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Added 4 months ago
O
Cloud Security Engineer
Opendoor
Toronto, Ontario
- Full-time
Strong skills in at least one of Go, Python, or TypeScript, with the ability to read and write Terraform and shell scripts. You are a builder.
Added 4 months ago
O
Application Security Engineer
Opendoor
Toronto, Ontario
- Full-time
5+ years of application security or software engineering experience with a security focus, with strong skills in at least one of Python, Go, TypeScript, or Ruby, and the ability to read and…
Added 4 months ago
T
QA Automation Engineer
Tubi
Toronto, Ontario
- Full-time
Strong experience with Python, Typescript or JavaScript for scripting and test automation
Added 3 months ago
B
Senior Consultant, Migration Engineer
BDO
Toronto, ON
- Full-time
At BDO, our purpose is helping people thrive. As a Senior Consultant, Migration Engineer, you will join a growing team focused on helping organizations modernize their technology…
Added 3 months ago
A
Sr Associate Software Engineer - Applied AI
Amgen
Burnaby, BC
- Full-time
As a Sr Associate Software Engineer, you will be an integral member of the Applied AI – AI Productivity/Custom GPT Solutions Practice team, which empowers Amgen teams and staff members to…
Added 2 months ago
Staff Software Engineer
Dialpad
Vancouver, BC
Our Tech Stack: Python backend on Google Cloud Platform (AppEngine, Datastore, BigQuery, Dataflow, Memcache, Cloud Tasks, Pub/Sub), Redis, Elastic Search, Monitoring (Datadog, Grafana),…
Added 3 months ago
W
Principal Software Development Engineer - Applied AI
Wagepoint
Remote, Canada
- $200,000 to $220,000 CAD / year
- Full-time
- Remote
We’re looking for a talented Principal Software Development Engineer - Applied AI, who enjoys tackling hard problems and wants to create meaningful impact for small businesses across…
Added 3 months ago
BS
Tech Lead - ToolHound
Beacon Software
Remote, Canada
- Full-time
- Remote
…established platform, and the mandate is to reimagine what it does with AI at the center, and you're the technical leader who owns that from the…
Added 3 months ago
M
Senior Software Developer, API Platform
Miovision
Remote, Canada
- $150,000 to $170,000 CAD / year
- Full-time
- Remote
As a Senior Modern Software Engineer, you will sit at the intersection of Context, AI, and Core Engineering - combining deep domain understanding and business value alignment with AI-first…
Added 1 month ago
A
RF System Verification Engineer
Actalent
Sainte-Anne-de-Bellevue, QC
- Contract
…development programs. The team is expanding significantly, with approximately 30 engineers supporting payload V&V, AIT, RF support, and platform/satellite verification activities. The…
Added 1 month ago
PC
Sr. Data Engineer - Toronto, ON (Hybrid)
Pozent Corporation
Toronto, ON
- Contract
We are seeking a hands-on Data Engineer to support the Total Fund Management Portfolio Management Technology team. This role focuses on building and optimizing large-scale data processing…
Added 1 month ago
PC
Senior AI Engineer - Toronto, ON
Pozent Corporation
Toronto, ON
- Contract
We are seeking an experienced AI Engineer to design and deliver scalable GenAI solutions. This subcontractor role focuses on building production�?ready AI products using Python, React, and…
Added 4 months ago
E
Senior Software Engineer
Epoch
Canada
- Full-time
Collaborate deeply with Product and Design to refine ambiguous requirements into clear technical plans
Added 4 months ago
F
Senior Back End Engineer (Data Platform)
Forma.ai
Toronto, Ontario
- $150,000 to $190,000 CAD / year
- Full-time
As a Senior Engineer, Data Platform, you are expected to operate with strong ownership and sound technical judgment. This includes identifying risks in the work you own, surfacing edge…
Added 4 months ago
E
Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.
Evertz
Burlington, Ontario
- Full-time
The FPGA Design Engineer at Evertz contributes to the development of advanced broadcast equipment used in real-time video and audio production, processing, and transport for Live sports…
Added 4 months ago
E
Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.
Evertz
Markham, Ontario
- Full-time
Experience with Python, Tcl, and other scripting languages
Added 2 months ago
A
CCaaS Engineer
Accenture
Toronto, ON · Vancouver, BC · Calgary, AB
- Full-time
A hands-on CCaaS Engineer with deep technical expertise in Amazon Connect and Google Cloud Contact Center AI (CCAI). You are passionate about building scalable, intelligent customer…
Added 3 months ago
E
Staff API Engineer
Equinix
Toronto, ON
- Full-time
Works with product teams, analysts, and other engineers to design and build systems and application software that enable a robust, usable API ecosystem. Implements and operates API…
Added 2 months ago
I
Software Engineer II - Toronto
INSTALILY.AI
Toronto, ON
- $90,000 to $110,000 CAD / year
Build a rapport with the Lead Software Engineer and Head of Product while fostering a culture of continuous learning and improvement
Added 3 months ago
A
Senior Digital Twin Engineer (NVIDIA Omniverse / OpenUSD
Arcadion
Ottawa, ON
- Contract
Strong hands-on OpenUSD (USD Python API, composition arcs, custom schemas).
Added 3 months ago
V
Senior Machine Learning Engineer
Vancity
Vancouver, BC
- Full-time
Strong proficiency in Python and SQL, with solid software engineering fundamentals including data structures, algorithms, and object-oriented design
Added 3 months ago
N
Senior Customer Support Engineer
Nokia
Canada
- Full-time
…support team is looking for an additional 4th level support engineer in Sunnyvale, CA. You will have the possibility to grow towards a L2/L3 IP network expert and as such become a key…
Added 1 month ago
PC
Senior Java Developer (with Python, AWS and Terraform) - Toronto, ON (Hybrid)
Pozent Corporation
Toronto, ON
- $65 to $85 CAD / hour
- Contract
We are seeking a skilled and passionate Senior Software Engineer with strong expertise in Java and AWS to join our technology team. The ideal candidate will have extensive hands-on…
Added 3 months ago
S
Senior Backend & Infrastructure Engineer
Scispot
Canada
- Full-time
We are looking for a senior backend and infrastructure engineer who treats production as a product.
Added 1 month ago
E
Senior Software Engineer
ecobee
Toronto, ON
- Full-time
You will work closely with Product and other engineering teams to shape the roadmap and consistently improve the platform, with occasional collaboration with marketing and sales partners.

