Social Media & Community Coordinator

Our company

Nonna Lia is a fast-growing Italian dessert shop and café for savvy customers with premium taste. Our office team continues to expand, so we are looking for a highly motivated Social Media & Community Coordinator to join our growing family.

Our team

We are a relentless, caring, and dedicated team that is constantly looking to experiment, improve, and have some fun! In this role, you will do great if you:

• Obsess over customer satisfaction
• Pursue flawless execution and pay close attention to detail
• Are entrepreneurial, passionate, and willing to take initiative
• Believe that smart work and hard work go hand in hand

Above all, you are willing to roll up your sleeves to get the job done, while constantly looking to work faster and smarter.

Your opportunity

This is a unique role blending creative social media work with white-glove customer communication and community building. It is ideal for someone looking to build a career in social media, marketing, or brand building in the food & beverage industry.

You will help run one of Toronto’s largest food accounts, working directly with our founder and a wide range of creative partners.

Social Media & Content

• Lead day-to-day posting on all of our social channels
• Build and manage the content calendar around launches, seasonal campaigns and events
• Plan photo and video shoots end to end, including collaboration with other teams
• Keep up with trends and bring new content ideas
• Write high-performing hooks and captions in the Nonna Lia voice
• As needed, capture photos and videos for our channels

Community & Customer Communication

• Reply to comments, DMs and reviews quickly and warmly
• Build a community of customers, creators and local partners
• Act as the first point of contact for catering and event inquiries: answer questions, send menus and quotes, and follow up until the order is confirmed
• Pass confirmed orders to the kitchen and stores, and flag anything that needs attention

Automation, Performance & Reporting

• Automate repetitive work to free up time for higher-value tasks
• Use data, dashboards, and reporting to guide decisions
• Track how our content and community are performing
• Share regular updates on what is working and what to try next
• Pass customer feedback on to the right teams

Team Support

• Help with ad-hoc marketing and growth projects
• Join us at events and shoots when needed

Qualifications

• Strong organizational skills and attention to detail
• Analytical mind, comfortable working with spreadsheets, reports, and dashboards
• Experience managing or supporting projects (work, school, or extracurriculars)
• Strong interest in using AI, automation, and technology in a creative field
• Clear and professional communication skills, both written and verbal
• Ability to work independently, take initiative, and manage multiple priorities
• Video editing skills (e.g., CapCut, Premiere Pro or similar) are a strong plus
• Food & beverage, retail, or eCommerce experience nice to have
• Higher education in business, hospitality, operations, or a related field nice to have

Hours & Benefits

• 40 hours / week
• 4% vacation pay
• Overtime pay
• Sponsored health, dental, life, and disability coverage after 6 months of tenure
• 2 consecutive days off
• Availability during weekends and holidays required

Pay: CA$50,000.00-CA$68,000.00 per year