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Added 13 mins ago
BH
Coordinated Access & Assessment Manager
BC Housing
Vancouver, BC
- Full-time
…relevant discipline, including university level courses in social service delivery, business/partnership development and community…
Added 13 mins ago
BC
Registered Nurse - Mental Health Inpatient - Job Share
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager of Inpatient Mental Health, the RN demonstrates professional development and clinical competency, utilizes the nursing process to assess, plan, implement and…
Added 13 mins ago
GC
Site Manager - Geco/Wilroy Mine SitesNew
Glencore Canada
Manitouwadge, ON
- Full-time
We are seeking a Site Manager to have direct supervisory responsibility for consultants, contractors, the Water Treatment Plant Coordinator and Technician. Join our team as the Site Manager…
Added 13 mins ago
BC
Registered Nurse - CCU
Brant Community Healthcare System
Brantford, ON
- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
Added 13 mins ago
DC
Project Manager – Community-Based Research & Engagement
DIVERSEcity Community Resources Society
Surrey, BC
- Full-time
The Project Manager holds full accountability for portfolio performance, strategic direction, budget oversight, and the management of external research partners and contractors, ensuring…
Added 13 mins ago
FH
Manager Patient Access & Community Transition - Eagle Ridge Hospital
Fraser Health Authority
Port Moody, BC
- $55.25 to $79.42 CAD / hour
- Part-time
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
Added 13 mins ago
CD
Wellness Navigator
Community Development Council Durham
Ajax, ON
- Full-time
Reports To: Manager, Newcomer Community Services
Added 15 mins ago
MR
Shift manager - fast food restaurant
McDonald's Restaurant
Slave Lake, AB
- From $18.5 CAD / hour
- Full-time
- On-site
Ensure that food and service meet quality control standards
Added 43 mins ago
NF
Contracts Manager
NES Fircroft
AB · Edmonton, AB
- Contract
…role focuses on delivering business value, maintaining on-time delivery, and optimizing procurement cycle times. Working with moderate direction, the successful candidate will possess…
Added 43 mins ago
DO
Senior Development Engineer
District of North Vancouver
Vancouver, BC
- Full-time
This is an exciting time to join us as we transform digital service delivery, reimagine the customer experience, and advance bold climate action initiatives. Known for our flexible,…
Added 43 mins ago
S
Front End - Supervisor Front End - Full Time
Sobeys
Langford, BC
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 43 mins ago
C
Workplace Experience Coordinator
CBRE
Ottawa, ON
- Full-time
…workplace, you'll play a key role in delivering outstanding service, fostering meaningful connections, and helping ensure every interaction leaves a lasting positive…
Added 58 mins ago
M
Gestionnaire de compte de réussite client / Customer Success Account Manager
Microsoft
Montreal, QC
- Full-time
Êtes-vous passionné(e) par le cloud et les technologies? Les services infonuagiques et la gestion des services TI (IT Service Management) font-ils partie intégrante de votre expertise?…
Added 58 mins ago
SC
shift supervisor - Store# 68749, 9 KINLOCK RD
Starbucks Coffee Company
Stratford, PE
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 hour ago
CF
Business Development Manager
CI Financial
Vancouver, BC
- Full-time
We are currently seeking a Business Development Manager (BDM) who will be responsible for sales and asset retention and brand promotion of all CI Global Asset Management investment…
Added 1 hour ago
NS
2627-205 - Student Accessibility Specialist (PS4) - Lunenburg Campus
Nova Scotia Community College - NSCC
Bridgewater, NS
- Part-time
Reporting to the Manager, Student Supports, and under the functional guidance of the Manager, Student Accessibility Services, you are accountable for leading accommodation planning and…
Added 1 hour ago
NH
REGISTERED NURSE (RN), CLINICAL NURSE EDUCATOR, LABOUR & DELIVERY
Northern Health - BC
Prince George, BC
- Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, the Clinical Nurse Educator practices in accordance with the standards of professional practice and…
Added 1 hour ago
SI
Waitstaff
Shannex Incorporated
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Temporary
Consistently ensures food quality, presentation, and service delivery meet established department standards. Ensures meals are visually appealing, the correct temperature and portion size,…
Added 1 hour ago
NS
2627-201 - Campus Library Technician (TS8) - Ivany Campus
Nova Scotia Community College - NSCC
Dartmouth, NS
- Temporary
The Campus Library Technician reports on campus to the Manager of Student Supports and functionally to the Manager of Libraries & Learning Commons.
Added 1 hour ago
MU
Accounting Technician ll - Accounts Payable, Financial Services
MacEwan University
AB · Edmonton, AB
- Full-time
…providing accounts payable expertise and a strong commitment to the delivery of service…
Added 1 hour ago
GD
Manager, Infrastructure and Cloud Services
General Dynamics Missions System International
Ottawa, ON
- $120,000 to $160,000 CAD / year
- Full-time
The Manager, Infrastructure and Cloud Services is accountable for the reliability, security, modernization, and operational delivery of General Dynamics Mission Systems core technology…
Added 1 hour ago
MG
Anaesthesia Assistant -Surgical Centre
Michael Garron Hospital
Toronto, ON
- Part-time
Collaborate with interdisciplinary team in planning, delivering and evaluating service delivery through
Added 1 hour ago
TC
Program Manager, Full-Time
Taproot Community Support Services
Victoria, BC
- Full-time
The program manager provides operational and administrative direction for the development, implementation and day-to-day management of the program in this CARF-accredited agency. This…
Added 1 hour ago
H
Manager IM/IT
Hays
Ottawa, ON
- $106,000 to $132,000 CAD / year
- Full-time
IT Operations & Service Delivery: Lead a team of IT professionals supporting end-user computing, service desk operations, cloud services, on-premises infrastructure, and enterprise…
Added 1 hour ago
BC
Business Intelligence Analyst – Finance, Corporate Solutions
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Full-time
You’ll report to the Product Manager, Corporate IT Solutions, and play a key role in helping the organization get more value from its data. Your mission will be to turn data into strategic…

