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Added 7 mins ago
SD
Pharmacy Assistant - CPS
Shoppers Drug Mart
Burnaby, BC
- Full-time
…workplace is not only pristine, contemporary, and driven by technology where you can enjoy stable fixed shifts and a predictable schedule, that brings balance to your…
Added 22 mins ago
BB
Field Technical Service Representative (Seasonal)
Best Buy Canada
AB
- Part-time
Help customers determine their technology needs and respond to their questions
Added 22 mins ago
JC
Logistics Coordinator
Johnson Controls
Nisku, AB
- Full-time
The focus of the Logistics Administrative Assistant position is to ensure that the inbound & outbound materials and resources flow through the company in a timely manner. This individual…
Added 22 mins ago
JC
Outsourcing Project Lead
Johnson Controls
Nisku, AB
- Full-time
Support continuous improvement of outsourcing and project management processes.
Added 22 mins ago
Project Manager, Design, Capital Expenditures
Amica Senior Lifestyles
Toronto, ON
…unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior living experience. Committed to enriching the lives of seniors now and as their…
Added 22 mins ago
KI
Sales Operations Manager
Kinaxis Inc.
Canada
- Full-time
…Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be…
Added 22 mins ago
Cyber Security Operations and Identity Manager
Pembina Pipeline Corporation
Calgary, AB
…facilities and an oil and natural gas liquids infrastructure and logistics business. Our operations along the hydrocarbon value chain allow us to offer a full state of midstream and…
Added 37 mins ago
BT
Director, Talent Acquisition & Workforce Strategy
Bison Transport
Winnipeg, MB
- Full-time
…across North America and ensure we have the talent required to support our growth…
Added 37 mins ago
WHS Specialist
Amazon
Richmond, BC
…day. You'll facilitate new approaches to safety, combining technology with human-centered solutions to create an environment where safety and productivity thrive together. This isn't just…
Added 37 mins ago
Site Procurement Manager
Amazon
Brampton, ON
Provide procurement operations support for fulfillment centers, including managing suppliers (goods and services), non-inventory labor, flow and space models, cycle counts, inventory…
Added 37 mins ago
GD
Supply Chain Manager Procurement and Supplier Quality
General Dynamics Missions System International
Ottawa, ON
- Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 47 mins ago
EI
Senior Advisor
ExcelGens, Inc.
Montreal, QC
- Contract
Coordinate meeting logistics, technology, travel, and other readiness requirements.
Added 47 mins ago
FB
Produce Clerk - Part Time
Food Basics
Windsor, ON
- Part-time
…job boards we use incorporate artificial intelligence (AI) technology to assist in screening, assessing, or selecting applicants for positions. The use of AI helps us efficiently review the…
Added 47 mins ago
FB
Overnight Grocery Clerk - Part Time
Food Basics
Windsor, ON
- Part-time
…job boards we use incorporate artificial intelligence (AI) technology to assist in screening, assessing, or selecting applicants for positions. The use of AI helps us efficiently review the…
Added 52 mins ago
TS
Store Associate St. Albert - For Future Opportunities
The Salvation Army Canada and Bermuda Territory
St. Albert, AB
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 52 mins ago
CT
Solutions Architect
Canadian Tire Corporation
Oakville, ON · Toronto, ON
- Full-time
…end-to-end solutions across the retail value chain - Supply Chain & Logistics, Store Technology, Merchandising, eCommerce/Digital, and enabling capabilities including AI/ML, data platforms,…
Added 1 hour ago
M
Senior Analyst, Customer Performance, Brand-1
Mastercard
Toronto, ON
- Full-time
…build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and…
Added 1 hour ago
GD
Supply Chain Manager Procurement and Supplier Quality
General Dynamics Mission Systems–Canada
Ottawa, ON
- $110,000 to $130,000 CAD / year
- Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 1 hour ago
EI
SAP S/4HANA Readiness Lead
ExcelGens, Inc.
Montreal, QC
- Contract
Coordinate meeting logistics, technology requirements, travel, and other operational needs when required.
Added 1 hour ago
IS
Operations Manager
InVision Staffing Services Inc.
Concord, ON
- $130,000 to $150,000 CAD / year
- Full-time
InVision is a Professional Recruitment Firm involved in Engineering, Industrial/Skilled Trades, Information Technology and Professional Services within Canada and the U.S. We have a…
Added 1 hour ago
CC
Senior Contract Manager
Canadian Commercial Corporation | Corporation commerciale canadienne
Ottawa, ON · Greater Ottawa Metropolitan Area
- $100,589 to $115,428 CAD / year
- Full-time
…aerospace, defence and security, information and communications technology, cleantech and energy, and public infrastructure. If you want to support Canadian businesses to build successful…
Added 1 hour ago
MF
Manager, Integrated Supply Chain - M&M Food Market
M&M Food Market Ltd/Les Aliments M&M Lte
Mississauga, ON
- Full-time
Support system enhancements and supply chain technology initiatives.
Added 1 hour ago
A
Inside Sales Representative
Avnet
Mississauga, ON
- Full-time
At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every…
Added 1 hour ago
ME
Logistics Coordinator
Mark Edwards Apparel
Montreal, QC
- Full-time
Reporting to the Logistics Manager, the Logistics Coordinator will support the day-to-day activities across both Logistics and Traffic, including shipments, receiving, invoicing, order…
Added 1 hour ago
Warehouse Manager
Lactalis
Oshawa, ON
…on-time loading, customer satisfaction, staffing and capital/ technology/process improvement…

Nokia

Customer Project Manager

600 March Road, Ottawa, ON, K2K 2E6, Canada

Full-time

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Job details

Job type: Full-time
Experience: Typically requires 5-8 years extensive relevant experience and/or a graduate / postgraduate equivalent degree.
Posting language: English
Posted: Oct 8, 2026

Original job description

Family Description

Project Management (PM) comprises project management for execution of cross-functional / geographical projects and programmes from initiation to completion. Covers determination of project / programme goals and support of business objectives and strategies. Ensures projects / programmes achieve their targets, keep their schedule, and maintain estimated cost, time, and quality within planned scope. Covers management of risks that affect the delivery of project outcomes.

