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Added 8 mins ago
GI
Risk Manager
Green Infrastructure Partners
Markham, ON · Commerce Valley Dr W, Markham, ON
- Full-time
PMI-RMP, CRM or similar designation is highly preferred.
Added 18 mins ago
GV
Elevation Project - Manager
Greater Vancouver Youth Unlimited
Surrey, BC
- Full-time
Extra beneficial if you have some experience with CRM and other online databases
Added 18 mins ago
FM
Area Sales Manager
Federal Mfg
Mississauga, ON · CA ON Mississauga
- Full-time
Experience using Salesforce CRM and Microsoft 365 applications.
Added 47 mins ago
QC
Account Manager - West
Quality Classrooms
Winnipeg, MB
- $60,000 to $65,000 CAD / year
- Full-time
- On-site
…Opportunities* * Maintain an active and accurate sales pipeline using CRM tools. * Respond promptly to inbound inquiries and leads. * Schedule follow-ups, track opportunities, and provide…
Added 53 mins ago
A(
Director, Business Development
Amii (Alberta Machine Intelligence Institute)
AB · Edmonton, AB
- Full-time
…business development opportunities while maintaining immaculate CRM data integrity. Additionally, the Director, Business Development serves as a high-profile brand ambassador, designing and…
Added 53 mins ago
I
Client Onboarding Specialist
iQmetrix
Winnipeg, MB
- Full-time
Hands-on experience with Salesforce (or a similar CRM) for tracking accounts, activities, and milestones
Added 1 hour ago
I
Client Onboarding Specialist
iQmetrix
Toronto, ON
- Full-time
Hands-on experience with Salesforce (or a similar CRM) for tracking accounts, activities, and milestones
Added 1 hour ago
CB
Business Development Manager
CapWest Build
Vancouver, BC
- Full-time
Represent CapWest at industry events and associations (VRCA, ICBA, UDI, BCCA, and developer events), bringing division team members along where it makes sense
Added 1 hour ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
Working knowledge of computer applications such as Microsoft Office and a CRM are a plus.
Added 1 hour ago
V
Business and Commercial Lending Coordinator (16-Month Contract)
Vancity
Vancouver, BC
- Full-time
Processing loan maturity renewals, draw requests, CRM requests, monthly payments, payment amendments, and related loan servicing activities
Added 1 hour ago
VC
outside sales representative
VELUX Canada
Calgary, AB
- $65,000 to $70,000 CAD / year
- Full-time
- On-site
…for planning. * Report daily activities through established CRM reporting methods. * Other duties as assigned. *Qualifications* * Previous related outside sales experience is an asset…
Added 2 hours ago
R
B2B Field Sales / Outside Sales Rep
RYSE
Toronto, ON
- $45,000 to $150,000 CAD / year
- Full-time
Added 2 hours ago
TM
Sales Engineer
Technical Management Group Ltd. (TMG)
Toronto, ON
- Full-time
…through proposal development, opportunity support, Salesforce/CRM reporting, sales enablement, Sales and Marketing coordination, process improvement, and proposal-to-project…
Added 2 hours ago
HH
HVAC Project Manager
Hammer's Heating & Cooling
Pitt Meadows, BC
- Full-time
Comfortable using basic project, CRM, or field-service software; Jobber experience is an asset but not required.
Added 2 hours ago
I
Client Onboarding Specialist
iQmetrix
Vancouver, BC
- Full-time
Hands-on experience with Salesforce (or a similar CRM) for tracking accounts, activities, and milestones
Added 2 hours ago
DW
Agriculture Sales Representative
Delta Water Products
Medicine Hat, AB
- Full-time
Maintain accurate customer information, opportunities, activities and follow-ups within the CRM
Added 2 hours ago
V
Business and Commercial Lending Coordinator (16-Month Contract)
Vancity
Vancouver, BC
- Full-time
Processing loan maturity renewals, draw requests, CRM requests, monthly payments, payment amendments, and related loan servicing activities
Added 2 hours ago
CH
Senior Sales Manager
Concord Hospitality Enterprises
AB · Calgary, AB
- Full-time
Familiarity with CRM and sales tracking systems (e.g., CI/TY).
Added 3 hours ago
TI
Strategic Sales Executive - Energy Services
Trane Italia
Ottawa, ON
- Full-time
Added 3 hours ago
TI
Sales Development Representative
Trane Italia
Montreal, QC
- Full-time
Strong CRM discipline, using Salesforce or a similar platform, with clean and current data.
Added 3 hours ago
V
Senior Director, Issuing Solutions Sales, Canada
Visa
Toronto, ON
- Full-time
Added 3 hours ago
HH
HVAC Sales Representative
Hammer's Heating & Cooling
Pitt Meadows, BC
- $41,600 to $140,000 CAD / year
- Full-time
Familiarity with Jobber, CRM software, estimating tools, or field-service management platforms is an asset.
Added 3 hours ago
MC
Account Manager - Companion Animal / Gestionnaire de comptes – Animaux de compagnie
Merck Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…planning and implementation. The AM manages territory data through CRM and / or other relevant territory management tools. There are other administrative duties which include expense…
Added 3 hours ago
KA
Inside Sales Representative - Bilingual (Fr/Eng)
Keystone Automotive Operations
Mississauga, ON
- Full-time
Maintain current CRM information and communicate shipping dates, delays, and other order updates
Added 3 hours ago
M
Représentant(e), Location – Immobilier commercial | Leasing Representative – Commercial Real Estate
MONDEV
Montreal, QC
- Full-time
Maintenir à jour et assurer l’exactitude des bases de données internes de location et des systèmes CRM, notamment les listes de disponibilités, les coordonnées des locataires et courtiers…

Nors

Bilingual Senior CRM Analyst - MS Dynamics

Quebec, QC, Canada
Mississauga, ON, Canada
Laval, Quebec, QC, Canada
Missisauga, Ontario, ON, Canada

$70,000.00 to $90,000.00 a year

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Applications open in a new tab.