Nokia

Customer Project Manager

600 March Road, Ottawa, ON, K2K 2E6, Canada

Full-time

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Job details

Job type: Full-time
Experience: Typically requires 5-8 years extensive relevant experience and/or a graduate / postgraduate equivalent degree.
Posting language: English
Posted: Oct 8, 2026

Original job description

Family Description

Project Management (PM) comprises project management for execution of cross-functional / geographical projects and programmes from initiation to completion. Covers determination of project / programme goals and support of business objectives and strategies. Ensures projects / programmes achieve their targets, keep their schedule, and maintain estimated cost, time, and quality within planned scope. Covers management of risks that affect the delivery of project outcomes.

Subfamily Description

Customer Project Management (CPM) ensures customer projects / programmes are delivered within agreed scope, budget, schedule, and quality. Contains projects throughout all phases, starting from delivery approach identification to completion / care / operation. Comprises management of customer (and all stakeholder) relationships and expectations during the contract fulfilment as well as project team members / resources. Contains project risk management, and driving of improvement actions to secure project gross margin and upselling and cross-selling.

Responsibilities

•Manages customer programme (collection of projects managed together for business benefits) or project* for a defined product and / or service scope for a medium / large and / or complex customer contract with medium / high risk probability.

•Contract might be defined as key project by BG / market. Delivers the operational and project single/multiple BG / BUs scope to the customer.

•Ensures all project and operational management is in full alignment with Nokia Mode of Operation (MoO), BG / BL guidelines and the PM@Nokia methodology.

•Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).

•Assures consistency among project financial, product and service forecast activities.

•Participates in pre-sales and sales process activities.

•Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.

•Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors progress against it.

•Ensures project contract management process is initiated and executed.

•Defines the customisation of any global operational processes together with relevant point of contacts to meet project requirements (for example, network operations, supply chain, logistics, and acceptance).

•Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.

•Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.

•Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope.

•Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.

•Actively applies appropriate best practices and lessons learned throughout the life of the project. Monitors, controls and reports KPIs defined in customer contract.

•Ensures data in all project-related tools and repositories is kept up-to-date and with high quality.

•Conducts thorough risk management for all project risks and opportunities.

•Seeks to define new opportunities to expand and renew contracts with the customer.

•Leads the project team and may perform some line manager responsibilities.

•Completes the project closure and / or handover as required (for example, complete contractual requirements, post calculation, lessons learned). (The term customer project refers generally to all forms of Nokia customer contracts, projects with a definitive start and end, and programmes as collections of projects managed together for business benefits which may contain an ongoing operations business)

Qualifications

Impact

Impact is short-term through individual and team contributions. Scope is primarily within own subject area in a function/unit. Actions and errors impact on program, project or function. Provides measurable input into new products, processes, standards or operational plans in support of the organisation's business strategies, with some impact on business unit/ function overall results.

Scope & Contribution

Individual Contributor: Operates autonomously in own subject area. Can analyze, develop and implement concepts and solutions as a subject matter expert. Increased awareness of and involvement outside of own subject area. Distills big picture. Makes decisions about and prioritizes own work. Managerial/Supervisory: Clear managerial responsibilities for people. Typically first level of solid line management. Interprets policies. Ensures existing plans are put into operation. Executes and/or oversees processes to meet customer needs. Responsible for analysis, design & development of policies, plans, programs.

Innovation

Carries out specialised activities/projects according to general direction. Influences others to support decisions. Works mostly independently. Analyze situations or data that requires review of relevant factors. Solutions can often be checked and proved. Demonstrates success in multiple roles and is adaptable to manage complex changing business environments.

Communication

Communicates with parties within and outside of own job function and teams, and typically has responsibilities for communicating with parties external to the organisation, which may include customers or vendors.Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches.Has cross-cultural knowledge and global mindset Requires ability to communicate with executive leadership regarding matters of significant importance to the organisation. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.

Knowledge & Experience

Management Experience / Achieved well-advanced skills of a specific professional discipline combining deep knowledge of theory and organisational practice or expertise. Recognised expert in their field (depth & breadth). Typically requires 5-8 years extensive relevant experience and/or a graduate / postgraduate equivalent degree.

Apply About employer

More about this job

Responsibilities

The Customer Project Manager is responsible for the end-to-end delivery of complex customer projects, ensuring they meet scope, budget, schedule, and quality requirements. They act as the primary interface for customers and stakeholders while managing project teams, risks, and financial performance.

Requirements

Candidates must possess 5-8 years of extensive relevant experience in project management and a graduate or postgraduate equivalent degree. The role requires strong leadership skills, a global mindset, and the ability to communicate effectively with executive leadership.

Skills

Project management
Risk management
Contract management
Financial forecasting
Change management
Stakeholder management
Quality assurance
Strategic planning
Communication
Leadership
Negotiation
Supply chain management
Logistics
KPI monitoring
Upselling

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Customer Project Manager
Risk Management
Contract Management
Financial Forecasting
Change Management
Stakeholder Management
Quality Improvement
Supply Chain
Logistics
KPI
Upselling
Cross-selling
Nokia Mode of Operation
PM@Nokia
Operational Management
Pre-sales
Sales Process
Customer Satisfaction
Project Closure
Lessons Learned
Strategic Planning
Communication Plan
Network Operations
Acceptance
Project Lifecycle
Resource Management
Business Objectives
Cross-functional
Geographical Projects

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