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Added 12 mins ago
T
Senior Specialized Finance Analyst – TDS Finance Capital and Liquidity Management
TD
Toronto, ON
- Full-time
The Senior Analyst will be responsible for overseeing OSFI Capital reporting processes, providing support and guidance to capital reporting analysts on ongoing monthly reporting…
Added 12 mins ago
B
Senior Data Quality Analyst
BDO
Calgary, AB · AB · Halifax, NS · Regina, SK
- Full-time
The Data Quality Analyst will play a critical role in analyzing and improving data quality across cross-functional systems within the firm. Operating within the Data Governance team, this…
Added 12 mins ago
SAP SD Functional Analyst
Hatch
Mississauga, ON
The SAP SD Functional Analyst plays a pivotal role in delivering innovative, business-focused SAP solutions that support our global operations. In this role, you will partner closely with…
Added 12 mins ago
Analyst or Associate, Debt Capital Advisory
EY
Toronto, ON
Prepare valuation reports for tax and financial reporting purposes.
Added 37 mins ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
Reporting to the Group Manager, Corporate Lending Operations Administration, the Operations Analyst II is responsible for performing loan administration, payment processing, reconciliation,…
Added 37 mins ago
A
Actuarial Analyst
Aeternus
Saskatoon, SK
- Full-time
Key Responsibility: The Actuarial Analyst, Valuation & Modelling supports the Solutions team through financial and actuarial modelling, analysis, reporting, and solution design. Ideally in…
Added 37 mins ago
EC
Financial Project Analyst
Experis Canada
Toronto, ON
- Contract
Strong financial reporting and data analysis skills.
Added 42 mins ago
Pricing Analyst
WestJet Group
Calgary, AB
We are seeking a Pricing Analyst to join our Pricing & Revenue Management Team. This individual should exhibit a high standard of excellence, enjoy challenges, and is results-driven. The…
Added 42 mins ago
T
Business Insights Analyst II
TD
Toronto, ON · Montreal, QC
- Full-time
Design, build, and manage automated dashboards, reporting solution, and data pipelines that provide timely, accurate views of underwriting performance, portfolio trends, service measures,…
Added 57 mins ago
Finance Analyst, Commercial Canada
Riverside Natural Foods Ltd.
Toronto, ON
The Finance Analyst, Commercial Canada supports profitable sales growth by turning financial and market data into insights that guide business decisions.
Added 57 mins ago
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Senior Analyst, Customer Performance, Brand-1
Mastercard
Toronto, ON
- Full-time
Do you have knowledge of operational controls, case management, data analysis, reporting, or customer risk monitoring practices?
Added 57 mins ago
IF
Financial Specialist
Intact FC
Toronto, ON · Montreal, QC
- Full-time
Excellent excel modeling skills, ERP systems, experience in reporting tools such as PowerBI, project management tools, and ability to present financial data to non-financial colleagues.
Added 1 hour ago
CI
Analyst, Expense Operations (8-month contract)
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
As an Analyst, Expense Operations, you will support the oversight of CPP Investments’ centralized global expense processing and payment activities, ensuring accuracy, timeliness, and…
Added 1 hour ago
TI
Business Analyst - Treasury Products
TekStaff IT Solutions
Toronto, ON
- Contract
TekStaff's Client has a current vacancy for a Business Analyst - Treasury Products
Added 1 hour ago
FA
Senior Financial Analyst, Infrastructure Funds
Fengate Asset Management
Oakville, ON
- Full-time
Fengate is seeking a Senior Financial Analyst to join the Infrastructure Funds finance team. Reporting to the Senior Manager, Finance, Infrastructure Funds the individual will be…
Added 1 hour ago
A
Analyst, Valuation & Modelling
Aeternus
Saskatoon, SK
- Full-time
Key Responsibility: As an Analyst, Valuation & Modelling, you will support client engagements through financial modelling, valuation work, solution analysis, reporting, and research. You…
Added 1 hour ago
HR Operations Analyst (Contract)
Trans Mountain
Calgary, AB
…driven individual to join our dynamic team as a HR Operations Analyst. In this position, you will be responsible for data entry, auditing, filing, maintaining process documentation, and…
Added 1 hour ago
E
Senior Financial Analyst
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
The Senior Financial Analyst supports forecasting, financial planning, reporting, and business analysis across the organization. This role partners with business leaders and finance teams…
Added 1 hour ago
Senior Financial Analyst - Payroll Accounting
TELUS
Calgary, AB · Edmonton, AB · Burnaby, BC · Vancouver, BC · Toronto, ON · Montreal, QC
Lead for portfolio, both internal and external auditor’s Sarbanes-Oxley control requirements to ensure integrity of data and brand of TELUS
Added 1 hour ago
D
Capital Markets - Business Analyst
Delpath
Toronto, ON
- Contract
…initiatives. They will possess a deep understanding of trade-level data and the downstream impacts including payments and generating trade level reporting. Experience with Murex is highly…
Added 1 hour ago
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Analyst, Central Funding Group
RBC
Toronto, ON
- Full-time
Added 1 hour ago
FI
Business Systems Analyst - Murex, Treasury
FP Inc.
Toronto, ON
- $70 to $87 CAD / hour
- Contract
Validate that data extracted from the system contains all required fields and meets business requirements.
Added 1 hour ago
GO
Senior Financial Analyst
Government of Northwest Territories
Yellowknife, NT
- $106,158 to $126,809 CAD / year
- Full-time
The Government of the Northwest Territories is seeking a Senior Financial Analyst to join the Department of Health and Social Services in Yellowknife.
Added 1 hour ago
TU
Student Financial Business Support Analyst
The University of British Columbia
Vancouver, BC
- $7,727.33 to $11,112 CAD / month
- Full-time
The Student Financial Business Analyst is a critical role, responsible for campus and/or university-wide student financial support programs, performing specialized and complex financial…
Added 1 hour ago
L
Raw Materials Assistant Coordinator
lululemon
Vancouver, BC
- Full-time
…ensuring colour match consistency and that quality is maintained. Reporting to the RM Manager, the RM Assistant Coordinator will be supporting the team to monitor the development status’…