Subfamily Description

Customer Project Management (CPM) ensures customer projects / programmes are delivered within agreed scope, budget, schedule, and quality. Contains projects throughout all phases, starting from delivery approach identification to completion / care / operation. Comprises management of customer (and all stakeholder) relationships and expectations during the contract fulfilment as well as project team members / resources. Contains project risk management, and driving of improvement actions to secure project gross margin and upselling and cross-selling.

Responsibilities

•Manages customer programme (collection of projects managed together for business benefits) or project* for a defined product and / or service scope for a medium / large and / or complex customer contract with medium / high risk probability.

•Contract might be defined as key project by BG / market. Delivers the operational and project single/multiple BG / BUs scope to the customer.

•Ensures all project and operational management is in full alignment with Nokia Mode of Operation (MoO), BG / BL guidelines and the PM@Nokia methodology.

•Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).

•Assures consistency among project financial, product and service forecast activities.

•Participates in pre-sales and sales process activities.

•Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.

•Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors progress against it.

•Ensures project contract management process is initiated and executed.

•Defines the customisation of any global operational processes together with relevant point of contacts to meet project requirements (for example, network operations, supply chain, logistics, and acceptance).

•Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.

•Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.

•Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope.

•Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.

•Actively applies appropriate best practices and lessons learned throughout the life of the project. Monitors, controls and reports KPIs defined in customer contract.

•Ensures data in all project-related tools and repositories is kept up-to-date and with high quality.

•Conducts thorough risk management for all project risks and opportunities.

•Seeks to define new opportunities to expand and renew contracts with the customer.

•Leads the project team and may perform some line manager responsibilities.

•Completes the project closure and / or handover as required (for example, complete contractual requirements, post calculation, lessons learned). (The term customer project refers generally to all forms of Nokia customer contracts, projects with a definitive start and end, and programmes as collections of projects managed together for business benefits which may contain an ongoing operations business)

Qualifications

Impact

Impact is short-term through individual and team contributions. Scope is primarily within own subject area in a function/unit. Actions and errors impact on program, project or function. Provides measurable input into new products, processes, standards or operational plans in support of the organisation's business strategies, with some impact on business unit/ function overall results.

Scope & Contribution

Individual Contributor: Operates autonomously in own subject area. Can analyze, develop and implement concepts and solutions as a subject matter expert. Increased awareness of and involvement outside of own subject area. Distills big picture. Makes decisions about and prioritizes own work. Managerial/Supervisory: Clear managerial responsibilities for people. Typically first level of solid line management. Interprets policies. Ensures existing plans are put into operation. Executes and/or oversees processes to meet customer needs. Responsible for analysis, design & development of policies, plans, programs.

Innovation

Carries out specialised activities/projects according to general direction. Influences others to support decisions. Works mostly independently. Analyze situations or data that requires review of relevant factors. Solutions can often be checked and proved. Demonstrates success in multiple roles and is adaptable to manage complex changing business environments.

Communication

Communicates with parties within and outside of own job function and teams, and typically has responsibilities for communicating with parties external to the organisation, which may include customers or vendors.Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches.Has cross-cultural knowledge and global mindset Requires ability to communicate with executive leadership regarding matters of significant importance to the organisation. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.

Knowledge & Experience

Management Experience / Achieved well-advanced skills of a specific professional discipline combining deep knowledge of theory and organisational practice or expertise. Recognised expert in their field (depth & breadth). Typically requires 5-8 years extensive relevant experience and/or a graduate / postgraduate equivalent degree.

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More about this job

Responsibilities

The Customer Project Manager is responsible for the end-to-end delivery of complex customer projects, ensuring they meet scope, budget, schedule, and quality requirements. They act as the primary interface for customers and stakeholders while managing project teams, risks, and financial performance.

Requirements

Candidates must possess 5-8 years of extensive relevant experience in project management and a graduate or postgraduate equivalent degree. The role requires strong leadership skills, a global mindset, and the ability to communicate effectively with executive leadership.

Skills

Project management
Risk management
Contract management
Financial forecasting
Change management
Stakeholder management
Quality assurance
Strategic planning
Communication
Leadership
Negotiation
Supply chain management
Logistics
KPI monitoring
Upselling

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Customer Project Manager
Risk Management
Contract Management
Financial Forecasting
Change Management
Stakeholder Management
Quality Improvement
Supply Chain
Logistics
KPI
Upselling
Cross-selling
Nokia Mode of Operation
PM@Nokia
Operational Management
Pre-sales
Sales Process
Customer Satisfaction
Project Closure
Lessons Learned
Strategic Planning
Communication Plan
Network Operations
Acceptance
Project Lifecycle
Resource Management
Business Objectives
Cross-functional
Geographical Projects

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