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Noramco

Sales Support | Support aux ventes - Noramco-EN

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English · French
Posted: Nov 5, 2026

Original job description

English section of this bilingual listing.

This is a multi-function role in a Business Centre. Reporting to the Business Centre Manager, the person in the Sales Support role should be a dynamic self-motivated individual ready to work in a fast-paced team environment and capable of providing superior customer service to our valued customers.

‍

Main Responsabilities

Provide superior customer service communication via telephone, email and/or other communication by promptly and professionally assisting with customers' needs;
Respond to customers' inquiries in a timely manner, with assistance from other team members if needed;
Develops a professional relationship with customers and/or vendors as per criteria establishes by the Manager;
Takes necessary action to resolve customer service issues in a timely manner; follows up and verifies commitments are met afterwards;
Proactively suggest associated and/or alternate products as needed;
Promotes focus product items;
Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representatives) of customer feedback with regards to price, products, services, etc.
Assist with other administration duties required for the successful running of the Business Centre on a 'as needed' basis, (ex: receive and sort mail, prepare deposits, account payables, freight claims, processing paperwork for invoicing, cash reconciliation and other assigned tasks);
Takes a proactive approach to enhancing their technical knowledge through available training on various product lines and learning opportunities;
Support in other tasks as needed (purchasing / inventory management).

Qualifications

Grade 12 minimum completed; Ideally 1-2 years of related experience;
Strong communication and people skills, initiative;
Good knowledge of Microsoft Office (Word, Excel, OUTLOOK);
Interest and capability in performing sales duties and purchasing / inventory management functions as needed;
Good knowledge of French written and spoken; good knowledge of English is required to communicate with stakeholders across the country;
Strong ability and desire to develop and grow skills.

This is a position with potential for growth.

‎

What’s In It For You

We are a major player, involved in the energy transformation in Canada. Our dynamic work environment promotes autonomy and decision making and offers great career opportunities.

What Sets Us Apart Is Our

Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.
A strong national network offering real opportunities to grow: our people make the difference.
Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
Group RRSP with employer contribution and TFSA.

Come build your career with us, a growing network where our people make it happen!

Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.

Read the full bilingual original

Sales Support | Support aux ventes - Noramco

‎

Statut / Status

Regular, Full time

‎

Emplacement / Location:

Saint-Laurent, Quebec

‎

Description Du Poste / Job Description

English version follows

Il s'agit d'un poste multifonctionnel dans un centre d'affaires. Sous la responsabilité du directeur de centre d'affaires, la personne au support aux ventes doit être dynamique et motivée, prête à travailler dans un environnement d'équipe au rythme rapide et capable de fournir un service client de qualité supérieure à nos précieux clients.

Principales Responsabilités

Offrir un service à la clientèle de qualité supérieure par téléphone, par courriel et/ou par d'autres moyens de communication de façon professionnelle ;
Répondre aux demandes de renseignements des clients en temps opportun, avec l'aide d'autres membres de l'équipe au besoin ;
Établir une relation professionnelle avec les clients et/ou les vendeurs selon les critères établis par le gestionnaire ;
Prendre les mesures nécessaires pour résoudre les problèmes de service à la clientèle en temps opportun ; assurer le suivi et vérifier que les engagements sont respectés par la suite ;
Suggérer de manière proactive des produits associés et/ou alternatifs, selon les besoins ;
Promouvoir les produits phares ;
Informer rapidement la personne appropriée (directeur du centre d'affaires, représentants des ventes externes) des commentaires des clients concernant le prix, les produits, les services, etc.
Aider à effectuer d'autres tâches administratives nécessaires au bon fonctionnement du centre d'affaires, selon les besoins (p. ex. recevoir et trier le courrier, préparer les dépôts, les comptes créditeurs, les réclamations de fret, le traitement des documents pour la facturation, le rapprochement de la trésorerie et d'autres tâches assignées) ;
Adopter une approche proactive pour améliorer ses connaissances techniques grâce à la formation disponible sur les diverses gammes de produits et aux possibilités d'apprentissage ;
Aider à effectuer d'autres tâches selon les besoins (achats/gestion des stocks).

Exigences

Détenir un diplôme d'études secondaires;
Idéalement, avoir 1 à 2 ans d'expérience connexe ;
Posséder de solides compétences en communication et en relations humaines, faire preuve d'initiative ;
Avoir une bonne connaissance de Microsoft Office (Word, Excel, OUTLOOK) ;
Avoir l'intérêt et la capacité d'effectuer des tâches de vente et des fonctions d'achat et de gestion des stocks, selon les besoins ;
Avoir la capacité et le désir de développer et d'accroître ses compétences.
Bonne connaissance du français parlé et écrit. Une bonne connaissance de l'anglais est requise pour communiquer avec des partenaires à travers le pays.