Nors

Bilingual Senior CRM Analyst - MS Dynamics

Quebec, QC, Canada
Mississauga, ON, Canada
Laval, Quebec, QC, Canada
Missisauga, Ontario, ON, Canada

$70,000.00 to $90,000.00 a year

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Job details

Pay: $70,000.00 to $90,000.00 a year
Posting language: English
Posted: Sep 23, 2026

Original job description

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.
Every day, we strive to meet market needs with excellent solutions, equipment, and services - and we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career?
Your new opportunity might be right here.

We are looking for a Bilingual Senior CRM Analyst - MS Dynamics to join our IT team in Mississauga or Laval.

What's the challenge?

What do we expect from you?

What will you find here?

SUMMARY:

The Senior CRM Analyst - MS Dynamics serves as the functional expert and hands-on owner of the MS Dynamics CRM platform for Nors Canada, combining strong configuration skills with some development experience to support an implementation across a mid to large user base (50+ users). In this role, you will resolve reported CRM tickets, own issues that require a Change Request or mini-project, and lead a significant Report and Dashboard development workstream. You will collaborate with business stakeholders across the organization to gather requirements, maintain CRM master data, and continuously improve the solution, with a clear path to grow into an IT Application Owner. The CRM is an integrated part of the e-Emphasys ERP and DMS solution implemented in the group to support the operations in Canada.