Job details

Pay: $70,000.00 to $90,000.00 a year
Posting language: English
Posted: Sep 23, 2026

Original job description

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.
Every day, we strive to meet market needs with excellent solutions, equipment, and services - and we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career?
Your new opportunity might be right here.

We are looking for a Bilingual Senior CRM Analyst - MS Dynamics to join our IT team in Mississauga or Laval.

What's the challenge?

What do we expect from you?

What will you find here?

SUMMARY:

The Senior CRM Analyst - MS Dynamics serves as the functional expert and hands-on owner of the MS Dynamics CRM platform for Nors Canada, combining strong configuration skills with some development experience to support an implementation across a mid to large user base (50+ users). In this role, you will resolve reported CRM tickets, own issues that require a Change Request or mini-project, and lead a significant Report and Dashboard development workstream. You will collaborate with business stakeholders across the organization to gather requirements, maintain CRM master data, and continuously improve the solution, with a clear path to grow into an IT Application Owner. The CRM is an integrated part of the e-Emphasys ERP and DMS solution implemented in the group to support the operations in Canada.

Expected Salary range (gross/annual)

$70,000.00 to $90,000.00 a year

DUTIES AND RESPONSIBILITIES:

Provide hands-on functional support for the MS Dynamics CRM solution, triaging and resolving
reported tickets within agreed service levels.
Own issues that require a Change Request or mini project, from scoping and requirements
gathering through configuration, testing and deployment.
Configure the CRM solution (entities, forms, views, business process flows, workflows, business
rules, security roles) to meet evolving business needs.
Design, build and maintain CRM reports and dashboards for business stakeholders across the
organization.
Apply development skills (plugins, custom workflows, Power Automate/Power Platform,
JavaScript/C#) to extend CRM capability where configuration alone is not sufficient.
Partner with business users and IT to gather requirements and translate them into scalable
CRM solutions.
Identify data quality issues and perform regular updates to CRM master data to maintain a
“single source of truth” for customer and sales data.
Participate in user acceptance testing (UAT) and provide support during the rollout of new CRM
releases and updates.
Participate in the functional side of CRM versioning; partner with IT and business units to plan,
test and execute upgrades.
Document configuration changes and maintain a change log in line with IT change
management practices.
Support data quality, integrations and interfaces between the CRM and other systems (e.g.,
ERP, Power BI).
Progressively take on broader ownership of the CRM platform, building toward an IT
Application Owner role.
Performs other duties as assigned.

CORE COMPETENCIES:

Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Ability to work collaboratively in a team environment
Must be conversant in both English and French. This is a bi-lingual role
Configuration of MS Dynamics CRM (entities, forms, views, workflows, business
process flows, security roles)
Development of CRM reports and dashboards (Power BI and/or native Dynamics
CRM reporting)
Basic to intermediate development skills (JavaScript, C#, Power Platform/Power
Automate, plugins)
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
Familiarity with ticketing and project management tools (e.g., JIRA, ServiceNow)
Industry experience (Heavy Machinery / Construction Equipment Dealership) is
preferred
Strong attention to detail and a commitment to delivering high-quality work
Ability to adapt to changing priorities and thrive in a fast-paced environment
Proactive attitude with a willingness to learn and develop new skills
Strong interpersonal skills and the ability to build relationships across
departments
Ability to translate “Business Speak” into technical configuration and vice-versa

EDUCATION/TRAINING:

Bachelor’s degree in computer science, Information Systems, or a related field is a plus
210 Dynamics 365 Sales Functional Consultant (Certificate)
4-6 years of experience in IT support, CRM administration, or business/functional analyst roles, with strong functional and configuration skills in MS Dynamics CRM (Dynamics 365 Customer Engagement) and experience implementing or supporting the solution in a mid to large organization (50+ users).

PARTICULAR CONDITIONS:

Occasional need to support and participate in releases, deployments, incidents and after hours
on-call support

HEALTH AND SAFETY

It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies

Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.

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More about this job

Responsibilities

The Senior CRM Analyst will serve as the functional expert for MS Dynamics, managing configuration, troubleshooting tickets, and leading report development. They will collaborate with stakeholders to gather requirements and ensure data quality while supporting system upgrades and integrations.

Requirements

Candidates should have 4-6 years of experience in IT support or CRM administration with strong functional skills in MS Dynamics 365. Proficiency in English and French is mandatory, along with technical skills in JavaScript, C#, and Power Platform.

Skills

MS Dynamics CRM
CRM Administration
Power BI
JavaScript
C#
Power Platform
Power Automate
Data Analysis
Requirement Gathering
Technical Support
Bilingualism
SQL
Business Process Flows
Change Management
System Integration
Project Management

Visa sponsorship

Not detected in the job text

Keywords

MS Dynamics
CRM
Dynamics 365
Power BI
JavaScript
C#
Power Platform
Power Automate
ERP
DMS
Data Quality
Change Management
JIRA
ServiceNow
Functional Analyst
System Configuration
Business Intelligence
Heavy Machinery
Construction Equipment
IT Support
Master Data Management
User Acceptance Testing
Plugins
Workflows
Security Roles
Application Owner
Technical Documentation
Stakeholder Management
Bilingual
Customer Engagement

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