.

•Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.

•Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope.

•Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.

•Actively applies appropriate best practices and lessons learned throughout the life of the project. Monitors, controls and reports KPIs defined in customer contract.

•Ensures data in all project-related tools and repositories is kept up-to-date and with high quality.

•Conducts thorough risk management for all project risks and opportunities.

•Seeks to define new opportunities to expand and renew contracts with the customer.

•Leads the project team and may perform some line manager responsibilities.

•Completes the project closure and / or handover as required (for example, complete contractual requirements, post calculation, lessons learned). (The term customer project refers generally to all forms of Nokia customer contracts, projects with a definitive start and end, and programmes as collections of projects managed together for business benefits which may contain an ongoing operations business)

Qualifications

Impact

Impact is short-term through individual and team contributions. Scope is primarily within own subject area in a function/unit. Actions and errors impact on program, project or function. Provides measurable input into new products, processes, standards or operational plans in support of the organisation's business strategies, with some impact on business unit/ function overall results.

Scope & Contribution

Individual Contributor: Operates autonomously in own subject area. Can analyze, develop and implement concepts and solutions as a subject matter expert. Increased awareness of and involvement outside of own subject area. Distills big picture. Makes decisions about and prioritizes own work. Managerial/Supervisory: Clear managerial responsibilities for people. Typically first level of solid line management. Interprets policies. Ensures existing plans are put into operation. Executes and/or oversees processes to meet customer needs. Responsible for analysis, design & development of policies, plans, programs.

Innovation

Carries out specialised activities/projects according to general direction. Influences others to support decisions. Works mostly independently. Analyze situations or data that requires review of relevant factors. Solutions can often be checked and proved. Demonstrates success in multiple roles and is adaptable to manage complex changing business environments.

Communication

Communicates with parties within and outside of own job function and teams, and typically has responsibilities for communicating with parties external to the organisation, which may include customers or vendors.Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches.Has cross-cultural knowledge and global mindset Requires ability to communicate with executive leadership regarding matters of significant importance to the organisation. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.

Knowledge & Experience

Management Experience / Achieved well-advanced skills of a specific professional discipline combining deep knowledge of theory and organisational practice or expertise. Recognised expert in their field (depth & breadth). Typically requires 5-8 years extensive relevant experience and/or a graduate / postgraduate equivalent degree.

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More about this job

Responsibilities

The Customer Project Manager is responsible for the end-to-end delivery of complex customer projects, ensuring they meet scope, budget, schedule, and quality requirements. They act as the primary interface for customers and stakeholders while managing project teams, risks, and financial performance.

Requirements

Candidates must possess 5-8 years of extensive relevant experience in project management and a graduate or postgraduate equivalent degree. The role requires strong leadership skills, a global mindset, and the ability to communicate effectively with executive leadership.

Skills

Project management
Risk management
Contract management
Financial forecasting
Change management
Stakeholder management
Quality assurance
Strategic planning
Communication
Leadership
Negotiation
Supply chain management
Logistics
KPI monitoring
Upselling

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Customer Project Manager
Risk Management
Contract Management
Financial Forecasting
Change Management
Stakeholder Management
Quality Improvement
Supply Chain
Logistics
KPI
Upselling
Cross-selling
Nokia Mode of Operation
PM@Nokia
Operational Management
Pre-sales
Sales Process
Customer Satisfaction
Project Closure
Lessons Learned
Strategic Planning
Communication Plan
Network Operations
Acceptance
Project Lifecycle
Resource Management
Business Objectives
Cross-functional
Geographical Projects

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