Expected Salary range (gross/annual)

$70,000.00 to $90,000.00 a year

DUTIES AND RESPONSIBILITIES:

Provide hands-on functional support for the MS Dynamics CRM solution, triaging and resolving
reported tickets within agreed service levels.
Own issues that require a Change Request or mini project, from scoping and requirements
gathering through configuration, testing and deployment.
Configure the CRM solution (entities, forms, views, business process flows, workflows, business
rules, security roles) to meet evolving business needs.
Design, build and maintain CRM reports and dashboards for business stakeholders across the
organization.
Apply development skills (plugins, custom workflows, Power Automate/Power Platform,
JavaScript/C#) to extend CRM capability where configuration alone is not sufficient.
Partner with business users and IT to gather requirements and translate them into scalable
CRM solutions.
Identify data quality issues and perform regular updates to CRM master data to maintain a
“single source of truth” for customer and sales data.
Participate in user acceptance testing (UAT) and provide support during the rollout of new CRM
releases and updates.
Participate in the functional side of CRM versioning; partner with IT and business units to plan,
test and execute upgrades.
Document configuration changes and maintain a change log in line with IT change
management practices.
Support data quality, integrations and interfaces between the CRM and other systems (e.g.,
ERP, Power BI).
Progressively take on broader ownership of the CRM platform, building toward an IT
Application Owner role.
Performs other duties as assigned.

CORE COMPETENCIES:

Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Ability to work collaboratively in a team environment
Must be conversant in both English and French. This is a bi-lingual role
Configuration of MS Dynamics CRM (entities, forms, views, workflows, business
process flows, security roles)
Development of CRM reports and dashboards (Power BI and/or native Dynamics
CRM reporting)
Basic to intermediate development skills (JavaScript, C#, Power Platform/Power
Automate, plugins)
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
Familiarity with ticketing and project management tools (e.g., JIRA, ServiceNow)
Industry experience (Heavy Machinery / Construction Equipment Dealership) is
preferred
Strong attention to detail and a commitment to delivering high-quality work
Ability to adapt to changing priorities and thrive in a fast-paced environment
Proactive attitude with a willingness to learn and develop new skills
Strong interpersonal skills and the ability to build relationships across
departments
Ability to translate “Business Speak” into technical configuration and vice-versa

EDUCATION/TRAINING:

Bachelor’s degree in computer science, Information Systems, or a related field is a plus
210 Dynamics 365 Sales Functional Consultant (Certificate)
4-6 years of experience in IT support, CRM administration, or business/functional analyst roles, with strong functional and configuration skills in MS Dynamics CRM (Dynamics 365 Customer Engagement) and experience implementing or supporting the solution in a mid to large organization (50+ users).

PARTICULAR CONDITIONS:

Occasional need to support and participate in releases, deployments, incidents and after hours
on-call support

HEALTH AND SAFETY

It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies

Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.

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More about this job

Responsibilities

The Senior CRM Analyst will serve as the functional expert for MS Dynamics, managing configuration, troubleshooting tickets, and leading report development. They will collaborate with stakeholders to gather requirements and ensure data quality while supporting system upgrades and integrations.

Requirements

Candidates should have 4-6 years of experience in IT support or CRM administration with strong functional skills in MS Dynamics 365. Proficiency in English and French is mandatory, along with technical skills in JavaScript, C#, and Power Platform.

Skills

MS Dynamics CRM
CRM Administration
Power BI
JavaScript
C#
Power Platform
Power Automate
Data Analysis
Requirement Gathering
Technical Support
Bilingualism
SQL
Business Process Flows
Change Management
System Integration
Project Management

Visa sponsorship

Not detected in the job text

Keywords

MS Dynamics
CRM
Dynamics 365
Power BI
JavaScript
C#
Power Platform
Power Automate
ERP
DMS
Data Quality
Change Management
JIRA
ServiceNow
Functional Analyst
System Configuration
Business Intelligence
Heavy Machinery
Construction Equipment
IT Support
Master Data Management
User Acceptance Testing
Plugins
Workflows
Security Roles
Application Owner
Technical Documentation
Stakeholder Management
Bilingual
Customer Engagement

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