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Added 1 month ago
Director, Internal Audit Analytics & Artificial Intelligence
Brookfield Asset Management
Toronto, ON · Brookfield Place
Full-time
Provide technical direction for Power BI, Alteryx, SQL, Python and LLM tools (Microsoft Copilot, ChatGPT, Claude), including prompt engineering, automation and agents.
Added 1 month ago
FPGA Developer - Kitchener, Ontario, Canada
GTS
Kitchener, ON
Full-time
Added 18 days ago
CCaaS Engineer
Accenture
Toronto, ON · Vancouver, BC · Calgary, AB
Full-time
Develop AWS Lambda functions and backend integrations in Python, Node.js, or Java.
Added 1 month ago
Staff API Engineer
Equinix
Toronto, ON
Full-time
…MCP), SDK and documentation generation workflows, and docs/developer platform engineering (e.g., Docusaurus, Backstage, Confluence) including plugins, upgrades, light theming, and CI/CD.…
Added 1 month ago
Manager, Risk Modelling
Rogers Communications
Toronto, ON
Coding for SQL or python required for data analysis
Added 24 days ago
Software Engineer II - Toronto
INSTALILY.AI
Toronto, ON
$90,000 to $110,000 CAD / year
Strong fluency in at least one backend language (Python, TypeScript, or similar) and a modern web stack
Added 1 month ago
Senior Digital Twin Engineer (NVIDIA Omniverse / OpenUSD
Arcadion
Ottawa, ON
Contract
Strong hands-on OpenUSD (USD Python API, composition arcs, custom schemas).
Added 1 month ago
Concepteur logiciel I - Tests / Software Designer I - Tests
EXFO
Montreal, QC · Quebec, QC
Full-time
Maîtrise de Python ou de JavaScript/TypeScript;
Added 2 months ago
Junior GIS Technician
Squamish Nation
North Vancouver, BC
$53,788 to $67,235 CAD / year
Full-time
Experience with scripting and automation tools, particularly Python and SQL.
Added 2 months ago
Decision Science Analyst
Pattison Food Group
Langley (District), BC · Langley Office - Langley BC
Full-time
Using Python scripts in a Jupyter Notebook environment for exploratory data analysis, data wrangling and statistical testing.
Added 1 month ago
Senior FPGA Designer
Lumentum
Ottawa, ON · Canada - Ottawa (Bill Leathem)
Full-time
Familiarity with VHDL, C, Csh, Tcl, Python, Perl
Added 5 months ago
Senior Data Engineer
Wellington-Altus
Toronto, ON · Winnipeg, MB · AB
Full-time
Demonstrable experience with one or more of SQL, R, Python, Spark.
Added 1 month ago
Développeur logiciel embarqué – Télécommunications
EXFO
Montreal, QC
Full-time
Embedded Systems Software Developer – Telecommunications
Added 1 month ago
Staff Software Engineer
RBC
Calgary, AB
Full-time
…Integration, MongoDB, Predictive Analytics, Programming Languages, Python (Programming Language), Red Hat…
Added 1 month ago
Lead, AI/Machine Learning Engineer
OMERS
Toronto, ON · Head Office Toronto
Full-time
Added 1 month ago
Build Programmer
Epic Games
Montreal, QC
We're looking for a Build Programmer passionate about CI/CD, automation, and developer productivity to help build and maintain the infrastructure that powers Rocket League. You'll partner…
Added 1 month ago
[Fastwater Staffing] Payload System V&V Engineer | Montreal, Canada (Full Relocation Package)
HIKINEX
Canada
Full-time
Python, MATLAB, or LabVIEW for test automation and data analysis
Added 1 month ago
Senior Machine Learning Engineer
Vancity
Vancouver, BC
Full-time
Developing production-quality Python code, APIs, automation workflows, and machine learning services to integrate ML capabilities into business applications and processes
Added 1 month ago
Senior Customer Support Engineer
Nokia
Canada
Full-time
Scripting or programming skills (C, Perl, Golang, Python) in a Unix or Windows environment.
Added 2 months ago
Electronics Design Engineer (Postdoc)
Sonus Microsystems
Vancouver, BC
$60,000 to $70,000 CAD / year
Contract
Write supporting software scripts for testing, automation, and data analysis (Python, MATLAB, or similar)
Added 2 months ago
Microfabrication and Prototyping Engineer (Postdoc)
Sonus Microsystems
Vancouver, BC
$60,000 to $70,000 CAD / year
Contract
Analyze signals and datasets using MATLAB or Python
Added 1 month ago
Applied AI Lead - Calgary
Sia
Calgary, AB
Full-time
Proficiency in Python or another relevant language, plus experience with common AI/ML frameworks and at least one major cloud platform (AWS, Azure, or GCP)
Added 1 month ago
Applied AI Lead - Edmonton
Sia
Edmonton, AB
Full-time
Proficiency in Python or another relevant language, plus experience with common AI/ML frameworks and at least one major cloud platform (AWS, Azure, or GCP)
Added 10 days ago
Sr. Web Developer - AEC Integration
Esri
Ottawa, ON
…web frameworks or extensive experience with C++, .NET and/or…
Added 9 days ago
Senior Automation Engineer - Toronto, ON (Hybrid)
Pozent Corporation
Toronto, ON
Contract
Proficiency in Python or an equivalent scripting language for test development.