Nokia

Senior Customer Support Engineer

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Jul 24, 2026

Original job description

IP 4^th level support and test engineer

Within R&D our focus is on customer issues that are escalated through the 2^nd and 3^rd level support organization. As such we have the role of 4^th level customer support engineers.

We have a lot of interaction between Antwerp, California, Ottawa, Bangalore & the UK as our test and development environment is shared. In light of a rapidly growing customer base spread all over the world, the R&D support team is looking for an additional 4^th level support engineer in Sunnyvale, CA. You will have the possibility to grow towards a L2/L3 IP network expert and as such become a key player within the IP division.

Responsibilities

Debug and resolve customer issues after they’ve been filtered by the 2^nd and 3^rd level support organizations.
Interfaces to R&D, 3^rd level support team, account teams, business units and customers for technical consultation and customer support concerns.
Debug complex product installations, resolves complicated product problems by applying both established procedures and creative alternatives.
Perform on-site product adaptations or enhancements to installed products.
Maintain problem status and problem resolution records.
Prepare reports on problems encountered and methods of resolution applied, ensuring overall system integrity and reliability.
Maintain awareness of new products and releases through regular updates with R&D, Product Management and QA.
Generate release notes and update the Customer Service and Support Problem tracking database.

Qualifications

Education level and experience:

Telecommunications/Electronic/SW/Computer Engineering degree or equivalent through experience

Expertise and skills:

Personal commitment towards quality.
Solution and customer oriented.
Autonomous and result driven, able to closely cooperate with team members that are located in Sunnyvale CA, Antwerp, Bangalore and Ottawa.
A fluent knowledge of spoken and written English is a must.
A proven aptitude for methodical problem solving, very good communication skills, a strong attention to detail and the ability to work well in a close-knit team

Desired Qualifications:

Knowledge of IP routing protocols (OSPF, ISIS, BGP, PIM, IGMP, MPLS, LDP, RSVP-TE, SR).
Knowledge of Virtual Private Network (VPRN, VPLS, EVPN, VLL).
Good understanding of Quality of Service in IP networks.
Background in TCP/IP network testing and troubleshooting
Scripting or programming skills (C, Perl, Golang, Python) in a Unix or Windows environment.
Familiarity with virtualization (KVM, VMWare), containers (Docker, Containerd) and Kubernetes.
Network Security and Management (AAA, TACACS, RADIUS, IPsec, SNMP, SSH, YANG, NETCONF, GNMI).
Familiarity with one or more networking test tools (IXIA, Agilent, Spirent/Adtech, etc.).
Preferred working experience with 7750 SR OS, 7220/7250 SR Linux and EDA.
Experience and interest in working in a customer support role and environment is preferred.
Familiarity with Tier-1/2/3 network architecture, operation and support.

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.

Some of our benefits in US:

Corporate Retirement Savings Plan
Health and dental benefits
Short-term disability, and long-term disability
Life insurance, and AD&D – Company paid 2x base pay
Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
Paid time off for holidays and Vacation
Employee Stock Purchase Plan
Tuition Assistance Plan
Adoption assistance
Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.

Disclaimer for US/Canada

Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.

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More about this job

Responsibilities

Provide 4th level IP support and testing within the R&D division, focusing on escalated customer issues. Collaborate with global teams across the US, Europe, and Asia to maintain and improve network connectivity solutions.

Requirements

Requires a degree in Telecommunications, Electronic, or Computer Engineering with a strong aptitude for methodical problem solving. Candidates should possess deep knowledge of IP routing, virtualization, and network security protocols.

Skills

IP Routing Protocols
VPN
Quality of Service
TCP/IP Troubleshooting
Python
Golang
Kubernetes
Docker
Network Security
IXIA
Spirent
7750 SR OS

Benefits

Health and dental benefits
Short-term disability
Long-term disability
Life insurance
AD&D
Paid time off
Employee Stock Purchase Plan
Tuition Assistance Plan
Adoption assistance
Employee Assistance Program
Work Life Resource Program

Visa sponsorship

Not detected in the job text

Keywords

IP Routing
OSPF
ISIS
BGP
PIM
IGMP
MPLS
LDP
RSVP-TE
SR
VPRN
VPLS
EVPN
VLL
TCP/IP
C
Perl
Golang
Python
KVM
VMWare
Docker
Containerd
Kubernetes
AAA
TACACS
RADIUS
IPsec
SNMP
SSH

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