Account Manager-Canada

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.

Develop a market area business plan and sales strategy with dealers, in conjunction with the Sales Manager, North America Sales Area which complies with Normet long term strategic objectives and goals. • Ability to work through complex Normet product related issues and support both internal and external stakeholders in mining and tunneling applications • Participating in Normet strategy workshops, and day-to-day business operations as specified by North American Sales Manager • Firsthand field demonstration ability. • Utilizes company leads, to expand current customer base and follows up on leads in conjunction with other Account Managers • Strong understanding of customer and market dynamics and requirements • Maintains clear and concise communications (product needs/forecasts) with external manufacturing partners, and raw material providers. • Supports various marketing functions i.e.: trade shows, brochures, and project spotlights, etc. • Provides technical support and training to end users, operators, and account managers • Provides feedback to factories to enable improvements to the product line through both technical feedback systems and factory level network • Support with root cause analysis tools and report writing, supporting Normet quality management systems • Lead for local product improvement testing and implementation • Develop and initiate plans for penetrating new markets, new customer development, relationship management and satisfaction. • Support to warranty investigations from a technical advisor position • Develop and maintain a customer database to include key contact personnel, procurement, mine / tunnel managers, operation manager, maintenance supervisors, ground control supervisor, consulting engineers, mining contractors and sub-contractors. • Ability to create customized technical documentation including manuals & training materials for specific applications • Communicate and work with service team to prepare units with local upfits, prepare OTM (Order to manufacturing) and other necessary documentation to finalize sales. • Technical input in new product and technology development • Promote and sell training opportunities including operator & simulator training packages. • Work with Normet International to develop sales and marketing tools that directly address individual customer’s equipment and total solution requirements. • Cultivate effective business relationships with executive decision makers in key accounts. • Perform other related duties as assigned. Stakeholder Management • Client-driven to positively support the growth of Normet • Ability to conduct work in a professional manner • Customers include both internal and external stakeholders • Assists customers with maintenance trouble shooting feedback to the factory • Ability to conduct customer visits, localized training sessions, and present reports to various levels of authority • Global support during North America time zones, for all customers requiring remote assistance HSEQ – Health, Safety, Environment and Quality • Comply with all Normet policies with HSEQ • Active participant in ensuring Normet operations and products support HSEQ initiatives • Support to risk assessments, incident investigations, and product related legislative safety specifications, North America • Ability to support the creation and updating of HSEQ documentation where applicable Personal Responsibility • Ensures compliance with Normet Values, & Normet Policies and Procedures • Continuous improvement journey with behaviors supporting improved product knowledge, learning and development, and competency training • Retain existing industry certifications, and where applicable acquire updates and advancement • Active contributor and team member in both the sales and service teams, North America

QUALIFICATIONS AND EXPERIENCE:

• Strong technical and practical knowledge dealer management. • Chemical professional with a technical degree or equivalent certification • Engineering professional within the discipline of ground control and rock reinforcement • 2 years of experience working with Construction/Mining Equipment • 5-7 years of experience in sales and marketing • Strong understanding of customer and market dynamics and requirements

SKILLS & COMPETENCIES:

• Ability to work independently and within a team environment • Elevated level of written, verbal, and presentation skills • Facilitator skills in a classroom setting • Initiative-taking in ambiguous situations • Elevated level of responsiveness, organization skills, and detail orientation • Excellent personal presentation and communication skills • Time Management Skills • Valid Driver’s License • Desire to work within and promote a team setting. ADDITIONAL INFORMATION: • Willingness to travel away from home frequently both domestically and internationally as well as to underground mine sites in North America. • You may be required to undertake tasks outside of this position description taking into consideration the relevant skills and experience at the request of the reporting manager. • This role is expected to have a normal work week in accordance with regular business hours, Monday – Friday, 40 hours. There may be some weekend or longer hours dependent on the project scope of deliverables and will be compensated accordingly. COMPLIANCE & AUTHORITY:

Employees have a responsibility to:

• Protect their own health and safety and avoid adversely affecting the health and safety of any other person. • Comply with Normet safety policies, procedures, and work practices. • Ensure contractors and visitors are informed of all necessary safety instructions and information when on Normet premises. • Must wear the specific PPE clothing and items relevant for the task you are undertaking. • Must read and understand all relevant SOP’s pertaining to any equipment/machinery/vehicles. • Must report all safety issues and emergencies in the workplace. • Compliance with Normet’s Quality systems and standards relating to ISO 9001:2015.

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