Account Manager-Canada
- Sudbury, ON, Canada
- Lively, ON, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.
Develop a market area business plan and sales strategy with dealers, in conjunction with the Sales Manager, North America Sales Area which complies with Normet long term strategic objectives and goals.
Ability to work through complex Normet product related issues and support both internal and external stakeholders in mining and tunneling applications
Participating in Normet strategy workshops, and day-to-day business operations as specified by North American Sales Manager
Firsthand field demonstration ability.
Utilizes company leads, to expand current customer base and follows up on leads in conjunction with other Account Managers
Strong understanding of customer and market dynamics and requirements
Maintains clear and concise communications (product needs/forecasts) with external manufacturing partners, and raw material providers.
Supports various marketing functions i.e.: trade shows, brochures, and project spotlights, etc.
Provides technical support and training to end users, operators, and account managers
Provides feedback to factories to enable improvements to the product line through both technical feedback systems and factory level network
Support with root cause analysis tools and report writing, supporting Normet quality management systems
Lead for local product improvement testing and implementation
Develop and initiate plans for penetrating new markets, new customer development, relationship management and satisfaction.
Support to warranty investigations from a technical advisor position
Develop and maintain a customer database to include key contact personnel, procurement, mine / tunnel managers, operation manager, maintenance supervisors, ground control supervisor, consulting engineers, mining contractors and sub-contractors.
Ability to create customized technical documentation including manuals & training materials for specific applications
Communicate and work with service team to prepare units with local upfits, prepare OTM (Order to manufacturing) and other necessary documentation to finalize sales.
Technical input in new product and technology development
Promote and sell training opportunities including operator & simulator training packages.
Work with Normet International to develop sales and marketing tools that directly address individual customer’s equipment and total solution requirements.
Cultivate effective business relationships with executive decision makers in key accounts.
Perform other related duties as assigned.
Stakeholder Management
Client-driven to positively support the growth of Normet
Ability to conduct work in a professional manner
Customers include both internal and external stakeholders
Assists customers with maintenance trouble shooting feedback to the factory
Ability to conduct customer visits, localized training sessions, and present reports to various levels of authority
Global support during North America time zones, for all customers requiring remote assistance
HSEQ – Health, Safety, Environment and Quality
Comply with all Normet policies with HSEQ
Active participant in ensuring Normet operations and products support HSEQ initiatives
Support to risk assessments, incident investigations, and product related legislative safety specifications, North America
Ability to support the creation and updating of HSEQ documentation where applicable
Personal Responsibility
Ensures compliance with Normet Values, & Normet Policies and Procedures
Continuous improvement journey with behaviors supporting improved product knowledge, learning and development, and competency training
Retain existing industry certifications, and where applicable acquire updates and advancement
Active contributor and team member in both the sales and service teams, North America
Qualifications And Experience
Strong technical and practical knowledge dealer management.
Chemical professional with a technical degree or equivalent certification
Engineering professional within the discipline of ground control and rock reinforcement
2 years of experience working with Construction/Mining Equipment
5-7 years of experience in sales and marketing
Strong understanding of customer and market dynamics and requirements
Skills & Competencies
Ability to work independently and within a team environment
Elevated level of written, verbal, and presentation skills
Facilitator skills in a classroom setting
Initiative-taking in ambiguous situations
Elevated level of responsiveness, organization skills, and detail orientation
Excellent personal presentation and communication skills
Time Management Skills
Valid Driver’s License
Desire to work within and promote a team setting. ADDITIONAL INFORMATION:
Willingness to travel away from home frequently both domestically and internationally as well as to underground mine sites in North America.
You may be required to undertake tasks outside of this position description taking into consideration the relevant skills and experience at the request of the reporting manager.
Employees Have a Responsibility To
This role is expected to have a normal work week in accordance with regular business hours, Monday – Friday, 40 hours. There may be some weekend or longer hours dependent on the project scope of deliverables and will be compensated accordingly. COMPLIANCE & AUTHORITY:
Protect their own health and safety and avoid adversely affecting the health and safety of any other person.
Comply with Normet safety policies, procedures, and work practices.
Ensure contractors and visitors are informed of all necessary safety instructions and information when on Normet premises.
Must wear the specific PPE clothing and items relevant for the task you are undertaking.
Must read and understand all relevant SOP’s pertaining to any equipment/machinery/vehicles.
Must report all safety issues and emergencies in the workplace.
Compliance with Normet’s Quality systems and standards relating to ISO 9001:2015.
Come and share your courage to shine with us!
Visit our career website for more information.
Develop a market area business plan and sales strategy with dealers, in conjunction with the Sales Manager, North America Sales Area which complies with Normet long term strategic objectives and goals.
Ability to work through complex Normet product related issues and support both internal and external stakeholders in mining and tunneling applications
Participating in Normet strategy workshops, and day-to-day business operations as specified by North American Sales Manager
Firsthand field demonstration ability.
Utilizes company leads, to expand current customer base and follows up on leads in conjunction with other Account Managers
Strong understanding of customer and market dynamics and requirements
Maintains clear and concise communications (product needs/forecasts) with external manufacturing partners, and raw material providers.
Supports various marketing functions i.e.: trade shows, brochures, and project spotlights, etc.
