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Added 27 mins ago
Advisor, IG Wealth Management, Corporate Channel (Mutual fund licensed) - Quebec City 1
IG Wealth Management
Quebec, QC
Full-time
…December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie…
Added 27 mins ago
Advisor, IG Wealth Management, Corporate Channel (Mutual fund licensed) - Quebec City
IG Wealth Management
Quebec, QC
Full-time
…December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie…
Added 27 mins ago
Bilingual Advisor, IG Wealth Management, Corporate Channel (Mutual fund licensed) - Montreal, Quebec
IG Wealth Management
Quebec, QC
Full-time
…December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie…
Added 27 mins ago
Bilingual Advisor, IG Wealth Management, Corporate Channel (Mutual fund licensed) - Quebec
IG Wealth Management
Quebec, QC
Full-time
…December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie…
Added 28 mins ago
Outside Sales Representative
Sonepar
Calgary, AB
Keeping up to date on new products, services, procedures and tools by attending training and departmental meetings
Added 28 mins ago
Superintendent, Electrical
City of Vancouver
Vancouver, BC
The Electrical Superintendent is responsible for managing electrical services in City of Vancouver facilities including routine maintenance, repairs, alterations and new installations. The…
Added 58 mins ago
Outside Sales Representative
Greenforce Cleaning
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
Experience in B2B field sales, preferably in facilities services, cleaning, or related industries, is beneficial.
Added 1 hour ago
Customer Service Representative
ARGUS MACHINE CO LTD
Edmonton, AB
Today, Argus operates two fully equipped manufacturing facilities, supported by certified processes and decades of field experience. We deliver high-quality pigging valves and threading…
Added 1 hour ago
Field Sales Representative
Centurion - Canada
Clairmont, AB
Full-time
We are looking for a Field Sales Representative based in Grande Prairie, Alberta, to strengthen our presence with existing customers, develop new business opportunities, and connect…
Added 1 hour ago
Property Representative 2 (NCTL Projects)
BC Hydro
Vancouver, BC
Full-time
Bachelor degree in a relevant field of study (such as Real Estate, Land Use, Urban Planning, Resource Land Management, Law, Business, Economics, Finance); OR Diploma in Marketing Management…
Added 1 hour ago
Community Disability Worker: Full Time Monday to Friday Evenings
Robin Hood Association
Sherwood Park, AB
$17.44 to $21.56 CAD / hour
…protocols, Alberta Accommodation Standards, Alberta Health Services standards, Municipal Fire Standards, Service Quality Policy and Management System, Occupational Health & Safety Standards…
Added 1 hour ago
Community Disability Worker: Every Wednesday Afternoon
Robin Hood Association
Sherwood Park, AB
$17.44 to $21.56 CAD / hour
Part-time
…protocols, Alberta Accommodation Standards, Alberta Health Services standards, Municipal Fire Standards, Service Quality Policy and Management System, Occupational Health & Safety Standards…
Added 1 hour ago
Field Technical Service Representative (Full Time Seasonal)
Best Buy Canada
Canada
Full-time
You’ll love it here! We are hiring immediately for a field technical service representative, which at Best Buy we call a field service agent.
Added 1 hour ago
Field Technical Service Representative (Seasonal)
Best Buy Canada
London, ON
Part-time
You’ll love it here! We are hiring immediately for a field technical service representative, which at Best Buy we call a field service agent.
Added 1 hour ago
Field Technical Service Representative (Part Time)
Best Buy Canada
Woodbridge, ON
Part-time
You’ll love it here! We are hiring immediately for a field technical service representative, which at Best Buy we call a field service agent.
Added 1 hour ago
Sales Representative - Uniform
Cintas
Granby, QC
That is why we are seeking a goal-oriented, motivated, and energetic Sales Representative to join our growing Outside Sales team. This role provides our customers with solutions to their…
Added 1 hour ago
Sales Representative - Uniform
Cintas
Quebec, QC
That is why we are seeking a goal-oriented, motivated, and energetic Sales Representative to join our growing Outside Sales team. This role provides our customers with solutions to their…
Added 1 hour ago
Customer Service Representative
Argus
AB · Edmonton, AB
Full-time
Today, Argus operates two fully equipped manufacturing facilities, supported by certified processes and decades of field experience. We deliver high-quality pigging valves and threading…
Added 1 hour ago
Cloud Sales Representative (CSR), AWS Canada Commercial Business
Amazon
Toronto, ON · Vancouver, BC
…acumen and technical aptitude to guide companies to adopt cloud services? Do you have the grit and organizational skill to actively prospect in and engage with a large number of accounts?…
Added 1 hour ago
Field Services Representative
ATCO Group
Whitehorse, YT
Full-time
…impact in your community? Join us at ATCO Electric Yukon as a Field Services Representative, under the general supervision of the Operations Supervisor, you’ll be at the heart of keeping…
Added 1 hour ago
Vice President, Investments & Product Management
IG Wealth Management
ON · Ontario, Canada
Full-time
…December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie…
Added 1 hour ago
Vice President, Investments & Product Management
IG Wealth Management
MB · Manitoba, Canada
Full-time
…December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie…
Added 2 hours ago
Field Technical Service Representative (Seasonal Full Time)
Best Buy Canada
BC
Full-time
You’ll love it here! We are hiring immediately for a field technical service representative, which at Best Buy we call a field service agent.
Added 2 hours ago
Door to Door Sales Representative
TopLine Home Solutions
Ottawa, ON
Full-time
Role Description This is a full-time, on-site Door to Door Sales Representative role based in Ottawa, ON. The person in this role will engage with homeowners in designated neighborhoods,…
Added 2 hours ago
Paramedic Chief
Oneida Nation of The Thames
Southwold, ON
Full-time
…Administration, Health Sciences, Emergency Management, or a related field; or an equivalent combination of post-secondary education and progressive experience in emergency services or…

