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Nordic Holdings Ltd.

Store Manager

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 3, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Founded in 1976, Nordic Holdings owns and operates five Sofa Land and two Konto Furniture stores throughout Alberta. Both brands offer a unique blend of imported and domestic value-added home furnishings. If you’re looking to join an energetic and successful team, this could be the opportunity for you.

Position Summary

The Store Manager is responsible for driving sales performance, fostering a high-energy and customer-focused retail environment, and ensuring that our team delivers an exceptional shopping experience. The ideal candidate will be and experienced and motivated sales manager with a proven track record in sales leadership, the ability to coach, hold the team accountable and motivate to exceed sales goals.

Job Responsibilities

Store Operation Duties

Team Leadership & Development

Recruit, train, and mentor a team of commission-based sales associates
Helping to create and achieve store sales goals and budgets while still handling store level management responsibilities
Foster a culture of accountability, collaboration and success
Develop and implement sales strategies to drive revenue growth and exceed sales targets
Ensure a premium shopping experience by coaching the team on selling, product knowledge, and customer relationship-building.
Monitor sales data, KPI’s, and team performance to identify areas of improvement and adjustments
Be available to your staff via phone and email during store hours, even when you are not at the store

Customer Concerns

Handle day to day customer complaints, warranty or service issues.
Answer customer questions regarding estimated time of arrivals

Maintaining Floor Product

Work with the Visual Merchandiser to maintain all floor merchandise plans and displays
Ensure all product has correct pricing labels and responsible for creating any new signage
Adhere to corporate guidelines, standards and directives

Staff Training and Onboarding Duties

Ensure new sales and warehouse staff is properly trained in all aspects of their duties
Give direction to staff to ensure Nordic policies and procedures are being followed
Provide a safe work environment and report any deficiencies

Position Requirements:

Education

High school diploma or GED
Post-secondary education in Interior Design or Management would be an asset

Experience

3+ years of experience working in sales managment
3+ years of experience working in customer service
2+ years of experience working in a supervisory capacity

Job Qualifications:

Supports, promotes and ensures alignment with the organization's vision and values
Proficiency in MS Office
Ability to analyze sales merchandise reports & survey results
Thrive in a fast-paced environment thanks to strong organizational skills, follow-through and ability to juggle competing priorities
Solid written and verbal skills
Strong attention to detail

Behavioral Skills:

Adaptability – Adapts plans and goals. Recognizes and responds quickly to shifting opportunities and risks.
Business Perspective - Demonstrates thorough understanding of how each business unit adds value to the organization.
Creativity & Innovation - Provides expert insight into problems. Assists others in discovering and creating new approaches.
Decision Making – Can make smart business decisions in a timely fashion and while under pressure
Initiative - Takes immediate action to avoid forthcoming issues or problems.
Leading & Managing Change – Manages change by adjusting priorities and reallocating resources.
Problem Solving - Remaining guided by organizational values, identifies optimal solutions, thinking first of possible approaches and flexibilities in the system vs. strict adherence to rules or procedures.
Resilience - Provides advice and guidance to others to assist them in coping with difficult or demanding situations.

Work Environment and Compensation:

We are a proud locally owned Canadian company that is growing and expanding. We offer a competitive compensation and benefits package. Employees are also eligible to receive a generous employee discount!

Store hours are from 10 am to 8 pm on weekdays, 10 am to 6 pm on Saturdays and 11 am to 5 pm on Sundays. Working on weekends and Statutory Holidays will be mandatory however you will want to work them as that is when most of our business happens.

To Apply:

Please email your resume referencing the job title in your subject linen at HR@nordicholdings.ca . While we thank you for your application, only candidates considered for the role will be contacted.

Job Type: Full-time

Benefits:

Extended health care
On-site parking
Store discount

Application question(s):

How many years of experience do you have as a Store Manager

Education:

Bachelor's Degree (preferred)

Experience:

Sales management: 3 years (required)

Work Location: In person

Apply About employer

More about this job

Responsibilities

Lead store sales performance by setting goals, developing sales strategies, coaching commission-based associates, and monitoring sales data and KPIs. Oversee customer concerns, store displays and pricing, staff onboarding, policy compliance, and workplace safety.

Requirements

Requires a high school diploma or GED, at least three years of sales management and customer service experience, and at least two years in a supervisory role. Interior Design or Management post-secondary education is an asset; candidates should also have strong communication, organizational, analytical, and leadership skills, with proficiency in Microsoft Office.

Skills

Sales Management
Team Leadership
Staff Recruitment
Training and Mentoring
Sales Strategy
Revenue Growth
Customer Service
Customer Relationship Building
Sales Performance Analysis
KPI Monitoring
Complaint Resolution
Visual Merchandising
Inventory Presentation
Microsoft Office
Decision-Making
Problem-Solving

Benefits

Extended Health Care
On-Site Parking
Store Discount

Visa sponsorship

Not detected in the job text

Keywords

Retail Management
Furniture
Home Furnishings
Sales Management
Sales Goals
Sales Budgets
Commission-Based Sales
Sales Strategies
Revenue Growth
Customer Experience
Customer Service
Customer Complaints
Warranty Issues
Service Issues
Sales Data
Key Performance Indicators
Microsoft Office
Visual Merchandising
Product Displays
Pricing Labels
Staff Recruitment
Staff Training
Onboarding
Team Leadership
Workplace Safety
Interior Design

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