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Normet Group

Normet Technical Specialist - North America

Sudbury, ON, Canada
Lively, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 17, 2026
Experience: Underground mining heavy equipment maintenance experience >7 years
Posting language: English
Posted: Sep 17, 2026

Original job description

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.

POSITION DESCRIPTION

Country: USA & Canada

Location: Salt Lake City, UT; Elko, NV; Sudbury, Ontario

Approver: Services Manager and HR

Status: Open

Business Area: Services

Revision: 1

Normet Technical Specialist – North America

PRIMARY ROLE RESPONSIBILITY:

The Technical Specialist role is responsible for providing quality technical support and engineering, in development, maintenance, training, and product services across the Normet fleet of underground electric and mechanical fleet.

REPORTING TO:

Services Manager, North America

KEY RESPONSIBILITIES INCLUDE:

Technical and Engineering

Ability to work through complex Normet product related issues and support both internal and external stakeholders in mining and tunneling applications
Ability to analyze, provide recommended changes, and update engineering documents including electrical, hydraulic, mechanical and parts related drawings / technical documents
Subject matter expert on Normet fleet, navigating through inter-related software, digital applications, document libraries, and product specific platforms
Provides technical support and training to end users, operators, and service personnel
Provides feedback to factories to enable improvements to the equipment or its operation, through both technical feedback systems and factory level network
Support with root cause analysis tools and report writing, supporting Normet quality management systems
Support with predictive operating cost models and both internal / external recommended parts requirements across Normet fleet
Lead for local product improvement testing and implementation
Support to warranty investigations from a technical advisor position
Ability to assist with equipment installations and demonstrations
Ability to create customized training material for specific applications

Stakeholder Management

Customer focused to positively support the growth of Normet
Customers include both internal and external stakeholders, ability to conduct work in a professional manner
Assists customers with parts interpretations, maintenance troubleshooting, feedback to the factory
Ability to conduct customer visits, localized training sessions, and present reports to different levels of authority

HSEQ – Health, Safety, Environment and Quality

Complies with all Normet policies with HSEQ
Active participant in ensuring Normet operations and products support HSEQ initiatives
Support to risk assessments, incident investigations, and product related legislative safety specifications, North America
Ability to support the creation and updating of HSEQ documentation where applicable

Personal Responsibility

Ensures compliance to Normet Values, & Normet Policies and Procedures
Continuous improvement journey with behaviors supporting improved product knowledge, learning and development, and competency training
Retain existing industry certifications, and where applicable acquire updates and advancement
Active contributor and team member in both the sales and service teams, North America

QUALIFICATIONS AND EXPERIENCE:

Maintenance professional with a technical degree or equivalent certification
Engineering professional within the discipline of electrical, mechanical, industrial, or hydraulic
Underground mining heavy equipment maintenance experience >7 years
Understanding and knowledge of underground mining and blasting operations
Must have existing legal work authorization for the country applying to the role for

SKILLS & COMPETENCIES:

Ability to work independently and within a team environment
High level of written, verbal, and presentation skills
Facilitator skills in a classroom setting
Self-motivated in ambiguous situations
Strong investigation and diagnostic skills
High level of competency with computer software and hardware
Blasting and concrete operational awareness
High level of responsiveness, organization skills, and detail orientation

ADDITIONAL INFORMATION:

This role requires occasional travel to underground mine sites in North America. Candidates must be able to travel frequently and for extended periods of time.
You may be required to undertake tasks outside of this position description taking into consideration the relevant skills and experience at the request of the reporting manager.
This role is expected to have a normal work week in accordance with regular business hours, Monday – Friday, 40 hours. There may be some weekend or longer hours dependent on the project scope deliverables and will be compensated accordingly.

COMPLIANCE & AUTHORITY:

Employees’ have a responsibility to:

Protect their own health and safety and avoid adversely affecting the health and safety of any other person.
Comply with Normet safety policies, procedures, and work practices.
Ensure contractors and visitors are informed of all necessary safety instructions and information when on Normet premises.
Must wear the specific PPE clothing and items relevant for the task you are undertaking.
Must read and understand all relevant SOP’s pertaining to any equipment/machinery/vehicles.
Must report all safety issues and or emergencies in the workplace.

Come and share your courage to shine with us!

Visit our career website for more information.

Apply About employer

More about this job

Responsibilities

The Technical Specialist provides quality technical support, engineering, and maintenance services for the Normet underground fleet. They are responsible for training personnel, conducting root cause analysis, and managing stakeholder relationships to ensure operational productivity.

Requirements

Candidates must have a technical degree or equivalent certification and over 7 years of experience in underground mining heavy equipment maintenance. Strong diagnostic skills and the ability to travel frequently to mine sites are essential for this role.

Skills

Technical support
Engineering
Underground mining
Hydraulic systems
Mechanical maintenance
Electrical systems
Root cause analysis
Training
Stakeholder management
HSEQ compliance
Troubleshooting
Predictive operating cost models
Warranty investigations
Equipment installation
Report writing
Diagnostic skills

Visa sponsorship

Not detected in the job text

Keywords

Mining
Tunnelling
Construction
Underground equipment
Hydraulics
Electrical engineering
Mechanical engineering
HSEQ
Root cause analysis
Predictive maintenance
Warranty
Technical documentation
Training
Heavy equipment
Blasting operations
Concrete operations
Quality management systems
Field service
Engineering drawings
Parts interpretation

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