NorQuest College

Student Care Representative

Edmonton, AB, T5J 1L6, Canada

Apply by: Oct 1, 2026
Posting language: English
Posted: Sep 22, 2026

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Applications open in a new tab.

Original job description

COMPETITION NUMBER: 1872
CLOSING DATE: September 30, 2026 @ 11:59 PM MDT

Enrolment Operations and Registrar

NorQuesters are difference makers, and we're searching for someone dedicated to making a difference.

Reporting to the Team Lead of Student Care, this role is responsible for providing detailed front-line services and advice to NorQuest learners, staff, and community partners. Student Care Representatives are the primary point of contact to access various service areas of the college, including advising, financial aid, scholarships & awards, international office, and the support team in the Registrar’s Office. This position is key to establishing a friendly, working relationship with the learner population and delivers timely information through various channels, including online and in-person, to a high volume of internal and external inquiries on NorQuest programs and services.

HOW YOU'LL MAKE A DIFFERENCE

Respond to inbound inquiries through multiple channels (in-person, phone, email, chat, and virtual platforms) with professionalism, empathy, inclusion, and consideration for individual circumstances.
Assess applicant and student needs by reviewing program, status, and service requirements, and determine appropriate support and next steps.
Book, reschedule, cancel appointments, and manage learner queues using established service systems and software.
Provide information and guidance on college processes, policies, deadlines, applications, registration changes, refunds, and other student service procedures.
Advise prospects, learners, and community partners on programs, services, and systems, and connect them with appropriate resources or referrals.
Maintain compliance with NorQuest policies, procedures, the Access to Information Act (ATIA), and the Protection of Privacy Act (PoPA) while handling learner information.
Use college systems and technology platforms to communicate effectively, document interactions, and maintain accurate records.
Stay current on service offerings, departmental updates, and service standards, while collaborating with academic and administrative departments to resolve inquiries and improve service delivery.
Coordinate office operations, information distribution, workplace safety, facility or technical service requests, and support a productive and compliant work environment.
Support team and departmental initiatives by assisting with training, college events, special projects, and other related duties as assigned.

