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Nonna Lia

Social Media & Community Coordinator

Toronto, ON, Canada

Pay: CA$50,000.00-CA$68,000.00 per year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay: CA$50,000.00-CA$68,000.00 per year
Job type: Full-time
Apply by: Apr 24, 2027
Working hours: 40 hours / week
Posting language: English
Posted: Oct 26, 2026

Original job description

Our company

Nonna Lia is a fast-growing Italian dessert shop and café for savvy customers with premium taste. Our office team continues to expand, so we are looking for a highly motivated Social Media & Community Coordinator to join our growing family.

Our team

We are a relentless, caring, and dedicated team that is constantly looking to experiment, improve, and have some fun! In this role, you will do great if you:

Obsess over customer satisfaction
Pursue flawless execution and pay close attention to detail
Are entrepreneurial, passionate, and willing to take initiative
Believe that smart work and hard work go hand in hand

Above all, you are willing to roll up your sleeves to get the job done, while constantly looking to work faster and smarter.

Your opportunity

This is a unique role blending creative social media work with white-glove customer communication and community building. It is ideal for someone looking to build a career in social media, marketing, or brand building in the food & beverage industry.

You will help run one of Toronto’s largest food accounts, working directly with our founder and a wide range of creative partners.

Social Media & Content

Lead day-to-day posting on all of our social channels
Build and manage the content calendar around launches, seasonal campaigns and events
Plan photo and video shoots end to end, including collaboration with other teams
Keep up with trends and bring new content ideas
Write high-performing hooks and captions in the Nonna Lia voice
As needed, capture photos and videos for our channels

Community & Customer Communication

Reply to comments, DMs and reviews quickly and warmly
Build a community of customers, creators and local partners
Act as the first point of contact for catering and event inquiries: answer questions, send menus and quotes, and follow up until the order is confirmed
Pass confirmed orders to the kitchen and stores, and flag anything that needs attention

Automation, Performance & Reporting

Automate repetitive work to free up time for higher-value tasks
Use data, dashboards, and reporting to guide decisions
Track how our content and community are performing
Share regular updates on what is working and what to try next
Pass customer feedback on to the right teams

Team Support

Help with ad-hoc marketing and growth projects
Join us at events and shoots when needed

Qualifications

Strong organizational skills and attention to detail
Analytical mind, comfortable working with spreadsheets, reports, and dashboards
Experience managing or supporting projects (work, school, or extracurriculars)
Strong interest in using AI, automation, and technology in a creative field
Clear and professional communication skills, both written and verbal
Ability to work independently, take initiative, and manage multiple priorities
Video editing skills (e.g., CapCut, Premiere Pro or similar) are a strong plus
Food & beverage, retail, or eCommerce experience nice to have
Higher education in business, hospitality, operations, or a related field nice to have

Hours & Benefits

40 hours / week
4% vacation pay
Overtime pay
Sponsored health, dental, life, and disability coverage after 6 months of tenure
2 consecutive days off
Availability during weekends and holidays required

Pay: CA$50,000.00-CA$68,000.00 per year

Apply About employer

More about this job

Responsibilities

Manage Nonna Lia’s social media channels, content calendar, shoots, and community interactions, while responding to customer messages, reviews, and catering or event inquiries. Use automation and performance data to improve workflows and content, share regular updates, relay customer feedback, and support marketing projects, events, and shoots.

Requirements

Candidates should have strong organizational and communication skills, attention to detail, analytical ability, and experience managing or supporting projects. The role also calls for initiative, the ability to manage multiple priorities, and an interest in AI and automation; video editing is a plus, while food and beverage, retail, eCommerce, and related higher education are nice to have.

Skills

Social Media Management
Content Planning
Content Creation
Copywriting
Community Building
Customer Communication
Project Management
Organization
Attention to Detail
Data Analysis
Reporting
Automation
AI and Technology
Video Editing
Written and Verbal Communication
Multitasking

Benefits

Vacation Pay
Overtime Pay
Health Coverage
Dental Coverage
Life Insurance
Disability Coverage
Two Consecutive Days Off

Visa sponsorship

Not detected in the job text

Keywords

Social Media
Content Calendar
Seasonal Campaigns
Product Launches
Events
Photo Shoots
Video Shoots
Social Media Trends
Hooks and Captions
Community Management
Customer Service
Catering Inquiries
Event Inquiries
Automation
AI
Dashboards
Spreadsheets
Reporting
Performance Tracking
Customer Feedback
CapCut
Premiere Pro
Food and Beverage
Retail
eCommerce
Marketing
Brand Building

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