Nokia

Senior Customer Support Engineer

Canada

Job type: Full-time
Posting language: English
Posted: Jul 24, 2026

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Original job description

IP 4^th level support and test engineer

Within R&D our focus is on customer issues that are escalated through the 2^nd and 3^rd level support organization. As such we have the role of 4^th level customer support engineers.

We have a lot of interaction between Antwerp, California, Ottawa, Bangalore & the UK as our test and development environment is shared. In light of a rapidly growing customer base spread all over the world, the R&D support team is looking for an additional 4^th level support engineer in Sunnyvale, CA. You will have the possibility to grow towards a L2/L3 IP network expert and as such become a key player within the IP division.

Responsibilities

Debug and resolve customer issues after they’ve been filtered by the 2^nd and 3^rd level support organizations.
Interfaces to R&D, 3^rd level support team, account teams, business units and customers for technical consultation and customer support concerns.
Debug complex product installations, resolves complicated product problems by applying both established procedures and creative alternatives.
Perform on-site product adaptations or enhancements to installed products.
Maintain problem status and problem resolution records.
Prepare reports on problems encountered and methods of resolution applied, ensuring overall system integrity and reliability.
Maintain awareness of new products and releases through regular updates with R&D, Product Management and QA.
Generate release notes and update the Customer Service and Support Problem tracking database.

Qualifications

Education level and experience:

Telecommunications/Electronic/SW/Computer Engineering degree or equivalent through experience

Expertise and skills:

Personal commitment towards quality.
Solution and customer oriented.
Autonomous and result driven, able to closely cooperate with team members that are located in Sunnyvale CA, Antwerp, Bangalore and Ottawa.
A fluent knowledge of spoken and written English is a must.
A proven aptitude for methodical problem solving, very good communication skills, a strong attention to detail and the ability to work well in a close-knit team

Desired Qualifications:

Knowledge of IP routing protocols (OSPF, ISIS, BGP, PIM, IGMP, MPLS, LDP, RSVP-TE, SR).
Knowledge of Virtual Private Network (VPRN, VPLS, EVPN, VLL).
Good understanding of Quality of Service in IP networks.
Background in TCP/IP network testing and troubleshooting
Scripting or programming skills (C, Perl, Golang, Python) in a Unix or Windows environment.
Familiarity with virtualization (KVM, VMWare), containers (Docker, Containerd) and Kubernetes.
Network Security and Management (AAA, TACACS, RADIUS, IPsec, SNMP, SSH, YANG, NETCONF, GNMI).
Familiarity with one or more networking test tools (IXIA, Agilent, Spirent/Adtech, etc.).
Preferred working experience with 7750 SR OS, 7220/7250 SR Linux and EDA.
Experience and interest in working in a customer support role and environment is preferred.
Familiarity with Tier-1/2/3 network architecture, operation and support.

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.

Some of our benefits in US:

Corporate Retirement Savings Plan
Health and dental benefits
Short-term disability, and long-term disability
Life insurance, and AD&D – Company paid 2x base pay
Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
Paid time off for holidays and Vacation
Employee Stock Purchase Plan
Tuition Assistance Plan
Adoption assistance
Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.

Disclaimer for US/Canada

Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.

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More about this job

Responsibilities

Provide 4th level IP support and testing within the R&D division, focusing on escalated customer issues. Collaborate with global teams across the US, Europe, and Asia to maintain and improve network connectivity solutions.

Requirements

Requires a degree in Telecommunications, Electronic, or Computer Engineering with a strong aptitude for methodical problem solving. Candidates should possess deep knowledge of IP routing, virtualization, and network security protocols.

Skills

IP Routing Protocols
VPN
Quality of Service
TCP/IP Troubleshooting
Python
Golang
Kubernetes
Docker
Network Security
IXIA
Spirent
7750 SR OS

Benefits

Health and dental benefits
Short-term disability
Long-term disability
Life insurance
AD&D
Paid time off
Employee Stock Purchase Plan
Tuition Assistance Plan
Adoption assistance
Employee Assistance Program
Work Life Resource Program

Visa sponsorship

Not detected in the job text

Keywords

IP Routing
OSPF
ISIS
BGP
PIM
IGMP
MPLS
LDP
RSVP-TE
SR
VPRN
VPLS
EVPN
VLL
TCP/IP
C
Perl
Golang
Python
KVM
VMWare
Docker
Containerd
Kubernetes
AAA
TACACS
RADIUS
IPsec
SNMP
SSH

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