Provides technical support and training to end users, operators, and account managers
Provides feedback to factories to enable improvements to the product line through both technical feedback systems and factory level network
Support with root cause analysis tools and report writing, supporting Normet quality management systems
Lead for local product improvement testing and implementation
Develop and initiate plans for penetrating new markets, new customer development, relationship management and satisfaction.
Support to warranty investigations from a technical advisor position
Develop and maintain a customer database to include key contact personnel, procurement, mine / tunnel managers, operation manager, maintenance supervisors, ground control supervisor, consulting engineers, mining contractors and sub-contractors.
Ability to create customized technical documentation including manuals & training materials for specific applications
Communicate and work with service team to prepare units with local upfits, prepare OTM (Order to manufacturing) and other necessary documentation to finalize sales.
Technical input in new product and technology development
Promote and sell training opportunities including operator & simulator training packages.
Work with Normet International to develop sales and marketing tools that directly address individual customer’s equipment and total solution requirements.
Cultivate effective business relationships with executive decision makers in key accounts.
Perform other related duties as assigned.
Stakeholder Management
Client-driven to positively support the growth of Normet
Ability to conduct work in a professional manner
Customers include both internal and external stakeholders
Assists customers with maintenance trouble shooting feedback to the factory
Ability to conduct customer visits, localized training sessions, and present reports to various levels of authority
Global support during North America time zones, for all customers requiring remote assistance
HSEQ – Health, Safety, Environment and Quality
Comply with all Normet policies with HSEQ
Active participant in ensuring Normet operations and products support HSEQ initiatives
Support to risk assessments, incident investigations, and product related legislative safety specifications, North America
Ability to support the creation and updating of HSEQ documentation where applicable
Personal Responsibility
Ensures compliance with Normet Values, & Normet Policies and Procedures
Continuous improvement journey with behaviors supporting improved product knowledge, learning and development, and competency training
Retain existing industry certifications, and where applicable acquire updates and advancement
Active contributor and team member in both the sales and service teams, North America
Qualifications And Experience
Strong technical and practical knowledge dealer management.
Chemical professional with a technical degree or equivalent certification
Engineering professional within the discipline of ground control and rock reinforcement
2 years of experience working with Construction/Mining Equipment
5-7 years of experience in sales and marketing
Strong understanding of customer and market dynamics and requirements
Skills & Competencies
Ability to work independently and within a team environment
Elevated level of written, verbal, and presentation skills
Facilitator skills in a classroom setting
Initiative-taking in ambiguous situations
Elevated level of responsiveness, organization skills, and detail orientation
Excellent personal presentation and communication skills
Time Management Skills
Valid Driver’s License
Desire to work within and promote a team setting. ADDITIONAL INFORMATION:
Willingness to travel away from home frequently both domestically and internationally as well as to underground mine sites in North America.
You may be required to undertake tasks outside of this position description taking into consideration the relevant skills and experience at the request of the reporting manager.
Employees Have a Responsibility To
This role is expected to have a normal work week in accordance with regular business hours, Monday – Friday, 40 hours. There may be some weekend or longer hours dependent on the project scope of deliverables and will be compensated accordingly. COMPLIANCE & AUTHORITY:
Protect their own health and safety and avoid adversely affecting the health and safety of any other person.
Comply with Normet safety policies, procedures, and work practices.
Ensure contractors and visitors are informed of all necessary safety instructions and information when on Normet premises.
Must wear the specific PPE clothing and items relevant for the task you are undertaking.
Must read and understand all relevant SOP’s pertaining to any equipment/machinery/vehicles.
Must report all safety issues and emergencies in the workplace.
Compliance with Normet’s Quality systems and standards relating to ISO 9001:2015.
Come and share your courage to shine with us!
Visit our career website for more information.
More about this job
Responsibilities
Develop and execute sales strategies with dealers, grow customer relationships and market presence, and support sales through demonstrations, training, technical documentation, and coordination with service and manufacturing teams. Provide technical and product support, contribute to product improvements and quality processes, and comply with health, safety, environmental, and quality requirements.
Requirements
The role calls for strong technical and practical dealer-management knowledge, a technical degree or equivalent certification in a relevant chemical or engineering discipline, 2 years of experience with construction or mining equipment, and 5–7 years in sales and marketing. Candidates should have strong communication, presentation, organization, facilitation, and time-management skills, a valid driver’s license, and willingness to travel frequently, including to underground mine sites.
Skills
- Dealer Management
- Sales Strategy
- Market Development
- Account Management
- Mining Equipment
- Technical Support
- Product Demonstrations
- Training and Facilitation
- Root Cause Analysis
- Quality Management
- HSEQ Compliance
- Technical Documentation
- Stakeholder Management
- Communication and Presentation
- Time Management
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Engineering
- Management & Leadership
- Manufacturing
- Construction
Keywords
- Mining
- Tunnelling
- Construction Equipment
- Dealer Management
- Sales Strategy
- Market Development
- Account Management
- Aftermarket Services
- Mining Chemicals
- Ground Control
- Rock Reinforcement
- Product Demonstrations
- Technical Support
- Operator Training
- Simulator Training
- Root Cause Analysis
- Quality Management Systems
- ISO 9001:2015
- HSEQ
- Risk Assessments
- Incident Investigations
- Warranty Investigations
- Product Improvement Testing
- Order to Manufacturing
- Customer Database
- Technical Documentation
- Factory Feedback
- Trade Shows
- Underground Mine Sites