Il s'agit d'un poste avec potentiel d'avancement.

Provide superior customer service communication via telephone, email and/or other communication by promptly and professionally assisting with customers' needs;
Respond to customers' inquiries in a timely manner, with assistance from other team members if needed;
Develops a professional relationship with customers and/or vendors as per criteria establishes by the Manager;
Takes necessary action to resolve customer service issues in a timely manner; follows up and verifies commitments are met afterwards;
Proactively suggest associated and/or alternate products as needed;
Promotes focus product items;
Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representatives) of customer feedback with regards to price, products, services, etc.
Assist with other administration duties required for the successful running of the Business Centre on a 'as needed' basis, (ex: receive and sort mail, prepare deposits, account payables, freight claims, processing paperwork for invoicing, cash reconciliation and other assigned tasks);
Takes a proactive approach to enhancing their technical knowledge through available training on various product lines and learning opportunities;
Support in other tasks as needed (purchasing / inventory management).

Qualifications

Grade 12 minimum completed; Ideally 1-2 years of related experience;
Strong communication and people skills, initiative;
Good knowledge of Microsoft Office (Word, Excel, OUTLOOK);
Interest and capability in performing sales duties and purchasing / inventory management functions as needed;
Good knowledge of French written and spoken; good knowledge of English is required to communicate with stakeholders across the country;
Strong ability and desire to develop and grow skills.

This is a position with potential for growth.

‎

Pourquoi se joindre à nous

On est un acteur majeur, engagé dans la transformation énergétique au Canada. On offre un environnement de travail convivial, de l’autonomie et du pouvoir décisionnel.

On Se Distingue Par Notre 

Partage annuel des profits offert à tous qui s’ajoute à notre rémunération concurrentielle : récompenser les victoires fait partie de notre culture.
Solide réseau national permettant de réelles possibilités de grandir: nos gens font la différence.

Parmi Nos Avantages

Programme d’assurances collectives flexible et complet qui s’adaptent aux besoins de chacun.
Ressources santé disponibles 24/7: télémédecine et programme d’aide aux employés (PAE).
REER collectif avec contribution de l’employeur et CELI.
Programme de bourses d’études postsecondaires pour les enfants
Lieux de travail munis de bornes de recharge.
Programme de reconnaissance des années de service.

Joins la grande famille Noramco : un groupe en plein essor. Viens faire la différence et y faire carrière.

Notre processus de recrutement assure l’égalité et la diversité. Prends note que seuls les candidats retenus seront contactés.

=======================

What’s In It For You

We are a major player, involved in the energy transformation in Canada. Our dynamic work environment promotes autonomy and decision making and offers great career opportunities.

What Sets Us Apart Is Our

Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.
A strong national network offering real opportunities to grow: our people make the difference.

Among Our Benefits

Flexible group insurance plan customizable to your needs.
Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
Group RRSP with employer contribution and TFSA.
Postsecondary Scholarship Program for our employee’s children.
Charging terminals available at our facilities.
Years of Service Recognition Program.

Come build your career with us, a growing network where our people make it happen!

Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.

Apply About employer

More about this job

Responsibilities

Provide timely, professional customer support by phone, email, and other channels; resolve service issues, follow up on commitments, recommend related or alternative products, and share customer feedback with managers and sales representatives. Support business centre operations with administrative and accounting tasks, purchasing, inventory management, and ongoing product training.

Requirements

A high school diploma is required, and 1–2 years of related experience is preferred. Candidates should have strong communication and interpersonal skills, knowledge of Microsoft Office, an interest in sales and purchasing or inventory tasks, and good spoken and written French; English is needed to communicate with stakeholders across Canada.

Skills

Customer Service
Sales Support
Written Communication
Verbal Communication
Microsoft Word
Microsoft Excel
Microsoft Outlook
Purchasing
Inventory Management
Product Knowledge
Problem Resolution
Administrative Support
Cash Reconciliation
Initiative
Bilingual Communication

Benefits

Annual Profit Sharing
Flexible Group Insurance
Telemedicine
Employee Assistance Program
Group RRSP With Employer Contribution
TFSA
Postsecondary Scholarship Program for Employees' Children
Workplace Electric Vehicle Charging Stations
Years of Service Recognition Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Sales Support
Business Centre
Telephone Support
Email Support
Customer Inquiries
Customer Relationships
Vendor Relationships
Service Issue Resolution
Product Recommendations
Promotional Products
Customer Feedback
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Administrative Support
Accounts Payable
Freight Claims
Invoicing
Cash Reconciliation
Purchasing
Inventory Management
Product Training
French
English
Energy Transformation

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