WHAT YOU BRING

Post-secondary certificate required; diploma preferred in Business Administration, Finance, Office Administration, or a related field.
Two to three years of administrative and customer service experience, preferably in a post-secondary or learner-focused environment.
Strong customer service, communication, and interpersonal skills, with the ability to support diverse learners and stakeholders professionally.
Proficiency in Microsoft Office applications, including Microsoft Word and Excel, with experience using databases or service management systems.
Knowledge of PeopleSoft or similar student information/enterprise systems is considered an asset.

WHAT MAKES YOU A DIFFERENCE MAKER

As a difference maker you bring:

Strong communication and customer service skills, with the ability to provide professional, empathetic, and learner-focused support through a variety of service channels.
Excellent interpersonal skills, with the ability to build positive relationships and collaborate effectively with students, colleagues, and external stakeholders in person and by phone.
Strong organizational and time management skills, with the ability to prioritize competing demands, manage high inquiry volumes, and maintain accuracy in a fast-paced environment.
Effective problem-solving, critical thinking, and decision-making skills, with the ability to assess situations, identify solutions, and make appropriate referrals.
Conflict resolution and de-escalation skills, with the ability to manage challenging interactions professionally and contribute to positive service outcomes.
Demonstrated initiative and accountability, with the ability to work independently, adapt to changing priorities, and perform effectively with minimal supervision.

AUPE Band Level 4 | Representative II | $1,769 - $2,217 bi-weekly reflective upon what you bring AKA your education and experience. This is a full time, one-year term position with the Alberta Union of Provincial Employees (AUPE). This role is required to work in-person at the downtown Edmonton campus. For more information regarding the AUPE Collective Agreement, please check out this link. We are proud to be recognized as one of Canada's Most Admired Corporate Cultures.

We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.

Additional Information: Pre-Employment Checks will be completed to assess the candidate’s suitability for a role. These checks may include (but are not limited to): references, criminal record check, academic verification, etc.

For applicants who have completed post-secondary studies from outside of Canada, it is required they obtain an assessment of their credentials from a recognized Canadian Credential Evaluator, such as:

International Qualifications Assessment Service https://www.alberta.ca/international-qualifications-assessment
World Education Services https://www.wes.org/ca/

We encourage applicants to include the assessment certificate as part of their application.

This competition may be used to fill future vacancies, across NorQuest College, at the same or lower classification level.

Our Commitment to Equity, Diversity, and Inclusion: We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers – we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.

NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel.

NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution’s work in decolonization, reconciliation, and Indigenization.

Accessibility: At NorQuest, we are who we include. We strive to provide access and accommodation throughout the recruitment, application, and selection process. We want to create opportunities for you to confidently be your authentic self. If you would like an accommodation at any stage of the process, please reach out to [email protected].

Apply to Become a NorQuester: If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.

Apply About employer

More about this job

Responsibilities

The Student Care Representative provides front-line support and advice to learners, staff, and community partners regarding college programs and services. They manage inbound inquiries across multiple channels, maintain accurate records, and ensure compliance with institutional policies and privacy legislation.

Requirements

Candidates must possess a post-secondary certificate or diploma in a relevant field such as Business Administration or Office Administration. Two to three years of administrative and customer service experience in a learner-focused environment is required.

Skills

Customer service
Communication
Interpersonal skills
Microsoft Office
Microsoft Word
Microsoft Excel
Database management
Problem-solving
Critical thinking
Decision-making
Conflict resolution
De-escalation
Time management
Organizational skills
Record keeping

Benefits

Flexible work options

Visa sponsorship

Not detected in the job text

Keywords

Student Care
Registrar
Enrolment Operations
PeopleSoft
Access to Information Act
Protection of Privacy Act
Administrative
Customer Service
Higher Education
Data Entry
Conflict Resolution
Record Management
Microsoft Office
Business Administration
Finance
Office Administration

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